travel center meaning

The Travel Glossary - find the best Terms, Definitions and Acronyms

Travel terms, glossary, definitions and acronyms of the travel industry from A – Z. Click on a letter to see the terms and descriptions in our glossary.

A     B     C     D     E     F     G     H     I     J     K     L     M     N     O     P     Q     R     S     T     U     V     W     X     Y     Z

Add-collect, adjoining room.

Average Daily Rate. A hotel industry term used to calculate average hotel room rate. Equal to room revenue divided by rooms sold.

advance purchase

The advance time before travel that a fare requires a ticket to be issued, normally 3,7,14 or 21 days.

Agent Error. An incorrect entry made by a consultant during the reservation process.

AEA (see “Association of European Airlines”)

A US based travel agency that has entered into an agreement with BCD Travel to use the BCD Travel trademarks and provide travel services to customers in the affiliate’s territory.

Airlines Reporting Corporation (ARC)

An independent corporation jointly owned by most of the major United States airlines; ARC collects payments for tickets sold by travel agencies and distributes the monies to the airlines; ARC also governs appointment of travel agencies to sell domestic air transportation.

airport code

The three-letter code used by airlines and the air travel industry to identify airports around the world, e.g. LHR=London Heathrow, JFK=New York John F. Kennedy. http://www.world-airport-codes.com/

airport security check

Airport security checks are procedures and measures for screening passengers and baggage to ensure security against terrorist threats and other dangers.  Find out how to get through quickly

airport tax

Tax levied by certain airports throughout the world. In many cases this can be built into the total ticket price, although some airlines will not co-operate, thus making payable locally by the passenger.

On outbound journey’s, airside includes all those areas of the airport terminal after you have passed through passport control. On inbound journey’s, airside includes all those areas of the terminal before you pass through passport control.

A short-hop aircraft for up to 20 passengers, usually flying unscheduled services with a 200 / 500-mile range.

all-inclusive

A hotel program which usually includes all meals, snacks, beverages and activities.

A joint partnership between specified carriers which may include, but not limited to, interlining, code-sharing, joint frequent flyer program participation, and even equity participation of stock ownership.

The National Railroad Passenger Corporation, a government-subsidized corporation that operates all passenger train service in the United States.

Automatic Number Identification. A contact center term for a telephone network feature that passes that number of the phone the caller is using to the contact center, real-time.

American Plan. A hotel rate that includes breakfast and dinner, sometimes lunch.

Asia Pacific. A geographical term used interchangeably with ASPAC and often used in reference to the entire Asian market.

Advance Purchase Excursion Fare

applicable fare

The fare to be applied.

Accounts Receivable. Money which is owed by a customer to a company for products or services provided on credit.

ARC (see “Airlines Reporting Corporation”)

An eight-digit identification number issued by ARC to travel agencies who have met accreditation standards.

Arrival Unknown. An ARNK is added to a reservation when there is a break in the itinerary and continuity is not recognized; it does count as a segment when ticketing.

Around-the-world

A continuous journey circumnavigating the globe in one general west-to-east or east-to-west direction in which both the Pacific and Atlantic Oceans are crossed not more than once each.

ARR (see “Average room rate”)

Asia South Pacific. A geographic term used interchangeably with APAC.

Automated Ticket & Boarding Pass. IATA standard transportation ticket and combined boarding pass which features a magnetic strip containing passenger and journey details.

Average Ticket Price. The average price of all tickets purchased; domestic and international are sometimes calculated separately.

availability

The total number of seats allowed to be sold at a particular rate.

average room rate (ARR)

Ratio of hotel’s sales revenue to the number of occupied rooms.

back-to-back ticketing

An against-the-rules practice whereby a traveler books a return ticket nested inside another return ticket to avoid minimum stay requirements for the purpose of saving money. For example, the traveler uses the first ticket to fly from origin to destination on Monday in week 1, then he uses the second ticket to fly from destination to origin on Friday in week 1 and back to destination on Monday in week 2, and then he uses the first ticket again to fly back to origin on Friday in week 2. The normal Saturday night stay requirement is then avoided. While this will sometimes save money, most airlines do not allow this practice and doing so might result in penalties.

backtracking

Having to return to your original airport of entry in a country to make the return trip home. A time-consuming and costly procedure to overcome by arranging an op-jaw itinerary, which allows you to fly out to one point and return from another.

Carry-on-baggage and checked baggage have many restrictions. Most notable are the number and size of the baggage. Many airlines allow only 1 carry-on bag, plus one personal item (purse, back-pack, computer bag). For checked baggage restrictions and fees, refer to the carrier’s website for details.

banker’s buying rate (BBR)

Exchange rate used to convert from one currency to another; called the ‘buying rate’ because it is the rate used when banks purchase currency from an individual

banker’s selling rate (BSR)

Exchange rate used to convert from one currency to another; called the ‘buying rate’ because it is the rate used when banks sell currency to an individual

Best Available Rate. A hotel industry pricing method for yielding room rates (floating) based on demand while ensuring the best rate is presented for sale to agents, consumers.

A fare without tax.

Measurement of hotel occupency.

blackout dates

Certain dates or periods when travel on specific fares is not permitted (usually holidays).

blocked space

Multiple reservations, often subject to deposit forfeiture, which wholesalers or travel agents make with a supplier in anticipation of resale.

boarding pass

A permit to board a ship, plane, or other form of transportation. In the case of air travel, the card indicates boarding gate and aircraft seat number.

booking code

A letter code used to make an airline reservation at a particular fare level in a computerized reservation system. (CRS/GDS)

Bank Settlement Plan. Outside the USA, a system by which the travel agent community pays carriers for tickets it issues.

Business Travel Account. If a company has a corporate credit card program where certain purchases such as air, rail, and associated transaction fees are centrally billed to one “master” credit card number, this is referred to as the Business Travel Account (BTA). This account allows for the purchase of certain air travel expenses for corporate employees without the need to issue individual credit cards to each traveler for the designated expenses. Because the account has no physical card, it’s often called a “ghost card.”

BTC (see “Business Travel Center”)

Business Travel News. A travel industry publication that delivers news and research to the corporate travel population.

bucket shop

An unlicensed, unbonded travel agency used by some airlines to dispose of excess capacity seats that are available on certain flights.

buffer zone

For taxation purposes, an extension of the US border 225 miles north into Canada and 225 miles south into Mexico border; all cities within this area are assessed the 7.5% US domestic tax when tickets are purchased and sold in the US.

A net fare contract for certain number of seats. Similar to blocked space except that the tour operator, wholesaler, or travel agent usually contracts for airline seats at a low, non-commissioned price without the option of releasing space back to the airline.

A partition (usually a wall) on an airplane separating compartments.

Travel slang for the removal of a passenger from a flight through overbooking; usually applied to those holding concessionary tickets.

bundled pricing

A pricing proposal, always a transaction fee, where elements other than air (e.g. car hire, hotel, rail) are included in the fee with the air transaction.

business class

Level of airline service between First class and Economy class. On European routes business class has now replaced first class as premier service level. Most airlines have their own brand names. (e.g. British Airways – Club World and Club Europe: Air France – Le Club etc.)

Business Travel Center (BTC)

Standard full service and online service in a local call center, undedicated, team environment.

Business Travel Management

Business travel management is the process of planning, organizing, and overseeing business travel for an organization. This includes booking travel arrangements, managing expenses, and developing policies and procedures for business travel.

cancellation policy

The advance time a hotel requires a booking to be canceled by to avoid being billed for the room

carrier (CXR)

Another term for airline.

Credit Card. A system of payment whereby the issuer of the card grants a line of credit to the cardholder, to be used to make payment to a merchant or to withdraw cash.

Collision Damage Waiver. An industry term for optional insurance provided by car rental companies that eliminates all responsibility of the driver in an accident.

centralized billing

System under which a travel supplier, credit card company, agency or other supplier consolidates all costs/charges incurred by different employees or departments into one total invoice.

change of equipment

Also known as “change of gauge”. A single flight number used to represent flights on two different aircraft; usually on international destinations.

Notification to an airline or hotel that a traveler has arrived to take a flight or stay at a hotel; some airlines provide curbside check-in while others only allow check-in at the ticket counter.

Advice to a hotel that a guest is leaving the property and usually includes payment for the stay.

A traveler who has had his/her second birthday, but not yet his/her twelfth birthday (this definition may vary by carrier).

Churning refers to any repeated booking or canceling of the same itinerary in the same class or different classes of service in one or more PNRs or GDS.

circle pacific

Travel from IATA Area 1 (North and/or South America) to IATA Area 3 (Asia, Australia, South Pacific) by way of the North Pacific Ocean in one direction, via the South Pacific Ocean in the opposite direction, and at least one flight within IATA Area 3 that crosses the Equator.

circle trip (CT)

A journey from origin to destination with a return to origin in a continuous, circuitous route using two or more fare components

The orgin (from) and arrival (to) points of a trip, usually by air or train.

city terminal

Airline office, usually city center, where passengers may check-in, receive seating details and board special bus/ taxi/ helicopter/ rail/ shuttle services to the airport.

class of service

The interior of an aircraft is divided into sections, each with a different level of service and amenities; common classes of service are first, business, and economy.

Cruise Lines International Association. An association dedicated to the promotion and growth of the cruise industry.

Section of a hotel offering higher security and special facilities either for a premium payment or as an incentive/ privilege for frequent users.

club ticket

Fully flexible, redeemable business class ticket valid one year from date of issue. Phrase used primarily in the U.K.

Another term for bus.

Close of Business. A term meaning the end of the business day.

A marketing agreement between two airlines (very common amongst airlines that have an alliance) where a seat is purchased on one airline (the selling carrier), but the flight is actually operated by a different airline (the operating carrier).

combination

Two or more fares shown separately in a fare calculation.

Computerized Reservation System

System used to book and process travel reservations, also known as a Global Distribution System (GDS).

A hotel employee who attends to guests’ needs for special information, theater and restaurant reservations, and any other special requests.

connecting flight

A flight which the passenger must change aircraft.

A stop in a given city for less than 4 hours (domestic US); less than 12 hours (domestic US as part of an international journey); less than 24 hours (international); continuing on the next applicable flight to an onward destination; designated by X/ in a linear fare construction line.

conjunction ticket

Two or more tickets concurrently issued to a passenger and which together constitute a single contract of carriage.

connecting rooms

Two rooms that are side-by-side that have a common connecting interior door.

consolidation fare

A group inclusive tour fare available to travel agents and other operators to construct packages to destinations which are inclusive of accomodation. Consolidation fares, although group fares, are for sale to individual passengers.

consolidator

A person or company which forms groups to travel on charter or at group fares on scheduled flights to increase sales, earn override commissions or reduce the chance of tour cancellations.

A group of independent companies that join together to gain greater profits.

construction point

A city through which fares have been combined for the purpose of pricing an itinerary; a destination city or a turnaround point; a fare break shown on the ticket.

A contact center term for an individual who is calling or visiting your company by phone or through the website, and who is requesting an interaction with an agent.

contact center

An umbrella term that generally refers to reservations centers, help desks, information lines or customer service centers, regardless of how they are organized or what types of transactions they handle.

continental breakfast

A light breakfast of such things as coffee, pastry and sometimes juice.

contract fare / contract discount

A discounted fare agreed upon by the client and a carrier; contract fares require a client give the carrier a certain percentage of its business in all markets.

corporate fare

A discounted airfare for business travelers.

corporate rate

A special rate negotiated between a supplier (hotel or car for example) and a company.

corporate hotel rate

Learn how to get corporate hotel rates .

Corporate Travel Department (CTD)

A CTD (Corporate Travel Department) establishes a direct purchasing relationship between the company and its travel suppliers. The accrediting body, ARC (Airline Reporting Corporation) authorizes the company to function as its own “travel agency” and control it’s financial settlement.

co-terminals

A group of cities/airports considered to be the same point; example: JFK/LGA/EWR.

country of commencement (COC)

The country in which a journey begins; the base fare is converted from NUCs into the currency of the Country of Commencement by using the IATA ROE.

country of payment (COP)

The country in which a ticket is being purchased; the base fare is converted from the currency of the Country of Commencement into the currency of the country of payment using the Bank Rate if the countries are not the same.

Cost Per Mile. A calculation of the average price paid per mile.

Cost Per Transaction. A calculation of the total cost a company incurs for generating a customer transaction.

Customer Relationship Management. A term used for a database that is used to house and maintain customer information.

CRS (see “Computerized Reservation System”)

Corporate Social Responsibility . A concept whereby companies consider the impact to society and the environment of their actions.

Central Security Record. A hotel industry term for the name of the Viewership Management Table used to maintain a list of offices authorized to access a client’s negotiated hotel rates.

Central Standard Time. A time zone in the US, also known as Central Time or CT.

Corporate Travel Department. A company’s in-house travel agency that purchases air transportation and related travel services on behalf of its own employees.

Computer Telephony Integration. A contact center term for the software, hardware, and programming necessary to integrate computers and telephones so they can work together seamlessly and intelligently.

A checkpoint at which imported goods are verified for legality and value.

Data Release Authorization (DRA)

Under a DRA, Client instructs, as of the date specified, BCD Travel to receive, process, and/or transfer certain personal travel data from Client’s travelers, including, but not limited to, transactional ticket-level, segment-level, and traveler-level information, which may include, without limitation, traveler name and address, origination and destination, corporate and/or personal credit card number, passport number, drivers license, travel preferences, and other special needs or any other sensitive data as may be provided by or behalf of the travelers (“Travel Data”).

