cruise staff chief engineer

Cruise Ship Ranks and Hierarchy

Working on a cruise ship is a unique environment. Although one may argue that it’s just a floating resort, a look closer identifies that hierarchy and ranks are embedded in each cruise job onboard. By understanding the difference in stripes and ranks you’ll get to know how the chain of command works on a cruise ship.

Overview of Cruise Ship Hierarchy

A cruise ship is run like a small corporation. Similar to the president of a company, the Captain is in charge and is ultimately responsible. The Captain has a handful of senior officers that report to him just like a handful of vice presidents that would report to the president of a company. Beyond those high level ranks, the larger the cruise ship, the bigger the organizational chart of other ranks and cruise ship jobs that there are.

Typically, each department has a department head, managers, supervisors and crewmembers. (The actual title of each cruise job varies by cruise line). This equates to a chain of command that all those working onboard must adhere to. Another term for cruise job is rank. The rank of all officers and crew on cruise ships governs not only their working environment but also their cabin assignment, where they eat, their emergency duty, and whether or not they have access to passenger facilities.

History of Hierarchy and Rank on Cruise Ships

When you look at both naval ships and cargo vessels, there has always been a strict hierarchy of command. Maritime laws govern safety of life at sea with regulations that must be followed by all officers and crew working onboard the vessels. The Golden Era of ocean liners evolved into the cruise industry today where cruise ship safety is also paramount.

In the past, cruise ship hierarchy was a very militarized organizational structure with lower ranks rarely questioning the authority of higher ranks. In addition, only few departments such as the Deck Department and the Engine Department wore stripes to indicate their officer status.

Although there are many differences in how cruise ships are managed today, the officer ranking system continues to be in place and has inevitably been expanded. In an interview with Royal Caribbean’s Captain Erik Standal for the website, Beyond Ships, Standal explains that the traditional militarized hierarchy on cruise ships is still necessary.

“We are a small community and in a community you have to have some order to control certain people.” He points out, “You have the ranking system in order to make it clear who is making the decisions…”

Cruise Ship Management Hierarchy

On today’s cruise ships, in addition to the Captain being in charge, there are a handful of senior officers that manage the ship’s operations and report to the Captain. These jobs include Staff Captain, Chief Engineer, Hotel Director, Cruise Director, Doctor, Food and Beverage Manager, and Staff Engineer.

Each of those department heads have managers and supervisors that report to them as well. (See the Cruise Ship Job Positions for more information.) Plus, each department is responsible for specific emergency duties.

Cruise Ship Officer Stripes

When you first start working on a cruise ship it may be overwhelming to understand how all the departments work together, who’s in charge of what and who reports to whom. Getting to know how to interpret the stripes on their epaulets is the first step. (Reading the officer’s name tag is an alternate method). For starters, each department’s stripes are represented by a specific colour of stripe.

• Deck Department  –  Black and gold stripes
• Engine Department –  Purple and gold stripes
• Hotel Department  –  White and gold stripes
• Medical Department  –  Red and gold stripes

The number of stripes indicates the rank of the officer. The more stripes, the more authority the officer has within their department. Each cruise line varies slightly with how many stripes a particular cruise job may have. In all cases, the Captain has the most stripes (4+ black and gold stripes)

Comparatively, in the Hotel Department, the Hotel Director is the head of his/her department. He/she may have four stripes. This person looks after all guest services, entertainment and revenue on the ship. Therefore, the Cruise Director, Doctor, Food and Beverage Manager, Customers Services Director, and Human Resources Manager all report to the Hotel Director and typically have between 3 – 3.5 stripes.

In some cases it’s difficult to tell who’s who on a ship because there are so many people wearing stripes. (Note: Some cruise jobs may not actually wear stripes but their job has a stripe equivalent in the case of the Cruise Director.)

Cruise Ship Chain of Command

Each cruise line has a slightly different organizational chart when it comes to the chain of command. Yet, most cruise lines follow the same chain of command protocol.

