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Recommendations for travel agency for 2.5 week trip - Philippines Forum

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Recommendations for travel agency for 2.5 week trip

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5 replies to this topic

This forum is mainly for DIY travellers.

It’s very easy to plan it yourself.

Where does it say in the forum that it’s for DIY travelers? I am aware I can plan it myself. That was not my question.

I agree with Tommo this forum is mainly frequented by DiYers and I would be gobsmacked if you got a recommendation for a third party travel agency. I have not seen one mentioned in an epoch here and those were mentioned (mainly pre-pandemic) were because something had hone wrong.

DjYing is really easy once you have pinned down what you want to and where you want to go.

--------------------------------------------------------------------------------------

It doesnt say that but those enquiring on this forum usually ask questions about planning their own trip. Those who would have booked via a travel agency would normally not ask many questions as their agent would look after all the arrangements for them.

I just did a quick google search and came up with a few examples. This is not a recommendation but some suggestions for what you are looking for and for you to do more research.

https://www.intrepidtravel.com/au/philippines

https://kapwatravel.com/

I also have never seen a recommendation from members on this forum for a travel agency and I have been frequenting this forum for many years now.

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ROMOS TRAVEL AGENCY

Turkey tour operator.

Welcome to Romos Travel Agency, a prestigious travel agency and Turkey tour operator based in Turkey, proudly tracing its roots back to 2009. Our headquarters are situated in the lively city of Istanbul , and we have strategically positioned branch offices in Cappadocia , Ephesus , Pamukkale , and Antalya .

With years of expertise in the travel industry, Romos Travel is dedicated to providing an all-encompassing array of services, ensuring an unforgettable exploration of Turkey’s cultural and historical wonders.

At the core of our operations are our licensed and proficient tour guides, fluent in various languages such as English, Spanish, Italian, Greek, Dutch, German, Arabic, Russian, and French. This linguistic diversity ensures that our guests receive personalized and informative guidance throughout their journey.

Complementing our extensive network of guides, Romos Travel offers a range of assets to elevate your experience, including a well-appointed hotel in Marmaris, luxurious yachts and boats in Istanbul, and a fleet of private tour vehicles designed to meet all your travel needs in Turkey.

Embark on an adventure with Romos Travel, where every moment is meticulously crafted to immerse you in the beauty and richness of Turkey’s captivating landscapes and cultural treasures.

Romos Travel

Turkey tour operator.

As your dedicated Turkey tour operator, Romos Travel goes beyond the ordinary, offering a range of amenities to enhance your journey.

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Local Turkey Travel Agency

Discover the essence of Turkey with the expertise of a local travel agency that understands the intricacies and beauty of this captivating destination.

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DMC in Turkey

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Choose us as your reliable partner, and let us transform your clients’ travel aspirations into unforgettable journeys through the enchanting landscapes and historical treasures of Turkey.

Romos Travel Brand Partners

Romos Travel Agency Licenses

Accredited by; Ministry OF COMMERCE Registration Number 7351623266

Accredited by; TURSAB Association of Turkish Travel Agencies License Number: 13114

Accredited by; ITO Istanbul Chamber of Commerce Registration No: 1252892

Romos Travel Registered Vehicles

Romos Travel Registered Yacht

Romos Travel Company Event Boat

Romos Travel Registered Websites

privateistanbulguide.com

luxurytourturkey.com

bluetourturkey.com

privateistanbulcruise.com

packagetourturkey.com

Privatetourephesus.com

tourstocappadocia.com

istanbulturkishnight.com

Turkey Specialist Tour Operators

Romos Travel stands out as one of Turkey specialist tour operators, offering unique and tailor-made experiences that go beyond the ordinary.

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As a Destination Management Company (DMC) in Turkey, Romos Travel takes pride in its comprehensive local expertise and seamless logistical support. With an extensive network of trusted partners and a dedicated team, Romos Travel offers end-to-end destination services.

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Online Travel agencies in Turkey

Romos Travel stands at the forefront of online travel Agencies (OTAs) in Turkey, providing a user-friendly platform for travelers to discover, plan, and book their dream Turkish getaway.

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Best Travel Agency for Turkey

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Istanbul Tours Turkey Tour Operator

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Turkey Tour Travel Agency

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The Best-Seller Turkey Tours and Services of Romos Travel!

Luxury Turkey Tour Package

• 9 Days Turkey Tour
• Fully Private
• Istanbul-->Cappadocia-->Ephesus
• Whirling Dervish Show

Private Istanbul Yacht Cruise

• Private Yacht on Bosphorus
• 2 Hours Rental
• Instant Confirmation

Testimonial

KATHERINE MOTLAGH 28 SEP 2023 – Dallas

We booked a luxury tour of Turkey with Romos Travel. The service and responsiveness from this travel agency were outstanding.

The vacation was well organized and exceeded our expectations. The team went out of their way to accommodate our requests and attended to every detail.

The hotel accommodations were great, specifically the Gamirasu Cave hotel, followed by fantastic activities such as balloon ride, and Turkish bath in addition to many site visits along the way.

Our visits were paired with authentic food and restaurants recommendations and reservations as needed.

We travelled to many countries and Özçan is easily one of the best guides. He is patient, resourceful, punctual, interested in his clients and invested in their enjoyment.

Özçan shared an ocean of interesting information about sites we visited and was flexible to organize our days at our request.

The gift of personalized memory plate was a very nice final touch. It was a great trip thanks to Romos travel.

VALERIE J. 16 JULY 2022 – N.Carolina

I did a proposal cruise, and the arrangement was absolutely amazing, especially the photographer who was very enthusiastic. All in all an amazing and memorable experience!

Written April 12, 2023

Dusan T. I went to Turkey with my parents, my brother and my sister-in-law. We went for 10 days. It was winter ❄️ at that time and the temperature varies from 2°C to 10°C (depends on which area you are, in Cappadocia the temperature can go as low to -1°C and Istanbul the temperature was around 7 to 10°C).

We had a luxury mpv 🚐 (mercedes sprinter) for transportation. The mpv was very comfy and big and they even have plug in there (to charge your phone during journey).

During the trip we visited to a lot of places (mostly historical sites) which is very interesting especially the Ataturk’s Museum ❤️ All the hotels are 5⭐️ and we really like hot spring in one of the hotels. I was an amazing experience.

We also get chance to got on the air ballon!!! The view was lit 🔥 ! We also tried hamam (turkey spa/massage). It was nice, they bath you in warm water and massage and brush off your dead skin with soap water. The show in Hodjapasha was amazing.

By far the best family vacation we ever had, that’s all we can say 😊 I would like to thank Mr Ender(our tour operator) and Mr.Ozcan (our guide). Thanks for all the experiences.

Freja A. Istanbul and Cappadocia trip was truly worth the money we spent – exceptionally well organized and catered for.

It took away all the hassle of organizing your own itinerary and the knowledge of our tour guide Semih – there wasn’t a question he couldn’t answer. He kept the group organized and went out of his way to cater to individual needs.

The driver did an exceptional job, ensuring the journey was as comfortable as possible. The hotels we stayed at were of high quality and the meals were excellent.

