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U.S. Passport Application Status

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U.S. passports

Find out how to apply for or renew a passport and what to do if your passport is lost or stolen.

Apply for a new adult passport

You need a passport to travel to most countries outside the U.S. Learn how to apply in person.

Renew an adult passport

Find out if you can renew your passport or have to get a new one. Learn how to renew your passport by mail or in person in an emergency.

Get a passport for a minor under 18

Find out how to get a child's passport, depending on their age.

Lost or stolen passports

If your passport is lost or stolen you must report it to the State Department right away. How you replace it depends on if you are inside or outside the U.S.

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Thousands of Post Offices ™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo.

• Renewing Passports : If you answer 'Yes' to all 5 eligibility questions in the " Renew a Passport by Mail " section, mail your renewal form directly to the State Department. If you don't meet all the renewal requirements, you'll need to go to a Post Office in person and do a new, first-time passport application.
• First-Time Passports (and Passport Photos) : Schedule your in-person appointment online.

Schedule an Appointment

Alert: --> online scheduler to make an appointment for passport services to ensure the safety of our employees and customers. The State Department has extremely limited passport services due to the COVID-19 pandemic. Expect significant delays of several months before receiving your new U.S. passport. Learn More

Alert: Please use our online scheduler , a Post Office lobby self-service kiosk, or visit a Post Office retail counter to make an appointment for first-time passport and photo services. Alternatively, find a location near you with passport walk-in acceptance hours.

First-Time Passports

First-time applicants and people who aren’t allowed to get a new passport by mail.

Apply at a Post Office

Expedited Delivery

Renewing Passports

Most people renewing a passport should mail their application directly to the State Department.

Renew by Mail

Passports for Minors

Passports for children under 16 have special requirements. Make sure you are prepared.

Apply for a First-Time Passport

If you've never had a U.S. passport, are 16 or under, or aren't allowed to renew an existing passport by mail, you need to apply for a new passport in person at the Post Office.

Step 1: Gather Documents Early

Generally, you should apply for your new passport as soon as you know you’ll be traveling internationally—at least several months in advance. Passport processing times may vary, so be sure to check the latest State Department service estimates . First-time applicants, minors, and applicants who need a new passport but may not renew by mail may submit their passport application at the Post Office. The U.S. State Department website explains what you'll need to bring with you.

• Application forms (unsigned)
• Proof of identity document and a photocopy of the front and back
• Proof of U.S. Citizenship document and a photocopy of the front and back
• Passport fees

Apply for a Passport in Person

Step 2: Prepare Your Application Package

Visit the U.S. Department of State website to learn how to apply for a passport and what documents you need.

• Complete your Form DS-11 Application for U.S. Passport on the State Department website.
• Print your completed application. DO NOT SIGN YOUR APPLICATION. A Postal employee must witness your signature.
• Have a passport photo taken.
• Photocopy your proof of identity and U.S. Citizenship documents.
• Post Offices accept credit cards, checks, and money orders for Post Office acceptance fees.
• State Department fees are mailed with your application. You can pay with a personal, certified, cashier's, traveler's check, or money order, payable to "U.S. Department of State."

Get Started on Your Application

Step 3: Schedule an Appointment

Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using the online Retail Customer Appointment Scheduler or a Post Office lobby self-service kiosk.

Scheduling Online

• Go to Schedule an Appointment .
• Choose the passport service you need, along with the number of adults and minors who need appointments.
• You can search for appointment by location or date first. If you search by location first, you'll then be asked to choose a date and time; if you search by date first, you'll then need to choose a location and time.
• After you choose your appointment location and time, provide your contact information, and agree to the Terms and Conditions.
• Click Review Appointment , then confirm your appointment.

If you need to modify or cancel your appointment, click the Manage Appointments tab and enter your confirmation number and email address or phone number.

Using a Self-Service Kiosk

• Go to a Post Office location with lobby self-service kiosks. Find USPS Locations
• At the self-service kiosk, touch the screen to begin, then select "Other Services," then "Passport Scheduler."
• Choose the passport service you need, then enter the number of adults and minors who need appointments.
• Search for Post Office locations by ZIP Code™ or City/State and choose a location.
• Select an available appointment date and time, then agree to the Terms and Conditions.
• Enter your contact information and decide if you'd like to receive SMS text notifications.
• Review and confirm your information, then select “Schedule Appointment” to finalize.
• Take your printed receipt listing your confirmation number and appointment details.

Step 4: Pay Passport Acceptance & Processing Fees

First-time passport applications have two types of basic fees, the application acceptance fee and the application processing fee. Passport photos and fees for faster processing are extra. Learn how to calculate fees and what you can use to pay for them.

Application Acceptance Fees – Postal Service

Pay acceptance fees in person at the Post Office. You may pay by check or money order, payable to "Postmaster," debit card, or credit card.

• $35.00 - Post Office acceptance fee
• $15.00 - Post Office photo fee (if needed)

Application Processing Fees – Department of State

State Department payment is sent with your application package. State Department fees are paid separately from USPS fees.

• State Department Fees State Department passport fees vary. Calculate passport fees online .
• Personal, certified, cashier's, or traveler's check, payable to "U.S. Department of State."
• Money order payable to "U.S. Department of State." You can buy a money order at the Post Office with cash, a debit card, or a traveler's check. You cannot pay with a credit card.

Application Status Updates

• Use the Online Passport Status System to check your application status if you applied by mail or in person. You may not be able to get a status update for 2 weeks after you apply or renew. During these weeks, your application and supporting documents are on their way to the Department of State. See more information about current processing times on the Department of State page " U.S. Passports ."

Renew a Passport by Mail

If you are eligible to renew your passport, please complete Passport Renewal Application Form DS-82 (see completion instructions on the form), and mail your completed renewal application directly to the State Department for processing. To verify if your passport is eligible for renewal by mail, please visit State Department Renew By Mail .

Step 1: Check Your Eligibility to Renew by Mail

A minor's passport may not be renewed by mail; to renew a minor's passport, you need to submit a new, first-time passport application in person . An adult passport may be renewed by mail if it meets certain requirements.

You can renew your adult passport by mail if you answer "Yes" to all 5 of the following statements:

Your passport:

• Is in your possession to submit with your application.
• Is undamaged other than normal "wear and tear."
• Was issued when you were age 16 or older.
• Was issued within the last 15 years.
• Was issued in your current name or you can document your name change. (Name changes are explained on Change a Passport .)

If your passport does not meet all these requirements, do not mail your renewal application. You must prepare the same application package as a first-time passport applicant.

State Department Renew by Mail

Apply early for renewals as many countries require that passports be valid for at least 6 months after you enter their country. Learn how to properly prepare your application package and include all the necessary documents so your passport is processed on time.