Decision Source (DS)

A BCD Travel product that allows our customers to interact with their reservation data.

delegate rate

An inclusive rate for meetings on a daily basis. Twenty-four hour delegate rate also includes accommodation. Phrase primarily used in the U.K.

denied boarding compensation (DBC)

Commonly called “bumping,” – When more passengers arrive to take a flight than can actually fit on the plane; although legal, the carrier is only responsible for providing compensation to a traveler if he/she has a confirmed reservation and is checked in and has arrived at the departure gate within a pre-determined time period; compensation may be in cash or in a voucher for future travel; passengers who voluntarily relinquish their seats are compensated with a cash payment or voucher towards a future trip and are then accommodated on the next available flight; if an airline delivers a bumped passenger to his/her destination within an hour of the originally-scheduled time, no compensation is required.

deregulation

Originally applied to American air travel: in 1978, federal law phased out the civil Aeronautics Board and stopped government intervention or regulation of airline routes and fares.

destination

The final stopping place as shown on the ticket; the furthest point on a fare component used to price an itinerary.

Destination Management Company

Company, possibly an incoming tour operator, who organizes local ground services at destination.

differential

The difference between the fares for two different classes of service between two cities; this fare construction principle is only used internationally.

direct fare

The fare for one-way or half round-trip travel visa the shortest route operated between two cities.

direct flight

A flight from origin to destination that makes one or more intermediate stops, but passengers do not change planes.

directional fare

Fare valid only in a specified direction of travel.

discount fare

Transportation fare lower than the full published tariff for an airline’s route. A discount fare usually entails certain stipulations regarding purchase or travel (space availbility).

DMC (see “Destination Management Company”)

Domestic travel.

Travel wholly within any one country; typically used to designate intra-US travel.

A hotel room with two double beds and/or accommodating 2-4 people.

double booking

The practice of making reservations for two or more flights, cars or hotels as a type of backup; considered to be unethical.

double occupancy

The way in which almost all cruise fares and tour packages are quoted, that is, based on two people traveling together. Most hotel rooms are quoted based on two adults to a room, as well.

double open jaw (DOJ)

Travel in which the outbound departure point and arrival and the inbound point of departure and arrival are not the same.

To move a passenger to a lower class of service or accommodation.

drop-off charge

A fee charged for dropping a rental car at a different location from where it was picked up.

Being exempt from any import tax.

economy class

The rear area of the aircraft in which passengers having paid one of the lower fare types are seated.

electronic miscellaneous document – Associated (EMD-A)

Document that allows for the fulfillment of all flight related services and fees (such as bags, seats, meals, etc.). An EMD or EMD-A is linked to a specific eticket coupon in the airline’s database.

electronic miscellaneous document – Standalone (EMD-S)

Non-flight related services (such as lounge access or change fee collection) a stand alone EMD, a EMD-S is issued. To issue an EMD-S a manually created service segment must be in the PNR. Specific services that can be charged on an EMD-S is dependent on the airline’s own requirements.

electronic ticket (eticket)

An airline transportation ticket that is entirely in a GDS; no physical ticket is required for travel.

EMD (see “electronic miscellaneous document”)

Endorsement.

Permission from the plating carrier, the ticketed carrier or the carrier losing air space for the traveler to use the flight coupon(s) for travel on another airline at no additional cost; usually only required for international tickets.

end-on-end combination

A special type of combination in which two round trip fares are combined to produce a complete itinerary.

In this example, the passenger buys a round trip ticket from AAA to BBB (Rule 1), and a separate round trip fare from BBB to CCC (Rule 2). The net effect is to travel from AAA to CCC, but breaking the fare at BBB, which may in some cases be less expensive than the round trip (through) fare from AAA to CCC.

equivalent fare paid

An amount converted into the currency of the country of payment when the published fare is in a currency other than that of the country of payment.

ERA (see “European Regions Airline Association”)

Eastern Standard Time. A time zone in the US, also known as Eastern Time or ET.

Electronic System for Travel Authorization. ESTA is a free, automated system that determines the eligibility of visitors to travel to the U.S. under the Visa Waiver Program. The ESTA application collects the same information collected on Form I-94W. ESTA applications may be submitted at anytime prior to travel, though it is recommended travelers apply when they begin preparing travel plans.

Estimated Time of Arrival. A measure of when an object is expected to arrive at a certain place.

Estimated Time of Departure or Delivery. The expected start time of a particular journey or the expected delivery of a good or service.

e-ticket (see “electronic ticket”)

Electronic Ticket Record.

European Regions Airline Association

Association which aims to identify, protect and promote the interests of regional air transport in Europe. Over 170 memebers including airlines, aircraft manufacturers and airports. www.eraa.org

excess baggage

Baggage in excess of the allowable number, size or weight.

The process of reissuing a ticket due to a change of flight, fare basis, dates or routing.

excursion fare

Round-trip fare with restrictions, such as minimun and maximum stays and the need to purchase well in advance.

executive card

Types of privilege cards available to frequent users of airlines, hotel chains, car rental companies, etc. Most carry benefits and have their own brand names, e.g. British Airways Executive Blue, Executive Silver, Executive Gold and Premier.

executive room

Higher grade than standard room and usually slightly larger, the executive room often has additional facilities for the business traveler such as trouser press, desk etc. and may be located on a separate Executive Club Floor.

Expatriot (or expat)

An expatriate (in abbreviated form, expat) is a person temporarily or permanently residing in a country and culture other than that of the person’s upbringing or legal residence.

explant/ outplant/ offsite

Branch office dedicated to serving a single client that is not located on the client’s premises, but rather operates as a separate part of a BTC.

familiarization tour

A complimentary or reduced-rate travel program for travel agents, airline or rail employees, which is designed to acquaint participants with specific destinations. Often known as “Fam-Trips”.

family plan

A hotel rate that allows children to stay free with adults in the same room.

A combination of letters and numbers used to identify a fare type which may also indicate the rules of the fare

fare component

A fare between two points.

fare ladder

A vertically-written fare construction that includes fare components, surcharges and additional amounts collected.

• fee – bundled air transaction fee An air transaction fee that includes the costs associated with servicing air, hotel and car transactions. Therefore, hotel and car only bookings (not to exceed XX% of air bookings) are not charged a transaction fee.
• fee – management fee Fee assessed in addition to direct costs. Covers primarily overhead and profit. Can be assessed as % of sales, per transaction or fixed amount.
• fee – management fee structure (formerly cost plus offering) Client fee arrangement whereby direct expenses are passed through to the client in addition to management fee. Management fee could be % of sales, fixed fee, or per transaction.
• fee – online booking tool fee (PNR fee) Charged per unique reserved PNR. Additional fees may be assessed for transactions booked on a website accessed via the online booking tool.
• fee – online transaction fee (e-fulfillment fee) Charged per online transaction – that excludes any ‘flow through costs’ charged by the online booking tool provider.
• fee – transaction fee structure Client fee arrangement whereby client is billed per transaction for all major program costs including direct expenses and contribution to overhead and profit, usually at POS.
• fee – unbundled (menu) transaction fee Separately charged per each type of transaction, e.g. hotel, car, rail and air. AM and MIS costs might also be charged separately.

final destination

The last point on an itinerary/fare component.

first class

The cabin on an aircraft where there are fewer seats, more elaborate service and amenities.

FIT (see “Fully Independent Traveler”)

Flag carrier.

The airline that internationally represents a given country; sometimes financed or owned by the government.

flight coupon

A section of an airline ticket; one flight coupon is required to take each flight.

flight/time specific

A fare rule that requires a to fly on a specific flight or at a specific time of day.

FOI (see “Form of Indemnity”)

Form of Payment. The method of payment for a transaction.

form of indemnity

A form that needs to be completed by the passenger in order to claim refund in respect of an air ticket that has been misplaced or stolen.

frequent flyer number

Find out what a frequent flyer number is and how to get one

frequent flyer program

An airline loyalty program that provides awards to travelers who use an airline or its partners.

frequent guest program

A hotel loyalty program that provides awards to guests who use a hotel chain.

frequent renter program

A car rental loyalty program that provides services (such as fast pickup) to those who use a car rental vendor.

front office (FO)

An industry term used for products associated with customer-facing activities. The GDS is a front office system.

fuel surcharge

A surcharge assessed for fuel use applicable for travel between specified points and/or for departure from a specified city.

Hotel rate with accommodation, breakfast, lunch and dinner included.

full economy

This is a fully flexible, fully refundable ticket which is valid for one year from date of issue in economy class.

full exchange

Change an already ticketed reservation, with no flown flight segments.

full to full exchange

Change to a ticketed reservation when no segments are flown and the change is to any segment other than the outbound flights. Or when a segment has been flown and there is a change to a remaining flight segment. In either of these instances, the FULL value of the original ticket must be exchanged for the ‘combined’ FULL value of the new ticket.

fully independent traveler

A traveler / tourist not part of a tour group.

One of the world’s CRSs (GDSs).

Area in an airport where passengers for a flight gather before boarding their flight or deplane on arrival.

gateway city

The last domestic city from which a passenger departs prior to arriving at an international destination; the first point of arrival in a given country (e.g., on the journey SFO-CHI-FRA-MUC, CHI and FRA are gateway cities).

GDS (see “ Global Distribution System “)

Gds operations (gdso).

An industry term for computer reservation systems that book and sell tickets for multiple airlines.

GEBTA (see “Guild of European Business Travel Agents)

In the credit card industry a system used by corporations whereby travel related charges made through designated travel agencies are centrally billed but no plastic card actually exists. Often referred to as “Lodge card” in Europe.

global distribution system

An industry term for computer reservation systems that book and sell tickets for multiple airlines.  Learn more

global indicator

Two-letter code used to identify the direction of travel applicable to a given fare.

governing carrier

The airline whose fares and rules are used on a given itinerary.

Greenwich Mean Time (GMT)

Solar based time in Greenwich, England, from which time in all other time zones in the world is based.

ground time

The time not flying.

A booking solution that allows the booking and managing of all ground transportation services, such as limousines, executive sedans, taxis, vans and parking services.

A fare that offers discounts to groups of varying minimum sizes in selected markets, with various conditions, and usually require round trip travel within a specified time limit.

guaranteed hotel reservations

This means that the hotel will hold the room all night. However if the room is not required, failure to cancel will result in a charge. Where reservations are made on an ad hoc basis, rather than through a regular account arrangement, a credit card number will be required to effect this guaranteed reservation.

Hotel rate for accommodation, breakfast and one other meal.

half round trip fare

Half of a fare designated for use on round-trip journeys.

Fee or tax some countries or cities levy on arriving or departing travelers.

Half of the globe; the North and South hemispheres are divided by the Equator; the Atlantic and Pacific Oceans divide the East and West hemispheres.

higher intermediate point (HIP)

A pair of cities within a one-way or half round-trip fare component that has a direct fare higher than the direct fare between the origin and destination of the fare component; this fare construction principle is only used internationally.

hotel sourcing

Hotel sourcing or procurement is the process of identifying, negotiating and contracting with hotels to secure accommodations for a specific group, event or organization.

An airport at which an airline centers many of its schedules, particularly connecting flights to smaller destinations.

(see “International Air Transport Association”)*

IATA Number (see “ARC Number”)

Iata rate of exchange (roe).

Rates of exchange designated by IATA to convert local currency to NUCs and to convert NUCs into the currency of commencement of travel.

ICAO (see “International Civil Aviation Organization”)

Interline e-ticket. An interline agreement between airlines that allow e-ticketing on each other’s flights. Interline agreement between airlines permitting travel service cooperation in areas such as: baggage transfer services, guaranteed connection times.

IGK (see “International Gatekeeper”)

Immigration.

Area at which a traveler’s documentation (e.g., Passport and Visa) are verified to ensure the traveler may enter the country.

implant (on-site)

Dedication operational team, based within an office of the client.

implementation

Phase of launching a new relationship, including e.g. opening a new location, training staff, installing technical equipment, and informing clients, travelers and travel arrangers.

inbound travelers

Travelers coming into a specified location are considered inbound. Travelers departing from the location are considered outbound.

A traveler who has not yet reached his/her second birthday.

Term used in the U.S. to describe an implant.

international departure taxes

Taxes levied on all travelers departing a country on an international journey that are, typically collected at the airport at the time of departure.

Between two airlines; TUS-HP-DEN-UA-LON is an interline journey.

interline baggage agreement

An agreement between two air carriers that a carrier will transfer baggage to the other carrier.

interline connection

When a passenger changes airlines as well as aircraft during a journey (same as off-line connection).

interline ticketing agreement

An agreement between two air carriers that permits air travel of one carrier to be on a ticket issued and/or ‘plated’ on another carrier.

intermediate point

A ticketed point of an international journey at which there is no fare break; an intermediate point may be a stopover or connection.

intermediate stop

An enroute stop at a city between the origin and destination (see also Direct Flight).

International Air Transport Association

The world trade association of international air carriers; appoints travel agencies to sell tickets; determines rules and regulations for international carriers. www.iata.org

International Civil Aviation Organization

Specialed agency of the United Nations with responsibility for civil aviation action in standardization, technical co-operation and the formulation of international aviation law. www.iaco.int

A chronological plan showing a traveler’s booked arrangement.

A special through fare (usually only internationally) that permits travel on two or more different airlines.

The origin to final destination of a fare construction.

BCD Travel provides support for KDS. KDS provides an online booking platform for the confirmation of air, car, hotel and rail itineraries.

On outbound journeys, landside includes all those areas of the terminal before you arrive at passport control. On inbound journeys, landside includes all those areas of the terminal after you’re through passport control.

last date of purchase

The date by which a ticket must be issued – fares are not guaranteed until tickets are issued.

last room availability (LRA)

A hotel industry term for ensuring a negotiated rate is always available when standard inventory is available or when the room type negotiated is available.

