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EnjoyTravel.com   Reviews

In the Car rental company category

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Reviews 3.9.

4,978 total

Most relevant

Lacks transparency during the booking process

I just reserved a car on that website and encountered several issues: 1. I discovered that I have to pay an Out of Hours Fee, but only after receiving the voucher. There was no warning or indication of this during the booking process. 2. The voucher specifies Out of Hours information for 2021, 2022, and 2023, but there is no mention of 2024 and 2025. 3. The amount of the Out of Hours Fee is not provided anywhere. Overall, this website lacks transparency and fails to provide accurate information before and after booking. I have reached out to customer service and am currently awaiting a response. I will update this post. ***UPDATE: After my request, customer service contacted the local car rental company and I received a satisfactory response. As soon as the rental is finished, I will update the post again.

Date of experience : 09 May 2024

Reply from EnjoyTravel.com

We have a request from you for information which we are dealing with, the reservation was made 3 hours ago and the collection is not until December. Our team have already contacted the local supplier for clarity.

Nathalie, helped me up with a change in a reservation. She provided me with accurate and fast information about how to proceed. I'm so pleased with the service received from Nathalie.

Date of experience : 08 May 2024

Question re deposits

Nathalie answered me few questions I had around booking. She was really quick, thorough and kind. Super service, thanks so much.

I made an error when booking my car.

I made an error when booking my car. Nathalie sorted it out immediately and with minimal fuss. Great service

Super nice on changing my…

Nathalie was super nice on changing my reservation for car rental. Great experience so far with Enjoy travel.

Date of experience : 10 May 2024

Good support on Chat

I've needed to clarify something about the cancellation protection and Sonia provided really great support. Thank you again, Sonia.

Great experience!

I had to make a last minute change to my booking due to difficult circumstances and Enjoy Travel was fantastic. Especially Nathalie, she was exceedingly helpful and understanding. Great team there. With by far the cheapest prices. Highly recommended!

Date of experience : 15 April 2024

All's well that ends well!

We were given the wrong information as exactly where to greet the car supplier, LagoRent. Instead we took advantage of our already included Jet2holidays.com hotel transfer. When Nathalie heard about our predicament she contacted LagoRent whose representative was waiting in a different nearby location to greet us! In the end, two really polite young lads delivered our car direct to the hotel after contacting us by phone. So, all's well that ends well. Full marks in the end to everyone involved. Jack & Annette

Date of experience : 24 April 2024

Be careful! I contracted a rental car company in Turkey (DMR Car - Rent a Car) through the Enjoy Travel platform, but the rental company is a scam. They haven't returned my 500 euros deposit since Jan/24. The DMR Car sent a fake proof of transfer to Enjoy Travel, and now they are washing their hands about my case. I sent a copy of my credit card statement, but they prefer to trust the scam company. I am spending hours and hours in order to get my money back, but I will not give up.

Date of experience : 02 January 2024

Thank you for the review. This is a review of the rental company and not EnjoyTravel.

Couldn’t give a zero so one star it is.

Couldn’t give a zero so one star it is. Booked car hire to pick up at 12:00 on Wednesday and drop off the following day at 14:00 This is two days rental as it’s over 24 hours so I’m happy with that as it suits my hire period. I arrived at the car hire office to find out they have lunch from 12:00-14:00, nowhere on any paperwork or during the booking process did it state this. We waited nearly 2 hours for a member of staff to return from their break to issue us a car. So approximately 14:00 we drove off, I returned the car the next day around 14:00 so used the car for less than 24 hours but enjoy travel refuse to refund the second day even though I couldn’t collect the car at the time I selected as the office was shut. If it said the office opens at 14:00 I would’ve booked it for one day as I knew I’d be back in time. Horrendous customer service with zero explanation as to why they won’t refund the second day even though Enterprise said it was within 24 hours so I will be refunded. Steer clear unless you want unclear instructions and poor customer service.

Date of experience : 02 May 2024

Live chat with Sonia ...