• Complete your Passport Renewal Application Form DS-82 on the State Department website.
• Print and sign your DS-82 form.
• Have a passport photo taken. You can schedule a passport photo-only appointment at a Post Office ™ location.
• Calculate your passport renewal fees .
• Collect your most recent passport, completed and signed application, renewal fees, and name change documents, if needed.
• Use an envelope large enough to fit the application without folding it.
• TIP : Pay for Priority Mail Express ® or Priority Mail ® service and get free envelopes that are large enough to hold your application. Order easily online: Priority Mail Express Flat Rate Envelope or Priority Mail Flat Rate Envelope .
• Address the envelope to the location for your state. See page 2 of your DS-82 form.

How to Renew a Passport - Details

Step 3: Mail Your Renewal Application

Department of State recommends using a USPS delivery tracking service to mail your renewal application.

Choose one of the following services:

• USPS Priority Mail ® Service with Delivery Confirmation
• USPS Priority Mail ® Service with Signature Confirmation
• USPS Priority Mail Express ® Service (for overnight delivery requests)

Compare Delivery Tracking Services

Step 4: Follow Your Application Progress

If you use a USPS delivery tracking service, go to USPS Tracking ® to see when your package is delivered.

• With a USPS tracking service, you can see when your application arrived using the tracking number on your receipt.

USPS Tracking Status

U.S. Passport Application Status

Expedited Passport Delivery

Get a new passport faster in emergencies & special cases.

If you need your passport faster for emergency travel or another special case, you can send your passport application via Priority Mail Express ® service and pay the State Department fee for faster delivery.

Life-or-Death Emergency

If you need to travel within 72 hours (3 business days) for an immediate family member who is dead, dying, or has a life-threatening illness or injury:

• Visit the Life-or-Death Emergencies page on travel.state.gov to learn if you are eligible.
• The State Department processes these requests by appointment only.
• Your appointment date must be within 72 hours (3 business days) of travel.

Urgent Travel in Less than 10 Weeks

If you are traveling in less than 10 weeks, you must call the State Department Passport Agency to schedule an appointment:

• You can call 1-877-487-2778 (1-888-874-7793 TDD/TTY) to schedule an appointment.
• Your appointment date must be within 72 hours (3 business days) of travel, and you must provide proof of travel.

Note : An extremely limited number of appointments are available for customers who are traveling internationally in the next 72 hours (3 business days), and other restrictions apply .

Get My Passport Fast

Renew Your Passport Fast

If you pay an additional $60 for expedited service and mail it with Priority Mail Express , you can get your renewed passport within 10 weeks.

• Check your eligibility under Renew Your Passport by Mail, Step 1: Check Your Eligibility to Renew by Mail .
• Prepare your application as listed under Renew a Passport by Mail, Step 2: Prepare Your Application Package .
• Add these special fees, both payable to the U.S. Department of State, to your regular processing fees.
• $60.00—Expedited application processing at the State Department
• $18.32—1- to 2-day delivery service for faster return shipping to you from the State Department
• Clearly mark "EXPEDITE" on the outside of the envelope.
• Ship your application to the State Department by Priority Mail Express. Cost varies by location.
• Both parents/guardians must authorize the issuance of a child's passport. The best way to give consent is for both parents/guardians to go with the child when applying.
• Children need evidence of citizenship.
• Parents/guardians need proof of parental relationship.
• NOTE: Children's passports are only valid for 5 years. They are not "renewable": When a child's passport expires, you must apply for a new passport for them. When making a passport appointment for a child, please choose "New Passport Only" or "New Passport with Photo Services."

Apply for a Minor's Passport

• Department of State Passport Website English | Español
• Ask Questions at the National Passport Information Center
• Enroll in Smart Traveler Enrollment Program (STEP)
• Plan Your Trip with the Traveler's Checklist
• Get Help in an Emergency Overseas

Lost or Stolen Passports

If your passport has been lost or stolen, you should report it immediately to the U.S. Department of State.

Report Your Lost/Stolen Passport

US Visa Stamping: Passport Tracking Statuses Meaning at USTravelDocs

When you apply for US Visa , you go through steps such as registering an account at ustraveldocs.com and booking an appointment. Depending on your situation, you either attend the interview or submit documents for dropbox stamping.

US Consulates/Embassy uses the CGI Federal website in most countries for booking US Visa appointments, and applicants can use the same for tracking the passport after either document submission or interview. The online statuses can be confusing at times and do not clearly indicate what they mean. In this article, we will review all the passport tracking statuses when you submit your passport for US Visa Stamping at the USTravelDocs/ CGI Federal website.

Before we get into the details, let’s quickly understand the term ‘Post’ in the context of US Visa stamping as you would see the same in the passport tracking status messages.

What is ‘Post’ in the context of US Visa Stamping?

Usually, when you check the passport tracking status, you might see the word ‘ Post ‘ in the statuses like ‘Transit to Post’, ‘Delivered to Post’, ‘Transit from Post’, etc. It can be very confusing at times when you see the word ‘post’ as you may think it is a post office or mailbox, but it is not.

The word ‘ Post ‘ in the context of US Visa stamping passport tracking means ‘ US Consulate ‘ or ‘ US Embassy ‘. When the status says ‘Transit to post’ they are literally saying ‘Transit to the US Consulate’ or ‘Transit to the US Embassy’.

Now that we have some context, let’s look at where the passport status appears in the USTravelDocs website and where you can track your passport otherwise.

Tracking Passport on CGI Federal/ USTravelDocs Website

The USTravelDocs.com website, which is nothing but the CGI Federal website is the place, where you can track your passport status. You can see the passport tracking status on the CGI Federal home page, which looks like as in the below screenshot. As your US Visa stamping status changes, the corresponding tracking status is reflected for your passport delivery.

The below screenshot is a snapshot of two different statuses of the passport tracking. The upper screen just shows “ Document Delivery Information: “, which is blank without any status. Whereas, the bottom screen shows the passport status as “ Your Passport is still with the US Embassy/Consulate “.

Let’s look at the other two common ways you can check your passport status.

How to Track your Passport Status by Email?

To get the latest status of your passport that was given for US Visa Stamping, you need to send an email to [email protected]  with the email subject and body as your passport number. You should exactly enter the same passport number without any additional text or signature info in your email as shown in the below screenshot.

The below screenshot is a sample of how to do the same in Gmail. Read more details at CGI Federal Website

Track Passport on the USTravelDocs Website

Also, in some countries, the CGI Federal website has a section on the website, where you can enter your passport number and it shows the status. It used to be available in the USTravelDocs website of India as well, in the past, but with the new website, you do not see it.

For example, USTravelDocs Philippines website has a page for passport tracking. All you need to do is enter your passport and click on ‘Track My Passport’, then the system will show the status of the passport. Below is a screenshot of the same, on how it looks.

Now that we have an understanding of how to track your passport, let’s now look at the most common status that you may see on the USTravelDocs or CGI Federal website and what they mean.