LDW (see “Loss Damage Waiver”)

One flight; one part of an entire journey.

Lowest Fare Routing. The least expensive airfare available to a destination.

local currency fare (LCF)

See Country Of Payment (COP).

locator reference

Unique identifying booking number used within a computer reservations system as part of a booking file.

In the credit card industry a system used by corporations whereby travel related charges made through designated travel agencies are centrally billed but no plastic card actually exists. Often referred to as “Ghost Card” in the U.S.

Loss Damage Waiver

Additional insurance pertaining to car rentals, covering theft and vandalism in addition to accident damage.

low cost carrier (LCC)

An airline that offers generally low fares in exchange for eliminating many traditional passenger services.

lowest combination principle

Construction of a fare using a particular combination of sector fares to provide the lowest fare when there is no published fare between two points.

Marine Travel

Specialized travel services, available 24/7, provides travel arrangements (including helicopters and charter aircraft) for marine personnel.

Market Number (MK)

A code all online booking tools (OBTs) add at the time each reservation is made, as a way to track PNRs for online adoption and fulfillment purposes. It should never be removed once added to the PNR.

Married Segments

Two or more connecting flight segments joined, or “married,” meaning that these segments are inseparable and the subsequent rebooking or cancellation of any one flight segment must, at the same time, be applied to the connecting flight segment.

maximum permitted mileage (MPM)

The number of miles that may be flown on a published direct fare between origin and destination; this fare construction principle is only used internationally.

maximum stay

The maximum amount of time a traveler may stay at a destination before return is required.

MCO (see “Miscellaneous Change Order”)

Meetings, Incentives and Corporate Events. An industry term for a department within a company that offers meeting planning services to customers. BCD Travel’s department is called BCD M&E

midoffice (MO)

An industry term for the management information (MIS) portion of a travel agency’s system.

mileage fare

A fare based on the total miles flown from the origin to destination; this fare construction principle is only used internationally.

mileage surcharge

A percentage of fare increase applied to a fare because the routing exceeds the maximum permitted mileage; the percentage is in 5% increments to a maximum of 25%; this fare construction principle is only used internationally.

minimum connection time

The amount of time required to change planes; varies by airport and often varies by carrier.

minimum stay

The minimum time a travel traveler must stay at a destination (or be gone ‘away from home’ internationally) before return travel can commence.

miscellaneous charge order (MCO)

An accountable document issued by a travel agency or airline as proof of payment for a specific fee (such as pet service fee) or as residual amount of an exchange (higher priced ticket exchanged for a lower priced ticket) to be used on a future purchase.

Mountain Standard Time. A time zone in the US, also known as Mountain Time or MT.

National Business Travel Association

U.S. business travel association which is a member of IBTA. www.nbta.org

NBTA (see “National Business Travel Association”)

New distribution capability. Read more

negotiated fare/rate

This is a term used by travel agents to descibe reduced airfares that have been negotiated by their air fare specialists on behalf of clients.

neutral units of construction (NUC)

An imaginary currency established by IATA that allows fares of different currencies to be added together; this fare construction principle is only used internationally.

Non Last Room Availability. A hotel industry term for restricting availability of a negotiated rate when occupancy levels are high. Negotiated room rate is not guaranteed to be available.

Net Operating Income. A financial term for the amount by which operating revenue exceeds operating expenses in a specific accounting period.

non-endorsable

This expression often appears in the endorsements box of an airline ticket and it means that the flight coupon on which the worlds appear may be used only on the services of the airline indicated.

non-refundable(NR)

A ticket issued on a fare that does not allow for a refund; most non-refundable tickets can be changed for a fee and any difference in fare.

normal fares

The full fare established for first, business, economy or an intermediate class and any other fares published designated as normal fares.

normal open jaw (NOJ)

Travel from a country and return to the same country with a surface sector at either the origin or turnaround point (single open jaw – SOJ) or at both the origin and the turnaround point (double open jaw – DOJ).

An airline passenger or hotel guest who fails to use and/or cancel a reservation.

National Transportation Safety Board. An independent US government agency that investigates accidents including aviation, highway, marine, pipelines and railroads.

OBT and OBLT (see Online Booking Tool”)

Off-airport location.

Usually a car rental office serving an airport but physically located off the airport site (and often picking up renters at the airport in buses or taxis). When the office is located on-site, the term used is on airport location.

A destination that a carrier does not serve; see also Interline.

off-line connections

When a traveler changes airlines as well as aircraft during a journey (may also be referred to as interline connection). Changes of aircraft with the same airline are known as on-line connections.

offline transaction (traditional transaction)

A transaction that initated by an agent following a call/email request by a client.

Time of year or day of the week when travel is less common.

off-line point

Airline term to describe points (areas or cities) they do not serve.

off-loading

This occurs when an airline has over-booked: that is, it has sold more seats on a particular flight than the aircraft has to offer. The passengers to be off-loaded are usually those who have paid the lowest fares. Off-loaded passengers will normally qualify for denied boarding compensation. Passengers may also be off-loaded at the captain’s discretion if they are unfit to travel due to drink, drugs, illness or for bad behavior.

BCD Travel is a re-seller of onesto. On-esto provides an online booking platform for the confirmation of air, car, hotel and rail itineraries.

Online Booking Tool

A web-based platform allowing travelers to make self-service reservations (e.g. Cliqbook, GetThere).

operating carrier

In a codeshare, the airline providing the plane, crew and ground handling services.

online or online point

On the same carrier; TUS-UA-DEN-UA-LON is an online journey.

online adoption

An account’s use of their predetermined online booking tool.

online high touch transaction

A transaction that originates via an online booking tool, but then requires more than one agent intervention (one touch).

online low touch transaction

A transacion that originates via an online booking tool, and then requires agent intervention or manual review/processing that is initated by the customer.

online transaction fee

(E-fulfillment fee) A fulfillment fee canged per online trasaction – that excludes any ‘flow through costs’ charged by the online booking tool provider.

A BCD Travel office located at/on/in a client’s location.

Term used to describe the principle of showing a client the complete cash-flow cycle, including commissions and overrides.

open date sector

Part of a journey for which no firm reservation has been made (usually owing to changeable plans on the part of the traveler) but for which the fare has been paid.

open jaw ticket

Where passengers fly out to one destination and return from another. Open jaw arrangements save backtracking and make a trip more cost effective.

Much-used term for unrestricted air services between several countries.

open ticket

A ticket valid for transportation between two points but has no specific flight reservation.

originating carrier

The first airline of a passenger’s journey and/or portion of a trip.

Other Service Information. A GDS entry that provides information to a carrier that does not require action for traveler action such as contract discount code, record locators of additional family members traveling together (TCP), age information for children/infants, etc.

Travel from the point of origin to the farthest destination.

outplant (off-site)

Dedication operational team, based within a BTC office.

overbooking

Also known as bumping. Airlines and hotels can predict, with some accuracy, how many travelers/guests will show up for previously made reservations; when more people show up than what is expected, travelers/guests are re-accommodated; see also Denied Boarding Compensation.

Abbreviations for ‘passport and visa’ used in the U.K. Some affliates have a specialist team which advises on and acquires passports/visa on behalf of their clients.

Pacific Asia Travel Association

Association which aims to promote travel to Asia Pacific. www.pata.org

PAR (see “Passenger Account Record”)

Passenger account record.

In Galileo, the profile showing passenger information.

passenger facility charges

An airport-designated surcharge to raise funds for airport expansion, renovation, operating costs, etc.

passenger name record

Record held within a CRS/GDS which gives the personal details associated with a particular booking.

An official document issued by a government to its citizens that establishes an individual’s identity and nationality and enables travel abroad.

PATA (see “Pacific Asia Travel Association”)

Abbreviation for passengers.

Payment Card Industry. Security standards set to help protect account data information.

Time of year or day of the week when travel is most common.

A fee charged by a carrier or vendor for changing and/or canceling a reservation or ticket.

Per diem is a daily allowance given to an employee to cover business travel expenses such as lodging, meals and incidentals while traveling for the company. Learn more about per diem .

Penalty excursion fare. Public excursion fare are within minimum stay requirements, but which has no advanced purchase requirements.

PIR (see “Property Irregularity Report”)

Plate / plated.

See Validating Carrier.

PMS (see “Property Management System”)

Pnr (see “passenger name record”).

Purchase Order. A commercial document issued by a buyer to a seller that indicates the quantities and agreed upon prices for products / services.

point-to-point fares

De-regulation has led to a growing number of these on routes throughout the world. They are low fares in first, business, or economy class between two points by direct flights. Stopovers are usually, but not always, prohibited.

Point of Service or Point of Sale. The time and place in which a transaction is made.

prepaid ticket advice (PTA)

A form used when a person is buying a ticket that will be issued at the airport of the same or a different city. Example: A ticket purchased in Chicago to be picked up by the traveler in and for a departure from Buenos Aires.

pre-trip auditing

A product offered by travel management companies that allows for the review of travel itineries before departure to identify savings or prevent unnecessary expenditure.

pricing unit (PU)

A journey, or part of a journey which can be priced and ticketed as a separate entity; a round-trip, circle trip, one-way, normal open jaw or special open jaw; this fare construction principle is only used internationally.

pricing unit concept (PUC)

An alternative method of fare construction for multiple-stopover journeys that uses pricing units; this fare construction principle is only used internationally.

primary carrier

Airline flying the governing sector (prime segment).

prime segment

The first “true” international journey; often called the “over-the-water” segment; see also Gateway.

A computerized file containing company and traveler information.

promotional fare

A fare designed to attract passengers who would not otherwise travel.

proof of citizenship

Documentation that establishes nationality.

property irregularity report

Form submitted by passengers to ground handling agents at airports in the event of loss or damaged baggage.

property management system

Computer-based system for controlling hotel inventory, check-in and -out and billing.

Pacific Standard Time. A time zone in the US, also known as Pacific Time or PT.

PTA (see “Pre-paid Ticket Advice”)

Public fares (air).

Fares that anyone can obtain and is available in a regular fare display.

Quality of Service Index. An index developed by the Civil Aeronautics Board to provide a comparative rating of service offered by individual airlines.

A computer’s electronic filing system. Also a contact center term for the holding point for a number of calls or interactions that are waiting to be answered by an agent. The calls or interactions are usually assigned to available agents in a first-arrived, first-answered basis, but may also be assigned based on a company’s routing strategies.

queue group

A contact center term for a group of virtual queues. Also referred to as a DN Group or Group of Queues.

The official posted rate for each hotel room.

rate desk (see “International Rate Desk”)

Rate of exchange (roe) (see “iata rate of exchange”), rearden commerce.

BCD Travel is a referrer for Rearden. Rearden provides an online booking platform for the confirmation of air, car, hotel and rail itineraries.

reason codes (RC)

An industry term for codes used to document and report on traveler decisions and behavior.

reconfirmation

Particularly on international flights, passengers are required to indicate their intention of using the next leg of their itinerary by contacting the appropriate carrier before departure; internationally, reconfirmation is requested 72 hours prior to departure.

record locator

A computerized number that identifies a Passenger Name Record – PNR or other reservation; when speaking to travelers, usually called a confirmation number.

red-eye flight

Usually an overnight flight that arrives early in the morning – great when you don’t want to lose precious sightseeing time at your destination.

If necessary for a passenger to change journey en route, the ticket must be reissued. The value of the original ticket will be offset against the new fare and any extra or refund, calculated. Settlement can be direct with airline or with referral to the issuing agent.

BCD Travel is a re-seller for ResX. ResX provides an online booking platform for the confirmation of air, car, hotel and rail itineraries.

return journey

A journey for which the fare is assessed as a single pricing unit using half round-trip fares.

revalidation

If the passenger’s travel date or flight needs to be changed, without affecting the route, there is not always a need to reissue the ticket. The relevant flight coupon is simply revalidated by means of a revalidation sticker.

Revenue Per Available Room. A hotel industry measure that calculates room revenue divided by rooms available (occupancy times average room rate will closely approximate RevPAR.)

Rate Loading Instructions. A hotel industry term for the instructions provided to hotel properties for loading client-specific or TMC-specific rate codes as displayed in the GDS.

room with facilities

Describes a hotel room which has a bathroom en-suite. In some smaller two-star or three-star hotels facilities may refer to toilet and washbasin only.

round-the-world (RTW) (see “Around-the-World”)

A trip that begins and ends in the same city with no un-flown portions; internationally, with the same dollar amount on both portions .

route deal / route incentive

An agreement between a corporate customer and an airline. The agreement allows for an incentive payment to be made to the cient by the airline as a reward for loyalty.

The carrier and/or cities and/or class of service and/or aircraft type via which transportation is provided between two points.

routing fare

A fare based on a specified routing.

run-of-the-house (ROH)

A flat rate for which a hotel offers any of its available rooms.

Schengen Visa

A special visa that permits holders to travel to any of the 25 Schengen member countries on a single visa (rather than obtaining a visa for each country. It is only issued to citizens of countries who are required to obtain a visa before entering Europe for leisure, tourism or business travel. Schengen Visa holders are not permitted to live permanently or work in Europe. The following countries are currently active Schengen Visa members: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovak Republic, Slovenia, Spain, Sweden, Switzerland.

A specific time of year for a fare; High Season is the most popular time of year to travel to a specific destination and fares are more expensive at that time; Low Season is the least popular time of year to travel to a specific destination and fares are less expensive at that time; Fares affected by seasonality are usually indicated as such by fare basis coding and/or seasonality details listed in the fare’s rules.

