Suggested companies
Orlandoattractions.com, attractiontickets.com, orlando attraction tickets.
Undercover Tourist Reviews
Visit this website
Company activity See all
Write a review
Reviews 1.8.
Most relevant
ordered 4 tickets to discovery cove…
ordered 4 tickets to discovery cove via undercover tourist totaling 1071.00 dollars. the plans changed and one person couldn't make it. i called to cancel just one ticket and they said id have to reorder the 3 tickets and prove to them before they'd cancel these tickets. i asked where this policy was displayed on their website and they said "its not, its just our policy" that's illegal. i told them ill pay the 5% and just cancel the whole order and order direct from discovery cove. they said ok, two weeks later still waiting for my money, 2 more days until Ill be disputing the charges and getting my whole return back. DO NOT USE THIS COMPANY!!!!!!!!!!!!!!
Date of experience : April 01, 2024
Deal with this lot at your peril!
Wish I hadn’t used these rip off thieving clowns! Ordered tickets which were promptly sent and then so promptly cancelled while they held on to my money! Id give them minus stars but best i can do is just the one and thats one star too many! Save yourself the aggro and hassle of dealing with second rate thieves like i have. Like many others, wish id read their reviews first, in essence, its a lesson learnt! DO NOT DEAL WITH THESE GUYS at your peril, id rather have paid more for my tickets than dealing with this total shower of poo! These see you next Tuesdays have effing ruined a trip I have been planning for 2 years!
Date of experience : April 08, 2024
Update… I actually got the ticket the day before the show so not 48 hrs it was less than 24 hrs..Ugghhh I wish I had read these reviews first!! I am so BS right now Honestly, I wouldn’t even put a star there but you have to put a star there. I am so upset with this company I can’t even begin to explain. I wish I had done some serious research before purchasing tickets. I spent $300 for tickets in December for a comedy show in April I have a wedding coming up that I wasn’t aware about so I tried to call to get a refund which I could not do through them so therefore I tried to see if I could get my tickets so I could sell them through an online website, but apparently you don’t get your tickets up until possibly two days before the day of the show so you expect me to get my tickets two days before the show and then someone to buy tickets within two days so I’m pretty much gonna be out $300 and they were not helpful at all. They just said keep checking your email. It could be two days before I am so upset. I am pretty much out $300. I will never ever use them again .
Date of experience : April 06, 2024
Don’t buy concert tickets from them…
Don’t buy concert tickets from them unless you want to wait nearly two months to receive them !! They take your money fast enough but unless you call them you aren’t aware you have to wait until the ACTUAL TICKET SELLER makes contact with you . And you can’t have your money back either . Will NOT be buying anything else from them and will recommend my friends to do the same . The first guy I spoke to there was offhand with me and was very quick to tell me these tickets aren’t refundable. Plus they had a discount voucher that was on the checkout total but amazingly disappeared when I pressed pay !! As far as I’m concerned they are a rip off site . I payed with PayPal so I’m poised to open a dispute if I don’t see my tickets as I’ve been told . DO NOT USE THESE PEOPLE BE WARNED
Date of experience : March 08, 2024
Should have read the reviews here…
Should have read the reviews here first. Not happy with this company. Bought 4 day tickets plus options to WDW for 4 adults cost $2,635.80 (US). Thought I was getting a good deal. Now find advised on the WDW official website for the same days as $2,198.16 (US). Undercover Tourist have advised bad luck and no difference refund. Cannot recommend them.
Date of experience : March 15, 2024
I would give negative stars if I could
I would give negative stars if I could. I purchased Universal Studios VIP tour tickets from them and then wanted to change the time of the tour. They told me they couldn't do it and to call Universal. I called Universal and they told me that only Undercover Tourist could do it. I called UT again and they had me pay for new tickets for the time I wanted and then refunded me for the original purchase... It's now 2 days before my trip and the new tickets won't scan with the Universal app but the old ones will. Zero. Effs. Given. by UT support. They are insisting that the new tickets are valid - went through the same back-and-forth between them and Universal - and they won't do anything about it. I asked what to do if I get to Universal and my tickets don't work... they said to call them. Fingers crossed that I actually get into the park/onto my tour! I will NEVER use Undercover Tourist again.
Date of experience : February 21, 2024
Recently bought a Black Friday deal for…
Recently bought a Black Friday deal for sea world San Diego. Called customer service a few times on the buy one get one free ticket and was duped into buying several sets to get free tickets. Turns out their deal was no better than one provided directly on Sea World website. With my dollars, hours of call time with three different representatives I will not use their site again.