Passport Tracking Statuses for US Visa Stamping, Meaning

Below are the various passport tracking statuses that you might see on the CGI Federal website or in the email that you send them for passport tracking status. You may or may not see all of these statuses as some are country-specific due to the older systems and older terminology.

Transit to Post

• Your Passport is being delivered to the Post

Delivered to Post

Passport is still with the us embassy or consulate, origination scan, passport has been received from the consular section, and is currently being processed for delivery, transit from post, your passport is ready for pickup, there is no status update available for the passport number submitted, out for delivery.

• Your Passport has been picked up
• Your passport has been returned to Post

If the passport tracking status says “Transit to Post”, it means that CGI Federal has just collected the passport and it is on the way to the US Consulate and Embassy. It indicates that the US Consulate or Embassy has not received your passport and they have not started working on your case yet. You would usually see this status right after you submit your passport for stamping at a Visa Application Center(VAC) or CGI Federal collection location.

Your Passport is being delivered to Post

When you see the status message of your passport tracking as ‘your passport is being delivered to post’, it means that your passport has been picked up from the VAC or passport collection location and then completed the transit to the Consulate/ Embassy. The passport is at the Consulate or Embassy, but not technically picked up by them for processing. They verify the mail and once they collect it, then its status changes to ‘delivered to post’. It looks like in the below screenshot

When you see the message ‘Delivered to Post’, it indicates that your passport was successfully delivered to the US Consulate/ Embassy. It does not indicate anything about the current status of processing your US Visa. It is only related to your passport tracking and just tells you that US Consulate/ Embassy has received your passport.

Your CGI Federal dashboard would show a message that says “Passport is still with the US Embassy or Consulate”, indicating that the Consulate/ Embassy has your passort. Again, it does not tell anything about processing of your visa, it is only about your passport. It looks like in the below screenshot.

The passport status ‘Origination Scan’ is something that you see, when the US Consulate/ Embassy has completed processing from their side and has filed a courier slip for the delivery partner to pick up the passport. Once the delivery partner collects your passport, they would likely issue an Airway Bill(AWB) or some tracking code so that you can track your passport. Depending on the country, you may or may not see this status.

When you see the status ‘ Passport has been received from the consular section and is currently being processed for delivery ‘, it means that US Consulate/ Embassy has completed processing of your passport and it has left the US Consulate or Embassy. Your passport is now at the delivery service center and is prepared for shipping of the same. It looks like as in the below screenshot.

It can take anywhere from two to three days for the delivery of the passport to VAC. Sometimes, it can take up to a week as well.

If you are in India and have paid for the premium courier fee of Rs. 650 INR, then you can expect the passport to be delivered to your given location. If you have opted for pickup, then you will get an email/ SMS for you to collect your passport. Also, if you done any last-minute changes such as, selecting ‘pick up’ first and then changing to deliver at your location, then it will get delivered and the courier service will collect the INR 650 from you at the time of delivery.

If you see the passport tracking status as ‘Transit from Post’, it means that the delivery partner/ courier service is transporting your passport from the US Consulate to the Visa Application Center(VAC) or the location you have selected for passport pickup.

If you have selected an address for delivery, it will be delivered to that location. If you have selected the VAC location for pickup, it will be sent to the VAC location.

When the passport tracking status says ‘your passport is ready for pickup’, it means that your passport has arrived from the US Consulate/ Embassy after their processing and is now available at the VAC location or pickup location for you to go and collect the passport. Sometimes this status is also shown as ‘Ready for Pickup’, both mean the same.

You can now go to the VAC location or pickup location address and collect your passport by presenting your identity proof and your appointment letter. Make sure you check the timings of the VAC location for pickup. They have fixed hours of operation and you need to go only during their operating hours.

When you check the passport tracking on the USTravelDocs website, you may see the message that reads ‘there is no status update available for the passport number submitted’. You get this message, if you have entered an incorrect passport number or if your passport is not yet ready for tracking. You will see the status change after a day or two.

The below-listed statuses may or may not appear across all countries. You may see the below in countries like Japan. If you do come across them, below is what they mean.

You would see the status of your passport as ‘Out for Delivery’ when the passport was dispatched from the US Consulate/Embassy and it is on its way for delivery at the address that was specified by you for delivery. When you see this status, you can track the passport delivery status at the courier website as well.

Your passport has been picked up

Your passport tracking status would say ‘your passport has been picked up’, if your passport was actually delivered at the location you specified or you have personally collected the passport from the VAC location. You also would see this message, if the courier person tried to deliver and you were not there and they provided a note for pickup. You can track the status on the courier website as well.

Your passport has been returned to post

You would see the status as ‘your passport has been returned to post’ when the passport is sent back to the US Consulate or Embassy. Usually this happens, when there are any issues with the delivery of your passport due to any errors in your name or address and they could not deliver it. Also, it can happen, if you could not collect the passport after the courier service requested you to pickup. You need to contact the customer service to get your passport re-delivered to you.

How to Track Passport in Courier website Blue Dart in India

If you are in India, Blue Dart is the delivery partner for US Consulates. If you have not got any tracking number related to blue dart, then you can use the UID that is listed on your appointment confirmation letter to check the tracking status. You can check your passport delivery status after the passport tracking status has changed ‘ Passport has been received from the consular section and is currently being processed for delivery ‘.

All you need to do is enter the UID number in the Blue Dart Courier Tracking website. Below are the steps.

• Go to the Blue Dart Tracking page
• Select the ‘Ref No’ radio button as shown below in the Track your shipment
• Enter UID in the tracking box
• Click on Go button
• You will get the result of the passport status.

Below is a screenshot of the Blue Dart website, where you can track your passport using the UID.

If you are not sure, what is your UID, check your Visa Appointment confirmation letter. It will be on that. It will be under MRV Fee Payments. Below is a sample screenshot of UID on the appointment confirmation letter.

Why does the ‘Document Delivery Information’ shows blank on CGI Federal Website?

The ‘Document Delivery Information’ section on the CGI Federal/ USTravelDocs website is the place where you would see your passport status that is related to US Visa processing. The word ‘Document’ here corresponds to ‘Passport’. In general, after you submit your passport for US Visa renewal using dropbox you may sometimes see this section as blank. Below are some of the common reasons.