The distance between aircraft seats, measured in inches and commonly used to show a passenger’s legroom.

security surcharge

Surcharge assessed by a carrier to cover costs of airport and in-flight security.

secondary carrier

Airline(s) flying the sectors preceding and/or succeeding the prime segment.

A journey from one point to another.

A flight; see Leg.

self-service reservations

Situation where the traveler makes his/her own reservations. A reservation generated by the customer using an online booking tool.

selling carrier

In a codeshare, the airline offering the flight for sale, under their vendor code

service fee

A fee charged by a travel agency to a company/individual for travel services.

Service Level Agreement

An agreement stating measurable performance commitments made to our customers.

Regular or schedulable bus/van transportation such as from an airport to a downtown location; regular air service on heavily-traveled routes (e.g., BOS-LGA).

A journey from and/or to an enroute point of a fare component.

Accommodations designed for one person.

SLA (see “Service Level Agreement”)

Designated take-off and landing times allocated to airlines at certain airports.

soft opening

Period when new hotel is open for business although not entirely finished – some services of facilities may not yet operate.

Standard Operating Procedure. A set of instructions that define the official standard for a specific process or situation.

Scope of Services. A document that defines the number, type, and intensity or complixity of services to be provided.

space available

Confirmation of a reservation subject to availability at the last moment.

special needs

Atypical traveler needs such as a special meal or wheelchair service.

split ticket(ing)

Issuance of two or more tickets usually for the purpose of obtaining a lower fare; usually applied to international itineraries to take advantage of fare and/or currency conversion differences.

Spouse fare

This type of are applies to selected destinations on a round-trip only basis and offers a discount of 50% to the spouse of a full first class or business class passenger. Economy passengers also qualify where there is no business fare.

SSR (see “Self Service Reservation”)

Special Service Request. A GDS request for a carrier to provide additional action for a traveler such as special meal, ticket number transmission, wheelchair, etc.

standard room

The normal hotel room type, generally with television, and en-suite bathroom.

A passenger on waitlist or one prepared to travel if space becomes available at the last moment.

Interruption of travel for more than domestic US – 4 hours; domestic US as part of an international journey – 12 hours; international – 24 hours .

stopover charge

An additional fee assessed for making a stopover.

STP (see “Satellite Ticket Printer”)

Any extra literature included with the delivery of travel documents.

sub-journey

A self-contained pricing unit that is combined end-on-end with another self-contained pricing unit on the same ticket; this fare construction principle is only used internationally.

surcharge (Q)

An airline-imposed fee included in fare calculations; see also Excess Mileage Surcharge, Fuel Surcharge, and Security Surcharge.

surface sector

Travel from one point or another not by air (ARNK – which stands for Arrival Not Known).

Travel 24. A BCD Travel department that services customers 24 hours a day when their normal business office is closed.

Ticket Fulfillment Location. An industry term for a virtual ticket printer that is shared by various BCD Travel ARC ticketing locations on the same GDS.

through fare

A fare applicable for transportation via an enroute city(ies) between the origin and destination of the fare that allows for intermediate points of travel.

A contract of carriage for an airline to transport a passenger from one point to another.

ticket on departure

Transportation ticket collected at the point of departure such as an airline ticket counter at an airport.

ticketed point

A city for which a flight coupon has been issued.

time and mileage rate

Car rental rate based on fixed charge for the rental period plus a charge for each kilometer or mile driven during the period of the rental.

TOD (see “Ticket on Departure”)

Tourist card.

A registration form required by certain countries indicating a traveler’s intended stay; used in lieu of a Visa and common in Latin America.

transaction

A Ticket issued; defined as all airline and rail tickets (electronic and paper) issued by BCD Travel or reserved by BCD Travel through a third party, regardless of whether the ticket is subsequently used, refunded, or voided in whole or in part. Cancellation of a reservation before a ticket is issued is not considered a transaction. Optional: Hotel and car booking made, regardless of whether or not the traveler uses the hotel or car reservation.

transaction – domestic air

Domestic – travel between two destinations that are within the same country. e.g. Frankfurt to Berlin

transaction – regional air

Regional – Travel within the same continent. e.g. Madrid to London

transaction – international air

International – Travel between two continents. e.g. New York to London

transaction – offline – traditional

A transaction that is initiated by an agent following a call/email request by a client

transaction – online high touch

Transaction – online low touch.

A transaction that originates via an online booking tool and then requires agent intervention or manual review/processing that is initiated by the customer.

transaction – online no touch

“Touchless E-fulfillment transaction” An electronic transaction entirely processed through an online booking tool and BCD central fulfillment service, without any agent intervention and where invoicing is provided via email.

A point at which the passenger changes aircraft; if the change is to/from the same carrier, it is an online transfer; if the change is to/from different carriers, it is an interline transfer.

transit lounge

An area within an airport for the sole purpose of international flight connections; travelers do not clear immigration or customs to enter the transit lounge as it is considered to be an international point.

transit point

Any stop at an intermediate point which does not fall into the definition of a stopover whether or not a change of planes is involved.

Travel Management Company

A travel management company (TMC) is a company that provides corporate travel services to businesses.

A BCD Travel umbrella brand name for our technology suite, which includes a variety of products listed below. read more

• TripSource:Active Itinerary A single point of access for traveler and travel arrangers for active and historical travel detail, including real time flight status, itinerary details, destination information and invoicing, billing and expense information.
• TripSource:Flight Alert Keeps travelers informed & productive while on the road by providing flight status information, including delays and real-time gate changes, for BCD Travel bookings.
• TripSource:Fulfillment Drive touch-less transactions with as little human intervention as possible while driving traveler contact behavior to minimize touches.
• TripSource:Portal (TSP) A comprehensive global solution to address traveler needs, travel program and corporation objectives. Arming travelers with rich content, productivity tools and critical safeguards for business travel, TripSource:Portal empowers travel programs as a centralized communications vehicle to deliver relevant, timely information and critical alerts to targeted audiences. The Portal expands traveler services while aligning program needs to drive savings, support business objectives and avoid corporate travel program risks.
• TripSource:Profile Manager (TSPM) Drives optimal data management by integrating profile management and online booking, and promoting secure web-based self-service maintenance of traveler-level detail.
• TripSource:Quality Measurement (TSQM) Ensures a means to track and manage supplier & transaction quality in addition to resolution of client concerns.
• TripSource:Rail Search (TSRS) BCD own rail booking tool for Deutsche Bahn only.
• TripSource:Ticket Tracker BCD manages and recovers committed travel dollars. Based on markets and supplier rules, BCD communicates with travelers to prevent loss of committed funds and when to apply unused funds toward future travel.
• TripSource:Trip Authorizer In response to growing concern for compliance, this module enables clients to implement pre-trip authorization requirements as well as post-ticketing compliance reporting.

Transportation Security Administration

twin for sole use

A twin-bedded reserved for sole occupency and charged out at a rate that falls between the single and double room price.

Two Factor Authentication

Also known as 2FA. Method of accessing a secure environment where a person proves their identity with two of three methods

User-Defined Interface Data. UDID remarks are standard and contain predefined reporting information such as lost hotel night reason codes, merchant billing codes or additional traveler data fields.

unlimited mileage rate

Car rental rate that covers all costs, other than insurance and petrol, for the duration of the rental, regardless of the distance driven.

Move to a better class of airline service, larger rental car or more luxurious hotel room.

validating carrier

Airline designated as the “owning” ticketed carrier; the carrier on whose “plate” the ticket is issued. The validating carrier is the carrier to which payment is submitted and is usually the first carrier on the itinerary (domestic) or the carrier on the first international flight (international). If a ticket is issued on multiple carriers or is validated on a carrier not on the itinerary, the validating carrier is responsible for payment to the other airlines on the ticket.

The process of stamping an air ticket or other airline document, at the time of issue, with the issue date, name and location of the issuing office and its IATA code number. Tickets not bearing such a stamp re invalid and will not be accepted by airlines.

value-added tax (VAT)

A general tax that applies, in principle, to all commercial activities involving the production and distribution of goods and the provision of services.

VAT reclaim

Value-added tax, or VAT, is included in hotel, dining and car rental bills and more when travelers go to countries that assess the tax. It can be a significant expense: VAT rates can be as high as 25%. The good news is most T&E-related VAT is eligible for reclaim. The bad news: In the past, it’s been hard to collect. But automation has made VAT reclaim for European Union transactions much easier. BCD Travel has partnered with VAT-recovery firm Taxeo to automate the process.

virtual credit card (VCC)

A VCC isn’t a physical card, but it has many of the same features as plastic corporate cards.

virtual payment

A virtual payment is a terminal-based payment method where the payment is delivered through a virtual card (VCC) instead of by check or cash.

An endorsement or stamp placed into a passport by officials of a foreign government giving a traveler permission to visit; not all countries require visas.

VCC (Virtual Call Center)

A network of call centers where the client calls one phone number, regardless of where they are based, that will be routed through to an available agent. For multi-national accounts this service would be multi-lingual as appropriate.

Virtual Multiple Purpose Document. A document issued by a travel agency or airline, working with BSP, as proof of payment for transactions and services, either related to an eticket already issued (example: rebooking fees) or for services other than flights (for items like surface transportation, transfers, and excess luggage charges).

A traffic document which has been spoiled or canceled.

Documents issued to confirm arrangements or used to be exchanged for services.

A list of people seeking a travel service that is sold out; generally, as other travelers cancel, waitlisted individuals are confirmed in the order in which their waitlist request was received – sometimes prioritized by frequent traveler membership.

When a hotel is sold out and there are no rooms available for a person who has a confirmed reservation, the hotel provide alternate accommodations at a different hotel.

an agreement to pay to use an aircraft with a crew , fuel, and insurance

wide-body aircraft

Aircraft with wide passenger cabins and seating configurations that require more than one aisle. Current models include Boeing 747, 777 or Airbus A380, A350

system that checks hand luggage at an airport, without damaging, for example, light-sensitive film material or laptops.

Yield Management

is a variable pricing strategy, based on understanding, anticipating and influencing consumer behavior in order to maximize revenue or profits from a fixed, time-limited resource (such as airline seats or hotel room reservations).

Zulu Time Zone (Z) has no offset from Coordinated Universal Time (UTC). Zulu Time Zone is often used in aviation and the military as another name for UTC +0. Zulu time, also known as Greenwich Mean Time (GMT), is the time zone used by the Royal Observatory in Greenwich, England. It is the basis for all other time zones in the world.

2FA, or two-factor authentication, is an extra layer of security used to protect online accounts. In addition to a password, users are also required to enter a code that is sent to their mobile device. This makes it more difficult for hackers to gain access to an account, as they would need to have both the password and the code.

Travel smart. Achieve more.

Get solutions for business travel that help you save time, money and stress.

Words and phrases

Personal account.

• Access or purchase personal subscriptions
• Get our newsletter
• Save searches
• Set display preferences

Institutional access

Sign in with library card

Sign in with username / password

Recommend to your librarian

Institutional account management

Sign in as administrator on Oxford Academic

travel centre | travel center noun

• Hide all quotations

What does the noun travel centre mean?

There are two meanings listed in OED's entry for the noun travel centre . See ‘Meaning & use’ for definitions, usage, and quotation evidence.

This word is used in British English.

How common is the noun travel centre ?

How is the noun travel centre pronounced, british english, u.s. english, where does the noun travel centre come from.

Earliest known use

The earliest known use of the noun travel centre is in the 1880s.

OED's earliest evidence for travel centre is from 1883, in Cleveland (Ohio) Herald .

travel centre is formed within English, by compounding.

Etymons: travel n. , centre n. 1

Nearby entries

• travel, n. a1400–
• travel, v. c1300–
• travel agency, n. 1898–
• travel agent, n. 1885–
• travel allowance, n. 1835–
• travelator, n. 1955–
• travel brochure, n. 1908–
• travel bug, n. 1907–
• travel bureau, n. 1884–
• travel card, n. 1916–
• travel centre | travel center, n. 1883–
• travel document, n. 1892–
• travel expenses, n. 1839–
• travel folder, n. 1911–
• travel guide, n. 1881–
• travel industry, n. 1920–
• travel insurance, n. 1912–
• travellable | travelable, adj. 1521–
• travelled | traveled, adj. c1450–
• travelled blood | traveled blood, n. 1962–
• traveller | traveler, n. a1387–

Thank you for visiting Oxford English Dictionary

To continue reading, please sign in below or purchase a subscription. After purchasing, please sign in below to access the content.

Meaning & use

Pronunciation, entry history for travel centre | travel center, n..

travel centre, n. was first published in March 2020.

travel centre, n. was last modified in July 2023.

oed.com is a living text, updated every three months. Modifications may include:

• further revisions to definitions, pronunciation, etymology, headwords, variant spellings, quotations, and dates;
• new senses, phrases, and quotations.

Revisions and additions of this kind were last incorporated into travel centre, n. in July 2023.

Please submit your feedback for travel centre | travel center, n.

Please include your email address if you are happy to be contacted about your feedback. OUP will not use this email address for any other purpose.

Citation details

Factsheet for travel centre | travel center, n., browse entry.

WESTLAKE, Ohio--( BUSINESS WIRE )--TravelCenters of America Inc. (Nasdaq: TA) is celebrating 50 years of providing a home away from home for professional drivers and providing meals, fuel and merchandise for communities and highway travelers. TA continues to deliver on its transformation plans focused on upgrading the guest experience, growing the company and creating long-term shareholder value. Expanded restaurant options, remodeled sites, new travel center openings, technology upgrades, a growing franchise base and a plan to bring alternative energy resources to the marketplace are key initiatives that have resulted in customers doing more business with TA.