Date of experience : November 20, 2023
The worst experience 0 star they sold…
The worst experience 0 star they sold me Something I can’t even use and no refund fraud company everyone should report to BBB
Date of experience : February 26, 2024
Intentionally Obtuse Customer Service
Scam company with nonexistent customer service. If you get any response from them regarding an issue, it will be something like, “I’m sorry. We don’t understand your concern. Can you please explain it to us again for the 3rd time?” Screenshots, detailed step-by-step explanations, phone conversations… Nothing works. They basically will try to wear you down until you determine that it’s no longer worth your time. Avoid this company at all costs.
Date of experience : August 07, 2023
We had to wait for an hour at Busch…
We had to wait for an hour at Busch Gardens for someone to know what to do with our voucher. I gave them 3 stars since this may not be their fault but these vouchers aren’t universally recognized. We also had to wait in a line at Aquatica to get a manager to print real tickets. I would say not really worth the lower price for the worry and stress that it won’t be accepted or recognized.
Smooth experience
Bought three Disneyland tickets and it was very smooth. At first I was skeptical after reading all the bad reviews, but decided to test my luck since they offer a few bucks off. I did encounter their "validation" progress, but it was super simple - just enter the pending amount they hold on your credit card. After this was complete, I received tickets within one minutes. The tickets were valid on Disney website.
Date of experience : August 20, 2022
Thanks for all your help
Thanks for all your help. My money has been refunded and back in my account today after we had to get a refund on our Universal Studios tickets. Fantastic communication and reassurance during a very tricky time. We are hoping to come back to Orlando next year🤞and won't hesitate to recommend and use Undercover Tourist for our park tickets. It's not how people treat you when things are good but how they treat you when things are bad that shows their true colours. You've all been wonderful at helping us on this difficult time. Thank you once again and stay safe 💜 🐸
Date of experience : June 30, 2020
Horrible. Processed my transaction without security clearance. I had decided to purchase elsewhere and never completed the purchase but an hour later I got an email confirming the purchase that I never completed. I called immediately and was told after some argument and them talking to their supervisor that the refund was approved. Then a week went by with no refund so I contacted them again. They said they had to put in the request again and this time it was denied. I told them it had already been approved and to go back and listen to the first call. They said they did and it was never approved (I 100% know it was) so I asked forna copy of the recording but of course they said they can't give that to me. Because they lied and it was approved. Regardless, allowing the charge to go through in the first place without security clearance is fraud!
Date of experience : January 02, 2024
Very Misleading, Won’t Change Dates
Tickets are cheaper, and they advertise “90 day ticket return” and that you can use them for 365 days. BUT if you don’t read the fine print, that’s only some tickets. I tried to change our Universal Hollywood tickets to one day earlier and they absolutely refused. Very misleading (even my email at the top says 90 day return)! Never will I use them again or recommend them again!
Date of experience : August 26, 2023
New York City pass direct from the…
New York City pass direct from the website has a full refund - when you purchase from them there is NO REUFND. What a scam I'd highly suggest NOT purchasing anything from them and using directly with the company vrs a third party
Date of experience : September 12, 2023
Simple, genuine and 1-day Disney Tix!
It's midnight in the UK 8th October 2022. I've just booked two 1-day tickets for my kids for the 18th Oct. I couldn't find 1-day tickets anywhere else (the missus and I already have long-term tickets). Wanted to book in advance because reservations were only available for the 18th and 20th for the Park we wanted and we were concerned it would become unavailable like the other dates we are in the US. UT was an Absolute doddle. Booked the tickets - paid via PayPal - got the tickets emailed to me immediately. Spoke on Chat to Louise beforehand, who allayed any fears I had before booking and was swift in her replies and helpful. I used the 12 character reference on my e-tickets to immediately make the Park reservation on the Disney site and it all went through fine. Very happy and recommend.
Date of experience : October 07, 2022
Disneyland ok, last minute hotel drop cost us.
The Disneyland tickets were a good deal. But the hotel never reserved properly, leaving us scrambling for a hotel and paying almost $300 more because of their system. Instead of trying to fix the issue, they kept giving a run around of "that can happen, sorry to hear, sucks to be you" replies. I found another app (Klook) that I am trying next.
Date of experience : November 19, 2022
Do not recommend
Horrible checkout experience with the payment verification. Finally was able to book, but when we went to check in to our hotel we learned they had cancelled our reservation despite already charging us in full for it. Had to book the hotel out of pocket at less than ideal rates. Have not received any response back from them nor a refund. Do not recommend.