Click here for a simple diagram of cruise ship organizational hierarchy .

On cruise ships, you are expected to follow the chain of command whenever you have a complaint or concern. Always speak to your immediate supervisor first and allow them to make an effort to solve the issue. At no time should you jump the chain of command and proceed directly to the Captain.

When the Chain of Command Breaks Down

There may be times when you feel that your immediate supervisor has not dealt with the issue at hand. Or, possibly your immediate supervisor is the issue. If that’s the case, you take it one step up the chain of command and speak with the next in line.

Most cruise ships also have a Human Resources Manager onboard. This person is onboard for situations that you feel that can’t be resolved within your own department and also for situations that you feel are sensitive or personal. Feel free to speak this onboard HR manager.

All in all, working onboard a cruise ship can take a bit of getting used to, with its overly structured environment. But, once you experience it, you appreciate it. You know exactly what you can and cannot do. You know what your responsibilities are. You know who you need to report to. This military style is not for everyone, but many crewmembers and officers careers thrive in this environment.

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The Chief Engineer on a cruise ship is responsible for maintaining the various ship’s systems and managing the various crew members in the department. This includes systems such as the engines and their controls, the electrical systems, the pumps and hydraulics, and more.

In Focus: Cruise Ship Engineers

It is the Chief Engineer’s job to troubleshoot, repair, and maintain the ship’s systems. They also:

• Maintain deck machinery.
• Air conditioning units.
• Inspect for structural problems.
• Ensure the ship stays watertight.
• Supervise fueling and quality.
• Obtain maximum use of fuel.

In addition to the above, logs must be kept of all activities, and personnel need to be trained. Prepares the ship to be ready at all times for inspection.

The qualifications for the Chief Engineer position include having formal technical training in the areas of marine electricity, diesel mechanics, and refrigeration. You also need to have a minimum of three years ship experience in marine engineering. Management skills are needed, along with being able to read, speak, and write in excellent English, and math skills.

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Assistant Chief Engineer Jobs

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Engineering Department Onboard Cruise Ships – A Detailed Guide

What comes to mind when we hear the word “ Cruise Ship ”?

Big, behemoth and beautiful seagoing vessels which resemble floating hotels, giant casinos, or floating theme parks?

Well, as glamorous as they may seem from the outside, a lot of discipline, punctuality & hard work goes into providing a unique experience of luxury, quality, comfort, fun, relaxation, safety & security for guests vacationing on them.

Many crew members work long shifts, putting in hours of hard work along with dedication, efficiency and attention to detail to ensure that guest needs are attended to as quickly as possible and that they only have the best experiences and the happiest memories of their limited time onboard.

An average-sized cruise ship typically has a passenger capacity of around 2000-2500 and a crew complement of 600-1000, which is predominantly divided amongst the following departments, viz., Deck, Engineering, Food & Beverage, Housekeeping, Sanitation, Guest Services, Laundry, Spa, Medical, Entertainment, Photography, Merchandise, IT, HR, Shore Excursions , Cruise Staff and Youth/Children’s activities.

Let me give a brief introduction of the roles and responsibilities of the various departments on board.

The Deck department is headed by the captain and has command of the ship. Safety, Security and Environmental departments also come under their purview.

They are also responsible for drills related to safety, security, pollution prevention and also related shipboard training of the crew-members.

In some companies, the carpentry and upholstery department also come under the Deck department.

The food and Beverage department , as the name suggests comprises everything that is food-related or culinary in nature. All the restaurants, galleys, chefs, stewards, bakery and bar department come under it.

The housekeeping department takes care of the upkeep of the guest & officer cabins and public spaces onboard whereas the sanitation department ensures that all the shipboard areas are sanitized and germ/infection-free.

The laundry department handles the clothes and linen of the entire ship and the Spa department offers personal care, grooming and wellness services for the passengers. In many cruise lines, these can also be availed by senior officers.