• US Consulate / Embassy Still Processing your Visa: If your US Visa stamping-related process is not yet complete for your passport, you would see this as blank. Meaning, they cannot really give an update on your passport, when it is being processed by them.
• US Visa Processing Completed, but not yet tagged : Sometimes, when you check the CEAC website, your status may show as ‘Issued’ or ‘Approved’, but still the passport tracking status may not be updated and be shown as blank. The reason is, they move it as batches and the status of the passport will get updated soon. Do not have to worry about your passport status, it has nothing to do with your US visa approved/ issued status. Usually, wait for two to three days after the ‘Issued’ status in CEAC, you would see it updated by then. You can read How to check US Visa Status on the CEAC website to know more.
• US Visa Appointment is not booked or have not dropped off documents : You also see the status as blank, if your US Visa appointment is not yet booked and you have not given your passport to the VAC or consulate/Embassy.
• US Visa Status still in ‘Application Received’ Status: Sometimes, there are delays in your US Visa processing and your CEAC status can be stuck for a long time in ‘Application Received’ status. In such cases, you will also see the blank status for the ‘Document Delivery Information’. This basically means that they still have the passport and they will need it for processing. Until the CEAC status changes to ‘Issued’ or ‘Refused’, you may not see the blank status change.
• Intermittent Status During Visa Processing: You would also see the status as blank when your US Visa is still being processed by Consulate/ Embassy and goes from one status to other. Also, sometimes, when your visa is under 221g administrative processin g, you may see this as blank after the submission of your passport during the processing phase.

Common FAQs

‘CGI Federal’ is the outsourcing company that works with the US Department of State to facilitate booking appointments, and shipping various documents and passports between consulates. That’s the reason you see USTravelDocs.com redirect to the CGI Federal website for appointment booking.

Usually, the CGI federal website shows updated information in the ‘Document Delivery Information’ section two to three days after you see the status as ‘Issued’ on CEAC Website.

What has been your experience using the passport delivery with USTravelDocs? Share your thoughts and experiences in comments section below.

References : You can check USTravelDocs Japan Passport Status

Other Articles

115 comments.

This guide on tracking US visa stamping passport statuses at USTravelDocs/CGI Federal website is incredibly helpful! The breakdown of each status and its meaning clears up any confusion users may have. Plus, the inclusion of screenshots and step-by-step instructions adds clarity to the process. Thanks for sharing this valuable resource—it’s sure to be a lifesaver for anyone navigating the US visa application process!

Hi, My visa was “Approved” on Jan 18, 2024. It went to Application received in between and then back to Approved since then (it is Jan 23 today). Does this happen? How long the process would take to go from “Approved” to “Ready for pick up”? My passport was submitted on Jan 8. Thanks in advance!

I have completed my interview on nov 6th 2023 . my visa status is issued and passport status is ready for pickup . Still not yet received the passport at bluedart . How many days it will take to receive the passport ?

sravya, It can take few days, should be in less than a week.

i also have the same issue, dropbox on nov 5, status show ready for pick up on nov 21st. but bluedart has not yet delivered and no idea how to track. tried on bluedart website with ref no as UID.

Anyone has any idea how to track, i have to catch flight in a week

same for me.

I finally been able to connect with VAC customer agent. Apprantly bluedart don’t deliver to address provided. You have to open a case to provide an address where bluedart has service

Mam please tell me, how did you get passport ? Mine is also same problem.

So my visa was approved and issued on 22nd Aug and the USvisascheduling site (the new one) is currently showing as “Originator Scan” since this morning i.e. 24th Aug. But, no further movement or tracking beyond that.

Does anyone have any idea how long from that status change to passport getting delivered to home address provided or at least getting a tracking ID or UID being active to track?

This whole process has been a information black hole, no one picks up any calls and there is no clear timeline on how long what step takes. I’ve had to guestimate this whole Dropbox process thru forums and indirect information. The worst managed process ever.

My visa is also approved on the same date and “Originator Scan” status also updated on 24th Aug only. Still no update. Did you get any status update today or still same?

Did you get the passport back? Did you receive any mail for AWB number? I am in same situation, CEAC website says Issued on 24th August. I called up the contact center they said passport left the embassy but the AirWayBill number is not generated yet at the Blue Dart Location.

Did you you get your passport back? My status changed to ‘Origination Scan’ on August 29 morning. Can I expect my passport back in the next 2 days?

So here are some data points that will help ease a few nerves. I do not want anyone else to go thru the information blackhole and utter disrespect in terms of communication that our India counterparts who manage this process dish out:

– Status updates happen only once a day around 10.30 AM – When you see the page that says you will be directed to the page shortly, that means data upload is happening – Everything moves only once a day, i.e. – Approved (1 day in that status) – Issued (1 day in that status) – Origination Scan (1 day in that status: what this means is the the package for pick up from consulate is ready, either to go back to the self pickup location in the major cities or ready for Blue Dart to pick up and Deliver to applicants provided address) – After Originator scan it will only update to “Ready for Pick Up” if you had set self pick up, which might be the same day but mostly the next day – If you had opted for Premium delivery it will not update beyond that till delivered to address – IMPORTANT” Blue Dart will pick up only the next day after Origination Scan status AND you can track on the delivery progress on their website ONLY after its picked up. To track you need to use the UID# provided on your appointment letter – It usually gets delivered the same day late afternoon if you are located in any of the main cities

I hope this explanation will help ease the stress and anxiety of many others in the same boat. Best of luck!

What is the call centre number? Status is updated as Not delivered but I didn’t get any call regarding the delivery yet.

Hi bindu , did you get your passport? If yes how ? I have flight in 4 days and I didn’t receive my passport it. It shows not delivered status and I also didn’t get any call.

I’m in tha same boat. Did you get your passport? If yes how ?

did you receive the passport? did Orgination scan changed to something else after somtime ?

Where in the new usvisascheduling website is status “Originator Scan” show ?

Under passport status

today i have attended the interview when can i expect the passport.

Did you got any pickup confirmation ?

mine says ” There is no status update available for the passport number submitted.”

Respected sir, I have done drop box of US visa on 18tt at India chennai, but yet I dint get any SMS or email about my passport status, even customer service number is also not working….so how can I check the status

Mine shows ‘Created’ not sure what that means. I have gone to interview at Hyd consulate.

Mine is also showing as “Created”. What does that mean?

Did your status change? Have you received your passport?

Did you get any update? I am seeing the same status as “created”. It’s been 4 days in same status.

Hi SN, I am also seeing my passport pickup status as “Created”. What happened to your case?

It changes to from created to “origination scan”. Once it’s in origination scan, courier picks it up the next day and you get it after a day.

Update: It changes from created to “origination scan”. Once it’s in origination scan, courier picks it up the next day and you get it after a day.

It means that your visa has been received and enterd into the system, have not been processed yet. Neither denied nor accepted. Awaiting Processing.

Hi Saisri, I am also seeing my passport pickup status as “Created”. What happened to your case?

Hi Saisri, Did you find out what is the meaning of “created”?

Hi Deus , How many days it took in the processing.

Hello i had completed my interview on June 15 it’s been 30 days till now I don’t Received ani updates of my passport.i had sent the mails did calls but no proper response. From their side what should I do?

Hi Sai Were you able to reach out anyone. I deposited my passport and when i send the tracking mail they say there is no status available for the passport number.