The trip is fast paced but not physically challenging, ideal for anyone who wants to see all the highlights of ancient Turkey. I would highly recommend Istanbul and Cappadocia Tour.

We had a great time in Turkey with Luxury Tour Turkey that kept excellent communication with us and answered any questions we had. We were lucky to meet a great group of people and have Ozcan as our guide.

A very pleasant person always ready to help and answer our questions showing great knowledge of Turkish History and culture.

Our favorite parts of the 10 days were Istanbul, the visit to the Virgin Mary House, Ephesus, Pamukkale, and the hot air balloon ride, in Cappadocia (a breath take experience).

Hotels: Celal Sultan is in a perfect location for you to explore Istanbul on your own during your free time and is in a walking distance to the Grand Bazaar, Mosques, Bosphorus, Galata Bridge, and other places.

The other hotels were amazing but Mdc Hotel in Cappadocia has the real Turkish breakfast and it was the best breakfast of all the hotels we stayed in.

Overall, the package is excellent and shows a lot about the country. Turkish People hospitality is simply amazing! You feel welcome and safe everywhere you go in Turkey. We definitely recommend a visit to Turkey!

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When to Hire a Travel Agent to Plan Your Trip

Even do-it-yourselfers may want a pro’s help with an elaborate vacation or a complicated itinerary.

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Before the internet put trip-planning tools at your fingertips, you might have popped into a travel agency to shop for airline tickets or flip through brochures. Now, online booking engines and review sites can spark vacation ideas and point you to everything from a cozy B&B to the best wine bar in a city.

Post-COVID, traveling looks a little different. At the beginning of the pandemic in 2020, only  23 million Americans traveled 50 or more miles  from their home during Memorial Day Weekend, per AAA. Cut to May 2023, and AAA predicts  42.3 million Americans  will take a vacation, with 3.4 million travelers planning to fly. With pre-pandemic crowds on the roads and in airports, mapping out a stress-free trip could get complicated.

Does that leave a reason to turn to a travel agent? It depends on the trip. An agent won’t add much value to a quick getaway or a meandering road trip that you plan as you go. And for some people, researching where to go and stay is part of the experience, says Kelsey Blodget, former senior executive editor of Oyster.com and Jetsetter.com .

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If you have a complicated itinerary or faraway destination, you can benefit from an agent’s advice. And if you hate sweating the details or become overwhelmed by all the information online, a travel agent can save you time and money.

Average airline fares  for April 2023 were $294.55, down from a peak of $344.85 in May 2022, according to the  U.S. Bureau of Labor Statistics . Even so, that's 2.7% higher than March 2023's average of $286.81.

A travel agent's expertise could come in handy when you want to save on rising travel costs, or if you simply need some guidance.

Hand-holding and more. A good agent should interview you about your travel style and the inspiration for your trip to suss out your “ultimate desires,” whether that means outdoor adventure or delicious cuisine, says Scott Koepf, senior vice president of sales at Avoya Travel . 

Agents will research, customize and book as much of your trip as you like, using reputable companies. They can help sift through the myriad cruise-line options, organize private pickups from transportation hubs, reserve tables at restaurants that book up fast, and arrange skip-the-line tickets to popular attractions. They can also steer you away from, say, a resort displaying the lowest price in favor of one that offers better value.

Although agents aren’t the only gatekeepers of unbiased or “insider” knowledge, thanks to travel blogs and online destination guides, agents can tap their global contacts to arrange something you’d be hard-pressed to replicate yourself. For example, Michelle Weller, an agent in Houston, once set up a client and his friend with a private English-speaking guide to revisit where they served in Vietnam.

They may also be privy to deals that aren’t advertised elsewhere. Plus, agencies that are part of larger networks can access group rates and perks. For instance, agents affiliated with Travel Leaders Group can get up to 30% off “best available rates” at thousands of hotels, along with free breakfast and Wi-Fi, and up to $100 in credits, depending on the property.

The price of advice. Travel agents say you won’t pay more to book an excursion through them instead of directly with a tour operator or cruise line; rather, they make a commission off the sale. Some agents will charge a planning fee, which could range from $50 to several hundred dollars for a complex itinerary.

To find an agent, you can search by destination and specialty at the American Society of Travel Agents’ consumer site, Travel Sense , or use online search tools at networks such as Travel Leaders or the luxury-focused Virtuoso .

Ask prospective agents about their expertise in your style of travel and destination, what they offer that you can’t arrange yourself, and how they will advocate for you if something goes awry. For example, can you call your agent at any hour to fix a missed connection? If that peace of mind helps you sleep at night, you’ll be a happier traveler.

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We are a CCRA-accredited travel agency , aligned with many preferred suppliers in the industry. We specialize in group and family travel, all-inclusive, and our main destinations are the  Caribbean and Mexico .

The global pandemic has certainly changed the travel landscape, and we haven't seen a return to normalcy yet in 2021. Traveling has become more complicated with all the necessary entry requirements from various destinations and the rules and policies of different suppliers. We understand your frustration.

Your vacation should be a vacation. Let us handle the details. We successfully navigated 2020 and ensured that none of our clients lost any of their hard-earned money due to cancellations or travel restrictions. We continue to keep you, our valued client, our main focus, delivering professional and excellent service.

We deliver beautiful and easy-to-read proposals and itineraries to you electronically, with a free application to view itineraries on your phone or tablet. Whether you use Android or iOS, we've got you covered. This itinerary updates in real-time for flight or gate changes.

At KMG Tours and Travel, we take pride in being experts in Caribbean and Mexico travel, specifically in family and group travel. Whether you're planning a family vacation or a getaway with friends, we understand that no two trips are alike, which is why we offer Free Independent Travel (FIT) where we build custom trips that suit your specific needs and preferences.

As a travel agency, we are affiliated with many top hotels and resorts, as well as reputable tour operators in the industry. This allows us to provide you with exclusive deals, as well as access to the best accommodations and tours available.

Our team of travel experts is dedicated to helping you plan a seamless and stress-free trip. We work closely with you to understand your interests, preferences, and budget to create a personalized itinerary that meets your needs.

Whether you're looking for a beach vacation, an adventure-filled trip, or a cultural experience, we have got you covered. Our extensive knowledge of the Caribbean and Mexico allows us to suggest the best destinations and experiences for you and your group.

When planning a trip with KMG Tours and Travel, you can rest assured that you are in good hands. We are committed to ensuring that your vacation is nothing short of amazing. We understand that planning a trip can be overwhelming, especially during these times of travel uncertainty. That's why we offer flexible booking policies and travel insurance to provide you with peace of mind and protection.

Take a look at our trip gallery below for some inspiration and ideas for your next adventure. From relaxing on the beach in Cancun to exploring the lush rainforests of St. Lucia, we have something for everyone. Let us help you plan a trip that you'll never forget.

Welcome to our Inspiration section! 

This is where you can find some amazing travel ideas to inspire your next adventure. Whether you're looking for a relaxing beach getaway, an adventurous trip filled with activities, or a cultural experience, we've got you covered. 

Our team of travel experts has handpicked some of the most beautiful destinations and curated unique itineraries to make your trip unforgettable. 