Live chat with Sonia ... we booked a car on the site and made an error with the collection time ... when we looked to rebook with the new time the car was not available ... Sonia gave a full refund including insurance cover taken out and we were able to re book on the site

Date of experience : 01 May 2024

Unclear instructions and misinformation provided

Company gave incorrect pickup location. Said it was Heathrow airport. Turns out it was a hotel which required 2 trains and a bus to get to! They also said we can use a debit card for the deposit. Wrong! Because we didn't have a credit card under the driver's name, it cost is an extra £539 PER CAR non refundable! More than the actual booking cost. Has ruined our holiday completely. When contacted the company, they didn't even apologise for the inconvenience but rather told us the information was available in section 5.3 on page 4 of a lengthy terms and conditions! They also sent a screenshot of their policy in which it states a debit card can be used! When I asked them about this, and why they list the pickup location as Heathrow, they stopped replying. Unbelievable customer service. Stay far away Edit; even after this review still not a single apology for their unclear Information. Expecting a customer to read terms and conditions after providing Heathrow as the pickup location. And then also staying a debit card is sufficient when it is not. Fact of the matter is incorrect information was provided and no apologies or refund is provided shows this company lacks organisation and customer service. Stay away. Appalled. As a business owner I couldn't imagine treating customers in this manner.

Date of experience : 03 May 2024

Thank you for the review. The rental terms were agreed online and were sent to you via email once booked. This email was in your possesion for 1 month before collection and comes with a handy checklist which points to the most commonly questioned parts of the agreement. One of these items is accepted payment methods. In the terms it states the cards accepted for the car rental and those accepted for the deposit/excess. It clearly lists only credit cards in theis section. I personally checked this before replying to be 100% sure. In terms of location information, when booking we show if the rental company is on-site or off-site to allow the customer to make a choice based on their needs and their budget. The more detailed collection instructions are on the rental documents sent after booking, you again had these for 1 month prior to travel. With the rental provider it states clear instructions to catch a bus to the rental depot, it certainly is not 2 trains and bus. Please note we are a booking website, all the information provided is given to us by the rental provider, it is our job to ensure this is displayed and sent to you. This is done on the website and email and we also provide as stated reminders in the form of a checklist and prompts to read and understand the terms. If you had any questions around the terms we would have happily answered them.

Patience and competency

I made a mistake during my initial booking. I contacted EnjoyTravel to ask if I could fix this mistake. Nathalie answered my questions, and then waited with me while I rebooked. It was fast and easy. Extremely thankful for their help to fix my own mistake.

Date of experience : 30 April 2024

This is what costumer support should be…

This is what costumer support should be like! My flights got changed and so I had to change my booking. The whole process was quick and smooth thanks to Nathalie. She was very kind and helpful! Clear recommendation!

Thank you so much to Nathalie for her help today i easily cancelled a booking and rebooked another car . Nathalie ensured i got all the information correct very effiecient 👍👍👍

Fake reviews

Zero customer service and a list of repeating fake positive reviews! Took a 5% fee for booking without advising & unable to get any receipt from them for my business expenses. Have looked at reviews at various times over past 6 months and the same positive reviews are posted with previous week date on them - all fakes.

Date of experience : 26 April 2024

Please note all reviews on this site are from customers who have used our service. TrustPilot have strict rules to deal with fake reviews.

They are really bad.

They are really bad. First thing they didn't mention properly that a credit card is needed to take the car. When asked they showed a 5.4 clause in small letters. I lost 1.6k. it's money I don't have. Anybody can help me recover this please let me know. I would be very very grateful.

Thank you for the review. All rental terms are agreed to before payment is made and they are subsequently sent to you in email after the booking is placed. Within the email there is a checklist with the most important items to check, one of these is "accepted payment methods" Your rental was placed over 3 weeks before the collection which allowed you enough time to check the terms using the checklist and/or ask any questions related to your rental.

!!!!!SCAMMER ALERT!!!!!

DO NOT USE THIS COMPANY !!!!!!!SCAMMER ALERT!!!!!!!! if you book with enjoy travel and think the price is what they tell you well!!!!! ITS NOT. I booked a car hire for 8 days in lanzarote and when i got to goldcar I was told I needed to either pay 1700€ deposit on a 28 day return once I have took car back or pay 186€ non refundable for insurance as the insurance and excess protection I have already paid was not valid. Plus they also wanted a payment for a full tank of fuel up front of 141€ which again would take 28 days to be returned to me. ABSOLUTELY CRAZY who has £1500 spare in their bank account after a holiday to put down as a holding deposit for a hire . Ill never use this company again. And the review is that of Enjoy travel & Goldcar hire company. Both are working in conjunction with each other and enjoy travel is taking insurance and protection payments which the hire company say isn't valid.

Date of experience : 27 April 2024

Thank you for the review. This review is of the rental company not of EnjoyTravel.com

I’m always Leary of chat apps but…

I’m always Leary of chat apps but Srabana made the change seamlessly. Very efficient transaction

Fantastic customer service!