Food and Beverage, Housekeeping, Sanitation, Laundry and Spa all have their assigned managers who report to the Hotel Director, who is the overall in charge of all Hotel operations, of which these departments are part.

Entertainment, Photography, Merchandise, Shore Excursions, Guest Services, Cruise staff and Youth/Children’s activities departments come under the purview of the Cruise Director.

While Entertainment is responsible for casinos, stage shows, theatre screenings, stage & theatre technicians and equipment, the Photography department, as the name suggests, helps the guests to capture their precious moments onboard as photographs and make lasting memories through them with family & friends, while enjoying various activities and events.

The merchandise department is in charge of all the retail shops onboard which sell exotic items and articles such as jewellery, goodies and memorabilia to guests. They also run crew shops onboard which sell articles of everyday use and utility to crew-members, such as toiletry items, medicines and snacks.

Shore Excursions department’s job is to make the shore-side trips of the guests to exotic destinations at various ports of call, as easy, fun, safe, adventure-filled, inexpensive and entertaining as possible.

Cruise staff focuses on fun activities, trivia, games & competitions for the guests and crew alike, whereas Youth and Children’s activities focus specifically on youth and children’s entertainment and even provides day-care services for children, especially toddlers.

The guest services department is the interface between the guests and the ship staff/crew. Their job is similar to the job of the hotel front desk or reception. Any service requests such as cabin service requests as well as complaints such as a leaky cabin faucet etc. are made by the guests through them.

It is their duty to take these requests and/or complaints and pass them on to the concerned departments for action/rectification, provide feedback to the guests and assist them with any further follow-ups if required.

All the above have their specific line managers who report to the Cruise Director. The roles and responsibilities of some departments though can vary slightly from company to company.

In addition to the above departments, Medical, Information Technology and Human Resource are independent departments who have their own heads and report directly to the captain and the company.

The Medical department typically has 3 to 4 doctors and a similar number of nurses who work in shifts. It is headed by a senior doctor. They cater to both passengers and crew requiring medical assistance, at separate timings during the day. They are also the first responders for any medical emergency onboard.

The Information Technology department is responsible for all the computers, servers, programming, LAN, Ethernet, Wi-Fi, related hardware and software on board. Any network-related maintenance and troubleshooting onboard are carried out by them.

The Human Resource department is responsible for the orientation and familiarization training of new employees. They are also responsible for crew training pertaining to company culture and tradition, policies, leadership skills and management. Any conflicts and complaints onboard, inter-departmental as well as intra-departmental, are handled by the HR department, in conjunction with other departments. Final decisions with regards to re-employment and termination of crew members are taken by the HR department, once again after consultation with other concerned departments.

The Engineering Department Of Cruise Ship

After a brief introduction to the roles and responsibilities of various departments onboard cruise ships, let us now focus on the main topic of our discussion in this article, the Engineering department , which covers all the technical & environmental operations of the vessel.

This department is headed by the Chief Engineer. The Staff Chief Engineer, Hotel Services Engineer, HVAC Engineer & the Chief Electrician, who are in charge of different engineering subdivisions, report to the Chief Engineer.

These subdivisions are – Main Plant & Environmental Engineering, Hotel Engineering, HVAC & Electrical/Electronics.

Let us look into each: –

Main Plant & Environmental Engineering

This subdivision is headed by the Staff Chief Engineer who, in turn, is subordinated by the senior watchkeepers (2nd Engineers), the First Engineer and the Environmental Engineer.

There are usually three watchkeeping teams, each headed by a senior watchkeeper and comprising of junior watchkeepers (3rd or 4th Engineers) and a motorman.

On cruise ships, there are thousands of guests on board at any given time and there could be guest complaints requiring the immediate attention of the technical department, at any time of the day or night, such as a vacuum toilet not working, a leaky shower or a broken sprinkler head etc.

The engine control room acts as not only a control centre for engine-room machinery but also as a communications centre where all the complaints/malfunctions or incidents related to technical equipment are communicated by other departments at any time as they occur.