“ As we enter our 50 th anniversary year, our commitment to transform TA for our guests and shareholders is stronger than ever,” said Jon Pertchik, Chief Executive Officer of TA. “ We are in the early stages of the transformation and have exciting plans for 2022; we are working hard to ensure we are here to serve all highway travelers for the next 50 years.”

Guest Experience

Improving the guest experience is a priority and plans include a robust capital investment strategy focused on travel center upgrades, reimagined food concepts and technology improvements. TA plans to upgrade over 100 sites by the end of 2022, with enhancements that include renovated restrooms, upgraded showers, more comfortable driver lounges, repaved parking lots, improved signage, new store flow and new lighting fixtures, paint and flooring.

TA will focus on food variety and restaurant options in 2022, with plans to open several new full-service and quick-service restaurants, and over 20 “The Kitchen” concepts, providing freshly prepared food, packaged meals and snacks. TA is focused on providing a variety of healthy options that appeal to both professional drivers and motorists.

In addition, TA will implement digital enhancements, including mobile payment options, self-checkout and developments to its TruckSmart mobile app.

Network Growth

In 2021, TA opened five new locations, one new TA Truck Service Center and signed 26 franchise agreements. In 2022, TA expects to open 13 franchised travel centers and one company-owned location, hold a grand re-opening of a reconstructed site and grow its TA Truck Service presence.

Upgrading Technology

TA is also refreshing core systems and infrastructure to drive operational efficiencies and improve resiliency. In 2022, the company is focusing on several initiatives including refreshing site technology infrastructure and core business platforms with cloud-based solutions, and enhancing data security and analytics, including Artificial Intelligence for fuel management.

Alternative Energy and Sustainability

In 2022, TA expects to expand diesel exhaust fluid (DEF) availability to all diesel lanes across its network, install additional biodiesel blending infrastructure and offer more EV charging stations. TA also plans to launch an innovative test project with the California Energy Commission, which will include designing, developing and deploying a distributed energy resource to power energy storage and EV charging solutions. In addition, TA continues plans to offer hydrogen fueling in California in collaboration with Nikola Corporation for heavy duty trucks.

50 th Anniversary

In honor of its 50 th anniversary, TA will hold several 50 th anniversary-themed special events for its guests including unique offers such as 1970s pricing on certain products, music concerts at several sites in the Fall and guest contests through its mobile app and on social media.

About TravelCenters of America

TravelCenters of America Inc. (Nasdaq: TA) is the nation's largest publicly traded full-service travel center network. Founded in 1972 and headquartered in Westlake, Ohio, its more than 18,000 team members serve guests in over 275 locations in 44 states and Canada, principally under the TA®, Petro Stopping Centers® and TA Express® brands. Offerings include diesel and gasoline fuel, truck maintenance and repair, full-service and quick-service restaurants, travel stores, car and truck parking and other services dedicated to providing great experiences for its guests. TA is committed to sustainability, with its specialized business unit, eTA, focused on sustainable energy options for professional drivers and motorists, while leveraging alternative energy to support its own operations. TA operates over 600 full-service and quick-service restaurants and nine proprietary brands, including Iron Skillet® and Country Pride®. For more information, visit www.ta-petro.com .

Warning Concerning Forward-Looking Statements

This press release contains statements that constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and other securities laws. Whenever TA uses words such as "believe," "expect," "anticipate," "intend," "plan," "estimate," "will," "may" and negatives or derivatives of these or similar expressions, TA is making forward-looking statements. These forward-looking statements are based upon TA's present intent, beliefs or expectations, but forward-looking statements are not guaranteed to occur and may not occur. Actual results may differ materially from those contained in or implied by TA's forward-looking statements. Forward-looking statements involve known and unknown risks, uncertainties and other factors, some of which are beyond TA's control. Among others, the forward-looking statements which appear in this press release that may not occur include:

• Statements about TA's capital investment strategy, including investments in travel centers, restaurant and technology upgrades and the resulting benefits TA expects for customers, the business and performance. Capital investment plans may take longer to complete and cost more than expected. Further, the projects pursued may not turn out as planned and may result in TA not realizing the benefits it expects;
• Statements about the expected opening of new franchised locations and growth of TA’s truck service presence. The opening of new franchises may be delayed or may not occur, truck services may not expand and the new franchises and expanded truck service presence may not be successful or generate the revenue for TA that it expects; and
• Statements about expanding DEF availability, investing in alternative energy infrastructure, launching a test project with the California Energy Commission and offering hydrogen in collaboration with Nikola Corporation. TA may decide not to make these investments or continue these relationships and if TA does further pursue these initiatives or make these investments, TA may not realize the returns or other benefits it may expect and TA could realize losses.

The information contained in TA's periodic reports, including TA's Annual Report on Form 10-K for the year ended December 31, 2020, which has been filed with the U.S. Securities and Exchange Commission, or SEC, and TA's Quarterly Reports on Form 10-Q for the periods ended March 31, 2021, June 30, 2021 and September 30, 2021, which have been or will be filed with the SEC, under the caption "Risk Factors," or elsewhere in those reports, or incorporated therein, identifies other important factors that could cause differences from TA's forward-looking statements. TA's filings with the SEC are available on the SEC's website at www.sec.gov .

You should not place undue reliance upon forward-looking statements. Except as required by law, TA does not intend to update or change any forward-looking statement as a result of new information, future events or otherwise.

Media: Tina Arundel 440-250-4758 [email protected]

Investor: Kristin Brown 617-231-3259 [email protected]

ANSWERS to the Top 18 QUESTIONS About the Travel Center Industry

Industry knowledge can improve a business’s performance and help operators drive targeted results. But finding answers isn’t always easy. That is why NATSO has created a detailed industry guide answering the top 18 questions about the travel center industry. (Purchase or download the guide here.)

Darren Schulte, NATSO’s vice president, membership, digs into the more frequently asked questions about the truckstop and travel center industry, which range from how many truckstops and travel centers there are in the United States to what the average sales are at a full-service restaurant in a travel center.

Answers range from how many truckstops and travel centers there are in the United States to what the average sales are at a full-service restaurant in a travel center.

With the report in hand, operators can gain greater insight into the average sales at a garage or service center, how much a professional truck driver spends on fuel at a truckstop, the average staffing costs at a location, and specific sales and costs within a location.

The downloadable  ANSWERS to the Top 18 QUESTIONS About the Travel Center Industry  is available for free to members and non-members for $250.  To download or purchase the guide, click here .

Questions include: 

• How many truckstops and travel centers are there in the united states?
• How many travel centers sell retail and convenience- store products inside of the location?
• How much revenue does the truckstop and travel center industry generate?
• What are average sales at full-service restaurants in travel centers?
• Do you have information on quick-service restaurant sales and/or leases among travel centers?
• Do you have any data on alcohol sales within the truckstop and travel center industry?
• What are the average sales at a garage or service center?
• Can you share data on revenue from scales?
• If we implement changes to encourage conversion from the island to inside the facilities, is it reasonable to expect increases in all departments similar to the gains we will see in fuel sales?
• I am considering making changes to my location. What is the expected increase in diesel gallons after a remodel or re-branding/ franchising in partnership with a national chain?
• What are the average staffing costs at a location?
• What financial opportunities can operators capture with biodiesel?
• How many reserved truck parking spaces are typically offered at a location and what is the occupancy rate?
• How many interstate truck drivers are there in the united states?
• How many class 8 tractors are there in the u.s.?
• How many showers are processed each day at leading travel center brands?
• How much does a professional truck driver spend on fuel at a truckstop?
• How much does a professional truck driver spend inside a truckstop?

The  ANSWERS to the Top 18 QUESTIONS About the Travel Center Industry  was produced in partnership with  Travel Center Profit Drivers , a NATSO initiative that provides access to  specialized, experienced consultants and the tools they’ve created to help travel centers thrive . Truckstop and travel center operators looking for help building or growing their business should contact Darren Schulte, NATSO’s vice president, membership at [email protected] to discuss how the NATSO team can help.

We hold ourselves to the top standard of safety. To learn more about the measures we are taking visit our COVID-19 resource center .

Join the team that keeps North America moving. We're Hiring!

This job is no longer available.

• Career Sites by Recruiting.com

2018 Primetime Emmy & James Beard Award Winner

R&K Insider

Join our newsletter to get exclusives on where our correspondents travel, what they eat, where they stay. Free to sign up.

A History of Moscow in 13 Dishes

Featured city guides.

Win an Exclusive VIP Race Experience!

We're offering one lucky UltraONE member a chance to win a VIP Race Experience and meet Chris Buescher! Don't miss this chance to watch the RFK Racing team drive the #17 TA branded Ford Mustang in person at the stock car race in Madison, IL on June 2, 2024.

Start Your Engines Sweepstakes

Find Locations and Fuel Prices

Trucksmart App

Book Showers, Parking Spots, and Truck Repairs ahead of time in our App.

Return every traveler to the road better than they came. Lead how America's highway travelers refresh, refuel and repair.

Recent Updates

View All Updates

Avoid Downtime

with a FREE Mid-Trip Inspection

With International Roadcheck quickly approaching, TA Truck Service is offering a FREE mid-trip inspection from April 1-May 13!

Apr 01, 2024

Earning Top-Tier UltraONE Rewards Just Got Easier

A new and improved UltraONE loyalty program is here! With new gallon-per-gear guidelines and a streamlined gear structure, it’s now even easier for you to earn and redeem rewards on the road.

Feb 01, 2024

Enhance Life on the Road With Loyalty Rewards

Jan 05, 2024

Start Saving

with the TA Fleet Universal Card

Sign up today and enjoy a one-card solution for fuel, truck service, DEF, cash, ATM, scales, showers, and parking across 16,000 truck stops. Plus, get discounts on commercial fuel and truck service at TA, Petro, and TA Express locations while earning rewards through the UltraONE loyalty program.

Welcome to the United Travel-Ready Center

This is your one-stop shop to get ready for your trip. Your destination has a few requirements you'll need to meet within a specific timeframe before your flight, and we're here to help make sure you do.

Get Started

Review your requirements

Complete your requirements

Ensure travel readiness!

• Interactive travel map
• What to expect when you fly
• Download the app
• Expedite your travel

• More from M-W
• To save this word, you'll need to log in. Log In

Definition of travel

 (Entry 1 of 2)

intransitive verb

transitive verb

Definition of travel  (Entry 2 of 2)

• peregrinate
• peregrination

Examples of travel in a Sentence

These examples are programmatically compiled from various online sources to illustrate current usage of the word 'travel.' Any opinions expressed in the examples do not represent those of Merriam-Webster or its editors. Send us feedback about these examples.

Word History

Middle English travailen, travelen to torment, labor, strive, journey, from Anglo-French travailler

14th century, in the meaning defined at intransitive sense 1a

14th century, in the meaning defined at sense 1a

Phrases Containing travel

• pre - travel
• see / travel the world
• travel agency
• travel agent
• travel light
• travel sickness
• travel trailer

Articles Related to travel

Is it ‘traveling’ or...

Is it ‘traveling’ or ‘travelling’?

A tale of two variants

Noah Webster's Spelling Wins and Fails

Some of his biggest successes and defeats

8 Ways to Get Away From It All

Whether it's a jaunt or a junket, remember sunblock.

Dictionary Entries Near travel

Cite this entry.

“Travel.” Merriam-Webster.com Dictionary , Merriam-Webster, https://www.merriam-webster.com/dictionary/travel. Accessed 22 Apr. 2024.

Kids Definition

Kids definition of travel.

Kids Definition of travel  (Entry 2 of 2)

Middle English travailen "torment, labor, strive, journey," from early French travailler "torment, labor," from an unrecorded Latin verb tripaliare "to torture," from Latin tripalium "an instrument of torture," literally "three stakes," derived from tri- "three" and palus "stake, pale" — related to pale entry 3 , travail

More from Merriam-Webster on travel

Nglish: Translation of travel for Spanish Speakers

Britannica English: Translation of travel for Arabic Speakers

Britannica.com: Encyclopedia article about travel

Subscribe to America's largest dictionary and get thousands more definitions and advanced search—ad free!

Can you solve 4 words at once?

Word of the day.

See Definitions and Examples »

Get Word of the Day daily email!

Popular in Grammar & Usage

Commonly misspelled words, how to use em dashes (—), en dashes (–) , and hyphens (-), absent letters that are heard anyway, how to use accents and diacritical marks, on 'biweekly' and 'bimonthly', popular in wordplay, the words of the week - apr. 19, 10 words from taylor swift songs (merriam's version), a great big list of bread words, 9 superb owl words, 10 words for lesser-known games and sports, games & quizzes.

Planning a trip to Moscow? Our travel guide contains up-to-date, personal information on everything from what to see , to when to visit , where to stay , and what to eat !

• General Information
• What to see
• How to get to Moscow
• Where to stay
• Where to eat

Why visit Moscow?

Majestic churches, impressive historic fortresses, and palatial buildings: Moscow is a fascinating city whose emblematic architecture reflects the turbulent history that has defined Russia throughout the centuries.

The traces of the USSR can be found around every corner of the city , side by side with the iconic relics of Imperial Russia , like the mythical Red Square , the imposing Kremlin , and the beautiful  St Basil's Cathedral . 

Discover a fascinating world of Cold War bunkers, golden-domed basilicas, world-class art museums, and the legendary "palace of the people,"  as the Moscow Metro has been nicknamed. Whether you fancy watching a classical Russian ballet at the Bolshoi Theatre , perusing the fine arts at the Pushkin Museum , or marveling at the sheer size of the monuments to the Soviet state's achievements at the  All-Russia Exhibition Centre , this travel guide will help you on your way!