So sit back, relax, and get ready to be inspired!  

Starting @ $499 USD (based on double occupancy)

Imagine the future of cruising onboard the new revolutionary MSC World Europa, the first ship in the trailblazing MSC World class fleet. LNG powered – one of the world’s cleanest marine fuels, and featuring breakthrough green technologies MSC World Europa symbolizes the beginning of a new era of cruising. Yet another example of MSC Cruises’ firm long-term environmental commitment and responsibility to the future, this unique prototype features a ground-breaking design, where every detail is conceived to offer you a taste of a new cruising experience. It’s a class of emotions, for a ship never seen before.

Starting @ $826 USD pp (based on double occupancy)

Welcome to St. Lucia, the ultimate Caribbean getaway. From its stunning beaches to its lush rainforests and vibrant culture, there's something for everyone on this island paradise. 

Get inspired by the beauty and diversity of St. Lucia and start planning your dream vacation today!

Starting @$920 USD pp (based on double occupancy)

Bon bini to Curacao, a Caribbean island located off the coast of Venezuela. With a unique blend of Dutch and Caribbean culture, Curacao offers visitors a vibrant and colorful atmosphere. 

The island is known for its stunning beaches, crystal-clear waters perfect for diving and snorkeling, and its colorful capital city of Willemstad, explore the island's rich history and culture through its museums, art galleries, and historic landmarks. 

Come experience the warmth and charm of Curacao for yourself.

Starting @ $1460.00 USD pp (based on double occupancy)

Cancun is a popular tourist destination located on the Yucatan Peninsula in Mexico. Known for its stunning beaches with crystal-clear waters and white sands, Cancun is a top choice for those seeking a tropical getaway. Visitors can enjoy a range of activities, from swimming and sunbathing to snorkeling and scuba diving. 

Cancun also offers a vibrant nightlife scene with numerous bars, restaurants, and nightclubs. In addition, the city is home to several archaeological sites, including the famous Mayan ruins of Chichen Itza and Tulum.

With its warm climate, natural beauty, and cultural attractions, Cancun is an ideal destination for travelers of all ages and interests.

Allow us the opportunity to create memories with you!

Discover and book unforgettable tours and activities with us. From exhilarating water sports to cultural experiences, we have something for everyone. Browse our selection and make your trip unforgettable.

Trinidad & Tobago, a stunning twin island state located in the West Indies. The country consists of two main islands and several smaller ones, located close to the continent of South America - northeast of Venezuela and northwest of Guyana.

The diverse ethnic groups and ecosystem have contributed to the rich culture of Trinidad and Tobago. Experience the unique Creole traditions, friendly people, beautiful beaches, and one of the largest festivals on earth - Carnival!

Carnival is a vibrant celebration featuring calypso and soca music, with people dressed in brilliant colors parading through the streets. The lead-up to the final days is filled with parties known as fetes, serving local dishes accompanied by sweet pan and soca music.

Trinidad and Tobago also boast numerous bird species inhabiting sanctuaries like the Asa Wright Nature Centre. The smaller island of Tobago is known for its beaches and the Tobago Main Ridge Forest Reserve, home to hummingbirds.

Barbados is a popular vacation destination known for its beautiful beaches, crystal clear waters, and warm and friendly people. Its stunning landscapes and rich history make it a perfect spot for travelers seeking both relaxation and adventure.

Visitors can take part in a wide range of activities, from snorkeling and scuba diving in the vibrant coral reefs, to exploring the island's colonial architecture and museums. Barbados is also home to a lively arts and music scene, with festivals and concerts held throughout the year showcasing the island's unique cultural traditions.

The island's cuisine is a delicious blend of African, British, and Caribbean flavors, with fresh seafood and local produce featuring prominently in many dishes. Visitors can enjoy everything from street food to fine dining, with many restaurants offering beautiful views of the sea.

Whether you're seeking a romantic getaway, a family vacation, or an adventure-packed trip, Barbados has something for everyone.

Curacao is a stunning island in the southern Caribbean Sea, located off the coast of Venezuela. With its rich history and colorful culture, Curacao is a must-visit destination for any traveler seeking an authentic Caribbean experience.

The island is known for its vibrant capital, Willemstad, a UNESCO World Heritage site, and its picturesque pastel-colored buildings lining the waterfront. Visitors can wander through the narrow streets of the city's historic district, marveling at the Dutch colonial architecture, and learning about the island's fascinating history.

In addition to its charming capital city, Curacao boasts stunning natural beauty, including crystal clear turquoise waters, pristine beaches, and colorful coral reefs. The island is a paradise for snorkelers and scuba divers, with countless dive sites offering a glimpse into the underwater world of the Caribbean.

Curacao is also home to a diverse culinary scene, blending local flavors with international influences. Visitors can savor the island's famous Blue Curaçao liqueur, taste traditional Caribbean dishes like goat stew and plantain fritters, and indulge in world-class dining experiences.

With its mix of culture, natural beauty, and gastronomy, Curacao is a truly unique and unforgettable destination for any traveler.

St Lucia is a stunning island nation located in the Eastern Caribbean. Known for its stunning beaches, lush green rainforests, and towering volcanic mountains, it is a popular destination for those seeking a mix of relaxation and adventure.

One of the highlights of St Lucia is the iconic Pitons, two towering volcanic peaks that dominate the island's skyline. These breathtaking mountains are a must-see for any visitor to the island and are even recognized as a UNESCO World Heritage Site. Visitors can hike to the top of the peaks for stunning views of the island and the Caribbean Sea.

In addition to its natural beauty, St Lucia also has a rich history and culture that is reflected in its cuisine, music, and art. The island's capital city, Castries, is a bustling hub of activity where visitors can explore local markets, taste authentic Caribbean cuisine, and immerse themselves in the vibrant local culture.

For those looking for relaxation, St Lucia has a wealth of luxurious resorts and spas offering world-class amenities and services. Visitors can indulge in a variety of treatments, from massages to hydrotherapy, and enjoy the island's warm, tropical climate.

Whether you're seeking adventure, relaxation, or a combination of both, St Lucia is a destination that has something for everyone. Its natural beauty, rich culture, and warm hospitality make it a top choice for travelers from around the world.

Grenada, also known as the "Spice Isle," is a beautiful island nation located in the southeastern Caribbean Sea. With a population of just over 100,000 people, Grenada boasts a unique blend of Caribbean, African, and French cultures.

One of the main attractions in Grenada is its stunning natural beauty. The island is covered in lush rainforests, with cascading waterfalls and sparkling lakes. The Grand Etang National Park is a must-visit destination, with its hiking trails and breathtaking views.

Grenada is also known for its spices, particularly nutmeg and mace, which can be found in abundance on the island. Visitors can take a tour of one of the many spice plantations and learn about the history and cultivation of these aromatic treasures.

For those interested in history and culture, the town of St. George's, Grenada's capital city, is a great place to start. It features charming colonial architecture, including the historic Fort George and the Grenada National Museum.

In addition to its natural beauty and cultural attractions, Grenada is home to some of the Caribbean's most pristine beaches. Visitors can relax on the soft white sands of Grand Anse Beach or explore the secluded coves of Levera Beach.