Did you get your passport after that. I have also deposited my passport and when I send the tracking email I get the same update as no status update available for this number. The call centre no also does not work .

Did u get ur passport ?

Please can somebody provide any information on my experience. I submitted my document at the VAC in Abuja, Nigeria by way of Drop Box for renewal on the 14th June 2023 but up till today 07th July 2023, my CEAC status is still showing ”Application Received” and my Document Delivery Information on the CGI Federal Website is blank. What do I do. I am so worried.

Hey have u recieved ur passport? Is visa approved ?

I had drop box appointment at Chennai VFS office On 07/07.The Status on CEAC site shows No Status,Passport Tracker shows “Your Passport is still with US Consulate/Embassy”, was told to wait for 7 working days, but the speed at which its processing doesn’t look like by 07/13 i would have an update.

I submitted documents and my passport on 09-June-2023(dropbox). The status update on CGI portal is blank, and receiving a standard reply when tracking with the passport number. It’s been four weeks without any status update. Has anybody faced this situation earlier?

That is exactly my situation. I submitted on the July 14th 2023 by way of Drop Box but still showing blank up till date. I am very worried about it even though I have read everything about it included that I should not worry.

That is exactly my situation. I submitted my documents since 14th June 2023 but uptill now, my Document delivery Information page is still blank. I am worried about it.

hi I had an official interview and consular told me “I am approving your visa” after that my status has been “Your passport is still with the US Embassy/Consulate” for past 1 week. Should I be worried?

Hana, No need to be worried. It can take few extra days at times.

Document Delivery is blank and CEAC website shows Refused.

Any comments or suggestion will be greatly appreciated!! Just want to if someone had same situation and what was the outcome?

Would you mind email at [email protected] to know complete details or it.

I am pretty nervous and stressed about this situation.

Please respond.

Regards, Vik

I am also facing same issue in Hyderabad Consulate. Let me know if you have any update.

bro is it dropbox or Inperson interview

With the Grace of God final my Visa is Approved, Below is the timeline]

May 18th – Drop Box Appointment May 24th – Refused in CEAC website May 26th – Received Passport with 221g slip (White and Yellow) May 30th – Attended Visa Interview in New Delhi June 5th – Submitted all additional docs along with 221g slips to VFS New Delhi June 6th – Administrative Processing in CEAC website June 16th – Refused

At point I was so stressed out it because it sounded like may be rejected or another 221g but after going through with all blogs and case studies I found that after completion of administrative processing (10 business days) they send back all info/documentation/information to US consulate in India then they start processing again and embassy (New Delhi in my case) change status to whatever was the old status in my case it was refused.

June 20th – Bingo, it got APPROVED

Hopefully this timeline will helpful whoever is in same situation.

Thanks All.

How long did it take after “Issued” status and what is the Bluedart tracking ref no.

Sunil any news

Hi, I am also experiencig the same and my status says” No update available for the submitted passport status” when did you finally get the passport and is it approved?

Did you get any update?

I Submitted my documents for H1b drop box on april 28th .The CGI federal still shows “”your passport is still with embassy/consulate”. Until yesterday ustraveldocs email returned “delivered to post ” ,today its showing “There is no status update available for the passport number submitted.” cpuld anyone please let me know what does this mean ,i did not see any other status other than these.

Hi Sindhuja, I’m in the same boat. I submitted my passport on May1st. Have you received any update so far?

Hi Haritha, I also submitted my passport on May 1st but have not received my passport. Any update?

My husband also had drop box on May1st and got status as issued on May12th. Still no email for pickup yet. Did you receive it?

when did you receive it?

Hi Sindhuja,

I have the same experience. Till yesterday ustraveldocs email returned “delivered to post ” ,today its showing “There is no status update available for the passport number submitted.” Please let us know, if there is any update in your case.

I drop boxed on may 3 rd still no update regarding the status and email says no information available for the passport number.. and nether did i receive the passport..

Hi, I am in the same boat and my status says” No update available for the submitted passport status” when did you finally get the passport and is it approved?

Any update?

I’m on the same boat ! Status changed from Delivered to post to No status … Dropbox – 04May .

Whats the update

I’m in same boat kindly share how a long did it take ?

I dropped my documents at mumbai location on April 28 today is May 3 and the status is “ The current status of your passport is Delivered to post”

What does this mean and when I can expect the status change what is turn around time ? This is renewal .

On average 20-25 days at Mumbai. Mine took 22 days to change status to Issued. I’m still waiting on the courier, which might take another few more days.

When did you finally receive your passport. I am also on the same boat .

CGI portal says “ready for pickup” i have opted for premium pick up. But i have not received any e mail or sms that the VAC location received my passport. What should i do now?

Hi, what did you do in this case? I am currently at same stage. When did you get your passport?

Customer care number to check

Mine is in person interview on May 25th , from then it’s in Approved status. No updated still.Any one had similar experience and waiting for issued

Hi Kalyan, Could you pls tell me how long it took for you to get the passport after it said approved. Thanks

Hello Shubh, did you get any updates ? We are in the same boat and need some help !!

Hi, I had drop box (Visa waiver) at Mumbai location for H4 on Feb 24th, 2023. They said it will take 10 to 14 days for processing. My passport status showed as “Passport at US Consulate”. Now from past week my status changed to ” Document Delivery Information:”. I have gone through your website and sent email to “[email protected]” and sent my passport number. I got reply immediately saying ” No status update available for the passport number submitted”. I am worried about my passport now and I have ticket back to USA in 15 days. Thanks, Jyothi.

Hello Jyothi Did you get any update on your passport tracking? My case is also same.

Did you receive the passport? My case also same. In CGI status changed to “Document delivery information:” .

Thanks, Purusotham

Hi I am on same situation , Can you please update what happened after that?

Hi Jyothi, did you get response from Embassy? I am in same boat 🙁

Same for me. The status was “passport is still with Us embasy” till yesterday and it changed to “document delivery information” Today but still showing as Refused in CEAC.

Kindly update your status and how many days it took?

Were you able to get your visa?

have you got any update? I am in the same situation, please let me know

Hi Susmitha,

I am in same boat. What happened after that?

Would you mind email at [email protected] about what did you see ur passport?

any update on this, as I am also having same response on portal

DID U GET UR PASSPORT, HOW LONG TOOK ?

Did you get the visa?

Hi, I had an Interview waiver appointment on Feb 10, later from then my “Case Last Updated” changed to 21st Feb, 24th Feb, and 1st March with the Status as “Application Received”

Later on 10th March, my status got updated as “Refused” with a Big description and in CGI portal said “Passport has been received from the consular section, and is currently being processed for delivery”

Is this the final verdict that I don’t get the visa or is there any hope I can still wait?