Where to start?

If you're going to travel to Moscow and you don't know much about the city yet, the first thing to do is to dive into its legendary history - understanding the past will help you understand the present. Next, check out our practical hints and tips on traveling to the city before discovering which of its most important museums , monuments , and attractions pique your interest.

Looking for a place to stay?

Booking your accommodation in advance is the best way to get great discounts. Our detailed guide on where to stay in Moscow  will help you decide which neighborhood you'd like to look for hotels or apartments in, and our hotel search engine will find you the best deals!

Why is our Moscow travel guide the best?

Introducing Moscow is a  city guide written by travelers for travelers  and contains personalized advice to help you make the most of your trip to the city.

All the information in this guide is valid as of December 2022. If you find any errors or have any comments, please feel free to contact us .

Our travel guides

• top attractions
• where to stay
• and much more

Contact Center Best Practices 

The Secrets to a Successful Travel Contact Center

The days of consumers heading to their local travel agency peaked more than two decades ago due in large part to the rapid adoption of online travel booking. During the industry’s top years in the mid-1990s, there were more than 30,000 retail travel agency locations across the United States. Today, that number has been cut in half. Although bookings through traditional brick-and-mortar travel agencies have diminished, interestingly there has recently been an increase in bookings at larger leisure agencies with regional or national travel contact centers.

Understanding Today’s Traveler

With ever-changing security issues, airline mergers, promotions, incentive programs, rules, and policies, travel is more complex than ever. There is no doubt that experienced, informed travel agents offer tremendous value to travelers who need assistance with booking trips. Although do-it-yourself booking websites are popular with consumers who are willing to take the time to search for deals, most consumers simply don’t have the patience for comparison shopping. According to a study by the I.B.M. Institute for Business Value, more than 20 percent of travelers surveyed stated that it took them more than five hours to search and book travel online.

Today’s traveler who dials a contact center for help is seeking convenience, expertise, and up-to-the-minute information. They are educated and aware because of the Internet and may even compare options online before escalating their query to the contact center level.

Offer Greater Personalization

Because there are countless online options for booking flights, hotels, cruises, and package tours, consumers expect that they will get a more personalized experience when they call a travel contact center. Providing agents with callers’ preliminary digital interactions that take place before calling can help provide a more personalized customer experience (CX). For example, an integrated CRM solution can capture details on what website pages a customer viewed so that the agent can tailor information and offerings based on this data.

Leverage Big Data

Big data is a popular buzz word these days and one that certainly applies to the travel industry. By leveraging big data technology, airlines, hotels, cruise companies, travel agencies, and others gain an opportunity to collect, identify, and analyze a wide range of disparate types of data to help customers with what they currently want and what they may want in the future.

Work towards Omnichannel

The average travel contact center now has five or more digital and voice channels. Customers are using multiple channels (sometimes at once) and want seamless engagement between them. Legacy contact center systems do not have the level of integration required to enable customers to have low effort journeys. Thus, the investment in an updated system has become a must for supporting how customers now want to engage with travel-related businesses. For example, British Airways uses consumer insights from their website and loyalty program to generate exclusive offers to targeted customers.

Offer Time Savings

Because customers are calling a travel contact center to save time that would otherwise be spent on online travel sites, it’s important to value customers’ time during voice interactions. This includes reducing on hold times, providing a call back option and optimizing the IVR system to minimize time and frustration.

Ongoing Training

The travel and tourism industry was valued at nearly 2.5 trillion dollars last year. Both consumers and businesses spend on accommodations, transportation, entertainment, and attractions. Those businesses that are able to offer a great customer experience provided by a highly efficient team of engaged agents will be positioned to capture market share from one of the world’s largest, yet always changing industries.

One of the most important ways to sustain service levels is to provide ongoing education and training for agents. This must include soft skills, product knowledge, and brand understanding. As well, sales training can provide the essentials necessary to successfully upsell and cross-sell to give agents the skills to build rapport, personalize the call, identify needs, handle customer resistance, and successfully close.

Provide Mobile Capabilities

Customers are increasingly using handheld, internet-enabled devices to make travel plans. Thus, it only makes sense to provide options for connecting via smartphones and tablets. This can include click-to-call buttons on websites, video IVR, and mobile apps.

Be Proactive

Customers rely heavily on the companies they choose for their travel needs for real-time updates. Whether this is a flight delay, a drop in a cruise price, or a travel warning, having a solution for delivering proactive messages is essential for being successful.

Integration between the Contact Center and Other Divisions

Siloed departments and divisions is particularly damaging in a fast moving industry like travel. Integration between the contact center, marketing, billing, and other relevant departments is necessary for agents to be able to do their jobs successfully.

What’s Next?

The travel industry, as well as travel contact centers, are rapidly evolving. Signs point to increasing multichannel journeys, more use of digital channels, and the need for even greater personalization. Those businesses that are able to adapt and stay one step ahead of their competitors when it comes to customer service will be the industry leaders positioned for future success.

Related Content

How to Reduce Calls in a Contact Center

9 min to read · By Mindful

2023 Contact Center Trends

11 min to read · By Sam Salerno

Average Handle Time: The Ultimate Guide for Contact Centers

By Sam Salerno

Everyone likes being first.

Little patience? Us too. That’s why there’s email! Sign up and be the first to hear about new webinars, the latest content drop, and everything we know on the evolving CX front.

You're subscribed!

Destination guides

Download free Russia travel guides

St Petersburg

Golden Ring

Lake Baikal

• Murmansk (Kola Peninsula)

Moscow & St Petersburg

• Russia River Cruises

Expedition Cruises

• Trans-Siberian Tours

Northern Lights Tours

Siberia Tours

• Winter Tours
• Students Trips
• Luxury Tours
• Plan My Tour

Start planning my tour

Your Russia, your dates, your mates

• Destination Guides
• Russia Travel Tips
• Russian Visa
• Travel Insurance
• Why 56th Parallel
• Traveller Reviews

FIND ARTICLES BY CATEGORY

• EXPERIENCES
• TRAVEL TIPS
• CULTURE & ETHNOGRAPHY
• FESTIVALS & EVENTS
• WEIRD & WONDERFUL

15 reasons you must visit Moscow

Home / Russia Travel Experiences / 15 reasons you must visit Moscow

Home to almost over 12 million souls, Moscow is many things to many people, and everyone finds their own reasons to visit Moscow. There is an infinite number of reasons to visit Moscow and its attractions. To make it easier for travellers, we created a list of the crowd’s top fifteen reasons and attractions everyone should visit when in Moscow.

Table of Contents

1. Indulge in countless historical and modern artworks

Whether you are just dipping your toes into the art world or you know everything about arts, Moscow is a must-visit for every self-proclaimed or certified art connoisseur and historian. The city has numerous historical and contemporary museums and art galleries and they are essential in the list when you visit Moscow. Among the plethora of galleries and museums is The State Tretyakov Gallery  holding the world’s foremost collection of Russian fine art. Another is the Pushkin State Museum of Fine Arts which showcases artworks from the ancient times to this day such as the paintings of Rembrandt, Botticelli, Van Gogh, and Picasso. The Moscow Museum of Modern Art , on the other hand, displays artworks created in the 20th and 21st centuries.

Moscow is not only home to famous historical paintings, the city also showcases modern, educational, and multimedia arts. The Moscow Planetarium is one of the biggest planetariums in the world. It is an interactive museum that educates everyone with their scientific resources. The openness of Russia to new forms of arts can be seen in the Multimedia Art Museum, Winzavod (Wine Factory), Garage Museum of Contemporary Art, and the Lumiere Brothers Photography Center . These art galleries unite all forms of media, arts, and modern culture.

For the love of art, moreover, they have converted former industrial areas to unique art spaces. ARTPLAY Center of Design and Flacon Design Factory are two of the known art spaces for local organisations and artists to express their creativity, host their own workshops, lectures, design festivals, concerts, performances, and exhibits. 

TIP: Open Museum Day in Moscow offers free day-time admission in most city museums every third Sunday of the month. Forty museums and art galleries are participating including the Pushkin State Museum of Fine Arts, Moscow Museum of Modern Art, Memorial Museum of Cosmonautics , and State Museum of Ceramics and Kuskovo Estate of the 18th Century.

If you’re craving for more museum adventures, we have created a list of the best museum to visit in Moscow and St. Petersburg.

2. Step onto the mighty Red Square

Walk onto the uneven cobblestones alongside the throngs of bustling citizens and you’ll see centuries of Russian (and world) history reflected in the architecture of Red Square. It is the epicentre of Russia. The country’s major highways and Moscow’s main streets all originate from the Red Square. However, it is not only the heart of Russian streets but is also the heart of Russian history and culture where most of the biggest Russian events and changes unfolded such as high-profile executions and military parades. The city square also served as the main marketplace and site for national public ceremonies and festive processions. Being considered as a sacred place, it is absolutely a must-see when you visit Moscow.

Official commemorations and parades today are still mostly held in the square. The surrounding buildings of the Red Square also add great significance to why you should include the beautiful square on your bucket list when you visit Moscow. Some of these famous attractions are iconic:

• St. Basil’s Cathedral
• Lenin’s Mausoleum
• The Kremlin
• Kazan Cathedral
• The historical GUM Department Store
• State Historical Museum
• The Iberian Gate (also known as the Resurrection Gate and Chapel

3. Visit the Moscow Kremlin

The Kremlin , together with Red Square was recognised as a UNESCO World Heritage Site in 1990. UNESCO included this architectural ensemble not just because of its outstanding design but also because of its rich historical and political linkage. That is why you should not miss this when you visit Moscow. It is located on Borovitsky Hill just above the Moskva River, on the west side of the magnificent Red Square. It serves as the Russian President’s residence and treasure houses such as the Armory Chamber Museum and the Russian Diamond Fund . Two Royal Cathedrals, the Secret Garden, and Ivan the Great Bell Tower are some of the attractions you can visit inside the Kremlin. Also, along the Kremlin wall is where you can see the gravestones of most Soviet leaders -including Stalin’s.

TIP: The Kremlin is open every day except on Thursdays and tickets for each establishment inside the Kremlin are sold separately. They also limit the number of daily visitors. May to September of every year is considered as the peak season.

4. Awaken your senses in the Bolshoi theatre

The Bolshoi Ballet Company is one of the most enduring symbols of Russia’s esteemed cultural traditions, and Moscow’s Bolshoi (Big) Theatre is the association’s fittingly elegant headquarters. Moscow’s oldest theatre has been painstakingly restored and renovated in recent years. It is a must-see day or night with their world-famous opera and ballet performances when you visit Moscow. Taking in an evening performance of a classic Russian ballet like Tchaikovsky’s Nutcracker is one of the city’s most captivating cultural experiences.

Aside from the Bolshoi Theatre, there are around 170 theatres in the city; each of which features unique performances. It is the sole reason why Moscow is coined as the “City of Theatres”.  No matter what genre, as long as it is in Moscow it will be surreal.  No wonder the city attracts all theatregoers around the globe. To name a few, here are the must-visit theatres around the city: (1) Maly Theatre which showcases classic traditions of Russian Theatre, (2) Moscow Art Theatre combines classical and modern drama traditions, and (4) Theatre of Nations and (5) Gogol Centre further popularized modern arts such as post-drama and comedy production.

TIP: Most people have been planning to witness a performance (especially in Bolshoi Theatre) for years. Remember to check and purchase tickets ahead of time before getting excited to watch the spectacular performance. Also, wearing your best evening dress won’t hurt.

5. Enjoy the ambiance of Moscow parks

While Moscow’s attractions are usually known as a mixture of extravagant Tsarist architecture and stern Soviet buildings, much of Moscow is actually surprisingly green and the city’s parks have grown into its pride and joy over the years. Take a break from walking around historical establishments and rest in these well-groomed green areas. These parks provide some of Moscow’s best people-watching spots and offer various activities you can do with your group or with the locals from playing sports and board games on the pavement to simply enjoying the outdoor cafes.

Slow down from the hectic pace of the city life by having a stop-over in the most popular green spaces when you visit Moscow. Gorky Park has its own telegraph and clinic, Park of Arts Museum often hosts music festivals, art fairs and exhibits, and lastly, Sokolniki Park and Izmailovsky Park have bike rentals and small amusement parks that are perfect for family day-outs.

6. Experience the magnificent Moscow Metro

Apart from being an extremely handy way to get around the city,  Moscow’s metro system  is a striking feat of engineering. Opened in 1935, it is one of the largest and oldest underground railway systems in the world. Its grand stations are remarkably beautiful. With their grandiose architecture, intricate mosaics, and dramatic sculptures, it has turned many metro stations into picturesque tourist attractions. There are 12 lines and a total of 200 stations. Elektrozavodskaya, Arbatskaya, Kievskaya, Komsomolskaya, and Mayakovskaya are just a few of the magical stations that seems to be like an underground palace.

Visit Moscow grand stations during “dead hours” —11 am to 2 pm or after 10 pm in order get the most out of the spectacular metro stations. And for the sake of courtesy and respect, always give your seat to Babushkas or the beautiful Russian grannies on the train. Train tickets can be shared and you can buy them for 1, 2, 20, 40, and 60 trips. Unlimited Metro travel for 1, 3, and 7 full days are also available from 210 to 800 rubles. Alternatively, you can purchase a Troika Card which costs 50 rubles and allows you to travel on all public transportation in Moscow.