Whether you're looking for adventure, relaxation, or a little bit of both, Grenada is a Caribbean gem worth exploring.

Guyana is a small country located on the northern coast of South America, bordered by Suriname, Brazil, and Venezuela. The country has a rich and diverse cultural heritage, with a population that is made up of various ethnic groups, including Indigenous Amerindians, Afro-Guyanese, Indo-Guyanese, Chinese, and Portuguese, among others.

Nature lovers will find plenty to enjoy in Guyana, which is known for its vast rainforests, pristine rivers, and abundant wildlife. Some of the most popular attractions include the Kaieteur Falls, the world's largest single-drop waterfall, and the Rupununi savannah, which is home to a wide variety of exotic animals such as giant otters, jaguars, and giant anteaters.

Guyana's capital and largest city is Georgetown, which is known for its beautiful colonial architecture and vibrant culture. Visitors can explore the city's historic buildings and landmarks, including St. George's Cathedral, the National Museum, and the Demerara Harbour Bridge. The city is also a great place to experience the local cuisine, which blends African, Indian, and Caribbean influences to create a unique and flavorful culinary tradition.

In recent years, Guyana has also emerged as a popular destination for adventure tourism, with opportunities for hiking, camping, birdwatching, and more. The country is also home to several indigenous communities, where visitors can learn about traditional ways of life and explore the region's rich cultural heritage. Whether you are looking for adventure, culture, or relaxation, Guyana has something to offer everyone.

The Dominican Republic is a Caribbean nation situated on the island of Hispaniola, which it shares with Haiti. It is renowned for its stunning beaches, crystal-clear waters, and vibrant culture. The capital of the Dominican Republic is Santo Domingo, which is also the largest city in the country.

The Dominican Republic is a popular vacation destination for tourists seeking to relax and soak up the sun. The country boasts a wide range of activities, including water sports, such as surfing, diving, and snorkeling, as well as hiking, horseback riding, and cultural tours.

The country is known for its rich history, which is evident in the many colonial-era buildings and museums. One of the most popular tourist attractions in the Dominican Republic is the Zona Colonial, which is the historic district of Santo Domingo. It is home to the first cathedral, castle, and monastery built in the Americas.

The Dominican Republic is also famous for its music, dance, and food. Merengue and bachata are two of the most popular genres of music and dance in the country. The food is a blend of Spanish, African, and indigenous Taino influences, with dishes such as sancocho, mangu, and chicharrones being popular.

Overall, the Dominican Republic offers a unique and exciting experience for travelers seeking adventure, relaxation, and cultural enrichment.

Mexico is a diverse and vibrant country located in North America, bordered by the United States to the north and Belize and Guatemala to the south. It is the third largest country in Latin America and boasts a rich history, culture, and natural beauty.

Mexico has a range of popular destinations for travelers, from the cosmopolitan city of Mexico City to the beaches of Cancun and the Mayan Riviera. The country is also home to numerous archaeological sites, such as the ancient Mayan city of Chichen Itza and the pre-Columbian city of Teotihuacan.

The food in Mexico is world-renowned and a major draw for many visitors. From tacos and tamales to mole and chiles rellenos, the cuisine is diverse and delicious. Mexico is also known for its tequila and mezcal, two popular alcoholic beverages made from the agave plant.

Nature lovers will appreciate Mexico's diverse landscapes, which range from the deserts of Baja California to the lush jungles of Chiapas. The country is also home to numerous national parks and protected areas, such as the Sierra Gorda Biosphere Reserve and the monarch butterfly sanctuaries in Michoacán.

In addition to its natural beauty and cultural heritage, Mexico is also a modern country with a thriving economy and infrastructure. Its people are welcoming and friendly, and the country has a long tradition of hospitality towards visitors. All in all, Mexico is a fascinating and rewarding destination for travelers of all types.

Turks and Caicos is an archipelago of 40 low-lying coral islands, located in the Atlantic Ocean southeast of the Bahamas. It is a British Overseas Territory known for its pristine beaches, crystal-clear waters, and vibrant marine life, making it a popular destination for water sports and outdoor activities.

The islands are divided into two groups: the larger Caicos Islands and the smaller Turks Islands. Providenciales, commonly called Provo, is the most developed island and a hub for tourism. It boasts some of the world's best beaches, including Grace Bay Beach, with its soft, powdery white sand and turquoise waters.

Apart from lounging on the beach and soaking up the sun, visitors can enjoy snorkeling and diving in the coral reefs, exploring the local culture and history, and trying out the delicious seafood cuisine. The islands are also home to several luxury resorts, spas, and golf courses, providing visitors with a range of options for relaxation and recreation.

In addition to its natural beauty, Turks and Caicos also has a fascinating history. The islands were inhabited by Taino and Lucayan peoples before being colonized by the Spanish, French, and British. The local culture is a blend of African, European, and Caribbean influences, with music, dance, and food playing an important role in daily life.

Overall, Turks and Caicos is a destination that offers something for everyone, from adventure seekers to those looking for a peaceful retreat. With its warm climate, stunning scenery, and friendly locals, it is no surprise that it has become one of the Caribbean's most sought-after vacation spots.

Our agency provides a range of services, including the following:

Please feel free to contact us with your specific travel/ vacation needs. 

Looking for a hassle-free vacation experience that combines the best of everything? Look no further than our vacation packages!

Our vacation packages are designed to take the stress out of planning your dream vacation. We offer a wide range of packages to suit every need and budget, from romantic getaways to family fun trips and everything in between.

Our team of experts will work with you to create a customized itinerary that perfectly suits your preferences, so you can relax and enjoy your vacation without worrying about the details. We take care of everything from flights and accommodations to activities and excursions, leaving you free to focus on making unforgettable memories.

Choose from our pre-designed packages or let us create a personalized package just for you. Whether you're looking for a luxurious all-inclusive resort or a more adventurous outdoor experience, we've got you covered. With our vacation packages, you can rest assured that you're getting the best value for your money and the trip of a lifetime.

So why wait? Contact us today to start planning your dream vacation!

Congratulations on your engagement! As you begin planning your dream wedding, it's important not to forget about the romantic and relaxing honeymoon that awaits you afterward. At our agency, we specialize in creating unforgettable honeymoon experiences that will be cherished for a lifetime.

We understand that every couple is unique and has different preferences, which is why we offer a wide range of honeymoon packages that can be tailored to your specific desires. Whether you're dreaming of a luxurious beachfront resort, an adventurous safari, or a romantic European getaway, we can create a customized itinerary that perfectly suits your interests and budget.

Our honeymoon packages include everything from flights and accommodations to romantic dinners and exciting excursions. We work with the best hotels and resorts in the most beautiful destinations around the world to ensure that your honeymoon is nothing short of perfection.

Let us take care of all the details while you relax and enjoy each other's company on your dream honeymoon. Contact us today to start planning your unforgettable romantic getaway.

Are you looking for a unique vacation experience? Why not consider a cruise package? Our agency offers a wide range of cruise options to suit every budget and preference. Whether you want to explore the Caribbean, Alaska, or the Mediterranean, we have the perfect package for you.