If they approved the status would have been issued

My Visa also got refused in the same way then I spoke with an attorney. This is what he had to say, if your Visa status on CEAC website has changed to “Refused”, doesn’t mean your visa is denied. It simply means, either they are going to issue you 221g and ask for documentation or would call you for an interview. When you receive your passport from consulate after such scenario, it may have further instructions to follow. I’m also waiting for my docs to arrive and see where it leads me. I wish you luck! 🙏🏽

My Visa has been “approved” on March 9th and “Issued” on March 13th on CEAC Website.

How long does it usually take for me to receive it by BlueDart?

Hello, how long did it take to receive your passport?

My wife submitted her passport for Dropbox (interview waiver) H4 stamping on 22 Feb 2023 at Mumbai with in-person pickup option. It’s been 18 days now. For the past week, I see the status on CGI site as “Document delivery information :” Is there any contact / place where I can request them to update the current status ? Or can we walk-in to the office in Mumbai to check current status ?

Same for me on Mar 14th. Did you got any updates by any chance?

Have you get your passport now or is there any status change. I am also facing the same issue, had my dropbox on 22nd Feb but no update till now. Status is still ‘Document Delivery Information’.

The courrier company shows that my documents have been delivered since a week ago, but don’t say to who.

And in my account status is still on “ Send documents”.

What does that mean?

Hi , my status changed from ‘’passport is still with the embassy’’ to ‘’documents delivery information’’ (blank) what do u think it is ? Should I send an inquiry?

Same happened to me.

same happened to me

same happened to me. I submitted my application in HYD on 10th march 2023. my status still “Document Delivery Information”. Please update here if any got any response / change in status. thanks!!

Aliq, No need to. Just wait. Sometimes, it shows blank for unknown reasons as well.

For my wife, the passport was submitted for Dropbox (interview waiver) H4 stamping on 22 Feb 2023 at Mumbai. It’s been 18 days now. For the past week, I see the status on CGI site as “Document delivery information :” Is there any contact / place where I can request them to update the current status ? Or can we walk-in to the office in Mumbai to request for current status ?

Did you get any update on your wife stamping status ? we are on same boat..

Same problem bro what happened did you get your passport back?

What happend after that as i have the same issue

What happend after that as i have the similar issue

Same happened to me, have you gotten your passport now?

H1 B renewal, CEAC status changed to approved on Dec 6th 2022 and after that no update. Consulate replied once as undergoing internal processing and visa cannot be printed right now.

Any one waiting in similar status?

That is a long time. Is your passport with the embassy since Dec 6th?

Hi Praneeth,

Did you get your passport back?

Hi Praneet, Are you still on ‘Approved’ status. I’m also in same situation. My status changed to ‘Approved’ on April 28, still not changed to ‘Issued’. My passport is with US Consulate. Whenever i reach out ustraveldocs email, getting standard reply messages. Please let me know if your status is changed and if you know anything about ‘Approved’ status and why they’re keeping so long without issuing Visa.

Hi Sudhir, When was your status changed from Approved to Issued?

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Courier and Expeditor Companies

• Life-or-Death Emergency  (appointment required)
• Urgent Travel  (appointment required)
• Routine      
• Consider the total time it will take to get a passport when you are booking travel. Processing times + mailing times (up to 2 weeks) = total time to get a passport

Expand the options below to learn more about the four types of service we offer.

Choose this service if you have a life-or-death emergency and you are traveling within 72 hours (3 business days). see our  life-or-death emergencies  page for more information on how to make an appointment. , choose this service if you are traveling in less than 2-3 weeks.  if you have not applied, make an appointment online . your appointment at a  passport agency or center  must within 14 calendar days of your international travel date.  if you have already applied, call us at 1-877-487-2778 .  we cannot guarantee an appointment will be available. , choose this service if you are traveling in less than 8 weeks from the date you submit your application.  expedited service takes 2-3 weeks and does not include mailing times. mailing times may add 2 weeks on to the total time to get your passport. you can  expedite at an acceptance facility  or  expedite a renewal by mail .    , choose this service if you are traveling over 8 weeks from the date you submit your application. routine service takes 6-8 weeks and does not include mailing times. mailing times may add 2 weeks on to the total time to get your passport. you can apply for routine service at an  acceptance facility  or  renew by mail .    , contacting us if you have urgent travel.

Check your application status online and sign up for updates via email . How our contact center can help you depends on your travel date, and if you have applied or not yet applied...

I have already applied and do not have my passport

I have not applied yet, reminders for contacting us.

• Representatives are available Mondays through Fridays from 8:00 a.m. to 10:00 p.m. Eastern Time, and Saturdays and Sundays from 10:00 a.m. to 3:00 p.m. Eastern Time. We close on federal holidays.
• Our primary number is 1-877-487-2778 . Se habla español.
• If you are deaf or hard of hearing, call 1-888-874-7793 for TDD/TTY teletype services.
• Contact your local U.S. embassy or consulate if you are applying outside the United States.

Traveling in Less Than 2-3 Weeks

Make an appointment at a passport agency or center.

We have two types of appointments:  Life-or-Death Emergency Service  and  Urgent Travel Service .

• You cannot walk in without an appointment. 
• We do not charge a fee to make an appointment.
• You cannot transfer your appointment to another customer.

Life-or-Death Emergency Service is for customers who are traveling in the next 3 business days for a life-or-death emergency. Learn more on our  Life-or-Death Emergency page .

Urgent Travel Service : If you have not yet applied , make an appointment online . Your appointment must be scheduled within 14 calendar days of your international travel date.  

If you have already applied , call 1-877-487-2778 . 

We cannot guarantee an appointment will be available. 

Traveling in Less Than 8 Weeks

Expedite a first-time application or a child's application.

Use our Form Filler to fill out Form DS-11, print it, and apply in person at an acceptance facility.

• Follow the steps on how to apply in person
• Include your $60 expedite fee with the application fee
• Find an  acceptance facility  near you to submit your application

Expedite a Renewal or Name Change by Mail

Use our Form Filler  to fill out your form, print it, and mail it to us.

• Use Form DS-82 if you are renewing. Follow the steps on how to mail your application
• Use Form DS-5504 if you are changing your name within one year of a passport being issued. Follow the steps on how to change your name.
• Include the $60 expedite fee with the application fee
• Write "EXPEDITE" on the outside of the envelope you send us

Frequently Asked Questions

Can i pay for faster delivery and return shipping.

Yes. You may choose one or both of the following shipment options:

• Delivering application to us : Pay for Priority Mail Express for faster shipping. The price for this service varies depending on the area of the country.
• Returning the passport to you : Pay $19.53 for 1-2 day delivery. This means you will receive your passport   1-2 days after we send it. Include this fee with your check or money order payable to the U.S. Department of State. Do not submit a return envelope to us with postage pre-paid. 

You may receive your passport and supporting documents in separate mailings. If you are renewing a passport card, we will send it to you via First Class Mail. We do not use 1-2 day delivery services if you only applied for a passport card.