7. Be amazed by the beauty & grace of Moscow’s churches

In Moscow, the majority of religion belongs to the Russian Orthodox Church which has 320 of total parishes in Moscow alone. Thus, it is not surprising that Orthodox churches and its unique architecture are one of the must-sees when you visit Moscow. Onion domes had long been known as the classic design of Orthodox churches in Russia. Below, we will mention some of the iconic churches you shouldn’t miss seeing in the city.

The Cathedral of Vasily the Blessed or St. Basil Cathedral is perhaps the most popular and most unusual church in the country. It is located at the Southern end of the Red Square. Built in 1555, it is originally called the Intercession Cathedral  to commemorate Ivan the Terrible’s victory over the Tatars. The bonfire-flame-shaped-cathedral has nine towers full of colours, shapes, and patterns. It was designed like a maze as a whole while each way leads to nine chapels with creatively decorated interiors. The magnificent cathedral is open every day except for the first Wednesday of every month.

With its golden onion domes, the Cathedral of Christ the Saviour  is the largest cathedral of all Russian Orthodox Church and has the capacity of over a thousand devotees. However, there is another known cathedral with golden domes —the Cathedral of the Assumption. What makes this cathedral different is that its domes are not just gold, but  they  are also light-reflecting sitting inside the Kremlin. Lastly, we would like to feature a church with neo-gothic architecture –the Moscow Immaculate Conception Catholic Cathedral.  It  is the largest Catholic building in the country. To this day, masses and Catholic religious services are still being conducted in different languages in the cathedral.

8. Visit Moscow streets and the monumental architecture

The beautiful architecture of museums and churches, makes each city street a sight to behold. For sure you’ll have a jaw-dropping moment at least once when you visit Moscow. The streets around the Red Square are a good start for you to stroll and have them as background for your OOTD photos. 

Tverskaya Stree t is known as Moscow’s fashion street and main street. This street is also one of the most expensive streets in the world, basing from the commercial rental fees. Another fashion district, Kuznetsky Most (literally translates to Blacksmith’s bridge)is where popular shops such as “Kuznetsky Most 20” – a famous concept store and “House of Foreign Books” (which is the best foreign-language bookshop) are located. Ulitsa Varvaka claims to be the oldest street and has the most churches in the city; it also shows the more medieval side of Moscow. If you are looking for high-end souvenirs, take a look at the shops on Arbat Street . Just do not forget to negotiate with the vendors and ask for discounts! Also, you get a chance to taste local vodkas as they offer free samples on the street.

9. Enjoy Moscow street food and fine dining restaurants

Moscow can surprise even the most demanding gourmands with the variety of foods , flavours and dining scenes the city has to offer. Russian cuisine is famous for exotic soups and rustic, hearty dishes like pelmeni (meat dumplings), pancakes with different fillings, and last but not the least, caviar. Sweets are also a big thing in the Russian kitchen and they are incomparable with other confectioneries that can be bought outside the country. “RotFront” soya bars , Chak-Chak Sticks and Kozinaki are just a few of the most popular sweet snacks in Moscow.

Great food is everywhere, 24 hours a day in the city. Yar , one of the oldest restaurants in Russia has been serving local Russian cuisines for nearly a century now in Moscow. Another restaurant, Praga , which opened 150 years ago is known for its European and Russian dishes in addition to their pastry shop on the ground floor. Cafe Pushkin , a three-storey restaurant is open 24 hours a day. Each floor has its own menu and theme: the Pharmacy, Library, and the Fireplace Room. The Library floor is said to have the best view of the Tverskoy Boulevard during breakfast. However, if you want to time travel, find the secret door of Mari Vanna and experience what it is like to live in a Soviet home 50 years ago. Watch old Soviet channels and look through old bookcases and photos while having traditional Russian stews and pies. And oh, do not forget to book for tables!

But there’s so much more to Moscow’s modern gastronomic landscape. From sophisticated new takes on old-school cooking to cosmopolitan eateries offering refined cuisine from around the world, Moscow is also boasting with street foods. Chebureki or cheburechnaya, as what some cafes call them, are fried triangle-shaped thin dough stuffed with minced meat and spices. On the other hand, Blini is a better option for those who have a sweet tooth. They are crepes that can be filled with, cheese, jam, honey, ham, condensed milk, or red caviar. Today, Blini are famously made and sold in Teremok — a popular fast-food chain. Another fast-food chain has popularised a Russian local snack: Kroshka-Kartoshka . Although the name translates to “tiny potato”, they serve enormous baked potatoes with cheese, pickled mushrooms, butter, and other fillings. And lastly, pirozhki, which means pie seems to be the symbol of Russian street foods. Just look around the streets and try the four local snacks that we’ve mentioned and you’ll realise that every food is stuffed and/or filled with something. Now it is your turn to stuff your belly with Moscow street food!

10. Shop till you drop in Moscow boutiques

Muscovites are mad-shoppers and once you see the brands and collectives in each shopping centre, you might become one of them. From the most glamorous high-end fashion brands, art and design pieces, to antiques and traditional handicrafts, the opportunities for a hardcore spree are endless. Make sure to drop by the two most famous shopping centres, GUM and TSUM when you visit Moscow. They are must-visits even if you are only there to admire (or baulk at) their stupendous swankiness.

GUM is on the east side of Red Square. It is a former State Department Store. The building’s architecture will instantly give you an extravagant feeling. However, along with its luxurious interior, comes the most luxurious brands and prices. It is open for twelve hours each day from 10 am to 10 pm. On the other hand, TSUM , a six-story historical gothic building is the largest high-end department store in Eastern Europe. There is a luxury supermarket which is open for twenty-four hours on the ground floor.

More affordable options are in the city’s many bustling flea markets, or in beautiful old boutique stores. Tsvetnoy Central Market and Kuznetsky Most 20 are just two of the known markets in the city where both hot and hippy street brands can be found. Local creative contemporary designers and high-end creatives are also housed in both markets.

11. Earn bragging rights with the perfect Instagram snap

Up your Instagram and Facebook feed with these views and different angles of the city. Shamelessly share your food and shoes with the streets and floors you’re walking into with your virtual friends. Or take a snap of the random streets of Moscow depicting their rich cultures. Also, do not forget the big picture! Which literally means photos of the whole city.

Did you really visit Moscow if you don’t have any photo of the Red Square and Moscow Kremlin? Stand at the centre of Red Square and Kremlin, take the most iconic shot and show the world that you were actually in Moscow. We’ve listed three buildings that have the best top views of the city. The (1) Federation Tower which also has the highest restaurant in Moscow, (2) The Moscow State University has a panoramic view of the city inside The Museum of Geography on its top floor and (3) Cathedral of Christ ’s observation deck have the most breathtaking top views of the city.

The Ritz-Carlton Hotel, Garage Museum of Contemporary Art , GUM, ARTPlay , and Moscow Metro stations are just some of Moscow infrastructures perfect for your channel your inner artsy persona.  While walking around the Moscow CBD, do not forget to look up and take photos of the skyscrapers as far as your eyes and camera can reach. However, if you want to take a break from all the spectacular man-made architecture, take a stroll in Patriarch’s Pond , where you can feel like a real Muscovite and nature-lover.

12. Moscow never sleeps

>Let it be known: Russians love to party! And Moscow is undoubtedly the party capital of Russia. The capital city has an incredible array of nightlife options and a scene for everyone. Whether you’re keen to catch a live Russian rock band or slink into a smoky jazz club, Moscow is there for you. Go clubbing till the break of dawn or just lounge around with a beer and an endless array of fine local vodka. We have listed our top five bars and clubs to help you decide which one to go to. Go ahead and get your body moving along the music while drinking with Muscovites. In that way, you can actually experience Moscow.

Propaganda , or Probka as what regulars call it, is opened in 1997 and has about the same age as the Moscow club culture. Aside from local drinks and world-class DJs, the club is also boasting with cheap sandwiches and steaks. On Thursdays, they hold dance parties and gay parties on Sundays. Nauka i Iskusstvo (Science and Art) is for you if music is the sole reason for your night out. The club is said to host the best electronic and hip parties. Noor Bar, nonetheless, is known for their classic cocktails which can be best enjoyed on Fridays and Saturdays while listening to their DJ sets. Just make sure to go there early to secure a spot. Another two famous nightclubs are located in Artplay: Pluton and Rodnya . Pluton promotes all kinds of music and art-performances while Rodnya is a rooftop club where you can enjoy dancing while waiting for the sun to rise in Summer.  Squad 3/4  is one of the most bizarre nightclubs in Moscow. It is located at the basement of the former Central Baths building and often hosts bohemian raves.

13. Take a Moscow River Cruise

Cruising along the Moskva River is one of the best ways to see and visit Moscow. Ticket pricing of the cruise depends on the size of the boat; the bigger the boat, the more expensive and smoother its sailing will be. For 800 rubles, you can board the most famous tour boat in Moscow: the yellow Lay’s boat. It plays loud Russian pop music as you sail the river. Bigger boats cost 1,100 to 2,000 rubles per person. These cruises on bigger boats often offer cozy lunch and dinner on top of the cruise itself.

TIP : There are two main boarding piers: Hotel Ukraine and Park Kultury. If you want to save money, buy your tickets online and make sure to arrive earlier as it is hard to find the pier where your boat is at. However, if you do not mind spending more for tickets, you can purchase from street hawkers. They will personally guide you on where to find your boat and where to get off. Also, make sure to bring extra clothes even in the summer season.

14. White Christmas in Moscow

Visit Moscow and bring all your thick but light-weight clothes and experience Moscow’s white winter. The average weather in December is around -10 to 0 degrees Celsius with an average of 17-30 days of snowfall. Witness snowfall on the Red Square which transforms into a Christmas market and the biggest ice skating rink in December. Celebrate with Muscovites during the Russian Winter Festival and watch live performances, eat street foods, and play games from mid-December to mid-January in Manezh Square.

15. Explore the Medieval towns of Golden Ring

There is always more to see beyond the capital city of a country. And in Russia’s case, outside Moscow is the ancient region called the Golden Ring . The region’s name is derived from the golden onion-shaped domes of the churches around the towns and from the ring-like route in which 1967 art historian and journalist Yuri Bychkov travelled.

The Golden Ring is comprised of eight main cities:

• Yaroslavl is where the Transfiguration Monastery (now a museum) and Ioann Vasiliyevich — a Soviet-themed hotel and restaurant.
• Vladimir boasts its Golden Gate and the Cathedral of the Dormition of the Mother of God.
• Suzdal is a thirty-minute drive from Vladimir, it has five monasteries, thirty churches, and a market square (Torgovaya Ploshchad) where you can local berries and honey.
• Sergiev Posad is known to be the location of the Trinity Lavra of St Sergius — one of the largest monasteries in the world.
• Pereselavl-Zalessky is where you can enjoy windsurfing and ride hot air balloons.
• Rostov Velikiy or Rostov the Great is boasting its colourful churches and unchanged kremlin architecture.
• Ivanovo is known for its huge textile industry, it is also known as the city of brides since there more women than men in the area.
• Kostroma is where the town of Bui — a town of cultural heritage, and Trinity-Ipatiev Monastery can be explored.

Visit Moscow and experience and see in the Golden Ring afterwards. We have carefully crafted  tours  for every traveller like you.

Just as a cherry on top, here is an awesome video clip of this magnificent city, Moscow:

Related posts

The Russian smile: a mysterious facet of Russian culture

Russians are stereotyped have a reputation for being stern and unsmiling people, but actually, Russians do smile often, and their smiles mean different things in 10 different situations.

15 reasons to visit St. Petersburg - Russia's cultural capital

If the great cities of Europe competed for the title of ‘Most Beautiful’, St Petersburg would be right up there. The mix of history, culture and, contemporary life — those elements that make visit St Petersburg so compelling. In the midst of a new era of cultural expression, majestic historical buildings and classical artistic traditions are still preserved and valued by the locals. 

10 Russian Festivals Every Traveller Should Experience

Most tourists come to Russia for a fleeting taste of its rich traditions and age-old culture. But to truly immerse yourself in the spirit of Russian culture, consider visiting the country during one of the Russian festivals or holidays.

Related Tours

Moscow and st petersburg in style.

This carefully crafted 9-day itinerary tells the tale of two cities – Moscow, the source of Eastern political, economic and spiritual influence, and St Petersburg – Russia’s ...

Highlights of Moscow & St Petersburg

Immerse yourself in the art, history and culture of Russia and explore the contrasting styles of Moscow and St Petersburg in just one week. Experience the iconic landmarks of ...

Moscow, St Petersburg and Golden Ring Rendezvous

This tour of Moscow, St. Petersburg and the Golden Ring explores the places that shaped Russia’s history – past, present and future. Uncover Moscow’s ongoing revolutionary ...

Volga River Cruise and Two Capitals

This glorious journey combines the best sites of Moscow and St. Petersburg, with a deluxe cruise on the iconic Volga River. An ideal journey for individual travellers and small ...

Classic Moscow – Art, History and Culture

Breathe in the history of Moscow, explore its Imperial and soviet past, dynamic contemporary culture and lifestyle. On this 5-day tour of Moscow, you'll visit the must-see sights ...

Articles by Category

About 56 th parallel.

56th Parallel is a travel company specialising in providing packaged tours and travel services in Russia.

Our goal is to redefine travel to Russia, focusing on creating the most rewarding experiences, which help travellers unfolds the soul of this exciting destination.

RUSSIA TOURS FINDER

Russia tour finder.

< Return

Destination

Russian capitals and surrounds, siberia and russian far east, russian arctic, travel style, city breaks.