Fantastic customer service! When there's anything, just write an email to the customer service, and they resolve it very quickly. It really made my day better :-) P.S. Shout out to the customer service person that was super helpful - Nathalie. Thank you very much!

Date of experience : 25 April 2024

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EnjoyTravel.com   Reviews

In the Car Rental Agency category

Visit this website

Company activity See all

Write a review

Reviews 3.9.

4,978 total

Most relevant

Enjoy travel is a scammer company

Rat Rat Rat Enjoy travel is a scammer company, Took my third party insurance online, when i went to bargain rental, was told your insurance is not valid and not acceptable. Either you have to put $5000 bond or have to pay another insurance to take car. Was already late , paid another insurance and was informed enjoy travel and follow up message was given refund is declined, well i said you scammer and let it go. well nobody jis stupid to pay double insurance. Enjoy travel makes worst travel

Date of experience : March 18, 2024

Seriously think twice before using this…

Seriously think twice before using this company. Zero customer service, zero knowledge of the companies they work with. Insurance upgrades not valid. They will even threaten you with action if you say you will post a review or take to social media. Seriously not people you should be spending your hard earned money with.

Date of experience : April 12, 2024

Excellent and swift customer service

I booked our car rental via Enjoy Travel and the whole process was very smooth and efficient. I was especially impressed with the service from Srabana who helped me change the name on the future rental booking, following me having an accident (and damaging my knee) which meant I was no longer able to drive the car.

Date of experience : April 24, 2024

I always now book my cars through Enjoy…

I always now book my cars through Enjoy Travel. Their customer service team are excellent. My recent issue (which was of my making) was handled by Nathalie with courtesy, efficiency and great understanding of the mistake i had made and the problem was resolved quickly. I no longer look any further than Enjoy travel, i have total confidence in their total system.

Date of experience : April 19, 2024

problems with rental company

I had real problems since the rental cancelled my booking. I had to make a new booking for tomorrow and the website was playing up. Nathalie was helpful and patient. I hope the Customer Support will be as helpful with the refund of the insurance that I paid on the cancelled booking.

Date of experience : April 25, 2024

Rude and greedy

Don't expect any refunds from this greedy company. Staff are unhelpful and a bit rude so might need some further training in customer service... Would not recommend

Date of experience : April 29, 2024

DON'T USE ENJOY TRAVEL

Please, please , please DONT USE ENJOY TRAVEL!! I rented a car through them at Christmas, Salzburg airport they provided the wrong contact phone number , no car when I arrived , had to get train taxi and lifts from family to finally get car 2 days late!!repeatedly over the last 3 and a half months I've tried to get my expenses returned to me with no joy. My credit card company have returned the 2 days hire I never received because enjoy travel were at fault, please don't use them you certainly WONT ENJOY it . AWFUL CUSTOMER SERVICE.

Date of experience : December 23, 2023

Missing information and bad response

They are so nice while booking but after booking when you get a problem they just don't reply anymore. We booked a car through the website and when we went to pick up the car we were forced to buy extra insurance because of age which was never mentioned on the website while booking the car. Also, the pickup point on the contract was at the airport, however, we were taken by a shuttle to somewhere else to pick up the car, which was frustrating.

Date of experience : March 31, 2024

I made a mistake but customer service…

I made a mistake but customer service team helped me to solve a problem. My recent issue (which was of my making) was handled by Sonia. She helped me and quickly solved my problem. Thank you Very much Sonia for helping .

Have booked two vehicles through Enjoy…

Have booked two vehicles through Enjoy Travel for upcoming trip to the UK and have made changes due to size and pricing, Srabana was awesome with the change around, very professional, he advised he would return the cancellation fee which is great! So far so good with booking process.

Date of experience : April 17, 2024

Nathalie was helpful with IDP question

Nathalie was helpful with a pre rental question, confirming that as a UK resident, a valid UK driving License is required, and NOT a IDP-(International Driving Permit). Hopefully they will update their website

Date of experience : May 01, 2024

great service

I was assisted by Srabana,her customer service was great and she went above and beyond to help me out when she really didn't need too.

Excellent service

Realised I had made an error in my online booking after it was confirmed. Used online chat to get this rectified immediately. Very good service and website easy to negotiate

Date of experience : April 26, 2024

Car seat omission

In our rush to get the car booked we forgot to add on the kids car seats. I contacted Enjoy Travel. Nathalie replied from enjoy travel, got a quote from the supplier and arranged booking with really good communication throughout getting it sorted.