What are passport expeditors and courier companies?

Passport expeditors and couriers are companies that are not part of the U.S. Department of State. These companies submit applications and pick up passports for customers. 

These companies may charge several hundred dollars in extra fees. They may also charge for services that we offer for free such as making an appointment and filling out a form. 

To learn more about these companies, visit our  Passport Expeditor and Courier page .

Make An Appointment at a Passport Agency or Center

We have two types of appointments: Life-or-Death Emergency Service and Urgent Travel Service . You cannot walk-in. 

Not Yet Applied : Make an appointment online

Already Applied : Call  1-877-487-2778 . Se habla español.

If you are deaf or hard of hearing, call  1-888-874-7793  for TDD/TTY teletype services. 

Processing Times

Routine:  6-8 weeks*

Expedited: 2-3 weeks and an extra $60*

*Consider the total time it will take to get a passport when you are booking travel.  Processing times only include the time your application is at a passport agency or center.

• It may take up to 2 weeks for applications to arrive at a passport agency or center. It may take up to 2 weeks for you to receive a completed passport after we print it. 
• Processing times + mailing times = total time to get a passport

Urgent Travel:  See our Get my Passport Fast page. 

Requesting a Refund for Expedited Service

Service Commitment

If you paid the $60 fee for expedited service when you applied and you did not receive expedited service, you may be eligible to  request a refund  of this fee. We cannot refund any other passport fees or your travel expenses if you miss your trip.

Non-Refundable Fees

We cannot refund the passport application fee and the execution fee. By law, we collect both fees and keep them even if a passport is not issued.

Learn more about refunds on our Refund of Expedited Passport Fee page.

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Travel Documents

If you wish to return to the United States lawfully after traveling outside the United States, you generally must have a:

• Valid entry document, such as a Permanent Resident Card (Green Card) or nonimmigrant visa; or
• Valid and unexpired travel document.

The type of document you need varies depending on your immigration status (including lawful permanent resident status) or if you have a pending immigration benefit request.

You generally need to apply for and obtain a travel document before you leave the United States. Before planning travel, please consider USCIS processing times . If you have an urgent need to travel outside the United States, see our Expedite Request and  Emergency Travel  pages for additional information.

File  Form I-131, Application for Travel Document , to request travel documents, including:

• Advance parole document for noncitizens in the United States seeking to return after temporary travel abroad (including advance permission to travel for Commonwealth of the Northern Mariana Islands (CNMI) long-term residents);
• Refugee travel document;
• Reentry permit; or
• Temporary Protected Status travel authorization.

If you are already outside the United States and need to return, but do not have your reentry permit, Green Card, advance parole document, or Temporary Protected Status travel authorization document because it was lost, stolen, or destroyed, see Form I-131A, Application for Carrier Documentation.

NOTE:  If you file Form I-131, Application for Travel Document, to request an advance parole document to authorize your return to the United States after temporary travel abroad and  you depart the United States before we issue your advance parole document, we will consider your Form I-131 application abandoned unless you were previously issued an advance parole document that remains valid for the entire time you are outside the United States.

Travel outside of the United States may have severe immigration-related consequences.

Admission or parole into the United States is not guaranteed even if you have the appropriate documents. You are still subject to immigration inspection or examination at a port of entry to determine whether you may be admitted or paroled into the country and whether you are eligible for the immigration status you seek.

Additional cautions for people in certain circumstances are summarized below.

If you are a nonimmigrant

If you have been admitted as a nonimmigrant and have filed Form I-539, Application to Extend/Change Nonimmigrant Status , to change to a different nonimmigrant status, we generally will consider your Form I-539 abandoned if you leave the United States before we make a decision on your application, though there are some exceptions.  Having an advance parole document does not prevent abandonment of the change of status application. When you return to the United States, you are likely to be denied admission if your current status has expired.

If you have a pending Green Card application

In general, if you are applying for adjustment of status (a Green Card) and leave the United States without the appropriate travel documentation (for example, an advance parole document), you may not be allowed to reenter the United States when you return. Even if you are allowed to reenter, you may be found to have abandoned your pending application for adjustment of status.

If you have unlawful presence or a removal order

If you have accrued unlawful presence while in the United States or have a removal order, then you may be found inadmissible if you seek admission after a departure from the United States, even if you have a travel document.  We follow the Board of Immigration Appeals decision in Matter of Arrabally and Yerrabelly , which held that travel on advance parole does not constitute a “departure” for purposes of triggering the 10-year unlawful presence bar under Immigration and Nationality Act (INA) § 212(a)(9)(B)(i)(II) for applicants for adjustment of status. We also apply this analysis to INA § 212(a)(9)(B)(i)(I) and to individuals with TPS who travel on TPS travel authorization.  For more information, please see  Section 212(a)(9) of the Immigration and Nationality Act (INA) and the Unlawful Presence and Inadmissibility page. 

Advance parole allows you to travel back to the United States without applying for a visa. A transportation company (airlines) can accept an advance parole document instead of a visa as proof that you are authorized to travel to the United States. An advance parole document does not replace your passport.

Please note that having an advance parole document does not guarantee that you will be allowed to reenter the United States. At the airport or border, a U.S. Customs and Border Protection (CBP) officer will make the final decision about whether to allow you to reenter the United States.

Advance parole is most commonly used when someone has a pending:

• Form I-485, Application to Register Permanent Residence or to Adjust Status : If you depart the U.S. while your Form I-485 is pending without first obtaining advance parole, USCIS will deny your case unless you fit into a narrow exception for people with certain nonimmigrant statuses.
• Form I-589, Application for Asylum and for Withholding of Removal : If you are an asylum applicant and you intend to travel outside the United States and return, you must apply for and receive advance parole. If you leave the United States without first obtaining advance parole, we will assume that you have abandoned your asylum application.

For information on how to apply for advance parole, go to our Form I-131, Application for Travel Document page.

USCIS issues refugee travel documents to people with refugee or asylum status and to lawful permanent residents who obtained their Green Cards based on their refugee or asylee status.

You must have a refugee travel document to return to the United States if you:

• Have refugee or asylee status but are not a lawful permanent resident (Green Card holder); or
• Are a derivative asylee or refugee.

If you do not obtain a refugee travel document before you leave the U.S., you may be unable to re-enter the United States or you may be placed in removal proceedings before an immigration judge.

For information on how to apply for a refugee travel document, go to our Form I-131, Application for Travel Document page.

Permanent or conditional residents should apply for a re-entry permit if they will be outside the United States for one year or more. While it is valid, a re-entry permit allows you to apply for admission to the U.S. without having to obtain a returning resident visa from a U.S. Embassy or Consulate. Go to our Form I-131, Application for Travel Document page for information on how to apply.