Our cruise packages include everything from luxurious accommodations to gourmet dining and exciting onboard activities. You'll have the opportunity to visit multiple destinations, experience different cultures and cuisines, and create memories that will last a lifetime.

Our team of experienced travel agents will help you choose the right cruise package for your needs and budget, ensuring that your vacation is stress-free and unforgettable. Contact us today to start planning your dream cruise vacation.

Looking for affordable and convenient flights to your dream destination? Look no further than our agency!

We offer a wide range of flights from multiple airlines to suit your needs and budget. 

Whether you're traveling for business or pleasure, our expert travel advisors will help you find the best deals on flights, including non-stop, one-way, and round-trip options. Plus, we offer 24/7 customer service to ensure a stress-free travel experience. 

Book your flights with us today and let us take you to new heights!

At our agency, we understand that where you stay plays a big role in your travel experience. That's why we offer a wide range of accommodation options to suit your preferences and budget.

From luxurious resorts to cozy bed and breakfasts, we have partnerships with top-rated properties around the world. Whether you're seeking a romantic getaway or a family vacation, we can help you find the perfect place to stay.

Our team of travel experts will work with you to understand your needs and preferences, and recommend options that align with them. Plus, we offer competitive rates and special deals on select properties.

Rest easy knowing that we'll take care of all the details, from booking to check-in, so you can focus on making lasting memories. Let us help you find your home away from home on your next adventure.

Traveling to new and exciting destinations is a thrilling experience, but unexpected illnesses or injuries can put a damper on your trip. That's why we highly recommend purchasing travel medical insurance through our trusted provider, International Medical Group (IMG).

IMG provides comprehensive travel medical insurance coverage for individuals, families, and groups. Their plans offer a range of benefits including emergency medical evacuation, 24/7 worldwide assistance, coverage for pre-existing conditions, and more.

With IMG's travel medical insurance, you can rest easy knowing that you have access to quality medical care, no matter where your travels take you. Plus, their plans are customizable to fit your specific needs and budget.

Don't let unexpected medical costs ruin your vacation. Protect yourself and your loved ones with IMG's travel medical insurance. Contact us today to learn more about how we can help you stay safe and healthy on your travels.

Looking for exciting activities and tours to enhance your travel experience? Look no further! Our agency offers a variety of activities and tours for all interests and ages. From sightseeing tours to adventure activities, we have something for everyone.

Explore the natural wonders of a destination with our hiking and biking tours, or take a thrilling zip-line tour through the jungle canopy. Discover the local culture and history with our guided city tours and cultural excursions. And for the water lovers, we offer snorkeling and scuba diving tours, sunset cruises, and much more.

Our activities and tours are led by experienced and knowledgeable guides who are passionate about showcasing the best of each destination. We ensure that all tours are safe, comfortable, and fun for all participants.

So, whether you are traveling solo, as a couple, or with your family and friends, let us help you create unforgettable memories with our exciting activities and tours. 

Are you excited about your upcoming trip, but feeling unsure about transportation once you arrive? We’ve got you covered! Our agency offers reliable airport transfers and vehicle rental services to ensure a hassle-free and comfortable travel experience.

Our airport transfer service provides a seamless transition from the airport to your destination, with professional drivers and a variety of vehicle options to choose from. Whether you’re traveling solo or with a group, we can accommodate your transportation needs.

If you’re looking for more flexibility during your trip, consider renting a vehicle from us. Our service providers fleet includes a range of cars, SUVs, and vans to suit your preferences and travel requirements. With competitive prices and convenient pick-up and drop-off locations, renting a vehicle has never been easier.

Let us handle your transportation needs so you can focus on enjoying your vacation to the fullest. Contact us today to book your airport transfer or vehicle rental.

What clients are  saying?

Welcome to our testimonial section! 

We believe that the best way to showcase the quality of our services is through the words of our satisfied clients. 

We take pride in providing excellent customer service and tailor-made travel experiences to our clients, and we're thrilled to share their feedback with you. 

Take a moment to read through their experiences and see for yourself how KMG Tours and Travel can make your travel dreams a reality.

I was planning my wedding on a tight budget, and the KMG team was very patient and gave me an array of the best options within my budget for the honeymoon. 

The process of working with them was easy-going. They thought of everything and put my mind at ease. I felt like I had a guardian angel or a silent travel partner looking after me from start to end.

This agency is perfect for couples, families, or anyone seeking a trip with planned activities.

Oh, and did I mention the itinerary? I am very big on details and structure, so I felt like I knew exactly what was happening, when, and how. No surprises. Awesome!

Any concerns I had were addressed quickly. I will not hesitate to book with them again.

Lisa Gooding , Honeymoon

This agency provides fast, efficient, and helpful service with clear attention to detail. They even included links to required forms. KMG provided me with a detailed itinerary tailored to my budget and included tour options. The agent was readily available to answer questions and provide extra information.

What exceeded my expectations was how quickly requested changes were handled, and the airport/hotel transfers. 

This agency is perfect for anyone who loves great customer service and wants that one-to-one attention.

Ayana Jack , Multi City Vacation 

I had the pleasure of working with KMG Tours and Travel on several trip, and I must say, they provided excellent service.

They were always prompt with their responses and incredibly helpful throughout the process. 

One of my biggest "aha" moments was how punctual they were with everything. I would recommend KMGTT to anyone who loves to travel, as they cater to all types of travelers. 

Their work process is excellent, and they provide personalized attention to their clients. I have no complaints and can confidently say they did an outstanding job. 

Thank you for your help, KMG! 

Kathy-Ann Lett , Vacations 

I have been working with this agency for sometime now and I really like the fact that any problems or concerns I can call anytime, they're very efficient. I would recommend this agency to busy individuals as they take care of all the details. 

Thanks for all your help. 

Rennie Pona, All-Inclusive Family Vacations 

We've simplified the process of working with us, making it quick and easy.  From the initial free consultation to booking, we'll guide you through every step. 

Our care doesn't end there, though - we'll stay in touch to make sure you have a safe and incredible travel experience.

Unsure about your desired destination, travel arrangements, or entry requirements?

If you've never worked with us before and aren't sure what to expect, don't worry. During a free 15–20 minute call with one of our expert Travel Consultants, we'll answer these and any other questions you may have.

If you already know what travel experience you want, you can skip the initial consultation and submit a request for quotation.

You can find the request form at the top of this page or contact us using the information on the page.

During the consultation call, we will discuss the range of services required and any applicable fees will be disclosed. 

We present beautiful and stunning proposals that are easy to read. These proposals can be viewed online through your computer, tablet, or mobile phone. 

Booking with us is a seamless process that can be completed online. 

Once the client has accepted our proposal and all details have been confirmed, we will provide a secure payment link for the required deposit or full payment.

Our team is always available to assist with any questions or concerns throughout the booking process to ensure that our clients have peace of mind when booking their dream travel experience.

After the booking process is complete, we will send you a detailed itinerary of your trip that includes all the important information such as flight details, hotel reservations, tour schedules, and more. 

Our itineraries are easy to read and accessible online, as well as through our free mobile and tablet application available for both iOS and Android devices. 