In the above cases, it is the job of the senior watchkeepers who man the engine control room to attend such calls and communicate the concerns/complaints to the concerned in-charges, within the Engineering department.

Any hotel equipment related complaints, leaky cabin faucets or sprinkler heads, malfunctioning vacuum toilets to the Hotel department, any electrical equipment malfunctions to the Chief Electrical engineer and any AC/ ventilation related complaints to the HVAC engineer.

Therefore, unlike many cargo ships, the engine control room cannot at any moment, be left unmanned in UMS mode. The watchkeeping teams ensure that the engine room and the engine control room are manned 24 hours.

Each watchkeeping team also has certain assigned machinery under their responsibility. For example, one watch may be responsible for fuel oil system and purifiers, another may be assigned boiler & compressors, and the third may be in charge of freshwater generators and water treatment.

It is their responsibility to carry out maintenance as per PMS on their assigned equipment every day, in addition to their watchkeeping responsibilities.

This, in turn, is carried out ensuring that at no time the maintenance work affects the efficiency of watchkeeping duties. For any complicated maintenance requiring more time and manpower, they are provided assistance by the main plant team.

The First Engineer heads the main plant team and is the overall in-charge of engine-room machinery. He has a team of mechanics, fitters and wipers under him who help him in carrying out routine maintenance and overhauls of engine-room machinery.

All maintenance activities on the main diesel generators, engine-room pumps, heat exchangers, major repairs on boilers, preparation for boiler surveys, bunkering and any pipeline modifications/repairs within machinery spaces are handled by the main plant team.

The Environmental Engineer is responsible for the wastewater treatment plant and garbage-handling equipment and has designated motormen under him.

The sewage treatment plant and related pumps and equipment, black water units, screen presses, incinerators and food waste processing equipment come under his KRA.

Hotel Engineering

It is the name given to the subdivision of the Engineering department which deals with all the machinery that are not part of engine-room operations.

The Hotel Services Engineer helms it and is supported by assistant hotel service engineers, plumbers, fitters and a water technician.

Their responsibilities include safety equipment such as lifeboats & davits, sprinkler system, hydraulic side-shell doors, watertight doors , vacuum toilets, freshwater distribution lines in the accommodation and hotel machinery such as coffee-makers, ice-cream vending machines etc.

They are also responsible for chlorination and maintenance of all the swimming pools on board and in some companies, also for potable water treatment and chlorination. This is handled exclusively by the water technician who reports to the Hotel services engineer.

HVAC stands for Heating, Ventilation and Air-Conditioning. It is helmed by the Chief AC Engineer, and he, in turn, is assisted by Assistant AC Engineers, AC Technicians, fitters and wipers.

Their areas of responsibilities pertain to the operation and maintenance of the main AC Chillers, which provide air conditioning all over the ship, Air handling Units, Ventilation fans, Refrigeration Machinery, Cold rooms, Chilled & heated water system and related heat exchangers.

Electrical Department

It is helmed by the Chief Electrical Engineer, who is sub-ordinated by the First electrician, Electronics engineer, 2nd electricians and assistant electricians.

It is one department that has a large scope of work as electrical installations and equipment are everywhere on the ship, many of them requiring everyday checks and maintenance, both regular and breakdown.

Almost all passenger vessels have high voltage installations, mostly 6.6 kV or 11 kV. This is because, since current demand is high, a higher voltage is adopted so that conductor size, and consequently electrical losses, can be reduced.

The high voltage switchboards require special training and procedures, with regards to electrical safety, which cruise ship electricians are equipped and certified with.

They are also responsible for electrical propulsion systems, which propel most cruise ships, related transformers and converters.

Therefore, as we saw, from propelling the ship to wonderful destinations, providing power to the entire ship, maintaining passenger comfort and hygiene whilst ensuring that they have uninterrupted enjoyment onboard and complying strictly with safety and pollution prevention regulations, the diverse roles and responsibilities that the Engineering department takes up, makes them critical for cruise ship operations.