Travel authorization for Temporary Protected Status (TPS) beneficiaries allows you to travel back to the United States and, if you are eligible, be inspected and admitted into TPS. A transportation company (such as an airline) can accept a TPS travel authorization document instead of a visa as proof that you are authorized to travel to the United States. A TPS travel authorization document does not replace your passport.

Please note that having a TPS travel authorization document does not guarantee that you will be allowed to reenter the United States. At the airport or border, a U.S. Customs and Border Protection (CBP) officer will make the final decision about whether to allow you to reenter the United States.

If we are still adjudicating your application for TPS and you wish to travel outside the United States, you may request advance parole.

For information on how to apply for TPS travel authorization, go to our Form I-131, Application for Travel Document , page.

Carrier documentation allows an airline or other transportation carrier to board permanent residents who have temporarily been outside the United States and whose Green Card or re-entry permit has been lost, stolen or destroyed. If you are a permanent resident in this situation, you may need to file a Form I-131A. Go to the Form I-131A, Application for Travel Document (Carrier Documentation) for more information.

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Change Delivery Options

Check the status of your visa, passport tracking options, collecting your passport/visa, expedited pick-up location, required documents for passport retrieval.

If your visa application is approved, your passport and visa will be returned to the Aramex location you previously selected.

You must collect your passport within 15 days. Aramex will hold your passport for only 15 days, after which it will be returned to the U.S. Embassy.

Do not come to your selected Aramex location before you have been informed by our services that your passport is ready for pick up. You can only pick up your passport at the location you have selected.

You may change your preferred document delivery address  online  or through the  call center  until midnight on the day of your interview appointment. There is no cost to change your delivery preferences. For drop-off service applicants, you may change your delivery location up to the time you drop off your application materials at the Aramex location.

We strongly advise you not to change the pick-up location after the time limit. Any changes to your desired pick-up location after this time limit will lead to a delay in your passport delivery.

You can check the status of your application any time at this website: https://ceac.state.gov/CEACStatTracker/Status.aspx . Please wait at least three business days following your visa interview to check on the status of your application. The system may not have updated the status of your application prior to that time, and thus the message you receive may not reflect the actual status of your application.

For your convenience, you have several options to choose from to track the location of your passport.

Instant:  Enter your passport number below to check on the status.

If your status shows "origination scan", it means your passport has left the U.S. Embassy and is in transit to the delivery location you have chosen. It is however not available yet.

Only when the status shows "ready for pick up", it means you can go to the Aramex location you have chosen to pick up your passport.

Please do not go to your delivery location if your status does not show "ready for pick up" as it means your passport has not reached its final destination for pick up.

The U.S. Embassy cannot help you regarding the status of your passport delivery. Please do not contact the U.S. Embassy regarding the status of your passport delivery.

Email:  Send an e-mail to  [email protected]  and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not include any additional text. You will receive an automatic response with the status.

Online:  You can track your passport online  here .

If you chose to collect your passport/visa at the courier office you will need to visit an Aramex location during normal business hours. To find the Aramex office nearest to you:

Aramex has identified a location where you can pick up the passport on the same day as we receive it from the U.S. Embassy. Should you have an emergency case or need to pick up your passport early, please select the Aramex office listed as the Same day collection service available as your pick-up location. Please note that by selecting this location, you are not applying for expedited visa processing; if you need information on expedited visa processing, please see this page . Your passport will be available for collection once the visa is processed and the U.S. Embassy has handed it over to Aramex for delivery.

Note:  School groups can designate one person to collect multiple passports for students and teachers from their institution traveling together. The person picking up the passports must have a signed letter from the school that officially authorizes this person to retrieve the passports on behalf of the group and lists the names of all the group members as they appear in their passports.

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• National Media Release

CBP Enhances Traveler Experience By Expanding Mobile Passport Control to All Preclearance Airport Locations

WASHINGTON— U.S. Customs and Border Protection (CBP) announced today that Abu Dhabi is the latest Preclearance location to allow U.S. citizens and select non-U.S. travelers to use the Mobile Passport Control (MPC) mobile application to clear the CBP inspection process before boarding U.S.-bound flights.

The addition of Abu Dhabi makes MPC available at all 14 Preclearance airport locations under CBP’s International Field Office, including Aruba; Bermuda; Dublin and Shannon, Ireland; Nassau, Bahamas; and Calgary, Edmonton, Halifax, Montreal, Ottawa, Toronto, Vancouver, and Winnipeg, Canada.  

“CBP is committed to the facilitation of travel and tourism to the United States,” said CBP International Operations and Advisory Directorate Executive Director Donald Conroy. “Mobile Passport Control is an important step in enhancing travelers’ arrival experience, and offers travelers additional options to expedite their entry into the U.S.”

The MPC mobile app is available to U.S. citizens, U.S. lawful permanent residents, Canadian B1/B2 citizen visitors, and returning Visa Waiver Program travelers with an approved Electronic System for Travel Authorization (ESTA) form. The app allows travelers to submit their passport and travel information in advance at designated locations with a mobile device, resulting in less congestion and more efficient processing.

The MPC mobile app can be downloaded for free from the  Google Play Store  or  Apple App Store . After downloading the app, users will be prompted to create a profile with their passport information any time prior to arriving in a CBP facility. Up to 12 profiles can be created for family members and a single household can submit a single MPC transaction. Upon arrival at participating U.S. or Preclearance locations, travelers can take a selfie for every member of the traveling group and submit their information to CBP through the MPC app without completing a paper form. Once travelers arrive in the CBP clearance area, they should look for the designated MPC queue, and then present their passports or U.S. Lawful Permanent Resident cards to the CBP officer for processing.

With travel volumes surpassing pre-pandemic levels, CBP plays a critical role in facilitating trade and travel. The MPC program was originally launched in August 2014 and is currently available at 51 locations, including 33 U.S. international airports, 14 Preclearance airport locations, and four seaports of entry. In Fiscal Year 2023, MPC was used by more than 1.8 million travelers. For more information on MPC, including user eligibility, visit the CBP MPC website .

U.S. Customs and Border Protection is the unified border agency within the Department of Homeland Security charged with the comprehensive management, control, and protection of our nation’s borders, combining customs, immigration, border security, and agricultural protection at and between official ports of entry.

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Track and Retrieve My Passport

If your visa application is approved, your passport and visa will be returned to you by the RPX courier service. Your documents will be delivered to the address you provided when you registered in the system or when you scheduled your interview appointment.

Passport Tracking Options

For your convenience, you have several options to choose from to track the location of your passport.

Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please bring supporting documents and collect it in a timely manner. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.

Email: Send an email to [email protected] and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not include any additional text. You will receive an automatic response with the status.

Online: You can track your passport online here . Chat: You can track your passport via chat through our call center here . Telephone: You can track your passport via telephone with our call center. The call center's telephone numbers and a full description of our call center services, including hours of operation, can be found here .

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