Date of experience : November 26, 2022
Fine until you need help
The problem with undercovertourist is their inability to help when there's a problem. I wanted to change the date of a Universal ticket. Universal customer service was like, "sure, no problem, we do that all the time" until they found out that we had purchased through a travel agent (Undercover Tourist), and then they said we needed to talk to the travel agent. So I called Undercover Tourist. That person was no help: He said he could issue us new tickets for the date we wanted, and then try to cancel the existing ones, but he wasn't sure if the cancellation would succeed. I'm like I need to know that before we buy the new tickets, and he was like, no, you need to buy first and find out in about 24 hours if you paid double. I asked to talk to a supervisor. He said someone would call me in a couple hours. Nobody did. If I had bought direct through Universal, they could have helped no problem.
SCAM AND NO REFUND
I PURCHASED SOME TICKETS AND THEN GOT A BETTER DEAL IN ANOTHER PAGE, HOWEVER I'M STUCK BECAUSE I CANNOT GET A FULL REFUND, AS PROMISED, ONLY 95%.... THAT IS A TOTAL SCAM! LOL THEY COULD GIVE ME 100% IF I PURCHASED ANOTHER THING FROM THEIR SITE.
Date of experience : June 12, 2023
Is this your company?
Claim your profile to access Trustpilot’s free business tools and connect with customers.
COMMENTS
Undercover Tourist has a start-up feel, with the security and stability of its 20 year history. By this I mean the company is a respected industry pioneer, constantly improving and expanding into new areas - adding new products, partners, enhancing its technology systems and security - yet offers employees opportunities to grow and extremely ...
On Glassdoor, you can share insights and advice anonymously with www.undercovertourist.com employees and get real answers from people on the inside. Ask a Question. www.undercovertourist.com Reviews www.undercovertourist.com 15. 4.3. 76 % Recommend to a Friend. 83 % Approve of CEO. Ian Ford.
For 5+ years, I've been an employee at Undercover Tourist and have seen huge growth in the business, team, and processes. From a small, thriving group to the medium-sized, collaborative organization it is today, I believe that the core values rema...
See what employees say it's like to work at www.undercovertourist.com. Salaries, reviews, and more - all posted by employees working at www.undercovertourist.com.
Room to grow, great opportunities. Staff is very pleasant.
7 www.undercovertourist.com reviews in Texas, US. A free inside look at company reviews and salaries posted anonymously by employees.
This employer has claimed their Employer Profile and is engaged in the Glassdoor community. How does your company compare? Get started with your Free Employer Profile to respond to reviews, see who is viewing your profile, and share your brand story with top talent. www.undercovertourist.com.
1 www.undercovertourist.com reviews. A free inside look at company reviews and salaries posted anonymously by employees.
1 www.undercovertourist.com reviews. A free inside look at company reviews and salaries posted anonymously by employees.
- laidback/fun environment - interesting work - company respects their employees - great benefits - flexible schedules - co-workers are all the type you wouldn't mind hanging out with after hours - fun industry - many long tenured employees - happ...
Great work/life balance Freedom to own your work - no micro-managing here! (it's fantastic) Awesome company culture of professionals who are passionate about improving family vacations. Great in-office environment, company lunches, and occasional...
A free inside look at www.undercovertourist.com salary trends based on 13 salaries wages for 8 jobs at www.undercovertourist.com. Salaries posted anonymously by www.undercovertourist.com employees.
Room to grow, great opportunities. Staff is very pleasant. For Employers. Post a Job
The company offers some decent benefits (good health insurance) and I worked with mostly nice, competent people
With proven success in mobile apps and responsive design, Undercover Tourist uses technology to lead business innovation. We think of ourselves as an "experienced startup" that's had 24 profitable years. With our lean but nimble team, we see unprecedented growth and opportunity for years to come. Our business started in the Orlando vacation ...
Awesome company culture of professionals who are passionate about improving family vacations.
This employer has claimed their Employer Profile and is engaged in the Glassdoor community. How does your company compare? Get started with your Free Employer Profile to respond to reviews, see who is viewing your profile, and share your brand story with top talent. www.undercovertourist.com. Add a Review.
15 www.undercovertourist.com reviews. A free inside look at company reviews and salaries posted anonymously by employees.
Undercover Tourist have advised bad luck and no difference refund. Cannot recommend them. Date of experience: March 15, 2024. Amanda Sepe. 1 review. US. Feb 22, 2024. I would give negative stars if I could. I would give negative stars if I could. I purchased Universal Studios VIP tour tickets from them and then wanted to change the time of the ...
This employer has not claimed their Employer Profile and is missing out on connecting with our community.
Working at UCT is a fun, casual, fast-paced environment that is laser-focused on serving its customers and employees. Executive leadership leads with the goal of making smart decisions for the right reasons and that includes decisions made that im...