You might also like to read:

• Top 10 Most Expensive Cruise Ships in 2021
• A List of Unique and Interesting Marine Careers
• 50 Marine Careers Essential Guide
• What is Naval Architecture: Careers, Courses And Jobs For Naval Architects
• A Career in Logistics: A Detailed Guide

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What Does a Chief Engineer Do on a Cruise Ship?

By Robert Palmer

A Chief Engineer is a key role on a cruise ship, and the responsibilities of this position are far-reaching. A Chief Engineer is responsible for the maintenance, operation, and repair of all machinery on board the vessel. This includes the propulsion systems, auxiliary engines, electrical systems, life-saving equipment, as well as air conditioning and ventilation systems.

The Chief Engineer must ensure that all machinery meets safety standards and is in good working order.

The Chief Engineer will also be responsible for managing a team of engineers to ensure that all tasks are completed on time and to a high standard. This includes performing regular inspections of all machinery and ensuring that any maintenance or repairs are carried out correctly and efficiently. The Chief Engineer must also oversee the day-to-day operations of the engineering department to ensure that everything runs smoothly.

The Chief Engineer must also have strong communication skills as they will need to liaise with other departments on board the ship. They must be able to provide advice and technical support when needed, as well as maintain good relationships with suppliers who provide parts or services related to engineering duties. The Chief Engineer will also oversee any modifications or improvements made to the vessel’s machinery.

Safety is paramount when it comes to a cruise ship’s operations, so it is essential that the Chief Engineer understands how to operate safely at sea. They must be aware of applicable laws and regulations regarding maritime safety, as well as fire prevention protocols.

In short , a cruise ship’s Chief Engineer plays an important role in ensuring that all ships’ machinery is running smoothly and safely. They are responsible for managing their engineering team, overseeing repairs and modifications, providing technical support when needed, maintaining good relationships with suppliers, and adhering to safety regulations at sea.

Conclusion:

A Chief Engineer on a cruise ship has many responsibilities including managing their engineering team; overseeing repairs; providing technical support; maintaining good relationships with suppliers; and adhering to safety regulations at sea.

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Our Engine Team is a FUN bunch who get a kick out of pistons, pumps, and oil-water separators and enjoy getting their hands dirty to ensure the safe and smooth operation of the onboard propulsion systems, engines, waste disposal systems, electrical and fire systems, air conditioning, and mechanical equipment. 

Set sail with Carnival Cruise Line and help us bring the FUN to life aboard one of our fantastic vessels as a 2nd Engineer. You will play a vital part in technical operations and report to the Staff Chief Engineer and Chief Engineer. You will consistently monitor, control, and troubleshoot all engine machinery equipment while being on watch in accordance with our policies, procedures, and safe working practices, promoting a strong safety culture and adhering to all environmental policies and procedures at all times. Your duties include:

• Ensuring compliance with Engine Room Resource Management standards
• Ensuring c ompliance with Environmental/Health and Safety Policies and procedures, MARPOL and SOLAS Policies  
• Ensuring c ompliance with all relevant flag states and classes as well as other applicable regulations  
• Carry out the Engine watch with particular attention to: the functions and operation of the main engines, auxiliary engines (where applicable), and power generation; the operation of all M/E and A/E ancillary equipment (where applicable); condition of bilges and bilges tanks; and piping integrity  
• Fulfill and carry out the Environmental Compliance Plan   
• Maintenance and repair (but not limited to) of the following: bilges and bilges tanks; chemical analysis and treatment of boiler water, cooling water, A/C pre-heating, and re-heating water systems; lifeboats, tender boats, rescue boats, and file rafts winches; Purification system; Lubrication system; Hydraulic system; Electric propulsion motors (where applicable); Boiler and Steam Plant; and HFO, MDO, LO purifier; consumption analysis calculations   
• Bunkering and manning of HFO, MDO, LO operations   
• HFO, Diesel, Oil, and Sludge Transfer Pumps and related systems   
• Stabilizers, Thrusters, and AZIPOD systems  
• Steering gear and related systems  
• Pitch propeller controls and Propeller shafts (where applicable)  
• Piping integrity  
• Economizer and ancillary equipment  
• Sooth blowing / Infrasonic system  
• Provide continuous supervision to systems in temporary operation  
• Ensure safety measures are implemented and functional  
• Participate in drills and training  
• Responsible for all watch monitoring data (sounding, counter, mass flow, grey and black water transfer log, etc.) recorded and filed as per SMS  
• Ensure that all machinery assigned are in working order and in compliance with carrying out Environmental, Health, and Safety procedures; ensure maintenance is carried out at due intervals in accordance with planned maintenance and service requirements, and all related logs and records are updated  
• Compile Monthly Condition Report and update equipment technical cards of machinery assigned to him and his watch subordinate  
• Report any abnormal condition of the machinery assigned  
• Keep up good communication and transparency between TMs within the Engine department  
• Any additional assignment at the discretion of the Staff Chief Engineer or Chief Engineer  