River Cruises

Trans Siberian Tours

Adventure and Discovery

Russia Winter Tours

Other travel styles

Luxury Holidays

Have a question or need specific information?

Send us a note below or call us

Country * Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegowina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Congo, the Democratic Republic of the Cook Islands Costa Rica Cote d'Ivoire Croatia (Hrvatska) Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France France Metropolitan French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Heard and Mc Donald Islands Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran (Islamic Republic of) Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea, Democratic People's Republic of Korea, Republic of Kuwait Kyrgyzstan Lao, People's Democratic Republic Latvia Lebanon Lesotho Liberia Libyan Arab Jamahiriya Liechtenstein Lithuania Luxembourg Macau Macedonia, The Former Yugoslav Republic of Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States of Moldova, Republic of Monaco Mongolia Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Seychelles Sierra Leone Singapore Slovakia (Slovak Republic) Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands Spain Sri Lanka St. Helena St. Pierre and Miquelon Sudan Suriname Svalbard and Jan Mayen Islands Swaziland Sweden Switzerland Syrian Arab Republic Taiwan, Province of China Tajikistan Tanzania, United Republic of Thailand Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands (British) Virgin Islands (U.S.) Wallis and Futuna Islands Western Sahara Yemen Yugoslavia Zambia Zimbabwe

If you have any urgent questions or enquiries, please give us a call +61 412 587 785

Call Center Travel Account Explained: Tasks & Processes

If you found this post through Google Search, chances are, you either have an interview coming up or you just got hired to work for a call center travel account. In that case, good luck or congratulations! While product training will definitely be provided, it’s still best to start your training with a decent idea of how the travel industry works. Especially if you’re a newbie.

Since most call center training could feel quite rushed and overloaded with information than any trainee has time to fully digest, it could be challenging to grasp the processes. So, in this article, you’ll learn the basics of the travel account, its structure, the parties involved, the job description, processes, and what to expect as a complete beginner. So as soon as you start training you’d have a pretty decent idea of the basics and can proceed learning your account’s knowledge base.

Table of Contents

What is a call center travel account.

A travel account is a call center campaign that caters to the travel industry. Depending on the company, the job descriptions vary, but it all boils down to this: ensure that the customers get the best experience out of their travels. To understand travel account, know that there are 3 main parties involved : the customers (travelers), the direct vendors, and the travel agencies.

The vendors are direct providers of travel-related services (hotels, airlines, tours, car rentals, travel insurance, etc.). Travelers book from these vendors. However, some prefer not to and instead book from a third party: travel agencies .

Examples of travel agencies

Travel agencies do not provide the services like direct vendors. Instead, they buy tickets from direct vendors and then resell them to travelers. In a way, they are resellers.

You may ask: Why book from a third party when you can book from direct vendors? After all, wouldn’t prices be cheaper from direct sellers? Well, not necessarily. Because travel agencies buy tickets from vendors in bulk at a special rate, it is entirely possible for travel agencies to offer cheaper prices than direct vendors themselves.

This is a win-win for both parties. While vendors sell their tickets at a lower rate to agencies, they get sure sales in bulk. The profit must be substantial enough to allow discounts.

Pros of booking from travel agencies

For travelers’ side, there are even more reasons to book from travel agencies. Travel agencies can:

• Connect travelers to trusted vendors.
• Find flexible fares that fall within the budget.
• Take the burden off of having too many choices.
• Offer more convenience and flexibility in the event of cancellations and changes.
• Curate itineraries according to the needs of each traveler.

Of course, some customers still prefer to book directly from vendors but there’s also a considerable percentage of travelers who heavily rely on travel agencies.

Travel agent job description

Travel agents’ roles can vary depending on which LOB (line of business) you’re assigned. Some do sales, customer service, or a little bit of both.

• Answer booking and billing inquiries.
• Keep records of client bookings.
• Book accommodation, transportation, and tours throughout the trip.
• Plan itineraries based on clients’ budgets, preferred travel dates, destinations, and transportation.
• Handle unforeseen issues that arise (delays, cancellations, refunds, complaints) by contacting vendors on behalf of clients.
• Ensure that clients are aware of travel policies and requirements like visas, passports customs, insurance, and vaccinations.

These are just the most common tasks. Depending on a company’s requirements, a travel agent’s job description could vary into a more specialized nature.

Travel account mock call

To give you an idea of the typical issues that travel account CSRs encounter on a daily basis, here’s a mock call between a client and three travel customer service representatives from three companies: an airline, a hotel, and a travel agency.

Scenario : The customer’s flight was rescheduled a day later due to bad weather. However, she needs to fly on that same day or miss an important dinner meeting. She also booked a non-refundable hotel ticket.

Customer calling a travel agency

Agent:  Thank you for calling Kwestyon Travel and Tours. This is Candace, how may I assist you today? Customer: Yes, Candace. Listen, I’m a little tense here. The airline, all of a sudden, rescheduled my flight to tomorrow, it’s supposed to be today at 9AM. And I sure booked that flight for a reason. I have an important dinner meeting this evening. So any flight after 3 PM is useless to me. I need the soonest available flight today. Today, not tomorrow. And that’s not all. I have a non-refundable hotel reservation. So you tell me, what do I do now? Because I’m in a tight spot here. Agent: I’m so sorry for the experience. I’ll do my best to help you with this as soon as possible. Why don’t we start with your flight booking then we’ll go over your hotel reservation afterward? Customer: Okay. Please. It’s an important dinner meeting. For work. I cannot miss it. I booked it so early! And now this? Agent: I understand the urgency of your concern. My top priority right now is to get you the earliest flight possible before 3 PM. I’ll check all the options we have for you. May I have your name and flight booking? Customer: My name is Tabitha Ratched. Flight booking number is KLM359.  Agent: Thank you.  Allow me a few minutes to go over the records here. One moe Customer: I need the next flight today, before 3 PM. Nothing later than that. Okay? Agent: I understand. Let me just pull up your records here. One moment… Okay, upon checking here, we can only reissue tickets for the next day’s flight on my end but I’ll go ahead and call US Pacific Airline.  I will explain the situation you’re in and check if there are available seats for the next flight today.  May I put you on hold for 3-5 minutes while I talk to them? Customer: Okay, I’ll wait. You have to fix this. Agent: I will try my best.   I’ll be right back. Please hold. Customer: Okay.

Travel agent calling an airline company

Airline: Thank you for calling US Pacific Airline. This is David. How can I help? Agent: Hi, this is Candace from Kwestyon Travel and Tours. I’m calling for our mutual customer, Tabitha Ratched. Her flight booking number is KLM359 (Kilo, Lima, Mike). Her flight is set for today at 9:00AM but I’m seeing your airline has moved it to tomorrow. I have her on the other line and she’s in a tight spot right now. She has an important work-related meeting later today and has a non-refundable hotel booking also affected by the change. Is it possible to move her flight to the next flight today Airline: Okay. Give me one moment. I’ll check it for you. Agent: Sure. Airline: Yes, our apologies. There were some delays due to maintenance so we moved all the passengers from her flight to tomorrow. Now, the good news is the maintenance was finished earlier than expected so there will only be a slight delay. Let me see if we have an available seat for her on the next flight. One moment. Agent: Oh, that would be perfect. Thank you! Airline: Sure thing. (Two minutes later.) Thanks for waiting.  There are a few more seats available for the next flight today at 1PM.  This is the earliest available. We can move her to this one. Agent: Sounds great! Let’s move her to that flight then.  Airline: Okay, I will. Agent: For documentation purposes may I have your last name and designation? Airline: David Smith, Passenger service agent. Agent: All right. Thank you so much for your help, David. That’s all I need. Airline 7: You’re welcome, Candace. Thank you for calling US Pacific Airline.

AGENT GETTING BACK TO THE CUSTOMER FOR AN UPDATE Agent: Thank you for waiting, Tabitha. Customer: Mm-hmm? Agent: I was able to speak with UPA and I am pleased to inform you that there are seats available for the next available flight today at 1:00PM. Customer 7: Oh, thank you! Thank you! That’s perfect! I really need to fly today, you know. I thought I could never make it! Agent: You’re welcome! Fortunately, the maintenance finished earlier than expected so there was only a slight delay after all. Customer: That’s really fantastic. Now, I guess I don’t have to worry about my hotel reservation, right? Agent: For your hotel, since you’re going to be arriving later than expected, I will contact the property so you won’t be tagged as no-show. May I have the itinerary number? Customer: Oh, good idea. It’s H08945. Agent: Thank you. I’m checking it now. Let me take a look at your reservation details. The room type, as you said, is non-refundable and is subject to penalty in case of cancellation and no-show. You’ll still be arriving today at the property but I will call to inform them so they won’t tag you as no-show. Just to make sure. Customer: Sure, please do. I don’t want to lose that room. Thank you. Agent: Okay. I’ll be needing to put this call on hold again while I call the property. Please allow me 3-5 minutes. Customer 10: Okay. Agent: Thank you!

Travel agent calling a hote l reception

Hotel:  Good morning! Estrella at Casino Del Sol! Agent:  Hi, good morning! My name is Candace from Kwestyon Travel and Tours. I’m calling for Tabitha Ratched, one of our mutual clients.  Her booking confirmation number is H08945. Hotel:  Okay. Did you say her name is Tabitha Ratched? Agent: Yes. Hotel: Alright. Okay. I have the reservation up, how may I help? Agent: Tabitha’s flight was delayed. Instead of 9AM, she’ll be arriving at your property a few hours later after her new flight schedule which is now set at 1:00PM.  I’m just calling to inform you so she will not be tagged as no-show. Hotel:  I see.  Hold on. I’m going to update our records. Agent:  Okay.  Hotel:  All right. I made a notation here, we will not be tagging her no-show. Agent: Great, thank you! For documentation purposes, may I have your name and position? Hotel:  Emma Blatchford, front desk manager here. Agent: Got it. Thanks for the help, Emma. Bye! Hotel:  You’re always welcome, thank you for calling Casino Del Sol!

AGENT GETTING BACK TO THE CUSTOMER FOR THE FINAL UPDATE Agent: Thanks for waiting, Tabitha. Customer : Sure. Agent:  Casino del Sol has been informed that you’ll be arriving late for your reservation due to an airline schedule change and that you’ll still be arriving on the same day. Customer:  So, I won’t have any problem checking in, right? Agent:  Definitely not. Nothing to worry about. You will not be tagged as no-show as they have already been informed. Customer:  That’s wonderful! Thank you so much, Candace. You’ve no idea how relieved I am right now! Agent:  It’s my pleasure to help. Would there be anything else that I can help you with today? Customer:  No, I’m all good for now. You’ve been very helpful. Agent:  I’m glad I was able to help you today. Thank you for choosing Kwestyon Travel and Tours. Have a great day. Bye. Customer:  Bye.

Travel account FAQs

Here are the common questions that call center newbies ask about a travel account. I will update this as I see more questions from my channel .

Is travel account hard?

Travel account could be hard but not harder than healthcare and telecommunication accounts. If we base difficulty on the percentage of irate customers, a travel account usually has less. Your hardest calls will largely involve delayed/canceled flights but they’re not entirely unresolvabe. There are a number of alternative solutions you can offer before you declare a case unresolvable. Of course, the level of difficulty would still depend on the LOB (line of business) you’re in. But by and large, travel accounts tend to be friendlier to newbies than, say, healthcare, banking, or Telco accounts. However, I heard that the queue could be quite unceasing so there’s barely any avail time.

What skills do I need to be a travel agent?

Aside from the minimum qualifications for call center agents , a budding travel agent should develop his/her attention to detail and problem-solving skills–attention to detail to wade through the complex logistics that are inherent to the account, and problem-solving skills to deal with unforeseen hiccups. And as with any customer service job, practice maintaining your poise even in the most dire of issues. After all, what good is a trembling voice in the face of an irate customer? Act like you know what you’re talking about even when half the time, you don’t. The answers will eventually follow after a brief hold and a quick consultation with either your Team Lead or your Knowledge Base.

Similar Posts

How to Pass a Mock Call Test: It’s Actually Simple!

This guide is especially written for call center newbies but if you’re a veteran who needs a quick refresher before taking a mock call, then this is for you, too.

Philippine Call Center Agent Salary: Detailed Breakdown

I know firsthand how intriguing it can be to wonder about salaries. As someone who had been a part of the call center industry in the Philippines for four years, I thought it would be great to talk about one of the most common questions on every call center newbie’s mind – how much do…

9 Survival Tips for Call Center Newbies

Call center work is tough. But if you’re a complete newbie and a non-native speaker, the toughness takes a whole new level. On top of irate customers, night shifts, and a demanding workload, you also have to deal with a potential language barrier, information overload, and culture shock. In this article, are my 9 survival…

Financial Account Mock Call Script | Lost/Stolen Card

After enjoying a movie at the cinema, Ms. Rogers was dismayed to discover that her purse had gone missing. The purse contained her mobile phone and her credit card. She promptly contacted her bank’s customer service to report the issue and request the immediate closure of her card. Here’s a financial account mock call. Step…

Meh vs Exceptional Customer Service | Telco Account

In this article, there are two Telco mock calls. One issue, one customer, two different agents – Claire and Candace. Both have different ways of handling the issue. This is the difference between an okay and an exceptional customer service. An okay customer service Claire: Hi, thank you for calling Kwestyon Tech Support. This is…

How to Show Empathy in Customer Service | Best Sample Statements

There is no one-size-fits-all guide to expressing empathy. And that’s because it depends on your customers’ situations. Some customers are simply more upset than others, some are stuck in horrible, dead-end situations, while others still have feasible solutions to their problems. The way you deal with all of these is similar but not exactly identical….