Date of experience : April 16, 2024

Car rental not available and no refund

Rented a vehicle and the branch closed early, was advised to go next day which I did only to be told car I booked was not available and I would need to take a more expensive car. I was not prepared to do this and they refused to refund me. So I'm £300 down and no car for an important week. Terrible customer service and just making rules to take their customers money.

Date of experience : March 29, 2024

Thank you, Srabana

Needed to adjust a car rental booking today and Srabana was very helpful over the live chat. Thanks!

Date of experience : May 02, 2024

I had to modify my booking and it was a…

I had to modify my booking and it was a breeze. Sonia did a great job

Date of experience : May 08, 2024

1sr class service

I have been using Enjoy for several years now, booking early to ensure I get the right car, however when I book early prices can be a little higher, that’s not a problem as once again Enjoy in the form of Nathalie have changed by booking to the new best price available. Once I had pointed out to the new lower price Nathalie could not have been more helpful and changed my booking, saving me £80 on my original booking !!! Well done and thank you Enjoy, great customer service 1st class Nathalie👏🏻👏🏻👏🏻👍🏻🙏🏻

Date of experience : April 15, 2024

Thanks to Srabana for his help after…

Thanks to Srabana for his help after I’ve made a mistake with my reservation. Very professional, helpful and fast !

Very impressed with the speed and…

Very impressed with the speed and efficiency of the support team, and in particular Srabana who resolved an issue within minutes. Thank you!

Date of experience : April 23, 2024

Any book, reschedule and cancellation related updates, please call us directly.   Your request might not be available or on time, therefore, it must be confirmed on the phone or in person.

Contact Numbers

Phone: +61(7) 32568 388 0410988689(Derek) 0411551285 (Jane)

[email protected] [email protected] [email protected]

enjoytravel.com.au

Contact Form

Suggested companies

Discovercars.com, holidaycars, vipcars.com.

EnjoyTravel.com   Reviews

In the Car Rental Agency category

Visit this website

Company activity See all

Write a review

Reviews 3.9.

4,978 total

Most relevant

Lacks transparency during the booking process

I just reserved a car on that website and encountered several issues: 1. I discovered that I have to pay an Out of Hours Fee, but only after receiving the voucher. There was no warning or indication of this during the booking process. 2. The voucher specifies Out of Hours information for 2021, 2022, and 2023, but there is no mention of 2024 and 2025. 3. The amount of the Out of Hours Fee is not provided anywhere. Overall, this website lacks transparency and fails to provide accurate information before and after booking. I have reached out to customer service and am currently awaiting a response. I will update this post. ***UPDATE: After my request, customer service contacted the local car rental company and I received a satisfactory response. As soon as the rental is finished, I will update the post again.

Date of experience : 09 May 2024

Reply from EnjoyTravel.com

We have a request from you for information which we are dealing with, the reservation was made 3 hours ago and the collection is not until December. Our team have already contacted the local supplier for clarity.

Nathalie, helped me up with a change in a reservation. She provided me with accurate and fast information about how to proceed. I'm so pleased with the service received from Nathalie.

Date of experience : 08 May 2024

Question re deposits

Nathalie answered me few questions I had around booking. She was really quick, thorough and kind. Super service, thanks so much.

I made an error when booking my car.

I made an error when booking my car. Nathalie sorted it out immediately and with minimal fuss. Great service

Super nice on changing my…

Nathalie was super nice on changing my reservation for car rental. Great experience so far with Enjoy travel.

Date of experience : 10 May 2024

Good support on Chat

I've needed to clarify something about the cancellation protection and Sonia provided really great support. Thank you again, Sonia.

Great experience!

I had to make a last minute change to my booking due to difficult circumstances and Enjoy Travel was fantastic. Especially Nathalie, she was exceedingly helpful and understanding. Great team there. With by far the cheapest prices. Highly recommended!

Date of experience : 15 April 2024

All's well that ends well!

We were given the wrong information as exactly where to greet the car supplier, LagoRent. Instead we took advantage of our already included Jet2holidays.com hotel transfer. When Nathalie heard about our predicament she contacted LagoRent whose representative was waiting in a different nearby location to greet us! In the end, two really polite young lads delivered our car direct to the hotel after contacting us by phone. So, all's well that ends well. Full marks in the end to everyone involved. Jack & Annette

Date of experience : 24 April 2024

Be careful! I contracted a rental car company in Turkey (DMR Car - Rent a Car) through the Enjoy Travel platform, but the rental company is a scam. They haven't returned my 500 euros deposit since Jan/24. The DMR Car sent a fake proof of transfer to Enjoy Travel, and now they are washing their hands about my case. I sent a copy of my credit card statement, but they prefer to trust the scam company. I am spending hours and hours in order to get my money back, but I will not give up.