Minimum Requirements

• To apply for this role, you must hold an IMO Certificate, Regulation III/2, 2nd Engineer
• 3+ years of experience working as a watchkeeper
• Valid STCW certificates, as required for the position

Preferred Experience

• Experience working within a cruise ship environment is a plus
• 2nd Engineer experience or higher is a plus

Undergo assigned trainings to develop skills & knowledge for the future positions.

Report any equipment malfunction, difficulties & concerns to the supervisor on duty.

Follow additional duties, other than listed in the job description, assigned by management due to the operational needs/shortages/changes.

Ensure beverage stations are full at all times and cleaned daily.

Engage in light conversations with guests always greet them with a smile.

At least 5 years of experience in similar roles is required.

You must be proficient in both written and spoken English.

Minimum guest interaction might be required.

You must pass a Seafarers Medical Fitness Examination.

You focus on continuous improvement and collaboration.

2nd Engineer

Powering a Cruise Ship: The Role of a Royal Caribbean Chief Engineer

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Cruise Ship Jobs - Chief Engineer

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Chief Engineer Job Description and Duties:

- Responsible for the entire technical operations of the vessel including engineering, electrical, and mechanical divisions

- The Chief Engineer is the head of the entire Engine Department aboard the cruise ship, the highest-ranking officer within the department and along with the Captain / Master, one of the most important figures in the Marine Operations division on the ship

- The Chief Engineer has overall responsibility for all technical operations and equipment onboard the cruise ship

- Assisted by his / her subordinate officers (Staff Chief Engineer, Chief Electrical Engineer, Chief Refrigeration Engineer, Hotel Service Engineer) he / she makes sure that systems and equipment within every sub-division of the Engine Department are operating correctly and are maintained up to the highest possible standards of the cruise line and international regulations - main and auxiliary engines, generators, electrical and electronic systems, communication systems, heating, cooling, ventilation systems, plumbing, waste management systems, the machinery in the lifeboats, rescue boats etc.

- Ensures that the Staff Chief Engineer and the other senior engine department officers are fully familiar with his/her duties and could assume his/her position at any time should that becomes necessary

- Responsible for the professional, safety and emergency drill training of subordinate officers and crew

Chief Engineer Job Requirements:

National Certificate of Competency (Marine Engineer Officer – no limitation for other than ro-ro vessel)

Master's degree or Polytechnical degree of technical ship's operation

Strong leadership skills and previous cruise ship experience as a senior engine officer

Excellent verbal and written command of the English language

Chief Engineer Salary Range:

$9000 U.S. per month and up depending on the cruise line and time served with the company.

2nd Engineer required to join Windstar Cruises

Viking Crew is the exclusive hiring partner and recruiter for Windstar Cruises

Key Contacts

Kelsie Woolcombe

Placement Consultant

Rank / Position

2nd Engineer

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Please ensure your candidature matches the requirements listed above and that your Viking crew account on our website is up to date.

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