With this app, you'll have all the important travel information you need right at your fingertips, even when offline.

We believe in providing excellent customer service even after your booking is complete. 

Our lines of communication remain open throughout your trip to address any issues that may arise or accommodate additional requests. 

Our ultimate goal is to ensure that you have a hassle-free and enjoyable vacation, and we will do everything reasonably possible to make that happen.

Our Commitment to Excellence

At our agency, we take pride in our commitment to maintaining the highest standards in the travel industry. We are proud to hold CCRA accreditation. 

This accreditation demonstrates our dedication to providing our clients with the best possible travel experience. It also ensures that we have access to a wide range of travel resources and tools, allowing us to offer competitive prices and unique travel opportunities.

In addition to our CCRA certification, we regularly attend training and education programs to stay up-to-date on the latest travel industry trends and best practices. Our team of travel consultants are knowledgeable and experienced in a variety of destinations and travel styles, and are committed to providing exceptional service to our clients. 

Trinidad 

(868)373-1875 OR (868)269-2569

[email protected]

Have questions or concerns? Please feel free to contact us. 

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Top Tour Operators and Travel Agencies in Turkey 2024/2025

Top Tour Operators and Travel Agencies in Turkey. Below you will find 39 of the best tour operators and travel agencies in Turkey offering in total 376 tours and holidays through-out Turkey. Combined they have received 348 customer reviews and an average rating of 5 out of 5 stars. The top tour activities offered in Turkey are: Sightseeing, attractions, culture and history, Adventure and sport & Wildlife, landscapes and nature.

• Tours in Turkey
• Turkey Travel Guide
• Best Time to Visit Turkey
• Top 14 Things to do in Turkey

38 Tour Operators in Turkey with 348 Reviews

Sunnova Travel

• Address Korkutreis Mah. Ilkiz Sok. 12/2 Sihhiye Cankaya, Ankara, Turkey
• Response Rate 98%
• Response Time 2 hours

• Best-in-Class Top 5% of companies
• Excellent Service Top 10% of companies
• Superior Service Top 15% of companies

Exodus Travels

• Address Grange Mills, Weir Road, London, England
• Response Rate 85%
• Response Time 1 hour

• Address Hocapasa Mah. Tayahatun Sokak No:3 Sukran Han 3rd Floor, Sirkeci, Istanbul, Turkey
• Response Rate 72%

G Adventures

• Address G Adventures Ltd, 60 Bastwick Street, London, England
• Response Rate 90%
• Response Time 3 hours

Expat Explore

• Address 10 Merryweather Place, London, England

On The Go Tours

• Address 3 Shortlands, 4th floor, Office 19, Hammersmith, England
• Response Rate 88%

• Address Nelson House, 55-59 Victoria Rd, Farnborough, England
• Response Rate 96%

• Address 33 Kern Road, Toronto, Canada

Ciconia Travel

• Address 18 Exhibition House, Addison Bridge Place, London, England
• Response Rate 100%

Travel Talk

• Address 18 Exhibition House Addison Bridge Place, London, England

Encounters Travel

• Address Leigh House, Varley Street, Leeds, England
• Response Rate 94%

Tour Altinkum Travel

• Address İkicesmelik Mah. Suleyman Demirel Bul. Melis Apt. B-Blok D:5, Kusadasi, Turkey
• Response Rate 75%

Destination Services

• Address Edificio TUI, SM2, Calle Rita Levi, Parc Bit, Palma de Mallorca, Spain

• Address 38-51 Bedford Way, London, England

Traveling to Turkey? Chat with a local travel specialist in Turkey who can help organize your trip.

Turkey Tour Reviews

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PRESS RELEASES

Final faa reauthorization bill presents both drawbacks and notable victories for travel advisors.

Alexandria, V.A., April 29, 2024  — The American Society of Travel Advisors (ASTA) relentlessly championed for travel advisor priorities throughout the FAA reauthorization process, and we are pleased to see some small victories appear in the final legislation. However, the language also presents some discouraging setbacks.  

Last week, the Department of Transportation (DOT) made a profound error in  issuing a final rule  that leaves travel agencies on the hook for providing consumers with air ticket refunds if the agency is the “merchant of record,” regardless of whether the agency is in possession of the funds. The original language in the House version of the FAA bill would have superseded this rule, clearly stating that ticket agents are not responsible for refunds when they are no longer in possession of the funds. 

“We were thankful when the House originally recognized this important distinction,” commented Zane Kerby, ASTA President and CEO. “Unfortunately, the final compromise between the House and Senate kicks this issue back to a DOT that has shown a clear lack of understanding how travel agencies book air travel.”  

The final FAA bill would require DOT to issue regulations within one year requiring air carriers to promptly transfer funds to ticket agents where the agent is obligated to refund the consumer but is not in possession of the funds. Unfortunately, the DOT rule released last week goes into effect in six months. This leaves at least six months between the effective date of the regulations and when the new regulations will be proposed, let alone finalized. This uncertainty will cause preventable and undo financial stress on travel agency small businesses. 

The FAA Reauthorization Act of 2018 reauthorized the Aviation Consumer Protection Advisory Committee (ACPAC), an advisory body at DOT responsible for evaluating existing aviation consumer protection programs and providing recommendations for establishing and improving aviation consumer protection programs. ACPAC membership consists of one representative each of U.S. airlines, consumer groups, airports, and state or local governments, a small committee by federal standards. Incorporating the provisions of a standalone bill in the House (H.R. 3780), the House FAA Reauthorization bill added ticket agents to the ACPAC.  

Unfortunately, the final FAA bill only requires that the ACPAC consult with ticket agents “as appropriate.” 

“ASTA has appeared before this committee many times and recent final rules from DOT continue to show a clear of understanding on the role of travel agencies and advisors in booking air travel. It is disappointing that when given an opportunity to add the views of the agencies who booked 40 percent of air tickets in 2023, Congress deflected to an unenforceable consultative role,” Kerby further commented. 

On a more positive note, ASTA was the champion of a provision in the House bill that streamlines offline disclosures surrounding air travel, and we are pleased to see this provision maintained in the final bill.  

“This will reduce frustration with the air ticket purchase process and lessen the unnecessary burdens on our members’ business operations while keeping critical consumer protection intact,” Kerby concluded. 

Finally, the legislation establishes the Passenger Experience Advisory Committee within the DOT to advise the Secretary and the FAA Administrator on improving the passenger experience in air transportation customer service. ASTA is pleased to see that ticket agents will have a voice on this committee, and we ask that the DOT establish and convene the committee in short order.

ABOUT ASTA Rebranded in 2018 as the American Society of Travel Advisors, ASTA is the leading global advocate for travel advisors, the travel industry and the traveling public. Its members represent 80 percent of all travel sold in the United States through the travel agency distribution channel. Together with hundreds of internationally-based members, ASTA’s history of industry advocacy traces back to its founding in 1931 when it launched with the mission to facilitate the business of selling travel through effective representation, shared knowledge and the enhancement of professionalism. For more information about the Society, visit our mission statement .  