Date of experience : 02 January 2024

Thank you for the review. This is a review of the rental company and not EnjoyTravel.

Couldn’t give a zero so one star it is.

Couldn’t give a zero so one star it is. Booked car hire to pick up at 12:00 on Wednesday and drop off the following day at 14:00 This is two days rental as it’s over 24 hours so I’m happy with that as it suits my hire period. I arrived at the car hire office to find out they have lunch from 12:00-14:00, nowhere on any paperwork or during the booking process did it state this. We waited nearly 2 hours for a member of staff to return from their break to issue us a car. So approximately 14:00 we drove off, I returned the car the next day around 14:00 so used the car for less than 24 hours but enjoy travel refuse to refund the second day even though I couldn’t collect the car at the time I selected as the office was shut. If it said the office opens at 14:00 I would’ve booked it for one day as I knew I’d be back in time. Horrendous customer service with zero explanation as to why they won’t refund the second day even though Enterprise said it was within 24 hours so I will be refunded. Steer clear unless you want unclear instructions and poor customer service.

Date of experience : 02 May 2024

Live chat with Sonia ...

Live chat with Sonia ... we booked a car on the site and made an error with the collection time ... when we looked to rebook with the new time the car was not available ... Sonia gave a full refund including insurance cover taken out and we were able to re book on the site

Date of experience : 01 May 2024

Unclear instructions and misinformation provided

Company gave incorrect pickup location. Said it was Heathrow airport. Turns out it was a hotel which required 2 trains and a bus to get to! They also said we can use a debit card for the deposit. Wrong! Because we didn't have a credit card under the driver's name, it cost is an extra £539 PER CAR non refundable! More than the actual booking cost. Has ruined our holiday completely. When contacted the company, they didn't even apologise for the inconvenience but rather told us the information was available in section 5.3 on page 4 of a lengthy terms and conditions! They also sent a screenshot of their policy in which it states a debit card can be used! When I asked them about this, and why they list the pickup location as Heathrow, they stopped replying. Unbelievable customer service. Stay far away Edit; even after this review still not a single apology for their unclear Information. Expecting a customer to read terms and conditions after providing Heathrow as the pickup location. And then also staying a debit card is sufficient when it is not. Fact of the matter is incorrect information was provided and no apologies or refund is provided shows this company lacks organisation and customer service. Stay away. Appalled. As a business owner I couldn't imagine treating customers in this manner.

Date of experience : 03 May 2024

Thank you for the review. The rental terms were agreed online and were sent to you via email once booked. This email was in your possesion for 1 month before collection and comes with a handy checklist which points to the most commonly questioned parts of the agreement. One of these items is accepted payment methods. In the terms it states the cards accepted for the car rental and those accepted for the deposit/excess. It clearly lists only credit cards in theis section. I personally checked this before replying to be 100% sure. In terms of location information, when booking we show if the rental company is on-site or off-site to allow the customer to make a choice based on their needs and their budget. The more detailed collection instructions are on the rental documents sent after booking, you again had these for 1 month prior to travel. With the rental provider it states clear instructions to catch a bus to the rental depot, it certainly is not 2 trains and bus. Please note we are a booking website, all the information provided is given to us by the rental provider, it is our job to ensure this is displayed and sent to you. This is done on the website and email and we also provide as stated reminders in the form of a checklist and prompts to read and understand the terms. If you had any questions around the terms we would have happily answered them.

Patience and competency

I made a mistake during my initial booking. I contacted EnjoyTravel to ask if I could fix this mistake. Nathalie answered my questions, and then waited with me while I rebooked. It was fast and easy. Extremely thankful for their help to fix my own mistake.

Date of experience : 30 April 2024

This is what costumer support should be…

This is what costumer support should be like! My flights got changed and so I had to change my booking. The whole process was quick and smooth thanks to Nathalie. She was very kind and helpful! Clear recommendation!

Thank you so much to Nathalie for her help today i easily cancelled a booking and rebooked another car . Nathalie ensured i got all the information correct very effiecient 👍👍👍

Fake reviews

Zero customer service and a list of repeating fake positive reviews! Took a 5% fee for booking without advising & unable to get any receipt from them for my business expenses. Have looked at reviews at various times over past 6 months and the same positive reviews are posted with previous week date on them - all fakes.

Date of experience : 26 April 2024

Please note all reviews on this site are from customers who have used our service. TrustPilot have strict rules to deal with fake reviews.

They are really bad.

They are really bad. First thing they didn't mention properly that a credit card is needed to take the car. When asked they showed a 5.4 clause in small letters. I lost 1.6k. it's money I don't have. Anybody can help me recover this please let me know. I would be very very grateful.

Thank you for the review. All rental terms are agreed to before payment is made and they are subsequently sent to you in email after the booking is placed. Within the email there is a checklist with the most important items to check, one of these is "accepted payment methods" Your rental was placed over 3 weeks before the collection which allowed you enough time to check the terms using the checklist and/or ask any questions related to your rental.

!!!!!SCAMMER ALERT!!!!!

DO NOT USE THIS COMPANY !!!!!!!SCAMMER ALERT!!!!!!!! if you book with enjoy travel and think the price is what they tell you well!!!!! ITS NOT. I booked a car hire for 8 days in lanzarote and when i got to goldcar I was told I needed to either pay 1700€ deposit on a 28 day return once I have took car back or pay 186€ non refundable for insurance as the insurance and excess protection I have already paid was not valid. Plus they also wanted a payment for a full tank of fuel up front of 141€ which again would take 28 days to be returned to me. ABSOLUTELY CRAZY who has £1500 spare in their bank account after a holiday to put down as a holding deposit for a hire . Ill never use this company again. And the review is that of Enjoy travel & Goldcar hire company. Both are working in conjunction with each other and enjoy travel is taking insurance and protection payments which the hire company say isn't valid.

Date of experience : 27 April 2024

Thank you for the review. This review is of the rental company not of EnjoyTravel.com

I’m always Leary of chat apps but…

I’m always Leary of chat apps but Srabana made the change seamlessly. Very efficient transaction

Fantastic customer service!

Fantastic customer service! When there's anything, just write an email to the customer service, and they resolve it very quickly. It really made my day better :-) P.S. Shout out to the customer service person that was super helpful - Nathalie. Thank you very much!

Date of experience : 25 April 2024

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You can enjoy a variety of benefits with American Express Cards ® , including embedded Card Benefits. American Express also offers optional trip protections available for purchase, including Trip Cancel Guard , for bookings made through AmexTravel.com. Terms apply.

Fine Hotels + Resorts ® Special Offers

Enjoy special offers including complimentary nights and property credits at select Fine Hotels + Resorts ® properties when you book through American Express Travel. Travel dates and terms apply.

Take control of your travel with easy links and tips to help redeem eTicket Flight Credits, view your itinerary, cancel bookings, and more. Simply log in to “ My Trips ”.

View Itinerary

View the details of your trip, invoice, and itinerary.

Flight Booking Hotel Booking Car rental Vacation Packages Cruise Booking 

Redeem eTicket Flight Credits

If you have eTicket Flight Credits available with Amex Travel, learn about your redemption options and expiration and ticket details.

Change my Booking

Understand how to make a change to your trip.

Change your Flight Booking Change your Hotel Booking Change your Car rental Change your Vacation Packages Change your Cruise Booking

Amex Travel Terms & Conditions

Membership Rewards ® Fine Hotels + Resorts ® The Hotel Collection 

Cancel my Booking

Understand how to cancel an existing booking.

Cancel your Flight Booking Cancel your Hotel Booking Cancel your Car rental Cancel your Vacation Packages Cancel your Cruise Booking

Frequently Asked Questions

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View your itinerary, cancel a booking, or manage a trip yourself by logging in to “ My Trips ”.

Learn how to use Membership Rewards ® points for your next booking.

Eligible Platinum Card Members can get up to  $200 back in statement credits each year for prepaid Fine Hotels + Resorts ® bookings or The Hotel Collection bookings of two nights or more through American Express Travel when you pay with your eligible Platinum Card. 

How-to Videos

Learn how to use Membership Rewards ® Pay with points for all or part of your flight, prepaid hotel, prepaid car rental, vacation packages (flight and prepaid hotel), or prepaid cruise booking through AmexTravel.com

How to Manage My Trip

Learn how to view your itinerary or cancel an existing booking, understand seat and baggage options, and more within My Trips. 

How to Redeem an eTicket Flight Credit Online

If you have an eTicket Flight Credit from a flight originally purchased through AmexTravel.com, learn how to redeem it online.