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Frode Schiotz,Drammen Norway

Lilleput Reiser has been arranging charter flights to Greece since 1979, and came to Mani area as the second charter tour operator, in 2002. Looking for an agent, we met two potential but we struck by chance on Vasilis Trigilidas owner of Trigilidas Travel Holidays, on the big square of Kalamata in September 2001. We agreed on the spot (square) with Vasilis who became our agent from 2002 to 2016 included, as we the closed down our charter flight operation. Vasilis has always been trustworthy and in no way we had bad arguments. And was always there as he was needed. Which was quite a lot of times, having 250 guests in the area during the whole seasons 2002 – 2016 May to October (15 seasons=37 000 tourists) . Vasilis made the cooperation smooth. Vasilis works with quite a lot of with quite a lot a sense of mood which again made our cooperation even closer.

Isabelle Gueri,Creteil France

I used the service of the Trigildas Travel agency in Kalamata, during my stay in Greece in August 2020. We were 8 people, 2 families with the objective of discovering Greece outside the traditional tourist circuits. It was a success, the Trigildas agency, organized everything, the reservation in a charming little hotel in Kalamata, our transfers from the airport, and we had programmed a series of excursions and activities, including a day at the waterfalls of Neda, a magnificent natural site, followed by a wine and olive oil tasting and finally a memorable sea kayaking trip. I highly recommend this agency with impeccable service !!

Poul Joachim Stender,Kirke Saaby Denmark

Throughout the last 30 years, I have been working with the Trigilidas family - and for many reasons. It is without doubt a travel agency one can rely on. They are trustworthy and honest. A deal is a deal, and a deal is never broken. The best part of my working relationship with Trigilidas Travel has been the ever-growing relationship, which I personally have developed with the company's employees. I have always been met with kindness and helpfulness by the agency's bus drivers. My many groups from Denmark, and not least myself, have without exception been very satisfied with the kindness and proficiency, which Trigilidas Travel has offered continuously over the years. Poul Joachim Stender Travel-agent, pastor and writer.

Daniela Rupp,Luzern Switzerland

Thank you for the excellent cooperation so far ! We from Baumeler Reisen in Switzerland have worked with Trigilidas Travel for several years now, they provide transportation service for our hiking groups. Our clients and tour guides have always been very happy with all services.Daniela Rupp,Director of Hiking & Trekking BAUMELER REISEN AG.

Moniqua Sladky,Vienna Austria

The agency was very excellent! Perfect price and tour in Greece 🇬🇷❤️ we were Olympia, Mystras, temple of Apollon,Monemvasia , we were 1 month in Greece and the agency "Trigilidas" makes for us everything! Car ( Suzuki Jimny) hotels luxury villas everything! We are very happy ! The tasting food tour was very typical Greek food tour and this is very good ! You can taste everything ! The transfer was very easy !

Marleen Kuntze Papikinou & family, Amsterdam,The Netherlands

For quite a long time we have been supporting you and your professional team, because of your specialism, flexibility, respect towards client’s request(s) and giving its personal and finishing touch on our interesting trips! Thank you and till we meet again, Marleen Kuntze-Papikinou and family

Ann-Catrin Gell,Karlstad,Sweden

A successful cooperation that started in 2018! Trigilidas Travel was recommended by a trustful person that Specialresor got in contact with, and it has since then been a great success. Trigilidas Travel has been trustful, professional and flexible. The owner has made the brand personal and the drivers has been very polite and skilled. We like to recommend this company to other agents. Thanks from Specialresor in Sweden.

Svenja Wezel, Heidelberg Germany

“Since the beginning, our cooperation with Trigilidas travel has been characterised by professionalism and friendliness. We are very happy to have found such a competent long-term partner in Greece with whom we can continue to keep growing.”

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FACT SHEET: Biden- ⁠ Harris Administration Announces Rules to Deliver Automatic Refunds and Protect Consumers from Surprise Junk Fees in Air   Travel

Newly finalized rules will mandate automatic, cash refunds for cancelled or significantly delayed flights and save consumers over half a billion dollars every year in airline fees

WASHINGTON – Building on a historic record of expanding consumer protections and standing up for airline passengers, the Biden-Harris Administration announced final rules that require airlines to provide automatic cash refunds to passengers when owed and protect consumers from costly surprise airline fees. These rules will significantly expand consumer protections in air travel, provide passengers an easier pathway to refunds when owed, and save consumers over half a billion dollars every year in hidden and surprise junk fees.   The rules are part of the Biden-Harris Administration’s work to lower costs for consumers and take on corporate rip-offs. President Biden signed an Executive Order on Promoting Competition in 2021 that encouraged DOT to take steps to promote fairer, more transparent, and competitive markets.   Requiring Automatic Cash Airline Refunds

The first rule requires airlines to promptly provide passengers with automatic cash refunds when owed because their flights are cancelled or significantly changed, their checked bags are significantly delayed, or the ancillary services, like Wi-Fi, they purchased are not provided.   Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how to make the request, filling out extra “digital paperwork,” or at times waiting for hours on the phone. Passengers would also receive a travel credit or voucher by default from many airlines instead of getting their money back, so they could not use their refund to rebook on another airline when their flight was changed or cancelled without navigating a cumbersome request process.   DOT’s rule makes it simple and straightforward for passengers to receive the money they are owed. The final rule requires refunds to be:

• Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops.
• Prompt: Airlines and ticket agents must promptly issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.
• Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.
• Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees.

Protecting Against Surprise Airline Junk Fees

Secondly, DOT is requiring airlines and ticket agents to tell consumers upfront what fees they charge for checked bags, a carry-on bag, for changing a reservation, or cancelling a reservation. This ensures that consumers can avoid surprise fees when they purchase tickets from airlines or ticket agents, including both brick-and-mortar travel agencies or online travel agencies. The rule will help consumers avoid unneeded or unexpected charges that can increase quickly and add significant cost to what may, at first, look like a cheap ticket. Extra fees, like checked baggage and change fees, have been a growing source of revenue for airlines, while also becoming more complex and confusing for passengers over time. In total, thanks to the final rule, consumers are expected to save over half a billion dollars every year that they are currently overpaying in airline fees. DOT’s rule ensures that consumers have the information they need to better understand the true costs of air travel. Under the final rule, airlines are required to:

• Disclose baggage, change, and cancellation fees upfront : Each fee must be disclosed the first time that fare and schedule information is provided on the airline’s online platform — and cannot be displayed through a hyperlink.
• Explain fee policies before ticket purchase: For each type of baggage, airlines and ticket agents must spell out the weight and dimension limitations that they impose. They must also describe any prohibitions or restrictions on changing or cancelling a flight, along with policies related to differences in fare when switching to a more or less expensive flight.  
• Share fee information with third parties : An airline must provide useable, current, and accurate information regarding its baggage, change, and cancellation fees and policies to any company that is required to disclose them to consumers and receives fare, schedule, and availability information from that airline.
• Inform consumers that seats are guaranteed: When offering an advance seat assignment for a fee, airlines and ticket agents must let consumers know that purchasing a seat is not necessary to travel, so consumers can avoid paying unwanted seat selection fees.
• Provide both standard and passenger-specific fee information:  Consumers can choose to view passenger-specific fee information based on their participation in the airline’s rewards program, their military status, or the credit card that they use — or they can decide to stay anonymous and get the standard fee information.
• End discount bait-and-switch tactics: The final rule puts an end to the bait-and-switch tactics some airlines use to disguise the true cost of discounted flights. It prohibits airlines from advertising a promotional discount off a low base fare that does not include all mandatory carrier-imposed fees.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration Both of these actions were suggested for consideration by the DOT in the Executive Order on Promoting Competition and build on historic steps the Biden-Harris Administration has already taken to expand consumer protections, promote competition, and protect air travelers. Under the Biden-Harris Administration, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• DOT launched the flightrights.gov dashboard, and now all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their customer service plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov.
• Since President Biden took office, DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers – including over $600 million to passengers affected by the Southwest Airlines holiday meltdown in 2022.
• DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.
• DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.
• In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% — the lowest rate of flight cancellations in over 10 years despite a record amount of air travel
• DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs

In addition to finalizing the rules to require automatic refunds and protect consumers from surprise fees, DOT is also pursuing rulemakings that would:

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, as the Department is working on its family seating junk fee ban proposal.
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity . The comment period on this proposed rule closes on May 13, 2024.

Travelers can learn more about their protections when they fly at  FlightRights.gov . Consumers may file an airline complaint with the Department  here .

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Travel | Travel Troubleshooter: Expedia said it would…

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Travel | father, two children identified as victims in fiery fatal pleasanton car crash, travel | travel troubleshooter: expedia said it would refund my tickets four years ago. help.

DEAR TRAVEL TROUBLESHOOTER: I need help getting a refund from Expedia. I booked two round-trip Air Transat tickets from Toronto to Paris through Expedia back in 2020. I had to cancel the flights, and under the refund rules during the pandemic, Expedia said I could get my money back. Expedia said it would process the refund in a matter of weeks.

I waited a few months, but the refund never showed up on my credit card. I contacted Expedia in early 2022, and they told me to contact Air Transat for my refund. I did, and an Air Transat representative said the airline had already sent my refund to Expedia.

I’ve contacted both Expedia and Air Transat on numerous occasions since then, and I’ve also asked my credit card company for help. It says that there’s no record of a refund from Expedia or Air Transat. I would love to get my refund. Can you help me?

— Keith Dawe, Toronto

ANSWER: Expedia should have refunded your money four years ago. I believe this is a new record for the longest airline refund case. (Congratulations, Expedia!)

Air Transat is a relatively small charter airline, so that might explain the initial delay. But at some point, Expedia should have taken ownership of this problem and helped you get a refund. Instead, it looks as if you bounced between Expedia, Air Transat and your credit card company for years. Literally, years. You must be exhausted.

What happened? It looks as if Air Transat refunded part of your purchase with a check, which appears to only cover taxes and fees. This left an outstanding balance of about $1,002. Air Transat claims it sent the money to Expedia, but Expedia said it never received the money.

You were way too patient with your airline and online agency. You should have received the promised refund promptly, and if you didn’t, you should have filed a credit card dispute to recover your funds.

I list the names, numbers and email addresses of the Expedia executives on my consumer advocacy site, Elliott.org . A brief but firm email to one of them might have motivated Expedia to find your missing money.

I contacted Expedia on your behalf. In response, the company apologized and admitted that there was “an error with the refund.” “The refund has been processed,” a representative said. Expedia also added $200 worth of points to your loyalty account as an apology for the delay.

Christopher Elliott is the founder of Elliott Advocacy , a nonprofit organization that helps consumers solve their problems. Email him at [email protected] or get help by contacting him at elliottadvocacy.org/help/ . (c) 2024 Christopher Elliott Distributed by King Features Syndicate, Inc.

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Automatic Refunds and No More Hidden Fees: D.O.T. Sets New Rules for Airlines

The Transportation Department issued new requirements on refunds when flights are canceled or delayed and on revealing “junk” fees before booking. Here’s what passengers can expect.

By Christine Chung

The Transportation Department on Wednesday announced new rules taking aim at two of the most difficult and annoying issues in air travel: obtaining refunds and encountering surprise fees late in the booking process.

“Passengers deserve to know upfront what costs they are facing and should get their money back when an airline owes them — without having to ask,” said U.S. Transportation Secretary Pete Buttigieg in a statement, adding that the changes would not only save passengers “time and money,” but also prevent headaches.

The department’s new rules, Mr. Buttigieg said, will hold airlines to clear and consistent standards when they cancel, delay or substantially change flights, and require automatic refunds to be issued within weeks. They will also require them to reveal all fees before a ticket is purchased.

Airlines for America , a trade group representing the country’s largest air carriers, said in a statement that its airlines “abide by and frequently exceed” D.O.T. consumer protection regulations.

Passenger advocates welcomed the new steps.

Tomasz Pawliszyn, the chief executive of AirHelp, a Berlin-based company that assists passengers with airline claims, called it a “massive step forward and huge improvement in consumer rights and protection” that brings the United States closer to global standards in passenger rights.

Here’s what we know about the D.O.T.’s new rules, which will begin to go into effect in October.

There’s now one definition for a “significant” delay.

Until now, airlines have been allowed to set their own definition for a “significant” delay and compensation has varied by carrier . Now, according to the D.O.T., there will be one standard: when departure or arrival is delayed by three hours for domestic flights and six hours for international flights.

Passengers will get prompt refunds for cancellations or significant changes for flights and delayed bags, for any reason.

When things go wrong, getting compensation from an airline has often required establishing a cumbersome paper trail or spending untold hours on the phone. Under the new rules, refunds will be automatic, without passengers having to request them. Refunds will be made in full, excepting the value of any transportation already used. Airlines and ticket agents must provide refunds in the original form of payment, whether by cash, credit card or airline miles. Refunds are due within seven days for credit card purchases and within 20 days for other payments.

Passengers with other flight disruptions, such as being downgraded to a lower service class, are also entitled to refunds.

The list of significant changes for which passengers can get their money back also includes: departure or arrival from an airport different from the one booked; connections at different airports or flights on planes that are less accessible to a person with a disability; an increase in the number of scheduled connections. Also, passengers who pay for services like Wi-Fi or seat selection that are then unavailable will be refunded any fees.

Airlines must give travel vouchers or credits to ticketed passengers unable to fly because of government restrictions or a doctor’s orders.

The vouchers or credits will be transferable and can be used for at least five years after the date they were issued.

Fees for checked baggage and modifying a reservation must be disclosed upfront.

Airlines and ticket agents are now required to display any extra fees for things like checking bags or seat selection clearly and individually before a ticket purchase. They will also need to outline the airline’s policies on baggage, cancellations and changing flights before a customer purchases a ticket.

The rules, which apply to all flights on domestic airlines and flights to and from the United States operated by foreign airlines, have varying start dates.

For example, automatic refunds must be instituted by the airlines within six months. But carriers have a year before they’re required to issue travel vouchers and credits for passengers advised by a medical professional not to fly.

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024 .

Christine Chung is a Times reporter covering airlines and consumer travel. More about Christine Chung

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .