oasis travel terms and conditions

Membership Terms

PLEASE SCROLL DOWN AND READ THE APPLICABLE MEMBERSHIP TERMS AND CONDITIONS BELOW. 

These Oasis Vacations Terms and Conditions (“Terms and Conditions”) govern your use and enjoyment of Oasis Vacations (“Oasis”), any Oasis website (the “Website”), the Oasis portfolio of vacation options, experiences, as well as other Moments, services, benefits, and privileges that we may make available to you from time to time in connection with your Oasis Membership (collectively, “Moments”). The terms “we”, “us”, “our” and “Operator” refer to Oasis Vacations. The terms “you,” “your,” “Member” and “Co-Member,” and “Guest(s)” refer to you and all Oasis Members and other persons we permit to receive any Moments.

Membership in Oasis is offered to you conditioned upon your agreement to accept these Terms and Conditions. If you agree to be bound by these Terms and Conditions, you should click on the “I agree to the Oasis Terms and Conditions” selection on the enrollment and purchase pages of our Website (the “Enrollment Webpage”) . In addition, payment of any fee, including membership fees or use of your Membership shall also be considered acknowledgment of these Terms and Conditions. If you do not agree to be bound by these Terms and Conditions, you should not click the described selection, and you should notify Oasis. Failure to agree to these Terms and Conditions means you will not be able to proceed with the Oasis enrollment process or become a Member. The terms and conditions set forth on the Enrollment Webpage , inclusive of any state-specific disclosures, are incorporated herein by this reference and are part of these Terms and Conditions. Please read these Terms and Conditions and the Reservation Rules carefully and print or save copies for your files. 

Oasis MEMBERSHIP TERMS AND CONDITIONS The following Oasis Membership Terms and Conditions are applicable to you if you are an Oasis Member with access to book within the Oasis portfolio of Moments. Except regarding payment terms and obligations, Club Members shall be considered “Members” and a Club Membership a “Membership.” 

1. Payment.

A. Payment for Your Oasis Membership.

Your Oasis Membership is comprised of the “Annual Membership Fee” applicable to your Membership Program. For and in consideration of your payment of the Annual Membership Fee, if applicable, you are acquiring from Operator the right to receive, access, and purchase certain Moments, as well as the right, as available, to reserve the use and occupancy of any of our “Portfolio” of vacation/lodging options described in and subject to these Terms and Conditions, the Reservation Rules, content on your Member Webpage, and such other documents, terms and conditions, rules, plans and/or policies governing your Membership (collectively, the “Oasis Documents”). The availability of our Portfolio, Oasis Moments and Additional Moments to you is based on your Membership Program, as further described herein and in the other Oasis Documents. These rights and the bundle of Moments are referred to herein as your Oasis “Membership” and may or may not be evidenced by Operator issuing to you a digital “Certificate of Membership.” Your Membership does not constitute an interest, equity or otherwise, in any organization and is solely representative of the Moments provided. The initial duration of your Membership is based on the Membership Program you select and is the twelve (12) month period beginning on the date you purchase your Membership and agree to these Terms and Conditions (the “Annual Term”) or (b)such other period as may be described to you in a separate Oasis Document beginning on the date you activate your Membership and agree to these Terms and Conditions (hereafter, your “Membership Term”). Your Membership Term is renewable for up to twenty-nine (29) subsequent Annual Terms by payment of the then-current Annual Membership Fee applicable to your Membership Program.  We may change the fees and charges then in effect, or add new fees or charges, by giving you notice in advance. During the first nine (9) Annual Terms, the maximum annual increase of Annual Membership Fees, will not exceed CPI plus four and one-half percent (4.5%). At Annual Term ten (10), and again at Annual Term twenty (20), as applicable, Operator may change the annual maximum Annual Membership Fee increase percentage in its sole discretion. “CPI” means the percentage change in the Consumer Price Index for Urban Consumers (U.S. City Average, All Items (1982-84=100)) for the twelve (12) month period ending October 31st of the immediately preceding calendar year. Your Annual Membership Fees are consideration for Membership and renewal of your Membership and are not payment for any goods or services. You may terminate your Membership at any time upon thirty (30) days written notice to Operator at 925B Peachtree St. Atlanta, GA 30309 or via email to [email protected].

B. Payment for Your Club Membership.

Your Club Membership subscription cannot be “paid over time.” All payments are non-refundable, but you may cancel your Club Membership at any time upon 30 days’ written notice without penalty. All payments that you owe us must be made by a valid credit card or other payment method on file. For and in consideration of your Club Membership payment applicable at the time of your purchase, conversion, or renewal, and in the amount set forth on the Enrollment Webpage during the electronic submission and either purchase or activation of your Club Membership subscription, you are acquiring from Operator the right to receive, access, and purchase certain travel Moments, as well as the right, as available, to reserve the use and occupancy of any of these Moments described in and subject to the Oasis Documents. These rights and the bundle of Moments are sometimes referred to herein as your “Oasis Membership” or “Membership,” or “Club Membership.” Your Membership does not constitute an interest, equity or otherwise, in any organization and is solely representative of the Moments provided. Your Membership does not have a mandatory term, but all payments are nonrefundable. You may terminate your Membership at any time by giving Operator 30 days written notice. Operator reserves the right to report delinquent payments or accounts to credit bureaus, which may negatively impact your credit. We may change the fees and charges in effect for your Membership, add new fees or charges, or cancel your Membership by giving you 30 days of advance notice.

C. Residents of New York may cancel their initial purchase of their Oasis Membership without penalty or obligation within three (3) business days of receipt of this notice. Residents of California; Virginia; and Washington may cancel their initial purchase of their Oasis Membership without penalty or obligation within seven (7) business days of receipt of this notice. Residents of Minnesota, Maryland, and British Columbia, Canada may cancel their initial purchase of their Oasis Membership without penalty or obligation within ten (10) business days of receipt of this notice. Such cancellation notice must be signed, dated, and sent in writing to the following email address: [email protected].

2. Payments Other than Credit Card.

All payments that you will owe us must be made by a valid credit card or through automated clearinghouse (“ACH,” and sometimes referred to as “Pay by Bank Account”). Those payments include your Annual Membership Fee, Moment Fees (e.g., Nightly Rate and Taxes and Fees), Additional Moment Fees, and certain other fees.

3. Automatic Payment Program.

By agreeing to these Terms and Conditions, you agree to pay the Annual Membership Fee as applicable, at the rate in effect when due (or in the alternative, at the rate in effect upon automatic renewal). By agreeing to the Authorization for Automatic Payments (the “Automatic Payment Authorization”), you also thereby consent to the automatic payment program for such Annual Membership Fee, trip payments, as applicable, and pre-authorize Operator to initiate Annual Membership Fee, trip charges, as applicable, to the credit card or other payment method attached to your profile, or such other valid credit card or other payment method, including ACH payments, so designated as “primary” on the Enrollment Webpage or other payment method entry screens. This Automatic Payment Authorization shall remain in full force and effect until you notify Operator by email at [email protected] or by telephone at (404) 500- 8535 that you wish to cancel your authorization. Operators must receive your notice at least three (3) business days before the next scheduled date of any payment in order to cancel your authorization before that date. No less than thirty (30) days and no more than sixty (60) days prior to expiration of any Membership Term, you will receive an email alerting you to the pending expiration of (and option to continue) your Membership and the exact amount of the then-applicable Annual or other Membership Fee. Renewals are effective only if valid payment is made prior to or contemporaneously with expiration of the current Membership Term, and you may opt out of your Membership prior to such renewal. Except for certain limited rescission or similar rights provided by applicable state or local law, Annual Membership Fees, and Subscription Fees, are nonrefundable; failure to receive Oasis Moments or Additional Moments or otherwise use the Membership does not entitle a Member to a refund of his or her Annual Membership Fees, or relieve such Member of his or her obligation to continue paying Annual Membership Fees, trip payments, and other amounts payable to Operator in order to maintain his or her Membership in Good Standing, as defined below. Subject to applicable law, in the event of any refund of Annual Membership Fees, for any reason within ten (10) days of payment, including without limitation, substituting the credit card or other payment method, Operator may charge you an administrative fee for processing such refund equal to five percent (5%) of the amount paid or $500.00, whichever is greater. Operator will notify you of any rejection of a payment by your credit card or other payment method provider. In such event, at Operator’s sole discretion, you may have a five (5) day grace period to resolve such rejected payment prior to expiration of your Membership. During this grace period and until the payment rejection is resolved, your Membership will not be in Good Standing, and any existing reservations for Oasis Moments or Additional Moments will be canceled if the Annual Membership Fees, as applicable, are not paid in full prior to the arrival date of the reservation. All fees and other amounts paid for such canceled Oasis Moments are nonrefundable and otherwise subject to our Standard Oasis Cancellation Policy set forth herein and in the Reservation Rules.

4. Pay Over Time Payment for Trip Purchases.

Operator offers its Members the option to purchase Oasis Moments and Additional Moments on a pay-over-time basis (“Pay Over Time”), in which case: (i) the trip must be booked more than 60 days in advance of arrival; and, (ii) your payments will be due on a periodic basis until the last payment, which is due a minimum of 30 days in advance of arrival. If you elect to purchase an Oasis Moment or Additional Moment using Pay Over Time, you agree to: (a) pay the installments when due; (b) the automatic payment program (as described in Section 3) for such installment payments; and (c) authorize Operator to initiate charges to your ACH account designated on the Registration and Checkout Webpage and on file with Operator to pay your initial payment and all remaining payments due and owing under the Pay Over Time payment schedule communicated to you. For clarity, Members may pay the initial Pay Over Time payment with the ACH account or credit card on file with the Operator or with existing Travel Credits or Perks existing in Member’s account. All other Pay Over Time payment installments must be made with your ACH or credit card account on file with Operator. Any amounts repaid in accordance with Operator’s trip cancellation policy will be refunded to you in the form of Travel Credits. New Members who are offered the Moment to book complimentary Oasis vacations (“Premium Trips”) and then resign their Membership prior to paying the Annual Membership Fee in full will be required to pay Operator the full, advertised Premium Trip price within ten (10) days of resignation. Your consent and authorization to participate in Pay Over Time shall remain in full force and effect unless you notify Operator of your withdrawal of consent and authorization verbally at Operator’s telephone number (404) 500-8535 or by email at: [email protected] at least three (3) business days before any scheduled date of payment. Should any scheduled payment be declined or otherwise past due for more than five (5) days, Operator reserves the right to cancel your trip. If any scheduled payment is past due for more than thirty (30) days, your Membership may be suspended, and the entire cost of your trip will become immediately due and payable. Suspension of your Membership will result in your Membership falling out of Good Standing, and consequently you may not participate in any reservations or travel with the club, including reservations already booked. Failure to pay any such charge or any other failure to make payments within ninety (90) days from their due date may result in termination of your Membership. Neither suspension nor termination, whether caused by breach of the Pay Over Time terms in this Section 4, the Oasis Terms and Conditions, or otherwise, relieves you of your obligation to pay the full amount communicated to you upon booking and any other outstanding obligations related to your Membership. Further, in the event that your Membership is suspended or terminated, all existing reservations will be canceled and all monies that you previously paid to Operator, including without limitation, Moment Fees, Additional Moments Fees, and other amounts paid in furtherance of any reservation, will be retained by Operator as liquidated damages and not as a penalty, subject to Operator’s cancellation policy. You agree that the foregoing is a reasonable estimate of damages that may be suffered by Operator as a result of your breach of these Pay Over Time terms. 

5. Oasis Moments and Additional Moments; Membership Programs.

Your Membership entitles you to reserve the use and occupancy of any of the residences, hotel and resort stays, experiences, events, services, Membership benefits, partner programs and any other Moments that Operator makes available to Members from time to time (collectively, the “Portfolio”) in accordance with and subject to the Reservation Rules and other Oasis Documents applicable to your Membership Program. The Oasis Portfolio currently consists of “Oasis Residences,”  “Oasis Experiences and Oasis Events” and “Partner Experiences,” each as currently described on the Website. Operator may change, add or remove residences, hotels, resorts, experiences, events, services, Membership benefits, partner programs and Additional Moments from its Portfolio at any time and from time to time in its sole discretion, and Operator makes no guaranty or assurance as to the availability of an Moment when desired or the continued availability of any specific component of its Portfolio. Each Membership is assigned to a “Membership Program.” Your Membership Program is the type of Membership (e.g., currently International, Global, Founding 100, or Oasis) you purchased at the time you joined Oasis. Operator may in its sole and absolute discretion add, modify or change Membership Programs and the policies applicable thereto; provided, however, any elimination of an entire Membership Program may not result in a “downgrade” (as determined in Operator’s reasonable judgment) from the Membership Program you are currently assigned at the time of such elimination (for example, if the Global Membership Program is eliminated, you may not be given an International Membership as a replacement). To the extent permitted by Operator in its sole discretion, Members may upgrade or downgrade Membership Programs; provided that Members are limited to one Membership Program downgrade during the life of their Membership (i.e., throughout your Membership Term). Each instance of consecutive enjoyment of a Portfolio reservation is referred to as an “Oasis Moment.” Oasis Moments may be reserved on a first come-first served space available basis (except as otherwise determined by Operator during certain peak dates; for example the Holiday Travel Season), subject to the Reservation Rules and other Oasis Documents applicable to your Membership Program and the payment, at the time of booking, of the “Nightly Rate” for each night of occupancy as well as the flat percentage charge for taxes and fees that Operator imposes on each reservation (“Taxes and Fees”), and as further described in Section 6 below. Availability, minimum stay requirements and Nightly Rates for each vacation option within the Portfolios are searchable from your personalized Member webpage(s) on the Website (collectively, your “Member Webpage”). Nightly Rates vary based on Residence Destinations (as defined in the Reservation Rules), demand, seasonality and other factors as solely determined by Operator. Nightly Rates may vary from night to night within a single Moment. The total of all Nightly Rates, Taxes and Fees and all other amounts payable for an Moment is referred to as the “Moment Fee.” Oasis Moments may be selected and reserved by logging onto your Member Webpage, or via telephone at (404) 500-8535. Moments other than Oasis Moments are referred to as “Additional Moments” and may be made available in connection with, or separate from, Oasis Moments. The purchase price for an Additional Moment, together with all applicable taxes, fees, charges and all other amounts payable for an Additional Moment, is referred to as the “Additional Moment Fee.” Additional Moment Fees are separate from and not included in your Moment Fees, regardless of whether the Additional Moment is related to an Oasis Moment. Except as otherwise provided by Operator, Additional Moment Fees are due and payable in full at the time of booking the Additional Moment. Subject to your Membership Program, availability, and the Reservation Rules, there is no limit to the number of Oasis Moments or Additional Moments you may enjoy during your Membership Term, provided that you and your Membership must be in Good Standing in order to reserve any Moment, to use or occupy any Oasis Portfolio for which you have an existing reservation for an Oasis Moment, or to receive any Additional Moment. A Member in “Good Standing” is a Member: (a) who is current in the payment of all amounts due to Operator, (b) who is in compliance with all applicable Oasis Documents, (c) whose Membership is not suspended or terminated, (d) whose Membership Term has not expired without renewal, (e) whose Membership is subject to a Trial Term arising from an agreement with a third-party and such Member has not fallen out of Good Standing with such third-party, (f) who has not asserted or overtly threatened any claim or action against Operator or any Indemnified Party (as defined below), or (g) whose Membership has not otherwise fallen out of Good Standing.

6. Enjoyment of Oasis Moments and Additional Moments.

Your receipt of each and every Moment is subject to your Reservation Rules and other Oasis Documents. In addition, the reservation of Oasis Moments and the use and occupancy of all vacation options within the Portfolio is subject to all rules, contractual obligations, laws, and regulations applicable thereto, including without limitation, applicable zoning regulations and governing documents (e.g., homeowners’ association covenants, conditions and restrictions) and third party service provider/owner and Operator-imposed rules (collectively, and as to each Portfolio option, the “House Rules”). The reservation and receipt of Additional Moments is also subject to the rules, contractual obligations, laws, and regulations governing each such Additional Moment, including without limitation, third party service provider/owner and Operator-imposed rules (collectively, and as to each Additional Moment, the “Additional Moment Rules”). You are also solely responsible for payment of all transportation, food and beverage, telephone, Portfolio-specific charges, Moment-specific charges and other items of a personal nature (collectively, “Folio Charges”). As a convenience to you, Operator may occasionally offer you the opportunity to charge a variety of services to your Membership account as further provided in the Reservation Rules. 

7. Charges for Taxes and Fees.

In connection with processing all reservations for an Oasis Moment or Additional Moment, a portion of the charge to your credit card or other payment method on file with Operator may include a charge for Taxes and Fees. This charge includes an estimate of the amount we pay to any applicable taxing authority in connection with your reservation for taxes owed on your lodging and may include, without limitation, taxes for sales and use, transient and/or hotel occupancy, room, excise, value added and/or other similar taxes. The amount payable to the applicable taxing authority in connection with your reservation may vary based on the jurisdiction in which the lodging where you will be staying is located, and may be less than the amount we estimate, the balance of which we retain as part of the compensation for our services and the administration of your reservation and booking process. You are solely responsible for payment of all Taxes and Fees, as well as any additional charges imposed by any municipality, state, federal or other government authority in connection with your Membership and receipt of Moments, including, for example, payment of all departure taxes, sales taxes or similar charges. Taxes and Fees apply to certain Portfolio options only, including Oasis Residences, but do not apply to Oasis Experiences or Partner Experiences, each of which may have a separate and different charges for taxes and fees. 

8. Travel Experience Credits.

Operator may from time to time issue credits to a Member’s account for future travel in the Oasis Portfolio and other use and enjoyment of Moments (collectively, “Travel Credits”). Except as otherwise provided by Operator, or as prohibited by applicable law, Travel Credits are issued for cancellation refunds (as further described in Section 9 below and in your Reservation Rules) and may generally be used for payment of the Nightly Rate and Taxes and Fees in some Portfolio travel, and may be used to settle Folio Charges billed during a Moment or payment of either your Annual Membership Fee as applicable. Travel Credits are issued for sales or other Member incentives, valid Member referrals, as well as concessions and appeasements. Travel Credits may also be used in some Portfolio travel, but only for payment of the Nightly Rate portion of an Moment Fee or Additional Moment Fee (e.g. Travel Credits may not be used for payment of Taxes and Fees). Further, Travel Credits may also be used to settle Folio Charges billed during an Moment or payment of either your Annual Membership Fee, as applicable.  Terms and conditions of issuance and use may be changed by Operator at any time, without advanced notice, and in Operator’s sole discretion. 

9. Modifications to and Cancellations of Moments.

Modifications and cancellations of Oasis Moments and Additional Moments are subject to our Standard Oasis Cancellation Policy set forth in your Reservation Rules, or as otherwise set forth in any applicable Additional Moment Rules. As detailed in the Reservation Rules and except as otherwise prohibited by applicable law, Members are not entitled to cash refunds for fully or partially canceled Moments, and only Members in Good Standing will be entitled to any refunds. All such refunds will be issued in the form of Travel Credits toward future Moments. The number of Travel Credits, if any, that may be issued as a refund for a modified or canceled Moment is based on several factors including the timing of your cancellation, your Membership Program, and the Portfolio option being canceled (e.g., residence vs. hotel stay vs. experience, etc.). Except as otherwise provided in the applicable Additional Moment Rules or as prohibited by applicable law, Additional Moment Fees are also non-refundable, and Members will be issued Travel Credits for canceled Additional Moments. Operator reserves the right, in its sole discretion, to cancel without refund any Oasis Moment or Additional Moment in the event that your Membership ceases to be in Good Standing, whether caused by the expiration or non- renewal or your Membership, the termination or suspension of your Membership, your becoming delinquent in the payment of any obligation under the Oasis Documents, your breach of any obligation under the Oasis Documents, or otherwise. Operator also reserves the right to cancel at any time any reserved Oasis Moment or Additional Moment in the event that the subject Portfolio option or Moment is removed from the available Oasis Portfolio, no longer available to your Membership Program, or otherwise deemed unavailable by Operator in its sole discretion and, in such event, you will receive a full refund of your Moment Fee or Additional Moment Fee payments for any Operator-canceled Moment; provided that in no event shall Operator be responsible for any consequential, indirect or incidental Member costs (such as travel costs) related to such cancellation. Operator-canceled Moment Fee or Additional Moment Fee payments will be made back in the form of non-cash Travel Credits. In such event, Operator will use commercially reasonable efforts to reserve comparable accommodations in cooperation with the Member. Should acceptable comparable accommodations be secured, Member will be responsible for the corresponding Moment Fee or Additional Moment Fee as the case may be. All rights and privileges (and Moments) of Members are subordinate to the claims or liens of any debt, deed of trust, deed to secure debts, mortgage, lease or similar instrument, or other encumbrances encumbering any Portfolio option now or hereafter existing. 

GENERAL TERMS AND CONDITIONS

 The following General Terms and Conditions are applicable to all Oasis Members.  “Member” or “Membership,” as used in these General Terms and Conditions, shall include any and all Members regardless of Membership level. 

1. Operator.

The operator of Oasis is Oasis Vacations, a Georgia limited liability company.  Operator’s address, email address and telephone number are 925B Peachtree St. Suite 339, Atlanta, GA 30309, [email protected], (404) 500-8535. 

2. Oasis and Your Membership.

Oasis is a composition of access rights, not a legal entity. Your Membership is not an interest, equity or otherwise, in Operator, its affiliates or any other legal entity and does not entitle you to any share of assets, income, gain or voting rights. You are not acquiring any vacation ownership interest or real estate interest, and your Membership does not constitute the rental, leasing, letting or granting of a license to use any living quarters or sleeping or housekeeping accommodations in, from, or a part of, or in connection with, any hotel, apartment house, rooming house or camp, park, condominium or resort. Your purchase of the Membership does not provide you with ownership in, or the recurring right to use for a period of time more than one year, any specific Portfolio option or other accommodation or facility, and Oasis is not an arrangement, plan, scheme, or similar device providing ownership rights in or the right to use any accommodations for a period of time less than a full year during any given year, on a recurring basis for more than one year. Membership does not entitle you to use or occupancy of any specific geographic location. The Portfolios are not subject to any common instrument. Portfolio options may be removed from availability or your Membership Program at any time. Portfolio options are not divided into, and Members’ reservations are not allotted from, any use or occupancy periods or intervals of time. Use and occupancy is predicated on the right to occupy available Portfolio options common among all Members (subject to Membership Program policies), on a first -come, first -served basis, unless otherwise specified by Operator during certain peak dates (e.g., “Holiday Wishlist”), and without a specific minimum or maximum number of nights allocated to or prearranged for any Member. The services to be provided under these Terms and Conditions shall commence as of the date you agree to these Terms and Conditions, and the primary purpose of these Terms and Conditions is not the right to purchase or receive goods or services in the future. Your Membership does not entitle you to the receipt of any good, service, product or merchandise at a discount, and the Moments are not obtained or provided from cooperative purchases. Your Membership is purchased for recreational, personal use and is not to be purchased as an investment. 

3. Fees Payable by Members.

All Members are required to maintain a valid credit card or other payment method on file with Operator. Except as otherwise provided in the Oasis Documents or in writing by Operator, all fees and charges payable by Members hereunder must be paid in U.S. dollars and are due on demand, which may be made electronically, or may be charged to the Member’s credit card or other payment method on file with Operator, which charges you hereby expressly authorize. Should any such bill remain delinquent for more than a period of thirty (30) days, your Membership will be immediately suspended, and such unpaid amount will incur interest charges of one and one half percent (1.5%) per month (but shall not exceed the maximum permitted by law). Continued failure to pay any such charge or any other failure to timely make payments due hereunder is grounds for immediate termination of your Membership. By agreeing to these Terms and Conditions, each Member agrees that Operator is authorized to charge any outstanding amounts to such Member’s credit card or other payment method on file with Operator. 

4. House Rules and Additional Moment Rules.

Because many of the Portfolio options in our portfolio have their own characteristics which may be distinguishable from other Portfolio options, we reserve the right to enact separate rules for each option (as to each, the “House Rules”). We also reserve the right to enact separate rules for each Moment (“Additional Moment Rules”). House Rules and Additional Moment Rules may change from time to time without advanced notice at Operator’s sole discretion and may be based on contractual obligations, laws, and regulations governing each Portfolio option or Additional Moment including, without limitation, any applicable zoning regulations and governing documents (e.g., homeowners’ association covenants, conditions and restrictions) and third party service provider/owner and Operator-imposed rules. We will provide you with a copy of applicable House Rules and Additional Moment Rules, respectively, at the time a reservation is made. By agreeing to be bound by the terms of the General Terms and Conditions and any other applicable Oasis Documents, you agree to comply with, and acknowledge that the use and occupancy of each Portfolio option, or receipt of each Additional Moment, by each Member and Guest is subject to, all applicable House Rules and Additional Moment Rules. Oasis Moments and Additional Moments are for your personal use only and may not be rented, sold or otherwise transferred to any third party. 

5. Maximum Occupancy.

Occupancy of Portfolio options shall not exceed the maximum number of persons, regardless of age, specified by the Operator in your Confirmation Email or otherwise provided in any federal, state, or local statute and/or ordinance (“Maximum Occupancy”). In the event that your party exceeds any applicable Maximum Occupancy, Operator may, in addition to its other rights and remedies, refuse or terminate occupancy of the reservation and any nights remaining in such Moment shall be canceled without refund and all travel fees shall be retained by Operator as liquidated damages, and not as a penalty. 

6. Check-In and Check-Out Times; Holdover Occupancy.

Unless otherwise specified, Member arrivals shall be no earlier than 3:00 p.m. local time (“Check-In Time”) and Member departures shall be no later than 11:00 a.m. local time (“Check-Out Time”). Early check-in and later-check out requests may be honored, if available, though a fee may apply for any such requests. Each Member agreeing to these General Terms and Conditions agrees to vacate the applicable Portfolio option at or prior to the applicable Check-Out Time or such later time as may be agreed to by Operator. In the event any Member or Guest fails to vacate a Portfolio option at the expiration of his or her Oasis Moment, he or she shall be deemed a “Holdover.” Operator reserves the right to take such steps as may be necessary to remove any such Holdover from a Portfolio option, and to assist any other Member who may be affected by the Holdover’s failure to vacate in finding comparable alternative accommodations (as determined at Operator’s sole discretion) during any such holdover period. The Holdover shall be responsible for the following “Holdover Charges”: (a) the cost of any alternate accommodations secured for the Member or Guest affected by the Holdover’s failure to vacate or, if such alternate accommodations cannot be secured or are not desired by the affected Member or Guest, the affected Member or Guest’s entire Moment Fee, if applicable; (b) any other costs incurred by Operator or the affected Member(s) or Guest(s) due to such Holdover’s failure to vacate; and, if applicable, (c) the Nightly Rate (plus all applicable Taxes and Fees) for each night of occupancy, plus an administrative fee of fifty percent (50%) of the Nightly Rate for each night of occupancy, such fee to be charged by Operator as liquidated damages for Operator’s internal costs, and not a penalty. In the event it is necessary for Operator to contract for a period greater than the actual period of holding over in order to secure alternate accommodations for another Member or Guest as set forth above, the entire period shall be the responsibility of the Holdover. By agreeing to the Terms and Conditions, the Member agrees that Operator is authorized to charge any and all Holdover Charges to such Member’s credit/debit card or other payment system on file with Operator, which charges may be made daily for any night of holdover occupancy. Failure to pay is grounds for suspension or termination of your Membership, which termination shall not affect our right to receive full payment of Holdover Charges. We reserve all legal rights to collect any such Holdover Charges. 

7. Smoking and Pet Policies.

A. Smoking is absolutely prohibited inside any Portfolio lodging option (including, without limitation, all Oasis Residences). Smoking is also not permitted outside of a Portfolio lodging option (for example, on a balcony); please see applicable House Rules for additional information. Members shall be solely responsible for all cleaning and related fees that Operator may charge as a result of the violation of this policy, which includes a $250.00 fee.

B. Pets are likewise absolutely prohibited from being inside or staying at any Portfolio lodging option (including, without limitation, all Oasis Residences), unless otherwise stated by Operator. In cases of a dog meeting the definition of a “service animal” under the Americans with Disabilities Act (ADA), and for which you have notified Operator in advance, Operator may permit the animal, subject to approval by the landlord or other agent of the specific Portfolio lodging option for which you are requesting the exception. Nothing in this Section 7 may be construed to imply that Operator is subject to the requirements of the ADA in all cases (particularly with respect to Oasis Residences), or is otherwise required to permit any animals in Portfolio lodging options, even to the extent such animals meet the definition of a “service animal” under the ADA. Further, Members shall be solely responsible for all cleaning and related fees that Operator may charge as a result of (i) the violation of this policy or (ii) a service animal’s presence in a Portfolio lodging option as authorized and permitted by Operator. You acknowledge and agree that the imposition of such fees is allowable and any amount charged is reasonable under the circumstances. 

8. Property Damage; Traveler or Guest Traveler Conduct.  

You are jointly, severally and fully responsible for your actions and the actions of your Guests, invitees and licensees during all use and enjoyment of an Moment or otherwise in connection with your Membership. No person may remove from any Portfolio option, any property or furniture belonging to Operator or the property owner. Members are responsible for the full replacement cost of any damaged or missing property. By agreeing to these General Terms and Conditions, each Member and their Guests, agree that Operator is authorized to charge any and all loss and damages sustained to a Portfolio option or any property of Operator or its third party services providers and property owners during your Moment to your credit/debit card or other payment system on file with Operator. In the alternative, Operator has the right to invoice Members and/or their Guests for any such amounts, which invoice must be paid immediately, including any fees or costs of Portfolio. Failure to pay is grounds for suspension or termination of your Membership account, which termination shall not affect our right to receive the entire invoiced amount. In addition, in the event of any Member whose conduct, or whose Guest’s conduct, is deemed by Operator to be likely to endanger the welfare, safety, harmony or good reputation of Oasis or Operator (“Bad Conduct”), Operator may refuse or terminate occupancy of the Oasis Moment (a “Bad Conduct Cancellation”) and further reserves the right to suspend or terminate your Membership as a result of Bad Conduct (a “Bad Conduct Termination”), in each case at Operator’s sole discretion. In the event of a Bad Conduct Cancellation, any nights remaining in such Membership travel reservation, shall be canceled without refund and all travel fees shall be retained by Operator as liquidated damages, and not as a penalty. Membership subject to a Bad Conduct Termination will not be permitted to create a new Membership account or otherwise receive Moments. 

9. Personal Property.

Members and their Guests, as a condition of enjoyment of any Membership travel, assume sole responsibility for their personal property. Operator is not responsible for any loss or damage to any private property used or stored at any Portfolio lodging option. 

10. Breach of Terms and Conditions;Termination of Membership.

Your Membership may be suspended or terminated by Operator if you breach any provision of these Terms and Conditions or any other Oasis Document, including breach of the Member conduct provisions of your Reservation Rules or Travel Rules. Neither termination nor suspension, whether caused by breach, your election not to renew your Membership, or otherwise, relieves you of any outstanding obligations relating to your Membership. In the event your Membership is suspended or terminated, all existing reservations for Oasis Moments and Additional Moments will be canceled and all monies you previously paid, including your Moment Fees, Additional Moment Fees and other amounts paid in furtherance of any canceled reservation, will be retained by Operator as liquidated damages for our administrative expenses, and not as a penalty. You agree that this is a reasonable estimate of our damages. 

11. Divorce or Termination of Life Partnership.

Your spouse or life partner may be added to your Membership as a “Co-Member”, as applicable. Your Membership is personal to you and your Co-Member and may not be transferred to any third person. Use of Moments by Guests is governed by your Reservation Rules. For married couples and couples in a legally-recognized life partnership or union, membership is maintained in each of the Member and the Co-Member. In the event that the Member and the Co-Member are divorced or the union is otherwise terminated, and both the Member and Co-Member wish to continue the Membership, both the Member and Co-Member will have the option of continuing the Membership in a manner separate from the former spouse or life partner. In such an event, the Membership shall be split into two (2) separate, equal memberships, with both Members responsible for separate Annual Membership Fees on the next renewal date, and on all renewal dates thereafter. In the event that only the Member or the Co-Member wishes to continue the Membership, Membership shall be maintained only in the continuing Member. Continuation of the Membership by the Member is not in any way dependent upon continuation of the Membership by the Co-Member, and continuation of the Membership by the Co-Member is not in any way dependent upon continuation of the Membership by the Member. A Member or Co-Member who continues the Membership shall thereafter be permitted to add any new spouse or life partner to such membership as a Co-Member. All continued Memberships are and shall remain subject to the payment of all applicable Membership fees related thereto and other amounts payable in connection therewith. 

12. Death of Member and/or Co-Member.

Upon the death of either the Member or the Co-Member (but not both persons), the Membership shall automatically continue in the surviving spouse or life partner, who shall thereafter be permitted to add any new spouse or life partner to such membership as a Co-Member. Upon death of the sole Member (in the event that there is no Co-Member) or the death of both of the Member and Co-Member, the Membership may be transferred to a natural person (“Successor”) in accordance with the applicable laws of succession, provided that such Successor must agree, in writing, to accept the transfer of such Membership, pay the applicable Succession Fee described below and agree to such documents as required by Operator to evidence the Successor’s agreement to be bound by the Oasis Documents. Transfers upon death shall be conducted in accordance with this Section 12 and the applicable laws of succession. If a person to whom a deceased Member’s Membership is to be transferred in accordance with the applicable laws of succession does not desire such Membership or otherwise fails to pay the applicable Succession Fee within ninety (90) days of the transfer pursuant to the applicable laws of succession, such Membership will be terminated. All Memberships transferred in accordance with this Section 12 are and shall remain subject to the payment of all applicable Membership fees related thereto and other amounts payable in connection therewith. 

13. Representations and Warranties.

As a condition of the effectiveness of your Membership, you represent and warrant that (a) you are at least twenty-one (21) years of age and possess the legal authority to create a binding obligation; (b) you will use the Website and all Moments in accordance with the Oasis Documents; (c) your acquisition of your Membership is solely for personal enjoyment, is based upon its value as a leisure time experience and is not for investment or for-profit purposes or with an expectation that it may be resold for profit; (d) no aspect of your Membership has been represented to you as an investment Moment; (e) all information which you have supplied to Operator is true, accurate, current and complete; and (f) our representatives may offer products and services to you via email, telephone or mail and you consent and agree to receive such offers. 

14. Electronic Signature Consent and Communications .

A. General. Operator may, in its sole discretion except as provided in this Section 14, provide all agreements, disclosures and other communications (collectively, “Communications”) to you by electronic means. These Communications may include a copy of these Terms and Conditions, the Reservation and Use Rules, other Oasis Documents, confirmations of Moment (Oasis Moment or Additional Moment) reservations, member marketing communications (e.g., Jaunt, New Property announcements, reservation offers and promotions, etc.), House Rules, Additional Moment Rules, changes in terms or fees notices, privacy notices, and all other materials that we choose or are required to provide to you. However, if an applicable law or regulation requires that the particular Communication be provided to you in paper form, we will provide it to you electronically only after you have consented to electronic delivery of disclosures. In addition, even if you have consented to electronic delivery of disclosures, we may still provide any Communication to you in writing as we may choose at our discretion.

B. Delivery of Electronic Communications. When we do provide Communications to you electronically, those Communications may be delivered to your Provided Email Address (as defined below) or we may post such Communications on our Website. If we post Communications on our Website, we may send a message to your Provided Email Address alerting you to the posting. We reserve the right to send any or all records to you in paper form to your current postal mailing address on file. Electronic Communications shall have the same effect as if sent to you in paperform. 

C. Paper Copies. You have a right to receive a paper copy of your enrollment via the Enrollment Webpage and these Terms and Conditions and any other Communications if applicable law specifically requires us to provide such documentation. To request a paper copy, you must submit a tangible, non-electronic request to us at 925B Peachtree St. Suite 339, Atlanta, GA 30309, with the details of your request. Paper copies will be provided to you at no charge within fourteen (14) days of receipt of the written request.

D.Your Email Address. You agree to maintain the e-mail address provided with your Membership enrollment or any substitute therefore (collectively, your “Provided Email Address”) as a valid, active email address. If you fail to maintain a valid Provided Email Address, then any notice we send to your old email address shall be deemed sufficient notice. You acknowledge and agree that the Internet is inherently insecure, and that we have no liability to you for any loss, claim or damage arising or in any way related to our response(s) to any e-mail or other electronic communication that we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication. We may respond to an e-mail communication provided by you to either the address provided with the communication or the Provided Email Address. Any e-mail returned to us undelivered may be re-sent to you at any other e-mail address that we have in your file, unless you have previously informed us through electronic or written notice that an e-mail address is no longer valid. Although we have no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us in the event that a communication cannot be authenticated to our satisfaction.

15. Website Use. 

A. Access to Website. As a Member you will have access to “Member Only” areas of the Website and your Member Webpage via the username and password you selected as part of the enrollment process. You are prohibited from sharing your password with anyone other than your Co-Member. You may request an additional username and password for a personal assistant. You must notify Operator immediately if your password becomes compromised. You are fully liable for (i) all of your activities or omissions (and those of your Co-Members) in connection with the Website, and (ii) all activities on the Website originating from your username and password, including unauthorized use. Your access to and use of the Website are subject to the Oasis Documents. We may provide, expand or discontinue any features on the Website at any time. We retain the right at our sole discretion to deny access to anyone to our Website for breach or other violation of these Terms and Conditions or other Oasis Documents. You agree not to use your Membership for any unlawful purpose.

B. Website Content. The text, graphics, images, video, metadata, design, organization, compilation, look and feel, advertising and all other protectable intellectual property (the “Content”) on our Website is our property or the property of our partners and is protected by copyright and other intellectual property laws. You agree not to rearrange or modify the Content. You agree not to create abstracts from, scrape or display our Content for use on another website or service. 

C. Website “As Is.” We do not represent or warrant that you will have continuous or uninterrupted access to our Website or that the functions of our Website will be error free. Our Website is provided to you “as is” and “as available,” and Operator and its service providers make no representation or warranty relating to the Website, including, without limitation, its performance, availability, content, or functions. Your sole remedy for any failure or non-performance of our Website shall be for us to use commercially reasonable efforts to perform an adjustment or repair of the Website. 

D. Links or Pointers to Other Websites. Operator makes no representations about any other website that you may access through our Website. When you access a non-Oasis website, please understand that it is independent from us, and that we have no control over the content thereon. In addition, a hyperlink to a non-Oasis website does not mean that we endorse or accept any responsibility for the content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. Access to any third-party website linked to our Website is entirely at your own risk. 

16. Privacy and Your Account.

You agree that your registration and enrollment data and other information about you are subject to our Privacy Policy. 

17. Assignment; Amendments; Entire Agreement.

Your Membership is personal to you and not assignable or transferable in whole or in part, nor shall it be pledged or encumbered, without Operator’s prior written consent. Operator has the right, in its sole discretion, to amend these Terms and Conditions and any other Oasis Documents at any time, and such amendments will be effective when posted on our Website, we have delivered notification thereof to your Provided Email Address or Member Webpage, upon the renewal of your Membership, or upon your reservation or enjoyment of any Moment, whichever occurs first, unless You notify Operator in writing of your refusal to accept such amendments, in which case, Operator reserves the right to suspend or resign Your Membership. These Terms and Conditions will be effective beginning on your Membership commencement date and will continue to be effective, as amended from time to time, until your Membership is terminated or expires, or an amendment to these Terms and Conditions becomes effective, from which point the amended Terms and Conditions shall control. The provisions of these Terms and Conditions shall survive termination of your Membership. The Enrollment Webpage, these Terms and Conditions, the Reservation Rules and the other Oasis Documents constitute the entire agreement between us and you pertaining to the subject matter hereof. 

18. Property Damage; Member Conduct.

As detailed in the Reservation Rules, you and your Co-Member are fully responsible for your actions and the actions of your family members (including minor children), invitees, licensees and other Guests (collectively, the “Users”) during any Moment or otherwise in connection with your Membership. As further provided in the Reservation Rules, you and your Co-Member must reimburse Operator for any and all loss and damage sustained to an OasisPortfolio option during your Oasis Moment or any property of Operator or its third party service providers and property owners for any other Moment. You agree that Operator may charge your debit or credit card on file with Operatorfor any and all property damage sustained as a result of your or other Users acts or omissions. 

19. Assumption of Risk; Limitation of Liability; Indemnification and Release. 

A. By agreeing to these Terms and Conditions, you agree to ASSUME ALL RISKS associated with your use and enjoyment of Oasis Moments and Additional Moments. Further, your agreement is undertaken with full knowledge that your use and enjoyment of the Oasis Moments and Additional Moments can be hazardous and presents a risk of possible injury and/or death. You accept any and all risk of injury or death sustained by you or any User while in occupancy or using any Oasis Moment or receiving any Additional Moment or otherwise directly or indirectly related to your Membership. 

B. In no event will Oasis Vacations LLC, or their respective affiliated companies and subsidiaries, and all of their respective members, managers, officers, directors, employees, agents or third party service providers, property owners, insurance companies, successors in interest, commercial and corporate sponsors, representatives, and assignees (each hereinafter a “Released Party”) be liable for, and you hereby release the same from and waive all claims whatsoever for: (i) any consequential, indirect, incidental, special, or punitive damages, under any legal theory including, but not limited to, breach of contract or negligence (including, for example, consequential damagesrelating to the cancellation of any Oasis Moments or Additional Moments by Operator); (ii) any personal or bodily injury, damage, accident, loss or theft of personal property that occurs in connection with your use and occupancy of Oasis Moments and Additional Moments, in each case unless the same results from the gross negligence or willful misconduct of a Released Party; and (iii) any damages, losses, penalties, expenses or costsresulting from any act or omission of any other individual or entity providing products and/or services in connection with the Moments; and any liability of such persons in connection with any claim or action arising out of or in connection with your Membership and/or the Moments shall be limited to reimbursement of amounts which you have paid to Operatorhereunder. 

C. In consideration of your Membership and allowing you to use and enjoy the Oasis Portfolios, you agree to HOLD HARMLESS, RELEASE, DEFEND, AND INDEMNIFY each Released Party from any and all loss, cost, damage, liability (including reasonable attorney’s fees) and/or claims (collectively, “Claims”) asserted, threatened, arising from, related to, or in connection with (i) any injury or death to persons or damage to property arising from your use and enjoyment of Oasis Moments and Additional Moments or otherwise directly or indirectly related to your Membership; (ii) the above- described risks to you or any other user; (iii) your or any user’s breach of the Oasis Documents; (iv) any fraud committed by you or any user; (v) any damage to a Portfolio option or other property of Operator or its third party service providers and affiliates caused by you or any other user; (vi) any violation of laws or rights of a third party by you or any user; (vii) the unauthorized use of your Member Webpage by any third party; and (viii) any act or omission of a Released Party, in each case unless the same results from the gross negligence or willful misconduct of a Released Party. You also agree to take full responsibility for any injury or loss, including death, to you or any users which you or any user may suffer, arising in whole or in part out of your use and enjoyment of the Oasis Moments and Additional Moments and your Membership, including those injuries and damages caused by any Released Party’s alleged or actual negligence or breach of any express or implied warranty. By agreeing to these Terms and Conditions, you agree NOT TO SUE A RELEASED PARTY and agree you are RELEASING ANY RIGHT TO MAKE A CLAIM OR FILE A LAWSUIT AGAINST ANY RELEASED PARTY with respect to any waived or indemnified claims arising as a result of risks described in this Section 19. You acknowledge that you are also agreeing to this release on behalf of your minor child(ren) (to the extent the same are Users) as a parent or legal guardian, and that you are WAIVING CERTAIN RIGHTS ON BEHALF OF YOUR MINOR CHILD(REN) that the minor child(ren) otherwise may have and that the minor child(ren) shall be bound by all the terms of this release and these Terms and Conditions. Further, you agree that any and all claims for property damage, injury and/or death regarding an alleged incident shall be governed by Georgia law, without regard to its or any other jurisdiction’s conflict of laws principles and exclusive jurisdiction of any claim shall be in the Atlanta District Court or in United States District Court for the District of Georgia. We reserve the right, at your expense, to assume the exclusive defense of any matter subject to indemnification by you, and you agree to cooperate with us in such defense. 

D. Each time you renew your Membership at the end of any Membership Term or reserve any of our Oasis Moments or Additional Moments, any and all legal claims against the Released Parties are and shall be waived and the Released Parties are and shall be released from any and all liability arising from your Membership with respect to a claim which may have occurred through the date of the renewal or reservation, as applicable. 

20. Force Majeure.

Operators will use commercially reasonable efforts to ensure the availability of Oasis Moments and Additional Moments when reserved by Members. However, notwithstanding any other provision herein to the contrary, Operator shall have no liability or responsibility for and will make no refund of any fees or other amounts paid by Members in connection with its inability to perform, or any delay in or cancellation (partial or full) of Oasis Moments or Additional Moments, due to forces beyond the control of Operator, including but not limited to: acts of war, government instability, national economic instability, epidemics, quarantine regulations or other public health restrictions or advisories, terrorist attacks, strikes, acts of nature such as earthquakes, hurricanes, tornadoes and typhoons, or any other such event that renders an Oasis travel reservation unavailable, hindered, or delayed as determined by Operator in its sole discretion (each event being a “Force Majeure”). Operator recommends that Members purchase cancellation insurance for the value of all trip fees and any other related costs. 

21. Choice of Law; Arbitration.

The Enrollment Webpage, these Terms and Conditions, the Reservation Rules and all other Oasis Documents are entered into and shall be governed by and construed in accordance with the laws of the State of Georgia, exclusive of its choice of law rules. Any dispute, controversy or claim arising under, out of, in connection with or in relation to your Membership, Enrollment Webpage, these Terms and Conditions, all Oasis Documents or the Website will be resolved by final and binding arbitration conducted in accordance with and subject to the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then applicable. One arbitrator will be selected by the parties’ mutual agreement or, failing that, by the AAA, and the arbitrator will allow such discovery as is appropriate, consistent with the purposes of arbitration in accomplishing fair, speedy and cost-effective resolution of disputes. The arbitration will take place in Fulton County, Georgia. Any award entered by the arbitrator(s) shall be final and judgment thereon may be entered in any court having jurisdiction. In any action to enforce the Enrollment Webpage, these Terms and Conditions, the Reservation Rules or any other Oasis Document, the prevailing party will be entitled to costs and attorney’s fees. In the event that any terms of the Enrollment Webpage, these Terms and Conditions, the Reservation Rules or the other Oasis Document are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so the Enrollment Webpage, these Terms and Conditions, the Reservation Rules or other Oasis Documents shall otherwise remain in full force and effect.

© 2023 Oasis Vacations, LLC. All rights reserved. Privacy Policy      Reservation Terms     Membership Terms

• DESTINATIONS
• Travel Journal

Travel  Terms  &  Conditions

Your use of this site signifies your agreement to these terms and conditions ("terms").  if you do not agree to these terms, please do not use this site.  we reserve the right to make changes and corrections to this site at any time, without notice., travel agency contract.

Terms & Conditions, Consumer Disclosure Notice, Release of Liability, Waiver, Assumption of Risks, and Arbitration Agreement

PLEASE READ THIS NOTICE. IT CONSTITUTES PART OF YOUR CONTRACT FOR TRAVEL RELATED SERVICES. PLEASE CHECK YOUR DOCUMENTS WHEN YOU RECEIVE THEM. CALL GOULDS TRAVEL AND/OR YOUR TRAVEL ADVISOR IF YOU HAVE ANY QUESTIONS. MOST FARES INVOLVE RESTRICTIONS. CHANGING CARRIERS/SUPPLIERS OR FLIGHTS COULD RESULT IN THE AIRLINE/SUPPLIER DEMANDING AN INCREASED FARE. CHECK WITH THE SUPPLIER, GOULDS TRAVEL, OR YOUR TRAVEL ADVISOR BEFORE MAKING ANY CHANGES.

I. SCOPE OF CONTRACT

Goulds Enterprises LLC, DBA Goulds Travel (“Goulds Travel”) is acting as an intermediary or a mere agent between SUPPLIERS, our Clients/Travelers, and the public in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by Goulds Travel (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). Goulds Travel, therefore, shall not be responsible for breach of contract, failure to comply with any laws such as the Americans with Disabilities Act (ADA), or any intentional or negligent actions or omissions on the part of such suppliers, which result in any loss, damage, delay, inconvenience or injury, or death to travelers or travelers' companions or group members. Client/traveler is responsible for their own personal conduct and behavior at all times during the period of travel in regard to all activities, including alcoholic consumption and agency shall bear no responsibility for any actions in regard thereto. Unless the term "guaranteed" is specifically stated in writing on your tickets, invoice, or reservation itinerary from the supplier(s), Goulds Travel does not guarantee any of such supplier's rates, bookings, reservations, connections, scheduling, or handling of baggage or other personal effects. Goulds Travel does not own or operate any hotels, shore excursions, tours, transportation providers, cruise lines, vessels, airlines, travel protection companies, attractions, or other travel-related Suppliers who provide goods and/or services for the Client’s/Traveler’s trip. Client/Traveler acknowledges and agrees that Goulds Travel shall not be responsible for any loss, damage, delay, inconvenience, or injury to Client/Traveler, or group members, as a result of a breach of contract, act or omission, whether willful or negligent, criminal or otherwise, of any person, other than Goulds Travel or its direct employees/advisors, including but not limited to these Suppliers, their employees, agents, servants, or representatives. Suppliers reserve the right to deviate from the direct, customary and/or scheduled route or itinerary for any reason, without limitation and without notice. Client/Traveler acknowledges and agrees that Goulds Travel is not responsible for Supplier deviations, delays, cancellations, mandated overnight stays, missed connections, or any other condition beyond its control. Goulds Travel is not liable for any loss due to Client’s/Traveler’s gambling and is not responsible for any purchases made while on the trip. Travelers have done due diligence, are aware of the quality of the hotel accommodations chosen and agree that Goulds Travel will not be responsible if they are not satisfied.  Please see all Terms and Conditions incorporated herein, and attached hereto.  Traveler has acknowledged that they have taken note of these Terms and Conditions before making a booking with Goulds Travel.

II. RISKS, CANCELLATIONS, AND INSURANCE

Traveler assumes complete and full responsibility for, and hereby releases Goulds Travel from, any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel. However, we specifically recommend that U. S. Citizens traveling internationally, including travel to Canada, Mexico or the Caribbean, do so with a valid U. S. Passport. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department, (202) 647-5335  https://travel.state.gov/content/travel.html .  For medical information, please refer to the U.S. Centers for Disease Control (CDC), (404) 332-4559 or use their fax information service at  www.cdc.gov/travel  (404) 332-4565.

Goulds Travel shall not be responsible for any injuries, losses or damages in connection with terrorist activities, social or labor unrest, mechanical or structural integrity of air, sea, and ground transportation and accommodations, diseases, viruses, local laws, terrorist acts, climatic conditions, Acts of God, delays, changes or cancellation of travel due to weather conditions, hotel services, accidents or health related problems before or while in-transit to (e.g., an accident on the way to a tour), during, and after a tour, or any other actions, omissions, or conditions outside of Goulds Travel’s control.

If travel plans are delayed or cancelled for any reason there will be no refunds issued by Goulds Travel, except in those circumstances where Goulds Travel has issued its own schedule of cancellation, applicable to all or a portion of a booking (whenever such a schedule is issued, it will specifically indicate which trip component(s) it is issued for and it will apply ONLY to the specific trip component(s) indicated). Please note that a ‘trip’ or ‘booking’ often consists of multiple components, each of which may carry its own cancellation penalties (example: an airline ticket, a pre-trip hotel night, a multi-day adventure vacation by a tour operator, a post-trip extension designed by Goulds Travel, all of which may be subject to a different set of cancellation policies). You will be provided with the individual cancellation policies to the extent that these are available in a distributable format, for your records, but Goulds Travel is not responsible for this policy distribution. Clients are responsible for obtaining the applicable policies, either by contacting Goulds Travel and requesting a copy (if available, otherwise it will be verbally delivered) or by consulting the individual suppliers and/or their catalogs. No refund(s) will be issued for cancellations due to actual or threatened terrorist events. Furthermore, there will be no refunds due to fear of travel from actual or threatened terrorist, health, political or other similar events.

Agency bears no responsibility for travel related COVID-19 requirements that may be imposed by cruise lines, airlines, hotels, or other travel related 3rd party suppliers and/or governments which may be subject to change at any time. Agency shall make its best effort to convey information from said sources that may be related to the individual booking of client including required vaccinations, COVID-19 testing prior to departure or on arrival, face mask coverings, and quarantines. Client is responsible for verifying the rules of each supplier and checking the website of said supplier on a frequent basis as Agency is not responsible for 3rd party supplier changes. Agency may charge a non-refundable fee should client request assistance with changes to itinerary, and client agrees to pay said charges.

It is the traveler’s responsibility to protect their purchases and Travel Insurance is strongly recommended. Traveler is advised to obtain appropriate insurance coverage against these risks.  Goulds Travel has information regarding some forms of travel insurance. Traveler's retention of tickets, reservations, or bookings after issuance shall constitute consent to the above and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.

It is the traveler’s responsibility to protect their purchases, and Travel Insurance is strongly recommended. Traveler is advised to obtain any and all coverages prior to travel tour (e.g. medical, disability, travel insurance).

By embarking upon his/her travel, Traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of the above risks provided herein, as well as possible travel industry bankruptcies, pandemics and medical and climatic disruptions, and the possibility traveler may be unable to travel as scheduled because of personal emergency.  Traveler also assumes all risks for any participation in a nominal risk or high-risk activity. 

Traveler acknowledges that Goulds Travel cannot control the cancellation fees assessed by the Tour Operators or other third party’s cancellation fees that may be assessed nor control issuance of vouchers in lieu of cash. Traveler understands that should Traveler initiate any chargeback with Traveler’s credit card company to avoid previously agreed upon fees Goulds Travel will utilize all rights and remedies under the laws of the State of Florida to uphold previously agreed contractual provisions. Traveler understands that Goulds Travel does this because third parties seek payment directly from Goulds Travel. The cancellation fees do not cease to exist in the event of a chargeback. Thus, Goulds Travel will be prompted to pursue litigation and incur attorneys’ fees and costs which will be included in addition to all cancellation fees. Client also agrees that by authorizing Goulds Travel to act as Client’s/Traveler’s agent, Client/Traveler will not, except in the event of actual fraud, initiate a “chargeback” for travel services purchased on his/her behalf by Goulds Travel and/or it’s advisors in lieu of receiving a refund from the travel supplier. For purposes of these Terms & Conditions, a “chargeback” is a request to reverse payments made through a Client’s/Traveler’s credit card provider. Should Client/Traveler initiate and receive a refund by initiating a chargeback, and said chargeback results in a loss of funds or financial harm for Goulds Travel or it’s advisors, Goulds Travel and/or it’s advisor(s) will take action to collect any lost funds and any associated costs related to the chargeback directly from the Client/Traveler.

III. ALTERNATIVE DISPUTE RESOLUTION

Goulds Travel desires to maintain friendly relationships with its clients (Traveler, agents, sellers, buyers, etc.).  In order to provide for a mutually beneficial relationship, Goulds Travel has established an alternative mediation program in the event of a misunderstanding or dispute between Goulds Travel and its clients:

If a dispute arises out of or relates to this contract, or breach thereof, and if the dispute cannot be settled through negotiation, the parties agree first to try in good faith to settle the dispute by mediation administered by the World Travel Dispute Center under the applicable guidelines as established by International Forum for Travel and Tourism (IFTTA) before resorting to arbitration, litigation, or some other dispute resolution procedure. If mediation is not successful, the parties will settle by binding arbitration administered by the World Travel Dispute Center under the applicable guidelines as established by IFTTA. Judgment on the award rendered by the arbitrator(s), or written agreements of the parties, may be entered in any court having jurisdiction thereof or written agreements of the parties. If litigation is necessary to enforce this agreement, the prevailing party(s) shall receive costs and attorney’s fees. In the event that an IFTTA qualified mediator or arbitrator is unavailable, both parties agree to the submission of the dispute to a mutually acceptable dispute resolution service.

The issuance of any tickets, reservations, or bookings by Goulds Travel is done on the express condition that: 1. Goulds Travel shall not be responsible for any changes in fares, rates, charges, or prices initiated by the carrier(s) or supplier(s) of services, and 2. Goulds Travel shall not be responsible for any damages resulting from cancellations, changes, or disruption of any services and/or for refunds of monies already paid or transmitted to any carrier or supplier of services.

Traveler’s initial retention of tickets, reservations, or bookings after issuance shall constitute a consent by customer, on his/her behalf and on behalf of his/her traveling companions, to the above.

Nothing agreed to herein by the customer is meant to interfere with customer's legal rights against any carrier(s) or supplier(s) of services.

The payment of the required deposit or any partial or full payment for a reservation on the chosen tour/package shall constitute consent to all provisions of this Terms & Conditions statement as well as the provisions listed in the general Goulds Travel trip reservations and itinerary details document(s), as well as in the trip-specific Goulds Travel policy on payments, cancellations & refunds, as well as all provisions contained in any brochures, trip descriptions, and/or itineraries, or other forms of collateral provided to the client in conjunction with a booking.  These provisions are hereby incorporated by reference in this Disclosure Notice, and clients are advised to take note of them.

Goulds Travel is acting as a mere agent for suppliers as stated above and its agents, servants, and employees, shall not be responsible for personal injury or property damage, loss or delay, or change of itinerary incurred by any person or tour participant arising out of the act of negligence of any direct or supplemental air carrier or other person or entity engaged in transporting the passenger, hotel or other person rendering any of these services, or accommodations being offered in these tours; nor shall Goulds Travel be responsible for any injuries, death, damages, loss, or delay in any means of transportation or by reason of any event beyond the actual control of Goulds Travel or of any agent or supplier or due to force majeure. The right is reserved to decline or accept or to retain any person as a member of a trip; change a trip from ‘escorted/guided’ by Goulds Travel, to ‘partially escorted/guided’ by Goulds Travel or by a replacement escort, to ‘unescorted’ by Goulds Travel or by a replacement escort, should circumstances preclude the designated Goulds Travel escort or replacement escort from accompanying the trip for whatever reason; or to cancel a trip outright due to low passenger sign-up numbers, illness of a service provider, supplier default, or any other circumstances beyond the control of Goulds Travel.

If the contract between Goulds Travel and the passenger, on the one hand, and/or the contract between Goulds Travel and the designated supplier, on the other hand, is cancelled by the tour operator for any reason whatsoever, all partial or full payments made for the trip will be subject to the supplier’s terms and conditions, along with that of the fee and compensation structure of Goulds Travel, in accordance with standard business practices and protocols.

The right is reserved to substitute hotels of similar category (if available) or change schedules without prior notice should circumstances so demand. In the event of a change in the itinerary necessitated by factors or conditions beyond the actual control of Goulds Travel, no refund can be made nor will credit be allowed or refund given for any services provided in the itinerary should any such services not be utilized by traveler(s) or tour members. We reserve the right to alter any itinerary, arrangement(s), or date(s), if it becomes necessary or advisable, and each trip participant(s) agrees to pay additional expenses required by such alternative(s), if any. All prices are subject to change without notice. Availability of refunds for air transportation included in a tour and additional transportation costs for a person who does not utilize an air transportation part of the tour will vary with the type of transportation and the point at which transportation is not used and shall be made at the sole discretion of Goulds Travel. All rates quoted in the description(s)/itinerary(ies)/brochure(s) are based on the current carrier tariffs and current international exchange rates and are subject to adjustment without prior notification in the event of changes therein, and any increase resulting from such adjustment shall not modify the cancellation provisions in the tour description/itinerary/brochure or the trip reservations and details from accompanying this disclosure notice.

All parties hereby consent to the jurisdiction of all state and federal courts sitting in Pinellas County, State of Florida, and agree that venue for any such action shall lie exclusively in such courts without regard to choice of law principles, and agrees that such courts shall be the exclusive forum for any legal actions brought in connection with this Agreement or the relationships among the parties hereto.

RELEASE DISCHARGE AND HOLD HARMLESS AGREEMENT

Client acknowledges to have carefully read the above paragraphs as well as the Trip Reservations and Details provided in the itinerary by Goulds Travel and/or applicable suppliers, including the information regarding cancellations and refunds, and by signing below, fully agrees to all stated conditions therein. I DO HEREBY EXPRESSLY AGREE TO FOREVER RELEASE, DISCHARGE AND HOLD Goulds Travel and its agents, employees, officers, directors, associates,  suppliers, affiliated companies, and subcontractors HARMLESS against any and all liability, actions, causes of action, debts, suits, claims, and demands of any and every kind and nature whatsoever which I now have or which may hereafter arise out of or in connection with my trip or participation in any activities arranged for me by Goulds Travel and its agents, employees, associates,  suppliers, affiliated companies, or subcontractors. THE TERMS OF THIS AGREEMENT SHALL SERVE AS A COMPLETE RELEASE AND EXPRESS ASSUMPTION OF RISK for myself, my heirs, assignees, administrators, executors, and all members of my family, including any minors accompanying me. I HAVE READ AND FULLY UNDERSTAND THE PROVISIONS AND THE LEGAL CONSEQUENCES OF THIS RELEASE AND ASSUMPTION OF RISK, AND I HEREBY AGREE TO ALL OF ITS CONDITIONS. I ACKNOWLEDGE THAT GOULDS TRAVEL HAS RECOMMENDED THAT I HAVE MY ATTORNEY REVIEW THIS RELEASE PRIOR TO MY SIGNING IT. I further agree that any legal dispute involving these travel services is subject to the ALTERNATIVE DISPUTE RESOLUTION CLAUSE herein but that in the event that any legal action shall necessitate the use of a court(s) the action shall be heard only by the courts of Pinellas County, Florida, U.S.A.  I acknowledge that in calculating the cost of the tour or trip, Goulds Travel has relied on my consent to these terms and on their enforceability. In the absence of this Release, the tour/trip cost would have been higher, or, alternatively, Goulds Travel would be unable to offer these services to me. I fully understand that this is a legally binding and enforceable contract and sign it of my own free will.

I agree that if any portion of this agreement is found to be void or unenforceable, the remaining portions shall remain in full force and effect.

GOULDS TRAVEL TERMS AND CONDITIONS

The following terms and conditions (“Terms and Conditions”) apply to all travel and travel related Services offered for sale by Goulds Enterprises LLC, DBA Goulds Travel (“Goulds Travel”), and/or its agents, employees, associates, affiliated companies, independent contractors, or subcontractors (hereinafter referred to as “Goulds Travel”, “we,” or “us”). Goulds Travel is incorporated in the State of Florida.

Please read these Terms and Conditions carefully, ask us any questions, and consult your attorney before you agree to be bound by them. Traveler acknowledges that they have taken note of these Terms and Conditions before making a booking and have accepted the same by clicking on the “I Agree” or “I Acknowledge” box on the bottom of the submission page. When Traveler is purchasing a Trip for someone besides themselves, clicking on the “I Agree” or “I Acknowledge” box verifies that such Traveler is the designated legal guardian or group leader for such person(s).  Traveler has informed all other Travelers in their group of these Terms and Conditions and accepts them on their behalf, warranting that the other Travelers in their group, after consideration and with an opportunity to consult legal counsel, also agree to be bound by these Terms and Conditions. Without this acceptance, the processing of an order or inquiry is not technically possible. Therefore, by placing an order with Goulds Travel, you, and all Travelers in your group (if applicable), agree to abide by these Terms and Conditions without reservation and to be bound by the limitations herein.

The terms “Service” or “Services” as used in these Terms and Conditions encompass: travel planning and consultation, charter or other airfare, passage on cruises, charters, river boats, yachts, and other water vessels, ground transportation, concierge services, hotel rooms, resorts, camps, or other lodgings, tours, car rentals, leisure or adventure activities, equipment rentals, expeditions, and any other travel or travel related products offered, sold, recommended, or provided by Goulds Travel. The term “Trip” is defined as any Service, or package of Services, offered. “Supplier” or “Vendor” refers to any provider of the Services we offer. “Itinerary” refers to the particularized schedule for a Trip. References herein to “Traveler,” “you,” or “your” shall apply to each and any of the following: a party participating in an offered Trip and/or the party who purchases, or attempts to purchase, a Trip for themselves and/or others.

All bookings of Trips are also subject to the Terms and Conditions of the Supplier of the Service incorporated in a Goulds Travel Trip. By placing an order with, or seeking professional travel advice from Goulds Travel, you agree to abide by all the Terms and Conditions of Goulds Travel and the applicable Suppliers without reservation, and to be bound by the limitations therein. If the Supplier’s Terms and Conditions are ever in conflict with the Terms and Conditions of Goulds Travel, Goulds Travel’s will control all issues relating to the liabilities and responsibilities of Goulds Travel.

Table of Contents

Eligibility

Modification of Our Terms and Conditions

Research & Design Planning Fees

Modifications Policies

Cancellations, Refunds, & Penalties by Suppliers & Agency

Issuing Travel Documents

Passports, Visas, Health Requirements, and Travel Risks

Accommodations

Seller of Travel Disclosures

Local Customs and Laws

Legal Compliance and Proper Conduct

Marketing Materials

Limitation of Liability

Disclaimer of Warranties

Indemnification and Release

Force Majeure

Special Rules regarding Air Transport

Representations and Warranties

Medical and Physical Conditions; Medical Emergencies

Disputes: Governing Law, Jurisdiction, etc.

Attorney’s Fees, Costs, and Expenses

Severability and Survivability

Entire Agreement, Waiver, Etc.

Registrations

Eligibility - The Services offered by Goulds Travel are available for purchase by residents of the United States while in the United States, its territories, possessions, and protectorates, who have all the requisite power and authority to enter into and perform the obligations under these Terms and Conditions. Travelers must be over the age of 18 to purchase a Goulds Travel Trip.

Modification of Our Terms and Conditions - Our Terms and Conditions may be amended or modified by us at any time, without notice, on the understanding that such changes will not apply to Trips booked prior to the amendment or modification. It is therefore essential that you consult and accept our Terms and Conditions at the time of making a booking, particularly in order to determine which provisions are in operation at that time in case they have changed since the last time you placed an order with Goulds Travel or reviewed our Terms and Conditions.

Payments - Goulds Travel will accept payments according to the restrictions of the travel suppliers the Client/Traveler has chosen to book with. Client/Traveler is responsible for remitting all payments in a timely and appropriate manner. If payments are not remitted to Goulds Travel by 3:00pm EST on the due date specified by Goulds Travel, a $100 late fee may be assessed and/or travel arrangements may be cancelled by our travel suppliers and Client/Traveler will be responsible for all agency and supplier cancellation fees and penalties. I understand if I have an unpaid balance to Goulds Travel and do not make satisfactory payment arrangements, my account may be placed with an external collection agency. I will be responsible for reimbursement of any fees from the collection agency, including all costs and expenses incurred collecting my account, and possibly including reasonable attorney’s fees if so incurred during collection efforts. In order for Goulds Travel or their designated external collection agency to service my account, and where not prohibited by applicable law, I agree that Goulds Travel and the designated external collection agency are authorized to (i) contact me by telephone at the telephone number(s) I am providing, including wireless telephone numbers, which could result in charges to me, (ii) contact me by sending text messages (message and data rates may apply) or emails, using any email address I provide and (iii) methods of contact may include using pre-recorded/artificial voice message and/or use of an automatic dialing device, as applicable. Goulds Travel adhere's to supplier payment types and terms, but in-house payments are accepted by: 1. International credit cards including American Express, Visa, MasterCard, and Discover, or 2. Wire Transfers. Please note that some Suppliers will not allow travel agencies to pay on your behalf but require payment directly from you. In such case, your credit card number will be required for purchases from such Suppliers. We cannot guarantee that you will be eligible for any “points” or rewards benefits from any credit card, airline, or hotel rewards program for travel booked by Goulds Travel on your behalf.

Non-Refundable Research & Design Planning Fee - Advance Research & Design Planning Fees will be charged prior to services being performed in accordance with the individual Advisor’s Fee Schedule as provided to the Client/Traveler. Planning Fees remitted by Client/Traveler to Goulds Travel are non-refundable and non-transferable once paid to Goulds Travel. Goulds Travel or its advisors may elect to offer a refund of Planning Fees to a Client/Traveler based on that client’s/traveler’s individual circumstance. In the event a Planning Fee is not required in advance and Client/Traveler cancels the trip, Goulds Travel will charge a cancellation fee as described in “Cancellations, Refunds, & Penalties by Suppliers & Agency” section. The trip planning fee, research & design fee, agency service fee, etc., covers initial consultation and discussion of your trip dreams and expectations, time spent researching, developing, and revising a proposal to create the perfect customized itinerary, booking and managing all components, and support while traveling.

Prices - Prices and availability quoted by Goulds Travel are not guaranteed until deposit is fully paid, availability is confirmed with Supplier, and confirmation is returned to Client/Traveler. Pricing and availability may change without notice. Client agrees that Goulds Travel is not responsible for any errors or omissions in any quotes, advertisements, including on our website, resulting in inventory, content, or pricing discrepancies nor is Goulds Travel responsible for any errors or omissions that may occur as a result of incorrect information from third parties. Suppliers reserve the right not to honor any published prices that it determines were erroneous due to electronic, printing, or clerical error. Client/Traveler acknowledges this right and agrees to hold Goulds Travel harmless for any actions or damages arising from Supplier pricing. Goulds Travel reserves the right to charge Client/Traveler for any increase in taxes, fees, or surcharges (i.e. fuel). Client/Traveler acknowledges this right and agrees to pay any such additional taxes, fees, and surcharges. Our prices are contractual tariffs. No claim relating to the price of a Trip will be considered once the reservation is effective. Unless otherwise stated in the description of the offer, the following will NOT be included as part of the advertised price:

items of a personal nature such as incidentals and laundry

baggage charges, excess baggage charges, or seat assignment fees

port charges

foreign government departure taxes

costs of Passports or Visas

inspection fees

customs fees

immigration and naturalization fees

service fees

single room supplement

travel insurance including health, accidents, lost baggage and trip cancellation

airport parking

tips and gratuities

any other activities or items not explicitly advertised as included in the price of a Trip in the description of the offered Trip

Notice: We endeavor to secure the lowest possible fares, suitable for your travel requirements, based on space available at the time of booking, accessible sources of information, and knowledge of the agents involved. We cannot guarantee that the price of your travel will be the lowest possible rate obtainable.

Modifications and Alterations - We will always do our best to make any modification you may require after confirmation has been issued, subject to availability. Any requests for modification of an itinerary should be made in writing via email and signed by the Client/Traveler. Clients/Travelers who require modifications to any confirmed itinerary will be responsible for any fees, penalties, and/or price difference as a result of such request. Goulds Travel will assess a $50 fee for each change initiated by the client to the reservation after initial deposit has been made, in addition to any additional airline, hotel and/or supplier fees. Any changes made may result in the reservation being re-priced at the rate in effect at the time of the request. Minor changes, such as adding activities, are allowed without a fee. Destination changes outside of the originally agreed upon proposal are allowed with a new Research & Design Planning Fee as listed in the Fee Schedule. A “name change” constitutes a cancellation and all cancellation fees will apply. All changes to the trip must be processed through Goulds Travel. If unforeseen circumstances amounting to “force majeure” arise, Goulds Travel will inform the Client/Traveler as soon as possible, and, should the change be such that it alters the nature of the trip, Goulds Travel will work to give Client/Traveler the choice of an alternative trip or facilitate a refund in accordance with the chosen travel providers’ policies, if a refund is due. This refund will not include any Research & Design Planning Fees or Agency Service Fees collected by Goulds Travel. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. While every effort will be made to provide all items on the travel itinerary as booked, the Supplier reserves the right to cancel or alter any reservation for any reason prior to departure. Should this occur, the Supplier will make refunds without any further obligation.

Cancellations, Refunds, & Penalties by Suppliers & Agency -  All cancellations or no-shows are subject to penalties imposed by the supplier. A copy of these terms will typically be given once Client/Traveler accepts a proposal and the initial invoice is sent to Client/Traveler. Please contact your advisor and/or Goulds Travel if you did not receive these terms and they will be furnished to you. By agreeing to book a trip or any component of a trip with a travel supplier, Client/Traveler agrees to be bound by the Terms & Conditions of that supplier, in addition to the Terms & Conditions of Goulds Travel. All booking cancellations, transfers to another Agency, or no-shows, are considered cancellations, and any planning fees remitted to Goulds Travel will be retained. All fees assessed by Goulds Travel are in addition to any additional airline, hotel, and/or supplier fees. Effective January 1, 2024 , a cancellation fee will apply to all new trips booked with Goulds Travel where an advanced Planning Fee has not been required/retained. Goulds Travel and its advisors retain the right to waive this fee based on a client’s individual circumstances. The Fee Schedule is outlined below: a. Cancellation Fees -Cruise Only: $25/person -All-Inclusive Resort Vacation Package: $50/person -Custom Land Vacations: $100/person b. Modifications and Alterations Fees -A $50 fee will be charged for each change initiated by the client to the reservation after receipt of first payment c. Research & Design Planning Fees** -Cruise Only: Starting at $50/person -All-Inclusive Resort Vacation Package: starting at $100/person -Custom Land Vacations: starting at $100/person/week/destination **Inquire about group rates & discounts with your Goulds Travel advisor **Research & Design Planning Fees are separate from our cancellation, modification, or other agency service fees Client agrees the cancellation fee will be charged to the credit card used to book their trip once the Cancellation Request Form has been processed. The cancellation fee is in addition to any charges assessed by the travel supplier(s). Where a refund or future travel credit is an option, Goulds Travel and it’s advisors will do their best to explain the options and advise Client/Traveler on which choice would work best for their individual situation. Client acknowledges and agrees that Goulds Travel and it’s advisors have no special knowledge of any supplier’s financial condition and no liability for recommending either a credit or a refund. Important:  All bookings of airline tickets, and vacation packages are non-refundable, unless specifically described otherwise. Any alteration, transfer, or cancellation relating to airfare, or dynamic packages (flight + hotel) which affect the booked flight(s), will involve charges up to the price of the air tickets bought including, without limitation, all fees, taxes, and charges. All cancellations must be done in writing, during normal business hours. We can accept refund requests only if the following conditions have been met: 1. If, and only to the extent that, the Suppliers provide for and allow cancellations and refunds. It is not a "no show" situation (most "no show" bookings are ineligible for any waiver from Suppliers for refund processing). 2. We are able to receive waivers from Suppliers to process the requested cancellation and refund. 3. All refund requests are processed in a set format. Once your cancellation request has been submitted to us, you will get an email notification acknowledging your request. This acknowledgement does not automatically qualify you for a refund. Based upon the fare rule we work with the airline or other involved Suppliers to generate a waiver and process the refund if fare rules allow. Cancellation vary as per fare rules. Refunds may take up to 4-6 business weeks to process. CHANGES AND MODIFICATIONS AFTER PURCHASE: All changes made to the booking after purchase are restricted and are strictly subject to the supplier and airline fare rules. Flight dates and times are changeable, subject to availability and upon payment of a change fee per person, plus any additional cost between the original total price paid and the lowest total price available for the new flight at the time the change is made. Any modification or confirmation of changes made beyond the time frame allowed may result in additional costs, of which you will be informed of. It is essential that you respond within the given timeframe, otherwise your initial reservation will stand. Any cancellation or alteration of your booking may result in costs that will be billed by our Suppliers, and our administrative costs or fees listed in our schedule of fees may be added as well. In the event of an alteration, these costs will be billed to you immediately, prior to modifying or cancelling your bookings. In the event of cancellation, these costs are deducted from the refund payable to you as per this agreement, or charged separately through the authorization you initially provided. The cancellation of your booking for whatever reason does not exempt you from paying all the sums that you owe to Goulds Travel. Any interrupted or shortened stay, or any Service not actually used by you or your traveling companion(s), for whatever reason (in particular in the event that you fail to arrive in time to enjoy the Services) does not entitle you to a refund. As a general rule of alterations, whatever their nature, are treated as a cancellation followed by a new booking, involving the relevant cancellation charges. These charges will be added to any costs charged by the Supplier, of which you will be informed before the alteration is made. Vouchers: Traveler accepts sole responsibility for acceptance of a voucher by a third-party supplier including cruise lines, hotels, airlines, or any other supplier.  Travel Agent shall not be responsible in the event that any of the afore described suppliers fail to honor said voucher or the travel is not performed by said third party in accordance with the voucher. Client also acknowledges that some insurance companies provide a full cash refund while others may provide a voucher for future travel with that travel or tour supplier. It is the responsibility of the client to perform due diligence to understand the insurance policy they are purchasing. *California and Illinois Residents only: Upon cancellation of the transportation or travel services, where the Traveler is not at fault and has not canceled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the Traveler, all sums paid to the seller of travel for services not provided will be promptly paid to the Traveler, unless the Traveler advises the seller of travel in writing, after cancellation. In California, this provision does not apply where the seller of travel has remitted the payment to another registered wholesale seller of travel or a carrier, without obtaining a refund, and where the wholesaler or provider defaults in providing the agreed-upon transportation or service. In this situation, the seller of travel must provide the Traveler with a written statement accompanied by bank records establishing the disbursement of the payment, and if disbursed to a wholesale seller of travel, proof of current registration of that wholesaler.

Issuing Travel Documents - The method for issuing travel documents and/or tickets depends on the time available between the date of issue of tickets and your date of departure, and/or the type of Service. We reserve the right to charge an administration fee should you make a request for such documents to be sent as a hard copy. If a Traveler provides incorrect information, Goulds Travel does not assume any liability if the Trip is adversely affected or made impossible by the non-receipt of travel documents. Travel documents will only be sent to the purchasing Traveler who places the order and personally agrees to these Terms and Conditions.

Insurance - Goulds Travel strongly recommends that all Travelers purchase some form of Travel, Cancellation, Lost Baggage and/or Medical Emergency Insurance for all Trips. While we can refer you to an insurance company, Traveler acknowledges that it is Traveler’s responsibility to understand the limitations of their insurance coverage and purchase additional insurance as needed. It is the Traveler’s sole responsibility to research, evaluate and purchase appropriate coverage. Traveler agrees that Goulds Travel is not responsible for any uninsured losses. Traveler acknowledges that Goulds Travel, its agents, and/or its employees are not licensed insurance agents and cannot represent one by providing “what if” or other claim information for any travel insurance or travel protection company. Clients must always seek information directly from the insurance company itself.

Passports, Visas, Health Requirements, and Travel Risks - It is Traveler’s responsibility to verify they have all the necessary visas, passport, and vaccinations, including COVID-19 Virus vaccine, prior to travel. A full and valid passport is required for all persons traveling to any of the destinations outside the U.S. that we feature (if appropriate). You must obtain and have possession of a valid passport, all visas, permits and certificates, and vaccination certificates required for your entire Trip. Goulds Travel assumes no responsibility for travelers who may be denied boarding of any aircraft or ship or entry into hotel or any other facility due to travelers’ failure to obtain the required vaccine, including COVID-19 vaccine, as may be required by said squires. Most international Trips require a passport valid until at least six (6) months beyond the scheduled end of your Itinerary. Non-U.S. citizens should contact the appropriate consular office for any requirements pertaining to their Trip. If you try to enter a country where visa is required, and you do not have the visa, it is possible that you will be imprisoned until there is an available flight to return you to your point of origin. Some countries require you to be in possession of a return ticket or exit ticket and have sufficient funds, etc. Similarly, certain countries require that the Traveler produce evidence of insurance/repatriation coverage before it will issue a visa or allow entry. You must carefully observe all applicable formalities and ensure that the surnames and forenames used for all passengers when making a booking and appearing in your travel documents (booking forms, travel tickets, vouchers, etc.), correspond exactly with those appearing on your passport, visas, etc. Further information on entry requirements can be obtained from the State Department, by phone (202) 647-5335 or access online at www.//travel.state.gov/travel or directly from the destination country's website. Immunization requirements vary from country to country and even region to region. Up-to-date information should be obtained from your local health department and consulate. You assume complete and full responsibility for, and hereby release Goulds Travel from, any duty of checking and verifying vaccination or other entry requirements of each destination, as well as all safety and security conditions of such destinations during the length of the proposed travel or extensions expected or unexpected. For State Department information about conditions abroad that may affect travel safety and security, go to //travel.state.gov/travel/travel_1744.html, or contact them by phone at (202) 647-5335. For foreign health requirements and dangers, contact the U.S. Centers for Disease Control (CDC) at (404) 332-4559, use their fax information service at (404) 332-4565, or go to //wwwnc.cdc.gov/travel/.  Please also contact your personal physician if you have any additional medical concerns prior to your travel. It is your responsibility to ensure that you hold the correct, valid documents for the countries you are visiting and have obtained the necessary vaccinations, clearance to travel, and hold the necessary confirmations for medications required as we cannot be held liable for any illness, delays, compensation, claims and costs resulting from your failure to meet these requirements. WE CANNOT ACCEPT RESPONSIBILITY IF YOU ARE REFUSED PASSAGE ON ANY AIRLINE, CRUISE, TRANSPORT OR ENTRY INTO ANY COUNTRY DUE TO THE FAILURE ON YOUR PART TO CARRY OR OBTAIN THE CORRECT DOCUMENTATION INCLUDING REQUIRED VACCINATIONS.  IF FAILURE TO DO SO RESULTS IN FINES, SURCHARGES, CLAIMS, FINANCIAL DEMANDS OR OTHER FINANCIAL PENALTIES BEING IMPOSED ON US, YOU WILL BE RESPONSIBLE FOR INDEMNIFYING AND REIMBURSING US ACCORDINGLY. Although most travel to participating destinations is completed without incident, travel to certain areas may involve greater risk than others. You assume sole responsibility for your own safety at any destination traveled to. Goulds Travel does not guarantee your safety at any time and assumes no responsibility for gathering and/or disseminating information for you relating to risks associated with your travel destination(s). BY OFFERING OR FACILITATING TRAVEL TO CERTAIN DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND WE SHALL NOT BE LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

Accommodations - “Accommodations” are any lodgings in a dwelling or similar living quarters afforded to Travelers including, but not limited to, hotels, quarters in ships and charters, campgrounds, motels, resorts, vacation rentals, tents, etc. Goulds Travel provides the accommodations for its Trips through third-party Vendors and retains no ownership or management interest in those Accommodations. Goulds Travel does not guarantee the location or the amenities of the Accommodations, nor the performance of the third-party Vendors. If any issues arise, please contact the owner/operators of the respective Accommodations directly. Prices of Accommodations are based on double occupancy, unless described otherwise. If you prefer single Accommodations, some Accommodations require you to pay a single supplement fee which can vary depending on the Accommodation. Please contact us for specifics on the single supplement fees for each Trip.

Notices - Any notices required or permitted hereunder shall be given via email to  [email protected] .

Seller of Travel Disclosures – Some state laws, including Florida, require certain sellers of travel to have a trust account, bond, and/or license.

Local Customs and Laws - Some Travelers will be traveling to foreign countries, with different customs, standards, laws and risks than those Travelers are accustomed to. Traveler understands that he or she must be prepared to cope with the unexpected, with local customs and shortages, with the vagaries of weather, travel and mankind in general. As such, Traveler acknowledges and accepts the risks associated with travel in a foreign country and agrees to release and hold Goulds Travel harmless for any such problems experienced while participating in their Trip. All Travelers must obey the local laws and regulations of the countries they visit on their Trip. Goulds Travel is not liable or responsible for any damages, costs and/or added expenses incurred as result of Traveler’s failure to obey any local, provincial, or federal laws, which may include arrest or detention.

Legal Compliance and Proper Conduct - Traveler understands that their participation in a Trip may be terminated if Traveler is disciplined by any civil or criminal authorities, charter operator. In this event, Traveler is responsible for arranging and paying for substitute travel and Accommodations.

Marketing Materials - Goulds Travel endeavors to illustrate the Services it offers using photographs or illustrations that provide a realistic representation of the Services offered. However, please note that photographs and illustrations appearing in descriptions are for illustrative purposes only. They are binding on Goulds Travel only to the extent that they illustrate the type or standard of such Services and are not contractual nor are they to be construed as guarantees of the conditions of the places or Accommodations pictured at the time of your Trip. The travel information that we provide you on our site and in newsletters, brochures, and the like, about options for Accommodations, excursions, restaurants, bars/clubs, etc. comes from a variety of sources, including information published by the establishments themselves, by other travel guides, and by on-line research, and is believed to be accurate. Nonetheless, some of the information may not be independently verified and may be inaccurate and not up to date. You should not view the information as recommendations and should do your own investigation to confirm that the business/site in question is still operational and suits your needs. Goulds Travel may occasionally use statements made by its Travelers and/or their photographs, images, or other likenesses, in various marketing materials, on our website, or at promotional events. Traveler fully consents to such use of Traveler’s statements and/or their photographs, images, or other likenesses, for marketing or promotional purposes without the payment of any compensation to Traveler and grants Goulds Travel a non-revocable license for said use.

Limitation of Liability - IN NO EVENT SHALL GOULDS TRAVEL BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, EXEMPLARY, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DAMAGES FOR ANY LOSS OF OPPORTUNITY OR OTHER PECUNIARY LOSS, EVEN IF GOULDS TRAVEL HAS BEEN ADVISED OF THE POSSIBILITY OR PROBABILITY OF SUCH DAMAGES OR LOSSES, WHETHER SUCH LIABILITY IS BASED UPON CONTRACT, TORT, NEGLIGENCE OR OTHER LEGAL THEORY. IN NO EVENT SHALL GOULDS TRAVEL’S TOTAL AGGREGATE LIABILITY TO THE TRAVELER FOR CLAIMS ARISING UNDER THIS AGREEMENT EXCEED THE TOTAL AMOUNTS PAID BY THE TRAVELER TO GOULDS TRAVEL UNDER THIS AGREEMENT. GOULDS TRAVEL IS ACTING AS A MERE AGENT FOR ALL SUPPLIERS OF SERVICES AND ACCOMMODATIONS ADVERTISED AND/OR SOLD BY US. ALL SUPPLIERS OF SERVICES AND ACCOMMODATIONS ADVERTISED AND/OR SOLD BY GOULDS TRAVEL ARE THIRD PARTY VENDORS AND GOULDS TRAVEL RETAINS NO OWNERSHIP INTEREST, MANAGEMENT, OR CONTROL OF THOSE THIRD-PARTY VENDORS. TO THE FULLEST EXTENT PERMITTED BY LAW, GOULDS TRAVEL DOES NOT ASSUME LIABILITY FOR ANY INJURY, DAMAGE, DEATH, LOSS, ACCIDENT OR DELAY DUE TO AN ACT OR OMISSION OF ANY THIRD PARTIES (INCLUDING THIRD PARTY VENDORS), GOVERNMENTAL AUTHORITY, OR ACTS ATTRIBUTABLE TO YOU YOURSELF, INCLUDING, WITHOUT LIMITATION, NEGLIGENT OR RECKLESS ACTS, EVEN IF GOULDS TRAVEL HAS BEEN ADVISED THAT SUCH DAMAGES WERE POSSIBLE OR PROBABLE.

Disclaimer of Warranties - UNLESS OTHERWISE STATED, ALL GOODS AND SERVICES OFFERED BY GOULDS TRAVEL ARE PROVIDED TO YOU ON AN "AS IS," "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, GOULDS TRAVEL DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SUITABILITY FOR A PARTICULAR PURPOSE, TITLE, UNINTERRUPTED SERVICE, AND ANY WARRANTIES ARISING OUT OF A COURSE OF PERFORMANCE, DEALING OR TRADE USAGE FOR ALL GOODS AND SERVICES SOLD BY/THROUGH GOULDS TRAVEL. Applicable law in your jurisdiction may not allow the exclusion of implied warranties, so the above exclusions may not apply to you.

Indemnification and Release - Except as otherwise set forth herein, Traveler hereby releases Goulds Travel from any and all liability, loss, expense, damages, or claims arising out of or resulting from Traveler’s participation in a Trip, whether caused by the negligent, intentional, or reckless conduct of Traveler, a Service Provider, a provider of Accommodations, another third party, or otherwise. Traveler hereby also agrees to indemnify, defend and hold harmless Goulds Travel from and against any and all damages, losses, claims, liabilities, deficiencies, costs, fees (including reasonable attorneys' fees) and expenses, arising out of any claim brought against Goulds Travel regarding, resulting, or arising from Traveler’s participation in a Trip or Traveler’s performance of this Agreement.

Force Majeure - Goulds Travel shall not be responsible for failure to perform any of its obligations under this Agreement during any period in which such performance is prevented or delayed due to Force Majeure, nor for changes to or terminations of your trip due to Force Majeure. “Force Majeure” refers to any event beyond Goulds Travel’s reasonable control, including but not limited to severe weather, fire, flood, mudslides, earthquakes, war, labor disputes, strikes, epidemics, disease, virus, pandemic, COVID-19 virus, contagious diseases, World Health Organization’s advisories and/or alerts, Center for Disease Control’s advisories and/or alerts, U.S. State Department’s advisories and/or alerts, any order of any local, provincial or federal government authority, interruption of power Services, terrorism or any other causes beyond the control of Goulds Travel. Goulds Travel reserves the right to cancel any Services described in a Trip Itinerary due to Force Majeure. Very rarely, you may be forced by "force majeure" to change or terminate your Trip after departure but before the scheduled end of your Trip. Airlines, cruise lines, and tour operators are able to make changes or modifications to your itinerary or cruise at their discretion, as listed in their individual ticketing contracts. This is unlikely, but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our Suppliers), pay you any compensation, or meet any costs or expenses you incur as a result. We strongly recommend that you obtain travel insurance, as described in Section 8, above.

SPECIAL RULES REGARDING AIR TRANSPORT

General conditions governing air transport: Goulds Travel’s responsibilities in respect to air travel are limited by the relevant airline’s conditions of carriage. The airline fulfilling your contract for carriage may change from the airline mentioned in our electronic brochure and advertisements. Goulds Travel is not able to specify the type of aircraft to be used by any airline. In addition, Goulds Travel is not responsible for losses due to cancelled flights, seats, or changed flight itineraries. Airlines retain the right to adjust flight times and schedules at any time; schedule changes can result in an itinerary that falls outside of contractual agreements. You cannot cancel the contract without penalty due to a change of airline, aircraft type or destination. If an airline cancels or delays a flight, you should work with the airline to ensure you arrive at your destination on or ahead of time. Goulds Travel will not provide any refund for Trips missed, in part or full, due to missed, cancelled or delayed flights, or other flight irregularities including, without limitation, denied boarding whether or not you are responsible for such denial. Direct flights may be “non-stop” or may involve one or more stop-overs (in the latter case this means the same flight by the airline, because the flight number remains the same). The same applies to connecting flights that may be subject to crew changes. When you reserve a scheduled or charter flight involving a stop-over in a town, and the second flight takes off from a different airport to the airport of arrival, ensure that you have sufficient time for reaching the second airport. The journey to the other airport is at your own expense. Goulds Travel will not be able to reimburse you for these costs, nor will it be liable if you miss the second flight. Goulds Travel will not bear any liability, particularly in the event of timetable changes, delays, cancellations, etc., attributable to force majeure (labor dispute, strikes, storms, wars, earthquakes, epidemics, diseases, viruses, etc.) or in the event that, after the specified arrival time at the airport, it is found that the customer is refused boarding for failure to comply with the administrative or health formalities, or failure to check-in.

Problems related to the issuance of e-tickets. As of June 1st, 2008, the International Air Transport Association (IATA) has imposed new rules with regard to the issuing of air travel tickets. As of that date, travel agencies and airlines have an obligation to only issue travel tickets via electronic means (i.e. electronic ticket or “e-ticket”). Due to technical constraints to do with airline’s restrictions in relation to certain requirements (infants under the age of 2, inter-airline agreements, groups, etc.), it may be impossible to issue an electronic ticket. Therefore, though a flight may be shown as available, it might prove impossible for us to honor your reservation. This situation, which is outside our control, will not result in liability on our part. If we cannot issue you an e-ticket, we will contact you to propose an alternative route solution. This could involve a different tariff and/or additional costs for which you would be responsible. In the event of the absence of an alternative solution, your refusal to pay any tariff difference, or if the issuance of tickets proves impossible, we would be forced to cancel your reservation at no cost to you. We will provide you with a full refund within 30 days after determining that there is no alternative solution possible.

Failure to check-in. Failure to check-in for a flight on the outward journey (on a charter or scheduled flight) will automatically result in cancellation of the return flight by the airline. We would encourage you to contact us on the date of departure prior to your airline departure time, with ample time to make modifications, and within regular business hours, if you wish us to keep the return flight open; this decision remains at the discretion of the airline company. Any interrupted or shortened journey, or any service that you do not take up, will not entitle you to a refund. If you have taken out insurance coverage, and in particular insurance for the interruption of a stay, you must comply with the procedures for cancellation appearing in your insurance contract.

Flight connections. If any booked flight connecting with your outbound or inbound flight is cancelled or delayed, the airlines reserve the right to provide that transport by any other means (coach/bus, train, etc.). If you organize your own connecting transport with the arrangements booked with Goulds Travel, we advise that you reserve flexible or refundable tickets in order to avoid the risk of any financial loss. You are also advised not to make any important appointments for the day following your return date. Goulds Travel cannot accept responsibility for the consequences of delays (such as a cancelled scheduled flight) in the context of connecting transport organized by you.

The return. Whatever the type of flight, scheduled or charter, it is essential that the return be re-confirmed locally with the airline within 72 hours prior to the envisaged date of departure. For package Trips, this formality is generally performed by the local representative or agent. We would draw your attention to the fact that this procedure is compulsory and that, if you fail to do so, your seat cannot be guaranteed by the airline, which has the right to allocate your seat to someone else. In addition, this procedure also gives you the opportunity to confirm the times of your return flight which may have been altered in the meantime. Goulds Travel cannot be held liable for any negligence on your part in failing to re-confirm your return flight.

Luggage. Goulds Travel assumes no liability for any loss or damage to baggage or personal effects, whether in transit to or from a Trip, or during a Trip. The airline is liable to you for the baggage you entrust to it only for the compensation contemplated in the international conventions and relevant statutes. In the event of damage, late forwarding, theft or loss of luggage, you should contact your airline and declare the damage, absence or loss of your personal effects before leaving the airport, and then submit a declaration, attaching the originals of the following documents: the travel ticket, the baggage check-in slip, and the declaration. It is recommended that you take out an insurance policy covering the value of your items. Additional and oversized baggage fees: Most airlines have their own policy regarding luggage. We recommend that you check with your airline ahead of time for any weight restrictions and additional charges relating to checked baggage. You will be responsible for paying to the airline any additional charges for checked or overweight baggage, including, but not limited to, golf bags and oversized luggage. If you exceed the weight limit set by your airline, and excess weight is permitted, you must pay a supplement directly to the airline at the airport. Federal law prohibits the carriage of hazardous materials aboard any aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C 5124). By booking with Goulds Travel, you are consenting to the terms and conditions related to airline carriers and other suppliers.

Babies and infants. Babies (up to 2 years of age) do not occupy a seat; the price of the ticket is generally a percentage of the official rate. On certain flights, children (from 2 to 11 years of age) may be granted a reduction, except on charter flights.

Pregnancy. Different airlines have their own restrictions on when pregnant woman may fly on their plane, which can range from prohibiting flying anywhere from 7 to 30 days by the due date. It is your responsibility to check the restrictions of your particular airline. If you are denied boarding, Goulds Travel will not be responsible for any resulting cancellation fees and charges.

Representations and Warranties - Traveler represents and warrants that Traveler: (i) has all requisite power and authority to enter into and perform the obligations under these Terms and Conditions; (ii) will abide by all laws, rules and regulations and will endeavor to comply with all local customs; and (iii) all of the information provided to Goulds Travel to facilitate Traveler’s Trip is true and accurate. Traveler authorizes Goulds Travel to make any such investigations as Goulds Travel determines to be necessary, at their sole discretion, to determine Travelers eligibility.

Medical and Physical Condition - Medical Emergencies. Some activities available on Goulds Travel’s Trips are physically active and interactive, so you must be in good physical condition and health to participate in them. Various water activities and sports available on our Trips (including jet skiing, snorkeling, surfing, etc.) require various skills and abilities such as: the ability to swim, hand to eye coordination, balance, and an awareness of your surroundings. Traveler certifies they will not take any alcoholic beverages or drugs that may impair their physical or mental abilities before their participation in an adventure or water activity while on a Trip. Traveler certifies that they are responsible for managing their own medication and medical, physical, or allergic conditions during their Trip. Traveler understands that in the event of injury to Traveler, or exacerbation of Traveler’s medical condition, Goulds Travel may not be held responsible. If a serious emergency arises, it may be necessary for a physician to attend to Traveler, but Traveler recognizes that Goulds Travel is not obligated to take any action to facilitate or assist that treatment. The quality of medical personnel and facilities vary from region to region and cannot be controlled by Goulds Travel. In some parts of the world, substandard medical care is common and unavoidable. Hospital facilities are often unavailable, and evacuation can be prolonged, difficult and expensive. Goulds Travel is not responsible for the costs of any medical treatment you may require during a Trip and assumes no liability regarding provision of medical care or lack thereof that you may receive while on the Trip. YOU ARE RESPONSIBLE FOR RISKS ASSOCIATED WITH, AND COSTS, OF ANY AND ALL MEDICAL TREATMENTS YOU MAY REQUIRE OR RECEIVE DURING YOUR TRIP. Traveler releases Goulds Travel from any liability relating to any such medical care, whether secured by a Service provider on behalf of Traveler, Goulds Travel, or otherwise, and agrees to be responsible for any and all expenses incurred for said medical care.

Disputes - Governing Law, Jurisdiction, etc. These Terms and Conditions and the relationship between Traveler and Goulds Travel will be governed by the laws of the State of Florida without regard to its conflict of law provisions. Traveler and Goulds Travel agree to submit to the personal jurisdiction of the federal and state courts located in Pinellas County, Florida with respect to any legal proceedings that may arise in connection with, or relate to, a Trip, these Terms and Conditions, our Privacy Policy, Goulds Travel’s website or any literature or materials concerning Goulds Travel and our Trips. Traveler and Goulds Travel agree to irrevocably submit to the jurisdiction of any such court in any such action, suit or proceeding and hereby agrees not to assert, by way of motion, as a defense or otherwise, in any such action, suit or proceeding, any claim that (i) he, she or it is not subject personally to the jurisdiction of such court, (ii) the venue is improper, or (iii) this agreement or the subject matter hereof may not be enforced in or by such court.

Confidential/Personal Information -  All  parties acknowledge that GOULDS TRAVEL may disclose to third party supplier and or Contractor certain information of a confidential or proprietary nature (the “Confidential Information”) as needed in order for third party contractor to perform the duties contemplated under this Agreement.  Confidential/Personal Information includes but is not limited to Company’s business or marketing plans or strategies, operating procedures, trade secrets, customer and supplier information, client lists, sales leads, sales projections, pricing or profit information, credit card information, its IATA, ARC or CLIA numbers, and any other information designated as such by Goulds Travel  at the time of disclosure.  All parties further acknowledge that unauthorized disclosure to another person or third party or other misuse of the Confidential Information would cause severe and irreparable harm to Company.  Accordingly, except to the extent necessary to the performance of this Agreement, Contractor will not use or disclose, either during or after the term of this Agreement, any Confidential Information.  Goulds Travel shall be entitled to obtain equitable relief, including an injunction, in addition to any other rights and/or remedies otherwise available under the governing state and/or federal law.

Attorney’s Fees, Costs, and Expenses of Suit - If any act of law or equity, including an action for declaratory relief or any arbitration proceeding, is brought to enforce, interpret or construe the provisions of these Terms and Conditions, a Trip, our Privacy Policy, Goulds Travel’s website or any literature or materials concerning Goulds Travel, the prevailing party shall be entitled to recover actual reasonable attorney’s fees, costs, and expenses.

Assignment - Traveler may not assign his rights or obligations hereunder without the prior written consent of Goulds Travel.

Severability and Survivability - If any provision, or portion of a provision, in these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions. Traveler and Goulds Travel agree to substitute for such provision a valid provision which most closely approximates the intent and economic effect of such severed provision.

Notwithstanding any other provisions of this these Terms and Conditions, or any general legal principles to the contrary, any provision of these Terms and Conditions that imposes or contemplates continuing obligations on a party will survive the expiration or termination of these Terms and Conditions.

Entire Agreement, Waiver - These Terms and Conditions constitute the entire understanding and agreement of the parties with respect to the subject matter covered by them, and supersede all prior and contemporaneous understandings and agreements, whether written or oral, with respect to such subject matter. No terms contained on any proposal, purchase order, acknowledgment or other document will be effective with respect to affecting the terms hereof. No delay or failure by either party to exercise or enforce at any time any right or provision hereof will be considered a waiver thereof of such party's rights thereafter to exercise or enforce each and every right and provision hereof. No single waiver will constitute a continuing or subsequent waiver. Goulds Travel does not guarantee it will take action against all breaches of these Terms and Conditions. No waiver, modification or amendment of any provision hereof will be effective unless it is in a writing signed by both the parties.

Registrations – Goulds Travel is a registered Seller of Travel in Florida and Florida Seller of Travel Number ST41661. Goulds Travel also utilizes Travel Planners International’s Seller of Travel license number 17873 in Florida, license number 2063964-50 in California, and license number 602232785 in Washington.

For your protection, we strongly recommend that you purchase trip cancellation and travel accident insurance. However, no representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance. We also strongly recommend that you use a credit card for your purchase, so that you can exercise your rights under the Fair Credit Billing Act if you do not receive the services you purchased.

Keep in mind that you, the traveler, bear the ultimate responsibility for determining and meeting travel requirements and having the proper travel documentation. If you have any questions regarding the information sent in your itinerary or via mail/email correspondence, please reach out to us immediately.

Thank you for reading and acknowledging our Terms & Conditions. By purchasing travel related services through Goulds Travel, you are consenting and agreeing to our Terms & Conditions.

We look forward to working with you on your next trip and wish you safe and happy travels to your next destination!

800.613.8380

[email protected].

Together we can build your business

Let's get started.

• Comments This field is for validation purposes and should be left unchanged.

Expect more…

Build your own plan, up to 100% commission.

Highest Supplier Commissions

24/7 Commission Tracking

Free Customized Websites

Consumer Booking Engines

Web Based CRM

Complimentary Annual OASIS Conference

Access to Private Facebook Group

CLIA & IATAN Cards Available

Market Your Own Brand

TurnKey Marketing

Member Associate Program

Member Recognition Program

Complimentary Client Amenities

Signature Travel Network Affiliation

And Much Much More….

Branded Websites

Build-a-plan that works for your business.

Oasis Travel Network 2424 N Federal Highway, Suite #166 Boca Raton, FL 33431

Phone: (800) 613-8380 Email: [email protected]

Terms & Conditions

Your contract is made with Uncover the World Travel Ltd., also trading as 'Oasis Overland, ‘Encounters Travel' and 'Egypt Uncovered', herein referred to as "Oasis Overland” or “we”. Our registered office is Plumpton Cottage, Mitchell Lane, Bradford, BD10 0TA, United Kingdom, Registered No, 7560987, VAT No. GB244418513.

Bookings made in Australia and New Zealand are processed through our Australian agent Uncover the World Pty Ltd., ABN 79 123 060 579.

All information has been compiled with reasonable care and is published in good faith. The contents of our website/ brochure are based on knowledge and information available to Oasis Overland prior to publication. No warranty is given for the validity of the information supplied.

Oasis Overland contracts competent, independent suppliers to operate its expedition vehicles and employ crew. Where stated, locally arranged transport and crew, including jeeps, trains, ferries, river craft, buses or coaches are used.

1. Your Agreement

1.1 When you make a booking, you do so on behalf of yourself and others on whose behalf you have booked. You warrant and guarantee that you have the authority to accept and do accept these Conditions which shall apply to your booking to the exclusion of all other terms and conditions and that where you are making this booking on behalf of another person (the "Participant") you have the authority to place this booking on behalf of such Participant.

1.2 When making a booking, you must submit to us your completed booking form and your deposit. The contract between us will come into existence once we have issued to you our confirmation invoice for the trip for which you have booked ("Trip") as set out in Condition 1.3 below. The Contract shall continue until the Trip has ended but such expiry shall not affect accrued rights and liabilities of the parties and shall not affect any continuing obligations of the parties under the contract.

1.3 Our confirmation invoice will be issued only upon our receipt of your completed booking form and the full deposit in cleared funds. Issuance of our confirmation invoice is entirely at our discretion and we reserve the right to refuse your booking at our discretion including but not limited to situations where we believe that your behaviour will be disruptive, abusive or threatening or will put anyone at unnecessary risk.

Please check the contents carefully and, in the event of any discrepancy, contact us immediately. Any discrepancies which are not notified to us within the timescale prescribed in these Conditions may lead to you incurring additional costs and charges.

1.4 You confirm that the booking form has been completed fully and accurately and you will inform us in writing as soon as possible, and not less than 60 days before the date of departure of the Trip ("Departure Date") if any of the details provided on the application form have changed.

1.5 Subject to the Consumer Rights Act 2015, all conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law.

1.6 The website and brochure are prepared many months before the Trip(s) commence and although every effort is made to ensure complete accuracy, it is inevitable that some of the prices or details may have changed since the brochure and website containing the Trip details were printed/created. We will inform you prior to entering into the contract of any changes to the Trip that we are aware of at that time. All information given on the website and brochure is for information purposes only.

1.7 A person who is not a party to the contract or these Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract or these Conditions but this does not affect any right or remedy of a third party which exists or is available apart from this Act.

1.8 Only a company director or sales manager has authority to vary or waive any of these Conditions or promise any discount or refund.

1.9 You will be entitled to cancel your booking at any time before your Trip. If you do so you will be entitled to a refund of any monies paid by you (minus any expenses already incurred which we are not able to recover including but not limited to flights, gorilla trek permits, inca trail permits, or late notice hotel bookings).

2. Special Requests

2.1 If you have any special requests, you should inform us of such requests at least 4 weeks prior to departure. We will advise the relevant supplier of your requirements but we cannot guarantee that such requests will be met.

2.2 If you or any member of your party has any medical problem or disability, you are required to inform us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements, health and safety considerations and what, if any, reasonable adjustments are required to be made (please note that where special arrangements are needed to be made, an extra charge may apply). We will make reasonable efforts to accommodate your needs, but we will not be responsible if it is not possible to do so, or for any denial of services provided by air carriers, hotels/accommodation or other independent suppliers.

In any event, you must give us full details in writing at the time of booking. If any medical problems or disabilities are suffered or arise between the medical declaration being submitted and the Departure Date you must notify us immediately. We reserve the right to decline or cancel a booking without having to pay any compensation if:

2.2.1 any medical or disability is disclosed to us on the booking form in circumstances where the Trip is not suitable on grounds of safety;

2.2.2 any medical problem or disability is disclosed to us after the booking form is submitted to us but before the Departure Date; or

2.2.3 any medical problem or disability is not disclosed to us;

provided that in our belief such medical problem or disability is likely to endanger your health and safety and/or the health and safety of anyone else participating in the Trip. We may require you to obtain confirmation from a medical professional that you/the Participant are/is fit to travel. If we reasonably believe that you/the Participant is not sufficiently fit to take part in the Trip we may decline or cancel the booking at any time at our complete discretion.

We also reserve the right to cancel your Trip if you are not travelling with a companion who provides the assistance that you require.

Where your Trip includes flights, please let us know if you require assistance at the airport and on-board the aircraft no later than 48 hours before departure (if you are organising your flights separately, please refer to the carrier’s conditions of carriage to ensure you follow their special assistance requirements).

2.3 Where you/a Participant has come into contact with any infectious disease you must notify us immediately. Where the Departure Date falls within accepted quarantine period for transmission of the disease, we reserve the right to cancel the booking as set out in Condition 2.2 above; this shall be deemed to be cancellation arising from an unavoidable and extraordinary circumstance pursuant to Condition 8.6 and no compensation shall be payable to you or the Participant.

3. Your Responsibilities

3.1 By completing the booking form you/the Participant confirm that you/the Participant are aware of, understand and consent to the likely physical demands of the Trip. You/the Participant confirm that you are aware of the possible effects of such things as, but not restricted to, trekking at high altitude, jungle, desert and cold environments and other inhospitable environments and declare yourself/the Participant to be sufficiently physically fit and medically healthy to participate safely. You confirm that you/the Participant accept(s) the authority of the leader of the Trip ("Trip Leader").

3.2 By completing the booking form you/the Participant confirm that you/the Participant are aware that overseas standards of health and hygiene vary from country to country, and are seldom as high as they are in the UK. The Trip may be challenging and include visits to remote areas. You should be aware of the risks to your health from sources such as, but not restricted to, poor local hygiene, high altitude, heat related illnesses, fatigue, physical injury and tropical diseases. We recommend that you research your chosen destination using such resources such as  nathnac.net ,  www.fitfortravel.nhs.uk   and   www.fco.gov.uk   before booking.

3.3 You/the Participant are responsible for your own equipment and belongings during the Trip and bear the sole responsibility for wear and tear and incidental or accidental damage to your own equipment. We recommend that you take out adequate insurance to cover your equipment. You/the Participant will be provided with a list of suggested equipment to bring on to the Trip.

3.4 You/the Participant must at all times throughout the Trip abide by the laws and customs of the countries visited and behave in a respectful and considerate manner to local people and to other members of the Trip.

3.5 You/the Participant's behaviour during the Trip must not prejudice the safety and wellbeing of any member of the Trip, or its satisfactory progress.

3.6 Any arrangements which you/the Participant make independently which do not form part of the published Trip itinerary are entirely at your own risk. In such an event all liability and responsibility that we bear to you/the Participant will immediately cease.

3.7 We provide equipment for the Trip, including but not limited to, tents and camping equipment and we are responsible for the maintenance of such equipment. Where you/the Participant deliberately or recklessly cause damage to any such equipment you shall indemnify us and keep us indemnified from all losses arising from any such wilful or reckless damage so caused including damages, legal costs and associated expenses of making a recovery against you.

3.8 You will be responsible for arranging transfers to your departure airport and from your arrival airport upon your return from the Trip. Where indicated in the brochure or on the Website we may assist you with arranging (for no fee) transfers provided by 3rd parties and we confirm that we will select such providers with reasonable skill and care (we accept no further liability for any such assistance or transfers). Where indicated in the brochure or on the website you will also be responsible for flights, airport taxes and other costs of travelling to and from the Trip.

4. Your Financial Protection

The Package Travel and Linked Travel Arrangements, Package Holidays and Package Tours Regulations 2018 require us to provide security for the monies that you pay for the package holidays booked with the Company and for the repatriation of British and EU citizens in the event of our insolvency. We provide financial protection for our package holidays as follows:

Bookings for packages including flights: We do not sell packages including flights departing from the United Kingdom. Flight based packages may be made available from other international destinations. Financial protection for any flight inclusive packages will cover the land portion of the booking only and not the airline ticket or airline failure.

Bookings for packages that do not include flights: We are a company committed to customer satisfaction and consumer financial protection. At no extra cost to you, and in accordance with "The Package Travel and Linked Travel Regulations 2018" all passengers booking with Oasis Overland are fully protected for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation invoice. This protection is provided via the 'Protected Processing' and 'Protection Only' schemes operated by Trust My Travel Ltd. Funds paid by consumers are protected via an Insurance policy held by Trust My Travel. Each traveller and the description of services sold is declared against Trust My Travel’s insurance policy directly against our financial failure. In the event of our insolvency, you will be refunded for any unfulfilled products and/or repatriation to the UK (where applicable). Your email receipt is confirmation to you that your transaction has been declared against Trust My Travel’s insurance policy. All bookings processed through this website are financially protected by Trust My Travel. Please click on this link for more information on Trust Protects financial protection.

In order to deal promptly with any claim hereunder it is essential that you retain all confirmation invoices, receipts, and other documents relating to your travel arrangements. Claims must be submitted within six months of date of insolvency.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here .

5. Your Trip Price

5.1 The price of the Trip comprises two elements, the Trip Price as advertised in the brochure/website and the Local Payment element. We reserve the right to alter the price of the Trip up to 10 weeks before departure, where this is permitted. You will be advised of the current price of the Trip that you wish to book before your booking is confirmed.

5.2 When you make your booking you must pay a non-refundable deposit of:

• £200.00 per person for trips of up to 34 days in length (excluding Peru/Bolivia Small Group Adventure trips and trips including the Inca Trail trek);
• £400 per person for trips between 35 days and 83 days (12 weeks) in length (including Peru/Bolivia Small Group Adventure trips and trips including the Inca Trail trek); and
• £600 for trips of 84 days (12 weeks) or more in length

will secure your booking.

For trips that are longer than 20 weeks in length, a further non refundable interim payment of £600 is required 4 months before the trip departure date. You will be sent an email reminder for this payment.

You must pay the balance of the cost of the Trip no later than 10 weeks prior to the Departure Date. If the deposit, interim payment and/or balance are not paid on time, we may cancel your booking and the contract between us. If the balance is not paid in time and we cancel your booking we shall retain your deposit and any instalments paid by you.

5.3 Changes in transportation costs, including the cost of fuel or other power sources, taxes, duties or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or fluctuation in exchange rates mean that the price of your Trip may change after you have booked. There will be no change to the price of the Trip within 20 days of your Departure Date.

5.4 We will absorb and you will not be charged for any increase equivalent to 2% of the price of your Trip, which excludes insurance premiums and any amendment charges. You will be charged for any amount over and above that. If this means that you have to pay an increase of more than 8% of the price of your Trip, you will have the option of accepting a change to another Trip if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the date that we inform you of the increase and send the final invoice. We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy.

5.5 Should the price of your Trip go down due to the changes mentioned above, then any refund due will be paid to you. We will deduct from this refund any administrative expenses that we incur. However, please note that some foreign parts of the Trip are not always purchased in local currency and some apparent changes have no impact on the price of your Trip due to contractual and other protection in place.

6. If You Change or Transfer Your Booked Trip

6.1 We start to incur costs from the moment you make your booking. If, after our confirmation has been issued, you wish to significantly change your Trip, or transfer your trip to a new departure date, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from you. You will be asked to pay an administration charge of fifty pounds (£50.00) per person and any further cost we incur in making this alteration (an "Amendment Charge"). You should be aware that these costs could increase the closer to the Departure Date that changes are made and you should contact us as soon as possible if you need to amend the booking. Discretion is used to determine any non-transferrable costs incurred on behalf of the client by Oasis Overland, i.e. Inca Trail or Gorilla Trekking permits, (these would be payable in addition to applicable transfer fee).

6.2 You can transfer your booking to another person, who satisfies all of the conditions that apply to this Trip, by giving us written notice as soon as possible and no later than 7 days before your Departure Date. Both you and the person you transfer your booking to are responsible for paying all costs we incur in making the transfer.

7. If You Cancel Your Trip

Trips of up to and including 83 days in duration:

Trips from 84 days to 139 days inclusive in duration:

Trips of 140 days (20 weeks) or over in duration:

7.2   Note:  If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges but it is your sole responsibility to do so and we accept no liability for any acts or omissions of your insurance company.

7.3 You can cancel your booking without paying cancellation charges if the performance of your Trip, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances (e.g. force majeure). In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign Commonwealth & Development Office.

8. If We Change or Cancel Your Trip

8.1 It is unlikely that we will have to make any changes to your Trip, but we do plan all Trips many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be insignificant and we will advise you of them at the earliest possible date. Examples of insignificant changes include, but are not limited to, alteration of your outbound/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, change of carriers, merging your Trip with one or more other Trips traveling to the same country and making minor amendments to longer itineraries where unavoidable and extraordinary circumstances affect a small proportion of your Trip.

If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your Trip, we will contact you and you will have the choice of:

• accepting the change of arrangements,
• accepting an offer of an alternative Trip of comparable standard from us if available (we will refund any price difference if the alternative is of a lower price), or
• cancelling your Trip and receiving a full refund of all monies paid.

We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly within the timeframe provided as failure to do so may result in your package being cancelled.

We also reserve the right to cancel your Trip. However, we will not cancel your Trip less than 30 days before your Departure Date, except for unavoidable and extraordinary circumstances (e.g. force majeure) or failure by you to pay the final balance. If the minimum number of clients required for a particular Trip is not reached we will give you a minimum of 8 weeks notice of cancellation. (The minimum number required for our Trips to operate is 8 people, however, we reserve the right to operate our trips with less than 8 people.

If your Trip is cancelled, you can either have:

• a refund of all monies paid; or
• accept an offer of an alternative Trip of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).

Where a refund is paid to you (either because we have cancelled or because you have requested one due to a significant alteration by us under this clause) the following will apply except where the cancellation/significant alteration is due to unavoidable and extraordinary circumstances (force majeure):

• pay to you compensation as set out in the table below; and
• provide a full refund of any insurance premiums if you paid them to us and can demonstrate that you are unable to transfer or reuse your policy.

Note:  If we cancel the Trip we will not be liable for any indirect or consequential loss suffered by you such as, but not limited to, prior or subsequent travel arrangements, tours or flight arrangements.

IF WE ALTER SIGNIFICANTLY OR CANCEL YOUR TRIP

8.2 In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows: Star Peru, Avianca, EasyJet.

8.3 The compensation that we offer does not exclude you from claiming more if you are entitled to do so in law.

8.4 Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. These can include, for example, war, threat of war, other serious security problems including terrorism, riot, industrial dispute, natural disaster including floods, avalanches and earthquakes, fire, nuclear disaster, epidemics or health risks including the outbreak of serious disease at your travel destination, adverse weather conditions (actual or threatened), closed or congested airports, ports or stations, closed airspace, poor local infrastructure, changes imposed by re-scheduling or cancellation of transport by the transport supplier such as flights by airlines or main charterer (including if such disruption is caused by the United Kingdom’s decision to leave the European Union which leads to the restriction of air traffic/transit rights and/or the carrier to enter any airspace), where the implications of the United Kingdom’s decision to leave the European Union means that we are unable to provide the Trip you have booked and Foreign and Commonwealth Office advice changing and advising against travel to the Trip destination.

9. If You Have A Complaint

9.1 You must notify us without undue delay if you believe that there has been a failure to perform or improper performance of the travel services included in your Trip. Please inform the Trip Leader immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up by writing to our Sales Manager at our registered office giving your booking reference and all other relevant information and, where possible, evidence. We must receive any such complaint not later than 28 days from the date of completion of the Trip. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.

9.2 If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in-country and this may affect your rights under this Contract as you will have failed to have mitigated (minimised) your losses and you may be unable to recover compensation.

10. Our Liability to You

10.1 You should be aware that standards including safety and hygiene may be lower than you would expect in the UK. The services provided as part of the Contract we have with you will be deemed to be provided with reasonable skill and care if they comply with the local (in country) standards where the service is delivered.

10.2 If any of the travel services included in your Trip are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected your enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both.

10.3 We will not be liable where any failure to perform or improper performance of the travel services included in your trip is due to:

10.3.1 you/the Participant;

10.3.2 a third party unconnected with the provision of the Trip and where the failure is unforeseeable or unavoidable; or

10.3.3 unavoidable and extraordinary circumstances which means a situation  beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

10.4 Our liability in contract, tort or otherwise arising, except in cases involving death, fraudulent misinterpretation, injury or illness, shall be limited to a maximum of three times the price payable for any individual Participant to undertake the Trip. Our liability will also be limited in accordance with and/or in an identical manner to:

10.4.1 the contractual terms of the parties that provide the travel services which make up your Trip. These terms are incorporated into this Contract but in the event of any conflict between those terms and these Conditions, these Conditions shall prevail; and

10.4.2 any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.

10.5 You can ask for copies of the travel services contractual terms, or the international conventions from us by writing to our registered office. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines.  However reimbursement in such cases will not automatically entitle you to a refund of your Trip cost from us.  Your right to a refund and/or compensation from us is set out in Condition 8. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted from this amount. If your airline does not comply with these rules you should complain to the airline in the first instance and follows it’s applicable complaint’s procedure. In the event that the airline does not follow an ADR procedure, you should contact the Civil Aviation Authority at  https://www.caa.co.uk .

10.6 We do not accept any liability or responsibility for any personal possessions (including but not limited to cameras, jewellery, valuables and money) which are carried on or in our vehicles, carried on public transport or transport supplied by independent subcontractors, left in accommodation provided by us or our suppliers during a Trip or left in our care during a Trip; such items are carried and/or left at your own risk.

10.7 If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. However, this limit shall not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 38 hours before the start of your holiday.

Note : this entire condition 10 does not apply to any separate contracts that you may enter into for excursions or activities during your trip.

11. Passport, Visa, Immigration Requirements and Local Laws and Regulations

11.1 Your specific passport and visa requirements, and other immigration requirements are your responsibility   and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility and shall not be liable if you/the Participant cannot travel or cannot participate in any part of the Trip because you/the Participant have not complied with any passport, visa or immigration requirements. For full information on any passport or visa requirements, please refer here .

11.2 You are responsible for obtaining and having available the necessary documents (including but not limited to full, current passport with enough blank pages to complete the Trip and valid for at least 9 months from the last day of the Trip and visas for all periods, countries and territories within the Trip) enabling you to participate in the Trip and shall comply with all local legislation and regulations of the Countries in which the Trip takes place (including immigration requirements, customs regulations and currency exchange). You shall indemnify us against any loss or expense that we may incur or suffer as a result of a breach of this Condition by you.

11.3 For some Trips Oasis Overland will include visa support and apply for visa support documents, such as a Letter of Invitation, on your behalf and include it within the overall Trip Price. Oasis Overland makes no guarantees that these applications will be granted by the respective local authorities, and will not be held responsible for any cost incurred through the rejection or delay of an application.

11.4 You are advised to review the United Kingdom’s Foreign Commonwealth & Development Office country advice about your holiday destination(s) prior to booking and prior to departure to each destination. You should only make your decision to travel after considering any risks identified. The FCDO provides up to date travel advice covering health, safety, security, and terrorism threats. This information is subject to change at short notice and we recommend that you check the FCDO’s website regularly. If you chose to book a location or continue to a destination which is identified as higher risk/all but essential travel by the FCDO you do so accepting this risk.

12. Excursions

12.1 The price of the Trip comprises two elements, the Trip Price as advertised in the brochure/website and the Local Payment element, but does not include certain extra optional excursions or activities - details and costs of which are set out in the brochure. In the event that you cancel or alter your booking it is possible that the costs of such extra excursions and activities will not be refundable.

12.2 Excursions or other tours that you may choose to book or pay for whilst you are on Trip are not part of your Trip arrangements provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

13. Behaviour

13.1 Whilst a Trip is in progress you will (or where a Parent or Legal Guardian has entered into this Contract on behalf of a Participant they will ensure that the Participant will) act at all times in accordance with all reasonable instructions from us and/or the Trip Leader.

13.2 We may exclude you/the Participant from the Trip or any part thereof at any time (including during the Trip itself) if we are of the opinion that you (or the  Participant) are likely to prejudice the good order, discipline or safety of the Trip, including as a result of failing to comply with the Trip Leader's instructions, breaking any law or regulation of any country where the Trip takes place, failing to adhere to the Trip Code of Conduct or where behaviour/conduct affects the safety or enjoyment of any other person(s)/customer(s) taking part in the Trip, provided that we exercise our discretion reasonably in this regard. In such event, you shall reimburse to us any reasonable costs, losses or expenses which we incur or suffer as a result of our decision to exclude you/ the Participant.

13.3 In the event of you/a Participant being excluded from a Trip under the provisions of this Condition, no refunds will be given and we will not be responsible for and you agree to indemnify us against any costs arising including costs of repatriation e.g. flights and losses or expenses.

14. Health and Safety

14.1 By completing the declaration on the booking form you confirm that you appreciate the risks involved in the Trip and that you (or where you are the Parent or Legal Guardian, the Participant) do/does not suffer (or has ever suffered) from any pre - existing medical condition that may actively prevent you/them from actively participating in the Trip other than those that have been declared to us.

14.2 It is your responsibility to ensure that you/the Participant are medically fit enough to undertake the Trip and to ensure that you have received the necessary inoculations and medications (and taken them as prescribed by your doctor) relevant to the destination country. Unless informed otherwise in writing we will assume that you are in good health and are not aware of any reason why you (or the Participant) may be unsuited to taking part in the Trip. We recommend that you/the Participant consult your/their Doctor  before making a booking  to ensure that you/the Participant are medically fit and are fully aware regarding the immunizations and medical issues related to your/the Participant's destination Country.

14.3 If you/the Participant have any pre-existing medical condition, illness or disability, are undergoing medical treatment or, since entering into the Contract, develop any medical condition, illness or disability or undergo any medical treatment; you will give us full particulars at the earliest opportunity and at the latest sixty (60) days before the Departure Date. If it is later discovered that a pre-existing condition was not declared within the specified time, and such condition would, if we had knowledge of it, have led to our refusal to accept or to cancel your booking, we reserve the right to withdraw you/the Participant from the Trip without any refund or recompense. In such event, you shall reimburse to us any reasonable costs, losses or expenses which we incur or suffer as a result. In the event of a Participant being withdrawn from a Trip, no refunds will be given and we will not be responsible for (and you agree to indemnify us against) any costs (including legal costs), claims, losses and expenses arising including costs of repatriation e.g. flights and legal expenses.

14.4 By agreeing to these Conditions, you provide your consent to us and our insurers obtaining your/the Participant's medical records should we consider it necessary. You will be responsible for any charges for the provision of the information.

14.5 We reserve the right to inspect your/the Participant's vaccination book at any time and to withdraw you/the Participant from the Trip in the event that you/the Participant have not received and/or taken all the requisite inoculations and/or medication.

14.6 If the information provided by you is incorrect and we discover that the correct information affects your/the Participant's suitability to take part in the Trip, we may terminate the Contract and withdraw you/the Participant from the Trip without refund or recompense, including during the Trip. In such event, you shall reimburse to us any reasonable costs, losses or expenses which we incur or suffer as a result. In the event of a Participant being withdrawn from a Trip, no refunds will be given and we will not be responsible for (and you agree to indemnify us against) any costs (including legal costs), claims losses and expenses arising including costs of repatriation e.g. flights and legal expenses.

14.7 You agree and acknowledge that certain activities undertaken whilst you are on the Trip may be inherently hazardous and have risks associated with them. You agree to abide by all instructions given to you whilst you are on the Trip and you acknowledge that we cannot be held responsible for any injuries that may arise as a result of you failing to comply with such instructions.

15. Insurance

15.1 All Participants must be covered by personal travel insurance throughout the duration of the Trip. This must cover you fully for adventure and overland travel and in particular cover the cost of cancellation by you, medical care and repatriation should you become too ill to continue and must above all cover you against the cost of air evacuation should sickness or injury necessitate such a course of action. Your insurance policy should also cover any damage to your personal equipment  You should also note that passenger liability insurance covering vehicles, particularly in Third World countries, may be inadequate; it is therefore important that your insurance cover makes sufficient provision for your dependants in the event of an accident. Please note however that we have no control over the availability or standard of medical and repatriation services and facilities in the areas we visit and these do not form any part of our contract with you. Please remember that many of the areas we visit are not as developed as the UK and the availability and standard of such services may well be lower.

Please read your policy details carefully and take them with you when you travel. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check individual insurance policies for suitability.

16. Data Protection

16.1 To process your Trip booking, we will need to see your/the Participant’s (including minor’s) personal data. We shall ensure that appropriate security measures are in place to protect your/the Participant's personal data (as defined in the Data Protection Act 2018 and GDPR 2018 (EU Regulation 2016/679) as may be updated, amended, varied or revoked in part from time to time).

From the point you make a booking, some of your information will need to be shared with our various suppliers such as hotels, ground crew, activity providers etc who provide elements of the Trip. This may include, but is not limited to name, address, dietary needs etc. Oasis Overland will only pass on relevant information to persons or organisations that are responsible for that part of your trip. Any information passed on to third parties will be treated in accordance with our Privacy Policy which is detailed on our website, or available on request. We take steps to ensure that adequate security measures are in place to ensure that personal data sent to our suppliers is protected. Please note that it may be necessary to transfer your personal data to suppliers outside the EEA where the data protection and privacy laws are less strict. Where this is so, we will ensure that our suppliers have appropriate safeguards in place to ensure the protection of your personal data to the same level as prescribed in our privacy policy. If you do not wish Oasis Overland to use your details in this way please let us know. However, you should be aware that this may impact on our ability to provide your booking. Oasis Overland may also use your personal details, in order to send you further information regarding Oasis Overland, provided you have opted in to consent to receiving such information. (for example our enewsletter).

Please read full details of our  Privacy Policy  here.

17. Promotional Materials

18. special assistance, 19. travel agents, 20. general.

20.1 We shall be entitled to novate or assign the Contract or any part of it to any third party. You shall be entitled to assign the Contract or any part of it.

20.2 This Contract is made on the terms of these Conditions, which are governed by English Law, and subject to the provisions of condition 18.3 you agree to the exclusive jurisdiction of the English Courts.

20.3  If any of these Conditions is found by any Court or other competent authority to be wholly or partly unfair or unenforceable the validity of the rest of the Booking Conditions and the rest of the Condition in question shall not be affected and shall remain valid and enforceable to the extent permitted by law.

20.4  A reference in these Conditions to a statute, convention or regulation shall be as a reference to that statute convention or regulation as amended, re-enacted or extended at the relevant time.

20.5  The headings in these Conditions are for convenience only and shall not affect their interpretation.

20.6  Where the context otherwise requires, words importing the singular meaning shall include the plural meaning and vice versa and words denoting the masculine gender shall include the feminine and neuter genders.

20.7  Where the context so admits, words denoting persons shall include natural persons, companies, corporations, firms, partnerships, limited liability partnerships, joint Trips, trusts, voluntary associations and other incorporated and/or unincorporated bodies or other entities (in each case, whether or not having separate legal personality) and all such words shall be construed interchangeably in that manner.

The brochure and website and their contents are our responsibility. They are not issued on behalf of and do not commit the airlines mentioned herein or any airline whose services are used in the course of your Trip.

Dates, prices and itineraries shown for trips departing from 01 January 2021 onwards are subject to change.

Trips and prices displayed in our current brochure replace those of any previous Oasis Overland brochure.

Sign up to our newsletter

Please complete all required fields!

Oasis Overland is committed to keeping your personal information safe. We take your privacy seriously. Your personal information will not be passed on to any third parties. To learn more about how we look after your personal data, please read our Privacy Policy.

(*) required field

Oasis Travel Insurance

Simple Insurance, there for you in your time of need.

Flexible Travel Insurance with a choice of cover options, keeping customers at the heart of everything we do!

Why Choose Oasis Insurance?

Are you planning to travel more than once buy an annual multi-trip policy today, travel insurance from oasis.

Winter Sports Travel Insurance

Great value cover for a range of activities including lost, damaged or stolen ski equipment and piste closure.

Cruise Travel lnsurance

Cruise cover whether you are a family or couple, including missed port, cabin confinement and personal baggage.

Family Travel Insurance

Reliable travel insurance for your family, leaving you one less thing to worry about organising for the annual holiday.

Optional Add-ons

Winter sports.

• Cruise Cover
• Enhanced Covid-19 Cover

Enhanced Gadget Cover

Excess waiver.

• Wedding Cover
• Rental Vehicle Excess Waiver

For full details of what is covered, please see the Policy Wording . Terms and conditions apply

At Oasis Insurance we cover most pre-existing medical conditions , however we understand there are more serious conditions which we cannot provide cover for. The Money and Pensions Service (MaPS) has launched a directory listing other companies which may be able to help you. For more information you can click here or call 0800 138 7777 .

Tips and Guides

Here you'll find our collection of tips and guides, combining our knowledge and experience in one place.

Our Top 5 City Breaks

We've compiled our top 5 city breaks for you.

Top 10 Travel Essentials

We’ve taken the time to list some of the main essentials to pack prior to travelling.

Travel Vaccinations

Where are you travelling to and do you need vaccinations, read our guide.

What is Travel Insurance?

Wherever you are travelling to, ensure you have the right travel insurance.

European Health Insurance Card

European Health Insurance Card (EHIC) & Global Health Insurance Card (GHIC)

ATOL & ATOL Protection

Air Travel Organiser’s License is a government financial protection scheme.

What happens if my flight gets cancelled?

Cancelled or delayed? Find out what you can do to get it sorted.

When should I buy travel insurance?

Get your travel insurance in good time before your holiday!

Travel Insurance for Italy

From emergency contacts to places to visit, read our guide to travelling in Italy.

Travel Insurance for Spain

Whether its Barcelona to Madrid or Tenerife to Menorca, take a look at our guide to travelling in Spain!

10 Tips for Flying with a Baby or a Toddler

10 top tips from Oasis Insurance when flying with a Baby or Toddler!

Travel Insurance for Dubai

From visiting the Burj Khalifa to the white sandy beaches of the Jumeirah Beach Park, check out our guide to Dubai!

What should I do if my passport is lost or stolen while abroad?

Who to contact and how to apply for an emergency passport!

Travel Insurance for the USA

Emergency contact details, places to visit and our travel safety tips all in one place!

Everything You Need to Know about Passport Expiration

Important passport validity and expiration rules you should know before starting your trip!

Travel Insurance for the Balearic Islands

How to Combat Your Fear of Flying

Our top tips on how to combat aviophobia or a fear of flying!

Travel Insurance for France

From emergency contact details to places to visit - this guide has everything you need to know when travelling in France!

Are Travel Insurance and Health Insurance the Same?

Find out about the key differences between travel insurance and health insurance!

Travel Insurance for Australia

From Sydney to Cairns or Melbourne to Perth, find out all you need to know about Australia with our helpful guide.

Travel Insurance for Turkey

Important information as well as places to explore in Turkey!

The Best Autumn City Breaks in 2023

Take a look at our best autumn city breaks for 2023!

Best beaches in Cornwall

Take a look at the best beaches in Cornwall!

The Best Foodie Cities of 2023

Interested in the best foodie cities of 2023?

Most Romantic Places to Propose

Check out our most romantic places to propose to your loved one!

The Most Popular UNESCO World Heritage Sites Around the World

Travel Insurance for the Philippines

Take a look at our guide to the Philippines!

The Best Skiing and Snowboarding Resorts

Top skiing and snowboarding destinations from Oasis!

Tips for Travelling with Pre-Existing Medical Conditions

Oasis top tips for travelling with a pre-existing medical condition!

Travel Insurance for Thailand

Everything you need for your trip to Thailand!

Electronic System for Travel Authorisation (ESTA)

All you need to know regarding ESTA!

The Most Useful Phrases in Different Languages

Oasis shares the most useful phrases in different languages!

Everything You Need to Know about Safaris

Ever wondered what to expect on a Safari? Take a look at our guide here!

Travel Insurance for Greece

Our guide to Greece, including emergency contact information and places to visit!

Top 10 UK Cities for Staycations

London or Edinburgh? Take a look at our top 10 cities for a staycation!

Travel Insurance for Canada

From Toronto to Vancouver to Ottawa - see our guide to Canada!

Travel Insurance for Cape Verde

Santiago or Sal Island? Travel Safety Tips to Emergency Contact Information...

What Is a Schengen Visa?

Everything you need to know about a Schengen Visa!

Travel Insurance for Europe

The best places to visit in Europe, safety tips and contact information!

Most Relaxing Cities of 2024

Are you looking for a place to rest and relax? Look no further with our complete city guide!

Travel Insurance for Egypt

Take a look at Oasis's guide to Travel in Egypt!

The Most Scenic European Cities of 2024

Oasis's most beautiful European cities of 2024!

Everything You Need to Know about Hiring a Car Abroad

Are you hiring a car abroad? Take a look at our complete guide!

Top 6 Cities to Visit This Summer

The top 6 cities to visit this Summer from Oasis

Everything You Need to Know about Airport Parking

From pre-booking options, to protecting your car, we have everything you need to know about airport parking in one place!

Top 10 Cities for Wine Tourism

Wine tourism or Enotourism - take a look at the top 10 cities!

Top Cities for Gap Years in 2024

Check out out top cities for a Gap year in 2024!

Top Cities for Ecotourism

Looking to travel sustainably? Here's a guide to Oasis's top cities for ecotourism!

Travel Insurance for India

Our guide to Travel Insurance in India!

Single Trip Insurance Cover

Our Single Trip travel insurance is perfect for those one off trips. With no upper age limit we consider all pre-existing medical conditions. Emergency medical and repatriation, baggage, cancellation and curtailment all included as standard. Get a quote today!

Frequently Asked Questions

Here are some questions our customers ask.

Why is travel insurance important?

What does travel insurance cover, how do i know if i need a single trip or an annual multi-trip policy, where can i find up to date information on the country i am travelling to, why choose oasis insurance, should i declare my medical conditions when purchasing travel insurance, how to make a claim on my travel insurance policy, how do i contact oasis insurance, what does covid-19 protect cover in comparison to our standard covid-19 cover.

Travel insurance is designed to cover certain financial risks and losses which can occur while traveling. The losses can be minor such as delayed baggage or more significant such as a medical emergency. Either way having travel insurance helps mitigate such risks and not leave you out of pocket. Please see our policy wording for a full list of what is and is not covered on our travel insurance policies.

Oasis Insurance offers 3 different types of travel insurance policies; Single Trip, Annual Multi-Trip and Backpackers. A policy will usually cover the following:

• Emergency Medical & Repatriation
• Cancellation
• Curtailment (cutting short your trip)
• Personal Accident
• Personal Possessions
• Baggage Delays
• Missed Departure/Connection
• Travel Delay
• Personal Liability
• Financial Failure Cover

Additional optional add-ons include;

• Winter Sports Cover

As with all policies, please check your policy wording for full details on what is and is not covered.

Essentially if you are taking more than one trip within a year an Annual Multi-Trip may be more suitable. If you are only taking one trip a Single Trip policy may be more suitable.

To better understand the risks in a particular country, security, entry requirements or more recently advice around covid-19, please visit the Foreign Travel Advice section on the UK Government website. The website operates a handy search function, or alternatively you can scroll to the country you are visiting. A link can be found here.

Oasis Insurance has the motto, “Simple insurance, there for you in your time of need.” At Oasis, we do not only offer a range of different cover options to suit a number of different holidays, we offer the flexibility to choose the cover which best suits you. Our aim is to put customers first and build a brand on customer loyalty and trust, but ensuring we are there for our customers at a time of need.

As with purchasing any insurance policy, it is very important to be as open and honest as possible to ensure you are fully covered. Pre-existing medical conditions are certainly no different and it is important you fully declare everything when applying for your travel insurance policy. If you do not, you will not be covered for anything which arises from, related to or has been caused by your pre-existing medical conditions.

For details on how to make a claim, please visit our claims page here .

For details on how to contact Oasis Insurance, please visit our contact us page here .

Please see our dedicated COVID-19 FAQs here

Our website uses cookies to ensure the website works, remember who you are, personalise content and provide a safer experience. Some of these cookies are essential for the website to function, while others can be switched on or off at any time. You can agree to all cookies by clicking "Accept all."

For more information about the cookies on our website, including switching cookies on or off, please see our Cookie Policy .

• Get more on our app

​​​​​​Kuwait Airways Oasis Club Terms & Conditions

1. Kuwait Airways has the right to terminate the Oasis Club Program at any time.

2. Kuwait Airways reserves the right to amend or terminate the Program and any Awards privileges and Partner relationships with or without prior cause or notice to Members or Applicants.

3. Kuwait Airways will not be held liable for any loss or damage as a result of such changes or termination of the Program.

4. All benefits and Awards are offered subject to Kuwait Airways conditions of carriage and are subject to availability and change without notice. Any service provided by Kuwait Airways, its Partners or Agents will be subject to any applicable Treaty such as the Warsaw Convention or other laws, which may in certain cases, govern the Member’s contract for carriage by air.

5. You will earn miles only for flights operated with Kuwait Airways, in case of another airline like codeshare flights you will not be entitled to earn miles unless otherwise stated.

6. ​Oasis Club miles have an expiration date three years after the flight date as per the expiration schedule. Miles are scheduled to expire twice a year, i.e. June 30 and December 31. Members are responsible for checking the expiration date periodically and using their miles. Expired miles cannot be used or extended

7. Kuwait Airways reserves the right to make Oasis Club Bonus Miles and promotional offers available to members based on flight activity, geographic location, program participation, or other information supplied by the member.

8. Kuwait Airways reserves the right to communicate the Program in any language it deems appropriate.

9. All mileage and subsequent awards must be earned and used according to the rules and guidelines as mentioned on this page. Kuwait Airways has the final say as to whether an itinerary qualifies for Oasis Club travel awards.

10. Abuse of the Oasis Club program (including failure to follow program policies and procedures, the sale or barter of awards or tickets. Supplying incorrect information, including at the time of booking, to earn Oasis Club Miles. Attempting to earn Oasis Club Miles for Sectors that have not been own or are not eligible for Oasis Club Miles Accrual. Altering Kuwait Airways or Partner documents to procure Oasis Club Miles. Attempting to earn Oasis Club Miles for sectors own by any person (any matching names) other than the member. Attempting to earn Oasis Club Miles more than once for the same sector. Misrepresentation of fact relating thereto or other improper conduct, as determined by Kuwait Airways in its sole judgment, including, among other things, violation of the tariffs of Kuwait Airways or any partner airline participant in the program, any untoward or harassing behavior with reference to any Kuwait Airways employee or any refusal to honor Kuwait Airways Airlines employees or representatives’ instructions) may result in cancellation of the member’s account and future disqualification from the program participation, forfeiture of all mileage accrued and cancellation of previously issued but unused awards. Any violation of these rules may result in confiscation of tickets at any time (including en route) and the payment by the Oasis Club member or passenger of the full applicable Y, J or F fare for any segment travelled on program award tickets that have been misused. In connection with the enforcement of any of the terms and conditions governing the Oasis Club program, Kuwait Airways Airlines reserves the right to take appropriate legal action, as it deems necessary, and to recover damages, attorneys’ fees and court costs. Supplying incorrect information, including at the time of booking, to earn Oasis Club Miles. Attempting to earn Oasis Club Miles for Sectors that have not been flown or are not eligible for Oasis Club Miles Accrual. Altering Kuwait Airways or Partner documents to procure Oasis Club Miles. Attempting to earn Oasis Club Miles for sectors flown by any person (any matching names) other than the member. Attempting to earn Oasis Club Miles more than once for the same sector.

11. Oasis Club member is solely responsible and liable for any redemption carried out from his/her Oasis Club account either by the member himself/herself or any other person. Kuwait Airways will not be responsible and/or liable for any redemption carried out from member's account in any circumstances whatsoever.

12. The Oasis Club Card is not a credit card nor does it constitute any form of value.

13. The Oasis Club frequent flyer miles are also known as Oasis Points.

14. Kuwait Airways reserves the right to interpret and apply the policies and procedures communicated in the terms and conditions. All determinations by Kuwait Airways shall be final and conclusive in each case. These terms and conditions supersede all previously issued terms and conditions.

15. From time to time, the data you have furnished to Kuwait Airways may be provided to Oasis Club Partners in the travel industry to enhance your travel experience and may be used to bring you relevant and valuable offers from these Oasis Club Partners. If do not wish to use it for these purposes, please contact the Kuwait Airways Member Service Center.

16. Except as otherwise explained below, mileage credit is not transferable and may not be combined among Oasis Club member (other than the Family Mileage Pooling Program), or conveyed by any means to anyone.

17. At this time, the Oasis Club is a free program. However, Kuwait Airways reserves the right to charge a membership fee should it so desires at some future date.

18. If the card is lost, stolen or becomes damaged beyond use the member should notify the Oasis Club Manager at the Customer Service Center in Kuwait. At its discretion Kuwait Airways will replace the card as soon as possible​. Until a replacement is available, the member should continue to ensure that their membership number is added to all reservations, and is required to retain all passenger coupons and boarding passes for eligible flights in order to claim retroactive credit.

19. If Oasis Club team fails in any case to communicate - through Oasis Club available channels of communication-with the members, then Oasis Club is not responsible about the consequences of such situation. In this case members are responsible.

20. Upon the death of a member, the Oasis Club account will be closed and mileage balance will be reset to zero except mileage balance under family pooling program.

Enrolment in the Oasis Club Program

1. The Oasis Club program is open to any individual aged 2 or above, other than Kuwait Airways staff (unless they are traveling with eligible full fare tickets) who have completed an enrolment form. Member will receive his/her membership by mail only after registering the first flight.

2. Corporations or other legal entities cannot be enrolled as members.

3. Only one person may be enrolled per Oasis Club account. An individual may have only one account and that must be in is/her real (legal) name. Membership will be listed under the participant’s full name including title (Mr., Mrs., etc.) and middle initial. To receive flight credit the name on the ticket must match the name on the member’s account/card exactly.

4. Membership is non-transferrable.

5. Retroactive credit will be given for flights taken 6 months prior to enrolment, if sufficient proof (original boarding pass and ticket) can be produced to the Kuwait Airways Member Service Center. In addition, Kuwait Airways has the full right to postpone the retro-claim process until the complete data related to the claimed transaction are available in the appropriate tracking systems.

6. Only published fares on Kuwait Airways qualify for mileage credit with the following exceptions: Frequent flyer program/discounted award travel, free, no value, agency/industry discount tickets (except if 50% or lower discount) and any other fares that are from time to time declared by Kuwait Airways to be

(i) eligible for mileage accrual at a reduced rate or (ii) ineligible for mileage accumulation.

7. Flight cancellations due to any condition that Kuwait Airways cannot control, including but not limited to weather delays, will not be granted Award Mileage credit.

8. You must complete your travel to earn Oasis Club flight mileage. ​​

9. In case of upgrades to First or Business Class, Oasis Club mileage credited will therefore be awarded based on the purchased fare and not on the actual class of service flown.

10. While Kuwait Airways and our other Oasis Club Airline Partners make every attempt to provide accurate credit or mileage, it is the member’s responsibility to retain necessary documents, such as boarding passes and ticket receipts, to be provided for retroactive credit.

11. If after a reasonable period Oasis Club miles for an eligible flight are not credited on a member’s mileage statement, or if a Member has a dispute concerning miles credited to his account the Member should send the passenger coupon (ticket - passenger receipt coupon) and original boarding passes to the Oasis Club service center in Kuwait. Members should retain file copies of all relevant documents for their reference. Retroactive credit will not be given for claims over 6 months after the date of travel and in situations where Members are unable to substantiate their claims.

Redeeming Miles for Oasis Club Award Travel

1. All awa​​rd travel must be via the routes of Kuwait Airways and Oasis Club Partners. Awards may be limited to selected routes or Kuwait Airways-coded affiliate flights. Award will be issued when award bookings are confirmed in specific allocated booking classes ​and certain awards are subject to management approval

2. Award travel has no cash value and will not be refunded.

3. Mileage award levels are subject to change at any time without notice. Travel restrictions to certain destinations and additional blackout dates may be announced by Kuwait Airways at any time without notice.

4. All Travel Awards are subject to availability of capacity on the selected flight. Award travel is capacity controlled by Kuwait Airways in a special booking class. Space on some flights ​may be restricted, especially at busy times of the year on certain routes. General availability in other booking classes does not signify that there is capacity available for Award travel. Attempts to double book or otherwise circumvent the booking process may lead to forfeiture of the Award and termination of membership.

5. Oasis Club Reward Tickets are valid for one year effective the date of its issuance. Other Kuwait Airways ticketing rules and conditions may apply. 1. Y to J Upgrade awards are valid for the same period as per the validity of the purchased Economy ticket. 2. J to F Upgrade awards are valid for the same period as per the validity of the purchased Business ticket.

6. You are responsible for paying all applicable taxes, fees and surcharges and obtaining necessary travel documents for award travel. Kuwait Airways ticketing Rules and Conditions apply

7. Issued Oasis Club Reward Ticket can be refunded against an administrative fee worth 5000 Oasis Club miles. The Miles are also non-refundable in the following cases: Expired Oasis Club reward tickets, partially used reward tickets, lost or stolen reward tickets. Tickets issued against expired & valid miles, only valid miles will be re-deposited after applying the above mentioned administrative fee. Upgrade award refund may not be possible.

8. All changes on the issued award (Upgrade/ticket redemption) may be done as per Oasis Club Terms and Conditions against an Administrative fee worth 2500 Award Miles. Kuwait Airways ticketing rules and conditions may apply. All kind of changes could not be done on issued tickets except the change of date that could be done after getting a confirmed flight re-booking and against an administrative fee worth 2500 Award Miles.

9. You are responsible for paying all applicable taxes, fees and surcharges and obtaining necessary travel documents for award travel. Kuwait Airways ticketing Rules and Conditions apply.

10. No refund of cash will be given for online purchase of miles.

11. Retro-claim credits requests for the partners will not be handled by Oasis Club membership services team.

12. If you find that any eligible transactions with non-air partners are missing from your statement, kindly contact the partner concerned within the due time limit/ prior to deadline set by the individual Partner for claiming miles.

• Other Links
• Privacy Policy
• Cookie Policy
• Terms & Conditions
• connect with us
• Kuwait Airways App

Terms & Conditions

1. important legal notice.

These are the legal terms and conditions under which we supply the products ("Products") listed on our website www.oasisfashion.com ("our site") to you. Please read these terms and conditions ("Terms and Conditions") carefully before ordering any Products from our site. By placing an order to purchase any of our Products, you agree to be bound by these Terms and Conditions and Terms of Use , our Privacy Notice and our Returns Policy regardless of whether or not you choose to register with us. These Terms and Conditions tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. INFORMATION ABOUT US

www.oasisfashion.com is operated by Debenhams Brands Limited ("we" “us” “our”).

We are a company registered in England and Wales under company number 13135555.

Our registered office at 49/51 Dale Street, Manchester, England M1 2HF.

Our UK VAT number is 185 4874 61.

Our email address is [email protected] .

3. CONCESSIONAIRE BRANDS

Where you place an order a third-party seller that sells Products on our site (a "Concessionaire Brand") Debenhams Brands Limited acts as the Concessionaire Brand's disclosed agent and not as principal. This means the contract for the sale of such Products is made between you and the relevant Concessionaire Brand, and these terms and conditions apply to such Contracts. Other than concluding sales as a disclosed agent on the Concessionaire Brands’ behalf, we have no responsibility to you in respect of contracts made with any Concessionaire Brands and all references in the remainder of these terms and conditions to "we", "us" or "our" shall be deemed to refer to the relevant Concessionaire Brand where your order relates to Products offered or sold by such Concessionaire Brand or, alternatively, to Debenhams Brands Limited where your order relates to Products offered or sold by Debenhams Brands Limited. The Concessionaire Brand company details can be found here .

4. PRODUCTS

4.1 The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although we have made every effort to display and print the colours of the Products accurately, we cannot guarantee that your device or computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you. The Products may vary slightly from these images.

4.2 Whilst we take reasonable care to ensure accuracy, all sizing and measurements of Products detailed on our site are approximate. We cannot guarantee that all details are always accurate, complete, or error free.

4.3 All our Products are sold on the basis that they are suitable for domestic and private use only. As such, none of our Products are intended for use in connection with any business purpose.

4.4 Please note that Products on our site are not aimed at persons aged under 16 and may be unsuitable for persons under this age group.

5. PRODUCT AVAILABILITY

5.1 Some restrictions are placed on the extent to which we accept orders from specific countries. These restrictions can be found on our "Deliveries" page here.

5.2 If we are unable to accept your order, we will inform you of this and will not charge you for the Product(s). This may happen in circumstances, including (but not limited to) where the Product(s) is/are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the Product(s).

5.3 We may make changes to these Terms and Conditions from time to time. The Terms and Conditions that apply to your Contract will be those that are displayed on our site when you place your order.

6. YOUR STATUS

You may only purchase Products from us if:

6.1 (a) you are legally capable of entering into a binding contract with us;

(b) you are an authorised user of the credit or debit card or payment account (i.e. PayPal, Klarna or Clearpay used to pay for your order; and,

(c) you are placing an order for delivery in a country that we deliver to (please see our "Deliveries" page here for further information).

7. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

7.1 Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).

7.2 After you submit your order, We immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.

7.3 As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 10 of these terms and conditions or under our Returns Policy .

7.4 From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.

7.5 These Terms and Conditions, and any Contract between us, are only in the English language. Please note that we may not necessarily keep a copy of your Contract. You should keep a copy of these Terms and Conditions and your order for future reference.

8. DELIVERY

8.1 We will seek to fulfil your order by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into. Working Days excludes Sunday and Bank Holidays and Saturdays for some Concessionaire Brands.

8.2 If no one is available at your address to take delivery and the Products can not be posted through your letterbox or left in a safe place and/or if you do not collect the Products from an address notified to you by our carrier within the time period notified to you by our carrier at the time delivery is attempted, we may end the Contract and clause 11 will apply.

8.3 Delivery of your order will be complete when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.

8.4 If you check out using your bank details, PayPal, or Apple Pay, you will own the Products once we have received payment in full. However, when you check-out using a payment instalment method, e.g. through a finance provider such as ZipPay, Klarna or Clearpay, then alternative terms will apply to you, further information on this is set out in clause 9 below.

8.5 Please note postcode restrictions apply. Delivery times and costs may be increased where the Products are shipped outside the UK. Check your eligibility here .

8.6 If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.

8.7 In addition, if you order Products from us for delivery to a destination outside the UK:

(a) your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;

(b) you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and

(c) please see our Returns Policy for details on returning any Products to us from a destination outside the UK.

9. PRICE AND PAYMENT

9.1 The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 9.5 below for what happens if we discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.

9.2 We can change the prices on our site at any time without notice, but changes will not affect orders which we have already accepted. However, if the rate of VAT changes after the date of your order, we will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.

9.3 We accept payment by debit card, credit card, Apple Pay (iOS only), PayPal, ZipPay, Clearpay, Klarna and Laybuy (not available on App). We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.

9.4 You must pay for the Products (including all applicable delivery charges), and we will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you are using Clearpay, such payment will be subject to additional terms between you and Clearpay, available at https://www.clearpay.co.uk/en-GB/terms-of-service and these terms may specify when you will own the Products that you purchase in this way. For more information about how Clearpay will handle your personal data see their Privacy Notice, available https://www.clearpay.co.uk/en-GB/privacy-policy . If you pay using Klarna, such payment will subject to additional terms between you and Klarna, available at https://www.klarna.com/uk/terms-and-conditions . See https://www.klarna.com/uk/customer-service for further information about Klarna. For more information about how Klarna will handle your personal data see their Privacy Notice, available at https://www.klarna.com/uk/privacy-notice . If you are using Laybuy, such payment will be subject to additional terms between you and Laybuy, available at https://www.laybuy.com/uk/consumer-terms . For more information about how Laybuy will handle your personal data see their Privacy Notice, available https://www.laybuy.com/uk/privacy . If you are using ZipPay, such payment will be subject to additional terms between you and ZipPay, available at https://zip.co/uk/terms-conditions/ and these terms may specify when you will own the Products that you purchase in this way. For more information about how ZipPay will handle your personal data see their Privacy Notice, available here https://zip.co/uk/privacy-policy/ .

9.5 It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We have the right to reject an order if we discover a pricing error. We will normally check prices before accepting your order and if the price is incorrect, we will try to contact you for your instructions before we accept your order. If we are unable to contact you, your order will be cancelled. If we accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, we may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.

9.6 If you wish to apply a discount code or e-gift voucher code to your order, you must enter the relevant code during the online checkout process. Only one discount code and/or a maximum of five e-gift voucher codes, can be used per order and additional terms and conditions may apply in respect of each discount code. We reserve the right to decline to accept any discount or e-gift voucher code that is invalid for your order or that has expired.

10. YOUR RIGHT TO CANCEL THE CONTRACT

10.1 If you are a consumer in the UK or the European Union ("EU"), you have a legal right to cancel a Contract if you change your mind, until 14 days after you receive (or someone you nominate receives) the Product(s), unless the Products are split into several deliveries over different days, in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last Product which you ordered under the Contract which you wish to cancel. We are entitled to extend your period for cancellation at our discretion and you should review our [Returns Policy] (/pages/informational/returns) from time to time for further information.

10.2 You are entitled to exercise your rights to cancel an order in respect of any one, or all Products from an order. Please see our Returns Policy for more details.

10.3 You may be entitled to a repair, replacement, or refund where you receive faulty Products, or your Products become faulty. Please let us know as soon as reasonably possible after becoming aware of a fault with your Product. For further information, please see our Returns Policy .

10.4 If you wish to cancel a Contract under clauses 8.1 to 8.3 above, please let us know within the timescales set out under those clauses. There are a few ways to contact us, you can:

Email us: [email protected]

Write to us via post: Debenhams Brands Limited, PO Box 553, Burnley, BB11 9GD.

10.5 For full details on returns and items that are excluded from being returned, please see our Returns Policy .

10.6 If you cancel a Contract under clause 9.1 before you receive the Products, but after the Products have been dispatched to you, you must return them to us once received. You must send off the Products for return within 14 days of telling us that you wish to cancel the Contract. Please note there will be a cost of £1.99 for returning the Products to us (this cost is not appliable to Oasis Unlimited Customers). If you choose to return the Products using any method other than one of our nominated carriers (available via our UK returns service) you will remain responsible for the Products including for any loss or damage, until we receive them. Please see our Returns Policy here for further information about how to return Products to us.

10.7 If you cancel your Contract under clause 10.1, we will:

(a) subject to clause 10.9, refund you the price you paid for the Products (minus the £1.99 cost for returning the Products). However, please note that we may reduce the value of your refund to reflect any reduction in the value of the Products if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and

(b) refund some or all of charges you have paid for delivery of the Products to you on the basis that the maximum refund for delivery costs will be the least expensive delivery method we offer to your delivery destination; and

(c) make any refunds due to you by the method you used for payment: (i) 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or (ii) 14 days after you inform us of your decision to cancel the Contract.

10.8 Please see our Returns Policy here for more information about returns and refunds.

10.9 If you wish to return any Product that you have purchased or if you wish to cancel an order for a Product after having used ZipPay, Clearpay, Klarna or Laybuy (a “buy now, pay later” service provider) to pay for the Product (assuming that you are entitled to do so in accordance with this Contract and/or our Returns Policy), we will notify the relevant service provider that you have cancelled or returned your items to us and the relevant service provider will process your full or partial refund as applicable, in accordance with its Terms and Conditions. Please note that different refund processing times may apply and you should review the applicable terms for your chosen service provider for further information.

10.10 You may also have additional rights to terminate Contract under applicable consumer laws.

11. OUR RIGHTS TO CANCEL THE CONTRACT

11.1We may end the Contract at any time by writing to you if:

(a) you do not make any payment to us when it is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or

(c) you do not, within a reasonable time, allow us to deliver the Products to you, or you are unavailable to receive delivery.

(d) if the Products you have ordered are no longer available.

11.2 We may also end the Contract in the circumstances set out in clause 9.5.

11.3 If we end the Contract in any of the situations set out in clause 11.1 or 11.2, we will refund any money you have paid in advance for the Products we have not provided but we may deduct or charge you reasonable compensation for the costs we will incur as a result of your breaking the Contract.

12. FAULTY PRODUCTS

12.1 If you are a consumer, we are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these Terms and Conditions will affect your legal rights in relation to Products that are faulty or defective.

12.2 If you consider that any Product we have supplied is faulty or mis-described, please notify us using the contact details set out in clause 10.4.

12.3 If you discover that your Product is faulty, we may request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.

13. OUR LIABILITY

13.1 If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen.

13.2 Please note that we only provide our site and Products for domestic and private use. You agree not to use our site or any of our Products for any commercial, business or resale purposes, and we have no liability to you for any loss of any business of yours and will not provide VAT invoices for your purchases. If you are not a consumer, you must obtain our prior written consent to purchase Products from our site.

13.3 If you are not a consumer, we:

(a) exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it, to the fullest extent permitted by law;

(b) will not be liable for: (i) loss of profits, sales, business, or revenue; (ii) business interruption; (iii) loss of anticipated savings; (iv) loss of business opportunity, goodwill or reputation; (v) waste of management or office time; (vi) any indirect or consequential loss or damage; or (vii) any liability or obligation we may have under any applicable consumer rights laws.

13.4 However, we do not in any way exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or for breach of your legal rights as a consumer in relation to the Product(s). Nothing in these Terms and Conditions shall affect or limit your rights as a consumer under applicable laws in the jurisdiction in which you are a resident.

13.5 Finally, please be aware that the security of communications sent over the Internet (including by e-mail) is subject to many factors outside of our control. As such, we do not guarantee the security or confidentiality of any electronic communications. In addition, we shall have no liability for your inability to connect to or to access our site which may result from any faults, errors or problems relating to your PC hardware, software, network or security, or your Internet service provider or any other similar problem.

14. EVENTS OUTSIDE OUR CONTROL

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event outside our reasonable control, including any event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation):

(a) strikes, lock-outs or other industrial action.

(b) epidemic or pandemic or government actions arising from such epidemic or pandemic.

(c) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

(d) fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster.

(e) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(f) impossibility of the use of public or private telecommunications networks.

(g) the acts, decrees, legislation, regulations or restrictions of any government. (hereinafter referred to as an “Event Outside Our Control”).

14.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, we will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

14.3 You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 10.4.

15. INTELLECTUAL PROPERTY RIGHTS

All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.

16. AFTER-SALES SERVICE

16.1 You can contact us with any questions, comments, complaints, or requests regarding these Terms and Conditions or our Products, using the details set out in the Contact Us section at clause 10.4 above.

16.2 If you are not satisfied with how we have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here .

17. OASIS UNLIMITED

17.1 This clause 17 will apply if you have chosen to subscribe to Oasis Unlimited.

Oasis Unlimited will entitle you to benefits such as: (a) unlimited UK next day delivery, (or unlimited standard delivery where next day delivery is not possible);

(b) unlimited next day collection; and

(c) free returns.

17.2 For full details of Oasis Unlimited, please click here

(a) Oasis Unlimited membership is valid for 12 months from the date of purchase and shall automatically expire without the need for further action from either party. After your Oasis Unlimited membership expires, you may apply again for a Oasis Unlimited membership if we are offering such Oasis Unlimited memberships at that time. If you do so, you will be asked to pay the applicable annual membership fee at the time. If you do not wish to do so, your membership shall expire at the end of its current period.

17.4 Eligibility

(a) Oasis Unlimited memberships are only available to individuals residing in the UK, who have a registered Oasis customer account. You must be logged in to your customer account to use Oasis Unlimited.

17.5 Postal address – Oasis Unlimited is only available for delivery to UK addresses. Please note postcode restrictions apply. Check your eligibility here . The Oasis Unlimited service in the following areas may take 3–5 working days (rather than “next day”): Channel Islands, Highlands & Islands of Scotland, Shetlands.

(a) The annual price of Oasis Unlimited is as stated on our Website. However, we reserve the right to adjust this price from time to time. Please check our site for applicable prices at any time.

17.7 Cancellation – You have a legal right to cancel your contract for Oasis Unlimited membership if you change your mind, until 14 days after the date on which the contract is entered into. However you will lose your right to cancel your Oasis Unlimited membership if you make use of the Oasis Unlimited benefits within this time.

17.8 Orders – you must place your orders for any Products in accordance with Oasis next day delivery timescales. These timescales may vary from time to time and are set out on our Website from time to time.

17.9 Discount Restrictions – Oasis Unlimited can be used in conjunction with any other offer or promotion by Oasis.

17.10 Delivery - Oasis reserves the right to alter the delivery service valid in this promotion at any time; in this case you will be offered the delivery service available at that time free of charge.

17.11 Terms & Conditions – You are responsible for using Oasis Unlimited in accordance with these Terms and Conditions. Our Website Terms of Use and our Privacy Notice also apply in all cases. Any breach by you of these Terms and Conditions may result in termination of your membership and no refund will be given. Oasis reserves the right to accept or refuse membership and to change any of these Terms and Conditions at its discretion. Oasis will inform you of any significant changes to these terms and conditions. All other applicable Oasis Terms and Conditions apply.

17.12 Personal use only - Oasis Unlimited is for personal use only and you must not use either account for the benefit of any other person.

17.13 Delays outside of our control – Oasis will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from an Event Outside of Our Control.

17.14 Termination - We may in our sole discretion decide to terminate your Oasis Unlimited membership and you will be given a pro-rated refund based on the number of whole months remaining in your membership. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms and Conditions or any applicable law, involves fraud or misuse, or is harmful to Oasis' interests or the interests of other users.

18. PROMOTION TERMS AND CONDITIONS

Official Oasis promotion codes entitle you to an offer on your online order from www.oasisfashion.com. To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of Debenhams Brands Limited and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on www.oasisfashion.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage.

19. OTHER NOTICEOTHER IMPORTANT TERMS

19.1 If we have to contact you, we will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. We may also contact you by reply on any social media platform page that you have used to contact us. When we refer in these Terms and Conditions to "in writing", this includes e-mail.

19.2 We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract.

19.3 You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree in writing.

19.4 The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

19.5 We may use subcontractors in performing our obligations under this Contract.

19.6 Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

19.7 If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

19.8 Entire Agreement - These Terms and Conditions, the Terms of Use, the Privacy Notice, the Refund Policy, any documents they incorporate by reference, and any additional terms you agree to in connection with our site constitute the sole and entire agreement between you and Debenhams Brands Limited regarding your purchase of our Products and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the purchase of our Products.

19.9 Please note that these Terms and Conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.

19.10 In respect of any dispute or claim relating to a Contract, if you are a consumer you and we both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and we both submit to the exclusive jurisdiction of the courts of England and Wales.

Long Trips Made Better

Oasis is a furnished rental app with affordable top-quality listings and an easy-to-use interface that makes traveling of any kind a breeze.

Quality of Life Features

Easy extensions.

Oasis makes extending your stay easy; submitting your request to the host takes only a few seconds.

Simplified Leases

With simplified leases, Oasis creates an intuitive approach to communicating the complexities of a lease in a simple and easy-to-read way for our users.

Convenient Locations

Need to stay close to your final destination? Oasis has hosts across the country that make finding a home close by a breeze.

Furnished Housing Solutions For

Travel nurses.

Oasis links to your staffing platform and will automatically show you the best homes in your budget that are within 5 miles of your next assignment.

Sign Up For The Beta Now!

AGENT LOGIN

Password Forgot My Password

• ENEWSLETTERS
• PRESS RELEASES
• Agent Rates
• Consumer Offers
• Booking Channels
• Marketing Resources

Applicable to new bookings for travel through December 23, 2025 Blackout dates are December 24 - January 2 (all resorts), and March 3-20 (The Pyramid Cancun and Grand Oasis Cancun). If any portion of the travel dates falls on a blackout date, the booking does not qualify for bonus cash.

INDIVIDUAL BOOKINGS

Earn up to $100 bonus cash for every booking on top of your commission.

Bonus cash is per room – a maximum of 5 rooms can be submitted for any booking under the same confirmation number. Minimum double occupancy required; single occupancy bookings are not eligible to receive bonus cash.

To ensure you receive your bonus cash and commission, please complete the following:

• Add [email protected] to your email address book
• Verify the email address listed in your OasisConnect account profile is correct

Complete the Bonus Cash Form before your client travels:

How to Redeem:

1) Book through one of our contracted partners: Apple Vacations, Flight Centre - GOGO Vacations, Funjet Vacations, IB Travelin, JetSet Vacations, Pleasant Holidays, Southwest Vacations, Sun Country, Travel Impressions, United Vacations, Vacation Express

2) Complete the Bonus Cash Form before your client travels:

3) Bonus Cash cheque is mailed 3 months after your client completes their travel.

GROUP BOOKINGS

Earn up to $500 bonus cash for every group booking.

Applicable to bookings made at The Pyramid Cancun, The Sens Cancun, Grand Oasis Cancun, Grand Oasis Palm, The Sens Tulum Riviera, and Grand Oasis Tulum Riviera. Not applicable to student/spring break/youth groups.

Travel Experience Marketing, Inc. (TEMCO) is the exclusive representative of Oasis Hotels & Resorts in the U.S. and Canada. Connect with our Groups Desk for expert assistance planning and coordinating your group's vacation:

TEMCO Groups Desk | [email protected] | (770) 274 1837

1) Book your group directly with the TEMCO Groups Desk or through our partners: Apple Vacations, Flight Centre - GOGO Vacations, Funjet Vacations, IB Travelin, JetSet Vacations, Pleasant Holidays, Southwest Vacations, Sun Country, Travel Impressions, United Vacations, or Vacation Express.

2) Complete the Group Rewards Form before your group travels:

3) VISA Gift Cards are mailed 3 months after the group completes travel.

Terms & Conditions

Bonus Cash is applicable to professional independent retail travel agents based within the United States. Travel agents working for Online Travel Agencies (OTAs), tour operators, wholesalers, or any type of hybrid agency are not eligible to receive bonus cash. Bonus Cash is in US Dollars and issued based on reward at time of booking and will not be reissued as a result of incorrect information entered in the Bonus Cash Form or Group Rewards Form. Certain restrictions and blackout dates may apply. Bonus Cash program is subject to change without notice.

Group Rewards

APPLICABLE TO NEW BOOKINGS MADE ON OR AFTER 12/7/2017. VALID FOR TRAVEL ANYTIME, WITH THE EXCEPTION OF MARCH AT GRAND OASIS CANCUN, The Pyramid at Grand Cancun, OASIS CANCUN LITE and OASIS PALM

Complete the following information at time of booking. Program is not valid for past travel.

TERMS AND CONDITIONS

• Valid for the following hotels: The Pyramid at Grand Cancun, Grand Oasis Cancun, Oasis Cancun Lite, Grand Oasis Sens, Grand Oasis Palm, Oasis Palm, Grand Oasis Tulum, Oasis Tulum Lite, and The Sian Ka’an at Grand Tulum
• Applicable rewards are valid on new group bookings from made on or after 12/7/2017. Valid for all travel dates, excluding March at The Pyramid at Grand Cancun, Grand Oasis Cancun, Oasis Cancun Lite and Oasis Palm.
• Bookings may be made directly with our group department or through your preferred Tour Operator
• This promotion is valid on NEW bookings only and based on double occupancy rooms
• This offer is not combinable with any other cash offer, including Oasis Agent Rewards
• Offer is per booking and commission is paid in USD.
• Valid for individual booking agent at retail establishment only and not for agency, management or individual bookings
• Group must be registered at time of booking
• Must be processed as a group with common stay dates totaling the room nights as indicated on www.oasisconnect.net.
• All Federal or State taxes are the responsibility of the agent where required.
• Payment issued three months following the customer travel dates and is based on active reward at time of booking.

Travel agents earn 10% on all paid wedding packages

Terms and Conditions

 The following OASIS Open (“OASIS”) Terms and Conditions (“Terms & Conditions”) apply to the Borderless Cyber (”BC”) Conference (the “Conference”). Prior to registration submission, each person (the “Attendee”) must acknowledge and accept these Conference Terms and Conditions. Should the Attendee not wish to accept the Conference Terms and Conditions, the Attendee should not register. The submission of an Attendee’s registration is regarded as acceptance of the Conference Terms & Conditions. GENERAL STATEMENT

OASIS Open reserves the right to render, in its sole absolute discretion, all interpretations and decisions in connection with the Conference Terms & Conditions and to establish further regulations binding upon the Attendee as may be deemed necessary to the general success and wellbeing of the Conference and/or any person(s) affiliated therewith. OASIS’ decisions and interpretations shall be final in all cases. The views and opinions expressed by any Attendee at the Conference may not necessarily reflect the views of OASIS employees, members, agents, and representatives. AMERICANS WITH DISABILITIES ACT

If you require special assistance, auxiliary aids, interpreters or other reasonable accommodations while participating in the Conference, please email [email protected] at least six weeks prior to the conference date. CANCELLATION POLICY

All fees are non-refundable after 28 August 2023. Paid registrants who do not submit an email request to [email protected] by 28 August 2023, fail to send a substitute, or do not attend the Conference forfeit their entire registration fee. Substitutions: Registrants who must cancel may substitute another person by submitting an email to [email protected] before 4 September. A substitution is a straight transfer of registration credentials. If your substitution requires us to process a new payment (change in credit card, additional options), the person will be required to email [email protected] and billed for all applicable registration fees. Individuals are responsible for canceling their own hotel and travel reservations. OASIS does not accept liability for hotel or travel costs. Paid registrants who cancel and do not substitute another person will receive a full refund less a 6% processing fee if notification is submitted in writing via [email protected] on or before 28 August 2023. If you cancel and re-register, your new registration will reflect the current pricing as of the date of your final registration. Earlier registration pricing will not be honored. Failure to attend the conference without written notification as detailed above prior to the start of the Conference will be considered a "No Show" and will result in forfeiture of fees paid in full. If you register, have not paid, and do not cancel your registration by 28 August 2023, your registration may be automatically canceled. If you do not respond to OASIS attempts to contact you regarding the status of your payment, your registration can be canceled. You will receive notification of your canceled registration via email. O ASIS reserves the right to cancel your duplicate or unpaid registrations without notice. CERTIFICATE OF COMPLETION

Upon request, OASIS can issue a ‘Certificate of Completion’ in digital format. Contact [email protected] to make a request. Certificates will be sent to the email address associated with the attendee registration. Certificates will not be issued to no-show attendees. CODE OF CONDUCT

OASIS believes our community should be open for everyone. As such, we are committed to providing a friendly, safe and welcoming environment. By participating you agree to abide by the Code of Conduct, which can be viewed here . DIGITAL AND OTHER RECORDINGS

Photographs, audio, and video may be captured by OASIS during the Conference. Conference Attendees wearing lanyards indicating their approval to be photographed and recorded, grant OASIS and its representative’s permission to photograph and/or record them during Conference activities and to use such recordings in support of OASIS’ mission. Uses of recordings may include, but is not limited to, electronic broadcasting on OASIS’ YouTube Channel, educational and membership recruitment promotions, post-conference reporting, and OASIS’ social media activities. Conference Speakers provide consent for OASIS to record their presentations in audio and/or visual form and grant OASIS an irrevocable royalty-free license to use, reproduce, and distribute the recordings, handouts, slides and presentation materials. Speakers also understand that while they retain the rights to their presentation materials and the content of the presentation , OASIS is the sole copyright owner of any recording and can distribute it, along with any supporting materials in any way, with the appropriate attribution of the Speakers. FORCE MAJEURE

Attendance at the Conference is subject to acts of God, war, government authority, disaster, fire, recommendations by the World Health Organization (WHO) or similar organization against non-essential travel to or from the Conference location, or other emergencies, any of which make it illegal or impossible for OASIS or the Conference venue to provide the facilities and services for the Conference, or make it illegal or impossible for the Attendee to utilize the accommodations or other necessary options associated with the Conference. A registration may be cancelled for any one or more of such reasons by written notice from OASIS to the Attendee without liability on the part of OASIS. LIABILITY WAIVER & RELEASE

Attendee assumes all risks and accepts sole responsibility for any injury (including, but not limited to personal injury, disability, and death), illness, damage, loss, claim, liability, or expense of any kind that Attendee may experience or incur in connection with attending the Conference. Attendee hereby releases, covenants not to sue, discharges, and holds harmless the Conference, its employees, agents, and representatives, of and from any such claims, including all liabilities, claims, actions, damages, costs, or expenses of any kind arising out of or relating thereto. PAYMENT

Registration rates are only guaranteed at the time of full payment. At the time of payment, Attendees are responsible to pay the current registration rate. If your registration has a balance due at the time of a rate increase, an updated invoice will be sent to you. Outstanding balances are due at the start of the Conference. Admission to the Conference program will not be allowed and registration credentials will not be issued until all fees have been paid in full. OASIS reserves the right to cancel your registration if we do not receive payment by 28 August 2023. All pricing is listed in GBP.

Wire Transfers: If you are paying by wire transfer, please note that any bank or administrative fees are the responsibility of the Attendee. Contact [email protected] to request a wire transfer form. Once you have completed the transfer, please email us a copy of the wire confirmation. The accounting team will send a payment confirmation once the funds have been received by our bank. 

Credit Cards: We accept MasterCard, Visa, and American Express via Paypal. 

WISE.com :  Any fees are the responsibility of the Attendee.  

ALL PAYMENTS ARE DUE BY 28 AUGUST 2023 OR YOUR REGISTRATION WILL BE CANCELED. All inquiries, correspondence and issues related to conference registration should be directed to OASIS via [email protected] . PERSONAL INFORMATION / PRIVACY STATEMENT INFORMATION

Conference website and registration process is held on a third-party platform. The website is hosted by Google Sites and registrations processed using Eventbrite. Their Privacy Policies may be reviewed online:

Review Google’s Privacy Policy

Review Eventbrite Privacy Policy

Email addresses collected from the Conference registration form will be used to circulate important Conference details and future announcement updates on OASIS Open event activities. If you would like your record to be deleted from any of our mailing lists after the Conference, please notify [email protected] and/or unsubscribe to any notice.

For more information on how OASIS processes Conference registration data, please visit https://www.oasis-open.org/policies-guidelines/privacy . PERSONAL PROPERTY

OASIS accepts no responsibility for loss or damage to personal property.

PROGRAM CHANGES

OASIS reserves the right to make changes to the Conference program, related events, speakers, or to cancel programs should the enrollment criteria not be met or when conditions beyond our control prevail.

PROMO CODES

Promo codes are only applicable to registrations that are completed online and applied at the time of registration. Only one promo code may be applied to an individual registration. Promo codes may not be combined and may not be applied retroactively. Conference Speakers and Supporters should contact [email protected] about any promo codes details.

In order to receive a refund, all refund requests must be submitted to [email protected] by 28 August 2023.

Paypal and/or Credit Cards: Refunds for payments will only be to the original card/account charged.

Wire Transfers: Payments made via bank wire will be refunded via bank wire. Wire refunds will be issued 12-16 weeks from the date of receipt of a completed Wire Refund Form. Email [email protected] to begin the process. The registrant is responsible for any fees incurred. 

TAX INVOICES  

Tax invoices can be auto generated from the registration system once your registration is completed and paid in full. Invoices will be sent via email to the registrant's primary and secondary (if provided) email address. If you experience any issues accessing a Tax Invoice, please contact [email protected] . 

Terms and Conditions

Deposit and payment:.

A per-room deposit is required to confirm reservations. Payment in full is due January 5, 2024 unless otherwise specified; payment schedules may differ depending on group sizes and courtesies offered.

CANCELLATIONS:

Cancellations must be submitted in writing to Passover Oasis Vacations, LLC. All deposits and payments are fully refundable until October 19, 2023. All payments, less the deposit, are fully refundable from October 20, 2023 to November 10, 2023. For cancellations from November 10, 2023 to December 22, 2023, there is a 50% refund. For any cancellations after December 22, 2023 there are no refunds. After December 22, 2023, no refunds will be issued for any reservation changes requested. This includes modifications, amendments, or any other alterations to the reservation. This cancellation policy is strictly adhered to and reflects the risks and costs associated with the program. Reservations are non-transferable.

By proceeding with a reservation, you acknowledge and agree to abide by our cancellation policy as stated above.

Travel insurance is strongly recommended to protect travelers from unexpected situations or losses.

PASSPORTS AND TRAVEL DOCUMENTS:

Everyone traveling to Mexico (including newborns, infants and children) must have a valid passport.

PHOTO/VIDEO RELEASE:

By virtue of your presence, you give permission for unlimited use of any photographs and videos that include your image.

RESPONSIBILITIES:

Passover Oasis Vacations, LLC is responsible for making arrangements for the Passover program offered at the Fairmont Mayakoba. Every effort will be made to accommodate room requests. However, these requests cannot always be guaranteed with 100 percent certainty due to variables beyond our control and the hotel’s control.

The participant agrees that Passover Oasis Vacations, LLC shall not be liable for any damage, loss (including personal injury, death and property loss) or expense of any nature occasioned by any act or omission of any supplier or person providing services.

Passover Oasis Vacations, LLC reserves the right to withdraw the program announced and/or make any alterations necessary for the proper operation of the program. This can be done at the discretion of Passover Oasis Vacations, LLC, for any reason, without penalty. If Passover Oasis Vacations, LLC cancels a tour, the company has no responsibility beyond the refund of all monies paid to the company by the tour participant for the land package. Airline tickets are not included in the package and are subject to airline regulations. No person, other than an authorized representative of Passover Oasis Vacations, LLC, by a document in writing, is authorized to vary, add or waive any term or condition.

Oasis Portfolio of Luxury Travel 

150 years’ experience between them. If you’re looking to go beyond the brochures and explore incredible far-flung destinations with privately curated itineraries, our exceptionally well-travelled Portfolio team can help plan your next adventure. Whether you are longing for the crystal azure waters of the Maldives, the pristine beaches of the Caribbean, the charming culture of South America or the captivating Canadian Rockies, we invite you to discover the world’s most fascinating destinations…just the way you like it. 

Oasis Portfolio work by private appointment and welcome you into our elegant, stylish offices, allowing us to craft a journey especially for you, in surroundings which reflect the luxury nature of our service. 

Contact email   [email protected]

Portfolio Belfast

Portfolio Lisburn

Portfolio Holywood

Portfolio Hillsborough

Oasis Travel 28-30 Railway Street, Lisburn, BT28 1, United Kingdom

028 9260 4455

[email protected]

OPENING HOURS

Booking Phone Line Open Mon - Fri until 8pm

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, visit  FCO Travel Aware website

Terms and Conditions Privacy   Policy   Cookie Policy       Website by TMS

An official website of the United States government

Here’s how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock Locked padlock icon ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Ordering Guide

Consolidated for:

• Small Business
• Unrestricted
• Women-Owned Small Business
• HubZone Small Business
• 8(a) Small Business and Service-Disabled Veteran-Owned Small Business
• Task Order Procurements

Initial Release Date: 03/19/2024

Revision Date: Not Applicable

Contact the OASIS+ Program: [email protected]

OASIS+ Ordering Guide

Introduction.

Thank you for choosing the OASIS+ family of contracts to fulfill your complex, integrated multiple service needs! This suite of services contracts is available for use by agencies throughout the Federal Government, as defined in Section 2.1, who hold a Delegation of Procurement Authority (DPA), as referenced in Section 3.0.

The OASIS+ contracts provide a common architecture and platform across the Federal Government for the acquisition of a full range of service requirements that integrate multiple service disciplines and ancillary services/products with the flexibility for commercial and non-commercial requirements, all contract types and pricing determined at the task order level to achieve a total solution.

This Ordering Guide explains how the OASIS+ contracts can be used to satisfy a wide variety of services requirements. It does not address general contracting issues or concepts unless necessary for complete understanding. Online resources supporting the use of OASIS+ are available on the General Service Administration’s (GSA’s) OASIS+ website and GSA’s OASIS+ Interact site . This guide is to demonstrate just how easy OASIS+ makes the ordering process!

Program overview

Contract families.

OASIS+ has six separate “families” of Multi-Agency Contracts (MAC), collectively referred to as OASIS+, these include:

• Unrestricted (UR)
• Total Small Business (SB)
• SBA-Certified 8(a) Small Business (8a)
• SBA-Certified HUBZone Small Business (HZ)
• SBA-Certified Service-Disabled Veteran-Owned Small Business (SDVOSB)
• SBA-Certified Women-Owned Small Business (WOSB)

The OASIS+ UR contracts were awarded as full and open competition. The OASIS+ SB contracts were awarded as 100% small business set-asides. The OASIS+ 8(a) program was awarded as a 100% set aside for exclusive competition among 8(a) participants, which was offered to and accepted by Small Business Administration (SBA) under SBA requirement number IX1685025756D .

Ordering Period

OASIS+ is a collection of multiple-award, Indefinite Delivery, Indefinite Quantity (IDIQ) contracts, of which the contract base period is five (5) years with one (1) option period of five (5) years that may extend the cumulative contract ordering period to 10 years. Task orders can be awarded under OASIS+ any time prior to the expiration of the ordering period of the master contracts. Notwithstanding, the OASIS+ IDIQ master contracts (contractor specific) can have different award dates; however, all contracts for each specific contract family have the same contract end dates (e.g., all of the Small Business contracts will end on the same date).

Which Agencies Can Use OASIS+?

OASIS+ contracts may be used by all federal agencies, including the Department of Defense (DoD) and Federally Funded Research and Development Centers (FFRDCs), but are not open to state and local governments at this time. See 4800.2I OGP Eligibility to Use GSA Sources of Supply and Services for details.

Interagency Acquisition Applicability

Orders issued against the OASIS+ contracts are considered Interagency Acquisitions. GSA has specific statutory authority under 40 U.S.C. 501 to purchase supplies and non-personal services on behalf of other agencies. Therefore, the Economy Act does not apply to OASIS+ orders.

Contracts Scope

The contract scope of OASIS+ is organized by Domains. The term Domain refers to a functional grouping of related services spanning multiple NAICS codes. Domains and the NAICS codes listed under the Domains are designed to align order requirements to qualified industry partners. Each Domain is limited to the NAICS codes and associated size standards specifically listed under that Domain.

The OASIS+ contracts cover services that are: primarily noncommercial, with the allowance for commercial services task orders classified and unclassified; and within the Continental US (CONUS) and Outside the Continental US (OCONUS). All OASIS+ task orders must be within scope of the respective OASIS+ IDIQ contract for which it is awarded, provided the Ordering Contracting Officer (OCO) determines the principal purpose NAICS code for the order to be one of the OASIS+ NAICS codes ( Appendix A ). If the OCO determines its requirement has a NAICS code outside one of the OASIS+ NAICS codes, the requirement is not within scope of OASIS+.

Scope for Information Technology & Non-Information Technology

Information Technology (IT), by definition, means any equipment, or interconnected system(s) or subsystem(s) of equipment that is used for the automatic acquisition, storage, analysis, evaluation, manipulation, management, movement, control, display, switching, interchange, transmission, or reception of data or information by the agency. For purposes of this definition, if the equipment is used by the agency directly or is used by a contractor under a contract with the agency that requires its use, or to a significant extent, its use in the performance of a service or the furnishing of a product.

IT is considered an ancillary support service or product on the Domains, and may be performed only when the service or product is integral and necessary to complete a total integrated solution. “Non-IT” includes any service or equipment that is acquired by a Contractor incidental to a contract or contains embedded IT that is used as an integral part of the service or product, but the principal function of which is not the acquisition, storage, analysis, evaluation, manipulation, management, movement, control, display, switching, interchange, transmission, or reception of data or information. (For example, heating, ventilation, and air conditioning equipment, such as thermostats or temperature control devices, and medical equipment where IT is integral to its operation, is non-IT).

Non-IT also includes any equipment or services related to a National Security System in accordance with 40 USC § 11103 (a) . The term “National Security System” means a telecommunications or information system operated by the Federal Government, the function, operation, or use of which involves intelligence activities, cryptologic activities related to national security, command and control of military forces, equipment that is an integral part of a weapon or weapons system; or, is critical to the direct fulfillment of military or intelligence missions, not including a system to be used for routine administrative and business applications (including payroll, finance, logistics, and personnel management applications).

Non-IT may include embedded IT components including software, IT hardware, and other items and services traditionally considered IT on IT requirements.

Non-IT professional services are not considered ancillary support services. Non-IT professional services are considered to be within the primary scope of the Domains.

Task Orders - Scope/Services Not Allowed

OASIS+ task orders shall NOT include any of the following:

• Any requirement for Inherently Governmental Functions as defined in FAR 2.101.
• Any requirement for Personal Services as defined in FAR 2.101.
• Any requirement whose principal purpose - as determined by the OCO - falls under the scope of FAR part 36 - Construction and Architect-Engineer Contracts . (Note: This does not preclude use of Architects and Engineers for services not required to be under FAR part 36 such as Construction Management, etc..)
• Any requirement whose principal purpose - as determined by the OCO - is in a NAICS code not listed under the corresponding Domain solicited.

The OASIS+ Domains available to provide a total solution to agency needs are:

OASIS+ pricing is not allowed to be released to the public; however, the pricing will be available to OCO’s who hold a DPA. Pricing (ceiling rates) will be located within the task order solicitation system, which is the Symphony Procurement Suite (Symphony), and is not for public sharing or release. Symphony is referred to as the OASIS+ Submission Portal (OSP) in the OASIS+ RFPs and master contracts. The non-published OASIS+ ceiling rates apply only to sole source Time and Material (T&M)/Labor Hour (LH) orders and no other order type. OASIS+ pricing reflects ceiling rates based upon the highest qualified employees within a given labor category, working in the highest paid area within CONUS, on a highly complex requirement, excluding Secret/Top Secret/Secret Compartmented Information and OCONUS work. It is recommended that this pricing only be used in conjunction with other proposal analysis techniques at FAR 15.404-1 to ensure that the final agreed-to-price is fair and reasonable.

Pricing is determined fair and reasonable based on competition at the order level, and negotiation of pricing is highly encouraged at the task order level.

GSA offers a Pricing Intelligence Suite with multiple pricing resources including the Contract Awarded Labor Category Plus (CALC+) Tools.

Roles and Responsibilities

Gsa responsibilities.

GSA is responsible for award, administration, and management of the OASIS+ IDIQ contracts. Among the responsibilities GSA will meet are:

• Monitoring and evaluation of the performance against the IDIQ contract requirements by each contract holder;
• Holding exclusive, non-delegable rights to modify master contract Terms and Conditions;
• Providing advice and guidance to Ordering/requiring activities, OCOs and contractors regarding all OASIS+ contract terms and conditions, and other procurement-related matters; and
• Conducting Program Management Reviews (PMRs) and meetings with OASIS+ prime contractors as scheduled and/or necessary.

Requiring Activity Responsibilities

For OASIS+ task orders, the Requiring Activity is responsible for:

• Defining the task order requirements;
• Preparing the Statement of Work (SOW)/Performance Work Statement (PWS)/Statement of Objectives (SOO) for task order Request for Proposals (RFPs);
• Funding the requirements;
• Assisting the OCO with quote/proposal evaluation;
• Assisting the OCO with performance monitoring and appraisal;
• Ensuring regulatory and performance compliance at the task order level; and
• Assisting the OCO with closing out the task orders.

OCO Responsibilities

For OASIS+ task orders, the OCO is responsible for:

• Ensuring the DPA certificate is included in the official task order contract file.
• Requesting and receiving a DPA prior to soliciting and awarding a task order.
• Issuing Requests For Information (RFIs) and task order RFPs through Symphony and reporting task order awards in Symphony.
• Adhering to the additional responsibilities defined in the OASIS+ DPA.
• Complying with the scope, terms and conditions of the IDIQ Contract, ordering procedures outlined in the OASIS+ Ordering Guide, FAR 16.505 , and other regulatory supplements.
• Complying with the FAR or authorized agency supplements, statutes, policies or exceptions thereof;
• Ensuring task orders are compliant with all existing, updated, and new statutes, regulations, and any other legal requirements in the event of an OASIS+ IDIQ Contract cancellation.
• Identifying the proper NAICS code and corresponding OASIS+ Domain and Contract Line Item Number (CLIN), commercial or non-commercial items, contract type(s), terms and conditions, and clauses and provisions applicable to the task order solicitation and award.
• Determining a contractor’s accounting system is adequate before making an award of a cost-reimbursement task order.
• Determining the applicability of Cost Accounting Standards (CAS) to any given task order and ensuring the contractor has made the required CAS-related task order solicitation certifications.
• Determining pricing is fair and reasonable at the task order level;
• Administration of task order award data in Federal Procurement Data System (FPDS) upon task order award, if applicable.
• Inclusion and administration of the Contract Access Fee (CAF) CLIN for the base and each option period of the task order and sufficiently funding the CAF for the life of the task order.
• Monitoring limitations on subcontracting for each task order in accordance with 13 CFR 125.6(d) “… for a multi-agency set aside contract where more than one agency can issue orders under the contract, the ordering agency must use the period of performance for each order to determine compliance.”
• Administration of task order performance evaluation in Contractor Performance Assessment Reporting System (CPARS), if applicable.
• Resolving any performance issues, disputes, claims, or protests at the task order level.
• Closing out task orders in a timely manner.
• Allowing a reasonable time for fair opportunity proposal submission.
• Responding to all Freedom of Information Act (FOIA), Congressional, Inspector General, Small Business Administration, and/or the Government Accountability Office (GAO) requests for task order information.

Benefits and Considerations

OASIS+ is flexible, easy to use, and allows ordering activities to solicit and/or award orders in a streamlined, high quality manner. The benefits of OASIS+ include:

• Awarded against six contract families that have no contract ceiling or cap on awards;
• For work performed in CONUS and/or OCONUS locations;
• For complex commercial or non-commercial services;
• For any contract type, including hybrid mix and structures of Contract Line Item Number (CLIN) types tailored to individual task order requirements;
• Open on-ramping; after the initial phase of awards, the solicitation for OASIS+ will remain continuously open, allowing potential industry partners to obtain OASIS+ contracts at any time as long as they qualify;
• Flexible/expandable Domain-based structure; ability to add Domains based on government need;
• A cumulative ordering period of 10 years;
• Technology-based ordering and market research tools;
• Access to an industrial base of highly qualified contractors;
• Ancillary services and Other Direct Costs (ODCs) defined as integral and necessary to complete a total integrated solution under a requirement are within the scope of the master contract;
• Access transactional data and data analytics for spend analysis and market research;
• FAR subpart 9.1 responsibility determinations;
• FAR 22.805 pre-award clearances (“Equal Employment Opportunity (EEO) Clearances”);
• General Services Administration Manual/ Regulation (GSAM/R) 505.303-70 congressional notifications; however, the ordering agency specific policies will still be applicable/required.

Task Order issuance overview

Step 1 - delegation of procurement authority.

The first requirement to solicit, evaluate, and award task orders under OASIS+ is that the Contracting Officer (CO) must obtain a DPA to become a “delegated” OCO. Only if a DPA is granted to an OCO from an OASIS+ CO may an OCO solicit and award a task order under the master contract(s). The task order OCO is the sole and exclusive government official with authority to solicit, evaluate, award, administer, and/or modify a task order under the master contract.

A DPA is not required to conduct market research into the OASIS+ program or to use Symphony to conduct market research, which includes issuing RFIs. DPA training is encouraged for any staff (Program Manager, Contract Specialist, Finance, Interns, etc.) interested in and/or administering an OASIS+ requirement. The training is required for any staff to post a solicitation in Symphony; however, only a warranted Contracting Officer may obtain the DPA. The dates of available DPA training sessions are (anticipated to be live on the OASIS+ website , coming soon, prior to commencement of the ordering period).

NOTE: Contract Specialists and other acquisition personnel are highly encouraged to take the DPA training course.

To obtain an OASIS+ DPA, a CO must:

• Be a warranted Contracting Officer as defined in FAR 2.101 Definitions; and
• Attend OASIS+ DPA training; and
• Formally apply for the DPA; How to apply for a DPA TBD (anticipated to be live on the OASIS+ website, coming soon, prior to commencement of the ordering period).

DPAs are issued to individuals; not to agencies. DPAs may be revoked at the discretion of the OASIS+ Contracting Officer(s). There is no limit on DPAs issued per agency, and individuals may repeat DPA training as often as preferred.

Exception to DPA Requirement

In accordance with OASIS+ Contract Section G.2.2.1 Ordering Contracting Officer, contractor employees are authorized under FAR subpart 51.1 Contractor Use of Government Supply Sources to use OASIS+ and are considered OCOs and are not required to obtain a DPA as their authority is granted to them by a Federal Government CO administering an applicable contract (e.g., a Federally Funded Research and Development Center ( FFRDC )). In order to authorize a contractor employee under FAR subpart 51.1 to use OASIS+, the Federal Government CO granting authority shall first obtain an OASIS+ DPA.

Step 2 - Acquisition Planning Considerations

The OCO must complete acquisition planning and market research to determine whether OASIS+ meets their needs, as such the OCO must:

• Determine whether the specific requirement is within scope of OASIS+.
• Determine if an OASIS+ Small Business or Socioeconomic Small Business can perform the requirements and set-aside for small business concerns, if applicable.
• Determine which OASIS+ contract to issue the task order solicitation under.

Task orders planned under OASIS+ are not exempt from FAR Part 7 - Acquisition Planning or FAR Part 10 - Market Research . Agencies may have different policies, regulations, standards, etc, that should be considered in the decision to use OASIS+ to fulfill an agency requirement.

OASIS+ offers several approaches to aid the market research, such as:

• Research (or send an RFI to) OASIS+ contract holders and their capabilities within each OASIS+ contract, Domain, and NAICS code using Symphony ;
• Research (Optional scope review) for OASIS+ contract holders may be requested via OASIS+ Scope Review . The scope review is completed by GSA and will ensure the requirement is being placed under the appropriate OASIS+ contract.
• Research (or send an RFI) using Market Research as a Service (MRAS), a free service offering a streamlined innovative approach to conducting RFI’s quickly and efficiently, after completing an optional OASIS+ Scope Review (anticipated to be live on the OASIS+ website , coming soon, prior to commencement of the ordering period). Contact the local GSA Customer Service Director for assistance with MRAS.

Domain and NAICS Selection

Only one Domain and one NAICS code under one contract family must be selected.

OASIS+ Domains each contain multiple NAICS codes. FAR 19.102 requires the OCO to determine the appropriate NAICS code and assign one NAICS code and corresponding small business size standard in all solicitations and task orders. FAR 19.102(b)(1) requires that the NAICS code assigned describes the principal purpose of the service being acquired. The tables in Appendix A identify the OASIS+ Domains and NAICS codes with their corresponding size standards.

Note: In accordance with regulation, OCOs must select the task order NAICS code based upon the work to be performed and not based upon the applicable size standard or program office supported. Apparent discrepancies will be brought to the OCO’s attention. If the Domain/NAICS code selection is deemed inappropriate, the OASIS+ Contracting Officer(s) may rescind the OCO’s OASIS+ Delegation of Procurement Authority.

Each OASIS+ CLIN under each OASIS+ contract and Domain represents a specific NAICS code. Accordingly, the fair opportunity pool for each task order includes only the contractors that were awarded an OASIS+ contract and CLIN, applicable to the task order solicitation’s contract vehicle, Domain, and NAICS code.

Task Order Contract/CLIN Types

For OASIS+ task orders, allowable contract types include:

• FAR subpart 16.2 Fixed-Price Contracts
• FAR subpart 16.3 Cost-Reimbursement Contracts
• FAR subpart 16.4 Incentive Contracts
• FAR 16.601 Time-and-Materials
• FAR 16.602 Labor-Hour Contracts

Task orders may also incorporate FAR subpart 17.1 Multiyear Contracting , and FAR subpart 17.2 Options . However, Service Contract Labor Standards (SCLS)-applicable orders cannot have a base period longer than five years. OASIS+ supports both commercial and non-commercial requirements. OASIS+ does not allow agreements identified in FAR subpart 16.7 .

These contract types can be used individually or in combination within a single task order comprising multiple CLINs. If using a hybrid of contract types, please use separate CLINs for the work under each contract type and annotate each CLIN with the associated contract type, as this is important for clause selection and implementation.

For cost-reimbursement type task orders, the accounting system requirements at OASIS+ Contract Section G.3.1.9.1.1 Accounting System apply. OASIS+ contractors were not required to demonstrate that their accounting system is adequate for determining costs applicable to cost-reimbursement type contracts or orders in accordance with FAR 16.301-3(a)(3). Therefore, prior to awarding a cost-reimbursement type task order, OCOs shall determine that the contractor’s accounting system is adequate for determining costs applicable to the task order.

Although not required, many contractors demonstrated adequate accounting systems prior to OASIS+ contract award. Contractors are required to maintain and update the status of their accounting system. The status of a contractor’s accounting system is included in their Symphony contractor profile.

Also, CAS are applicable at the task order level. Therefore, the OCO is responsible for determining the applicability of CAS to any given task order. The OCO must then ensure that the contractor has made the required solicitation certifications and that the required Disclosure Statement has been submitted. The OCO must not award a CAS covered task order until the Cognizant Federal Agency Official (CFAO) has made a written determination that a required Disclosure Statement is adequate. The contractor is required to notify the OCO for any CAS covered task orders, in writing, for any revisions to the CAS Disclosure Statement or cost accounting practices. For additional CAS specific considerations, see Section 3.2.7 CAS Specific Clauses and Provisions .

Task Order Labor Categories

In accordance with OASIS+ contract section B.8, the master contract provides the flexibility to use custom/requirements driven labor categories for CONUS, OCONUS, specialized labor, construction wage rate requirements, professional services, service contract labor standards, or any combination thereof, at the task order level. The OCO is the authority in establishing what kind of labor is appropriate for each task order requirement.

OCOs have the following flexibilities regarding labor categories that may be used:

• OASIS+ standardized labor categories; or
• Contractor-proposed custom or specialized labor categories that are non-standard; or
• OCO-directed, non-standard or specialized labor categories that are customized to the requirement.

CONUS Standardized Labor Categories

OASIS+ CONUS standardized labor categories correspond to the Office of Management and Budget’s (OMB) Standard Occupational Classification (SOC) Manual 2018, which includes compensation data maintained by the Department of Labor (DOL), Bureau of Labor Statistics (BLS). CONUS standardized labor categories are individual labor categories that are mapped to a single SOC and functional description.

The contractor may propose CONUS standardized labor when proposing a total solution; however, the OCO will determine whether circumstances merit the use of CONUS standardized labor. CONUS standardized labor categories are encouraged but not mandatory for use at the task order level. The OCO should indicate in the task order solicitation whether or not contractors shall submit labor pricing using the master contract’s CONUS standardized labor categories in their task order proposals. If non-standardized labor categories are used at the task order level, the contractor is required to map awarded labor categories to the standardized labor categories when reporting in accordance with Section G.3.2.4 and the seniority levels in Attachment J-1 (e.g. Junior, Journeyman, Senior, Subject Matter Expert (SME)).

Custom or Specialized Labor

When CONUS standardized labor categories are not mandatory or not able to be mapped directly by the contractor, the contractor may propose specialized labor when proposing a total solution; however, the OCO will determine whether circumstances merit the use of specialized labor.

OCONUS Labor

The Contractor may propose OCONUS labor when proposing a total solution; however, the OCO will determine whether circumstances merit the use of OCONUS labor.

Construction Wage Rate Requirements

Any requirement whose principal purpose, as determined by the OCO, falls under the scope of FAR part 36 - Construction and Architect-Engineer Contracts, is not within the scope of OASIS+. When ancillary labor for construction, alteration and repair are included as ancillary support services within the scope of a task order for a total, integrated solution, construction wage rate requirements shall be implemented in accordance with FAR subpart 22.4 and other regulatory supplements, as applicable. The OCO shall identify such work in the task order solicitation and make a determination as to whether wage determinations are to be applied.

The master contract includes a list of clauses and/or provisions at Section I.1.2 that flow down to the task order level when construction, alteration, and repairs are within the scope of the task order. The OCO shall incorporate any additional appropriate clauses and provisions in each task order solicitation and subsequent award when construction, alteration, and repairs are within the scope of the master contract and task order requirement. When applicable, the OCO shall incorporate wage determinations subject to construction wage rate requirements in the task order award.

Service Contract Labor Standards

When SCLS are within the scope of the task order, wage rate requirements shall be implemented in accordance with FAR subpart 22.10 and other applicable regulatory supplements. The OCO shall identify such work in the task order solicitation and make a determination as to whether wage determinations are to be applied.

The master contract includes a list of clauses and/or provisions at Section I.1.2 that flow down to SCLS-applicable task orders. The OCO shall incorporate any additional appropriate clauses and provisions in each task order solicitation and subsequent award when service contract labor standards apply. When applicable, the OCO shall incorporate wage determinations subject to wage rate requirements in the task order award.

Requirements For Labor Under Time & Material and Labor Hour Task Orders

When preparing solicitations for commercial or non-commercial T&M and/or LH type task orders, the OCO shall incorporate one of the following provisions in the task order solicitation.

• FAR 52.216-29 Time-and-Materials/Labor-Hour Proposal Requirements—Non- Commercial Item Acquisition with Adequate Price Competition. For DoD requirements, when selecting FAR 52.216-29, the OCO shall also select Defense Federal Acquisition Regulation Supplement (DFARS) 252.216-7002, Alternate A Time-and-Materials/Labor-Hour Proposal Requirements – Non-Commercial Item Acquisition with Adequate Price Competition.
• FAR 52.216-30 Time-and-Materials/Labor-Hour Proposal Requirements—Non- Commercial Item Acquisition without Adequate Price Competition.
• FAR 52.216-31 Time-and-Materials/Labor-Hour Proposal Requirements— Commercial Item Acquisition.

When the provision FAR 52.216-30 or FAR 52.216-31 is selected, and there is an exception to fair opportunity, the OASIS+ contracts establish maximum allowable labor rates. These labor rates will be identified as fully burdened ceiling rates for certain non-custom, CONUS, T&M/LH labor categories for both government and contractor sites. Based on the specific task order requirements, the OCO is authorized to exceed the OASIS+ ceiling rates for those labor categories that include Secret/Top Secret/Sensitive Compartmented Information (SCI) labor and/or OCONUS locations, if necessary.

The ceiling rates do not apply when the provision FAR 52.216-29 Time-and-Materials/ Labor-Hour Proposal Requirements—Non-Commercial Item Acquisition With Adequate Price Competition is selected or; FAR 52.216-29 with DFARS 252.216-7002, Alternate A, is selected or; FAR 52.216-31, Time-and-Materials/Labor-Hour Proposal Requirements-Commercial Item Acquisition is selected and there is not an exception to fair opportunity.

Travel Pricing (All Order Types)

Travel may be required to support the OASIS+ task order requirements. For those task orders requiring travel, the contractor must include estimated travel requirements in the task order proposal as required by the OCO. All travel shall be in accordance with the Federal Travel Regulation (FTR) [as applicable] and all lodging shall be at or below allowable, published lodging rates for the respective locality, unless an exception applies. The contractor is required to ensure good stewardship of travel funds, and shall seek rates lower than the approved FTR lodging rates whenever possible.

For CAF considerations for travel, refer to Section 3.2.3 Contract Access Fee ; CAF is applied to travel.

Outside the Continental United States/OCONUS

The Department of State Standardized Regulations (DSSR) is the controlling regulations for allowances and benefits available to all U.S. Government civilians assigned to foreign areas. OCOs are authorized to select a foreign area pricing approach consistent with the DSSR tailored to their order requirements.

If a Task Order Request For Proposal (TORFP) includes foreign area work and the OCO has not identified a preferred foreign area pricing approach, contractors may include a foreign area pricing approach consistent with the DSSR in their response to a TORFP. OCOs will determine if the approach results in a fair and reasonable price in accordance with the DSSR, FAR subpart 15.4, Contract Pricing, and FAR part 16, Types of Contracts as applicable. Upon request of the OCO, the contractor must provide data other than certified cost or pricing data (FAR 15.403-3) to support its task order proposal(s).

Classified Task Order Considerations

The task order solicitation should clearly express all requirements for security clearances, both facility, and personnel. Please adhere to all classified handling procedures at all times.

Example for Classified work:

• Determine Contract Vehicle/Domain/NAICS code;
• Notify the applicable contract holders of an upcoming classified solicitation via the mandatory task order solicitation system (Symphony); requests interested contractors to respond; include instructions for how the solicitation may be viewed; i.e., location (Sensitive Compartmented Information Facility (SCIF) or Secret Internet Protocol Router (SIPR) email instructions);
• Post the solicitation in secure location (i.e., distribute via SIPR emails);
• Review the offer and award task order; and
• Notify GSA of the task order award by emailing [email protected] that an award has been made (a copy of the task order is not required to be attached to the email) and include the total amount of CAF applicable to the task order.

Small Business Considerations

Small business size and socioeconomic status.

In accordance with 13 CFR 121.404(a)(1)(i)(B) , for all OASIS+ SB, OASIS+ HUBZone, OASIS+ SDVOSB, and OASIS+ WOSB task orders, a contractor’s business size and socioeconomic status defaults to their size/status shown in their OASIS+ master contract, notwithstanding their size/status shown in any other system at the time of task order award, unless an OCO requests a size recertification for a specific order. See below for applicability specific to OASIS+ 8(a).

8(a) SB Competitive and/or Sole Source

Ordering activities seeking to satisfy their requirements through either 8(a) competitive or 8(a) sole source (direct) task orders must use the OASIS+ 8(a) contract vehicle.

Competitive OASIS+ 8(a) SB Task Orders

• Competitive task orders solicited and awarded under the OASIS+ 8(a) contract shall adhere to the following:
• Follow similar procedures to competing orders (e.g., choose the Domain and NAICS code).
• Competition at any dollar value.
• Include the SBA requirement number IX1685025756D, as all OASIS+ 8(a) SB master contracts have been offered to and the requirements have been accepted by SBA for the 8(a) program. There is no requirement for SBA acceptance to receive 8(a) credit for the task order.

Sole Source (Direct) OASIS+ 8(a) Task Orders

Sole source task orders solicited and awarded under the OASIS+ 8(a) contract shall adhere to the following:

• Sole source (direct) OASIS+ 8(a) task orders may be issued at the OCO’s discretion subject to the OCO receiving SBA approval prior to issuing an offer from an OASIS+ 8(a) company. Sole source 8(a) orders must each be offered to and accepted by SBA before award.
• The OCO should check the contractor’s 8(a) status at SBA Dynamic Search before considering a sole source order. Per 13 CFR 124.503(i)(1)(iv)(A) , a contractor must be a current 8(a) program participant at the time of task order award in order to receive a sole source order.
• Contractors who have exited from the 8(a) program are ineligible to receive an 8(a) sole source task order award.
• Follow the OCO agencies’ partnership agreement for offering the sole source order to SBA.
• Except for 8(a) concerns owned by an Indian Tribe (Tribal Owned) or an Alaska Native Corporation (ANC) (reference FAR 19.805-1(b)(2) ), which have a sole source order limit of $25 million in accordance with FAR 19.808-1 .
• DoD may also issue sole source orders to 8(a) Native Hawaiian Organizations (NHO) (reference 13 CFR 124.506(b)(2)).
• DFARS 219.808-1 increases sole source order limit to $100 million for ANC/Tribal Owned/NHO 8(a) concerns.

Sole Source (Direct) OASIS+ 8(a)Task Orders to ANC/Tribal Owned/NHO 8(a) Concerns

Sole source task orders solicited and awarded to ANC/Tribal Owned/NHO 8(a) concerns under the OASIS+ 8(a) contract shall adhere to the following:

• Notwithstanding the OASIS+ 8(a) IDIQ contract was awarded competitively, 13 CFR 124.506 (b)(1) and (2)’s “…if SBA has not accepted the requirement into the 8(a) BD program as a competitive procurement…” only applies to an order level requirement and may not be used as a rationale to prohibit allowing orders to ANC/Tribal/NHO 8(a) concerns on a sole source (direct) order basis above the FAR 19.805-1(a)(2) $4.5 million threshold.
• An OASIS+ 8(a) order requirement that was initially solicited on a competitive basis may not be removed from competition and subsequently awarded to an ANC/Tribal/NHO 8(a) concern on a sole source (direct) order basis.

Prohibited Actions Against/Under OASIS+ Contracts

Prohibited Action: No IDIQ or Blanket Purchase Agreement (BPA) may be issued against any OASIS+ contract.

Agencies may not issue an IDIQ order instrument or Blanket Purchase Agreement (BPA) against the OASIS+ IDIQ contracts (see Harris IT Services Corporation B-411699,B-411796: Oct 2, 2015 ). However, considerable flexibility with respect to variable levels of effort and requirements can be achieved through the use of optional CLINs, T&M/LH CLINs, and cost-reimbursement type CLINs (e.g., issuing a not to exceed cost-reimbursement type order with a wide scope that is incrementally funded via “Technical Direction Letters” within the scope of the task order). OCOs seeking further guidance on these flexibilities are encouraged to submit a scope review outlining the desired flexibility.

Prohibited Action: No further set-asides may be issued under any OASIS+ contract.

OASIS+ includes five SB contracts that were awarded as 100% small business set-asides. Further setting aside to a subset of small businesses under any OASIS+ contract is prohibited. While small businesses may hold an OASIS+ UR Contract, it is explicitly prohibited to issue any small business set-aside task order solicitations under OASIS+ UR. Additionally, for example, it is expressly prohibited to issue an Economically Disadvantaged Women-Owned Small Business set-aside under OASIS+ WOSB.

Prohibited Action: No issuance of a task order solicitation to multiple OASIS+ contracts, OASIS+ Domains or NAICS codes simultaneously.

An OCO may NOT issue a solicitation to multiple OASIS+ contracts at the same time (e.g., issuing the same solicitation to the OASIS+ UR contract under the Management and Advisory Domain with NAICS code 541611 and the OASIS+ SB contract under the Management and Advisory Domain with NAICS code 541611 simultaneously is prohibited), nor multiple Domains at the same time (e.g., issuing the same solicitation to the Technical & Engineering Domain and Environmental Services Domain), nor multiple NAICS codes at the same time (e.g., issuing the same solicitation to NAICS code 541330 and NAICS code 541715).

Prohibited Action: No new awards of a task order to a contractor in dormant status ( Section 3.4.3 ).

Step 3 - Solicitation Considerations

The OCO must consider the Appendix B: Task Order Solicitation Methodology and must create the task order solicitation within Symphony, consistent with FAR 16.505 ordering procedures.

In addition to the information required by FAR 16.505(a)(7) , the following information is required to be provided within Symphony:

• Domain being solicited
• Master contract CLIN (applicable NAICS code)
• Task order Request for Proposal number
• Solicitation title
• Issuing agency and bureau
• Funding agency and bureau
• OCO name, email, and phone number
• Type of services (commercial or non-commercial)
• Contract type
• Task order CLIN structure
• SOW/PWS/SOO
• Product Service Code (PSC)
• Description of services
• Security clearances
• Labor categories/descriptions
• Extent of competition (fair opportunity, exception to fair opportunity)
• Invoicing Instructions
• Evaluation factors
• Source selection methodology
• Solicitation questions due date
• Proposal due date
• Proposal instructions
• Basis for award
• Other pertinent information (Ex. agency specific provisions/ clauses, optional clauses, etc.)

OASIS+ Minimum and Maximum Order Limitations

Minimum Order

• OASIS+ minimum order is the Simplified Acquisition Threshold (SAT);
• When the government requires supplies or services covered by this contract in an amount of less than the SAT, as amended, the government is not obligated to purchase, nor is the contractor obligated to furnish, those supplies or services under the contract.
• In accordance with Section C.2.5.1 of the OASIS+ UR contract, the minimum order threshold for task orders issued through the Enterprise Solutions Domain is $250 million total estimated value (including the base and all option periods).

Maximum Order

• Except for any limitations imposed by the FAR, there is no maximum order limitation under OASIS+; the OASIS+ program has no ceiling on any OASIS+ MAC.

Task Order Period of Performance Duration

OASIS+ has a five year base period of performance with one option period of five years that may extend the cumulative term of the contract to 10 years in accordance with FAR 52.217-9, Option to Extend the Term of the Contract , if exercised by the OASIS+ CO(s). The master contract also includes FAR 52.217-8, Option to Extend Services , which may extend this period up to an additional six months, if exercised by the OASIS+ CO(s). Each OASIS+ master contract family has a unique ordering period of performance end date.

The period of performance for each task order awarded under the master contract shall be specified in the task order by the ordering agency. Task orders must be solicited and awarded prior to the master contract’s term expiring and may extend up to five years and six months (which includes the extension at FAR 52.217-8 clause, if applicable) after the term’s expiration.

Task order option periods may be exercised after the contract term expires as long as the final task order option period does not extend the cumulative term of the task order beyond five years and six months after the OASIS+ contract ordering term ends.

After the contract ordering term expires, the master contract terms and conditions will be actively administered by the government and the contractor until the contractor’s final task order is closed out. Therefore, the master contract terms and conditions shall remain in effect with respect to all active task orders until the last task order is closed out.

Contract Access Fee

GSA’s operating costs are reimbursed through a CAF charged on all task orders placed against the master contract(s). The CAF is paid by the ordering agency, but remitted to GSA by the contractor. GSA maintains the unilateral right to establish and change the CAF rate. GSA will provide at least a 60-day notice prior to the effective date of any change to the CAF rate or payment process.

The OASIS+ CAF shall be included in each task order under a separate CLIN (e.g. a CAF CLIN for the base and a CAF CLIN for each option period). This CLIN should be established as a flexibly reimbursable no-fee CLIN. OCOs may use a different contract type for this CLIN; however, it is NOT recommended.

The CAF rate is a flat 0.15%, applied to the total amount billed on each invoice (including ancillary support, travel, and profit) for all task orders.

Due to the low CAF rate, there are no Memorandums of Understanding with federal agencies that discount the established CAF rate; additionally, there is no cap/ceiling applicable to the CAF.

Using the established CAF rate, the contractor shall include the estimated CAF in each task order proposal based on the total estimated order value, which helps avoid potential funding issues. The contractor must include the CAF as a separate line item on all proposals and invoices to the government, regardless of contract type. The CAF is established by GSA, and must never be treated as a negotiable element between the contractor and the ordering agency. If the contractor does not ensure a separate CAF CLIN is included in its task order proposal and resulting task order award, the contractor shall still be liable to pay the owed CAF to the government.

OCOs shall instruct contractors to bill for CAF on every invoice/voucher as a separate line item in accordance with the OASIS+ contract Section B.11 OASIS+ Contract Access Fee.

Each invoice billed under the task order shall include a separate CAF line item as in the following example:

Clauses and Provisions

Due to the various combinations of contract provisions/clauses which may be required for an individual task order based on the contract type, statement of work, dollar value, and other specific customer agency requirements, the OASIS+ IDIQ cannot predetermine all the contract provisions/clauses for future individual task orders. However, all ‘Required’ and ‘Required when Applicable’ provisions / clauses set forth in FAR 52.301 automatically flow down to all orders, based on their specific contract type, statement of work, and dollar value. The Attachment J-5, OASIS+ Task Order Clause and Provision Matrix, applies to task orders, as applicable. If there is a conflict between task order terms and conditions and master contract terms and conditions, the master contract terms shall take precedence.

The OCO must include any FAR clauses in full text that need to be filled in (e.g. FAR 52.217-9 applicable to orders with options).

DoD-Specific Clauses and Provisions

For task orders subject to DoD requirements, DoD provisions and clauses from the DoD FAR Supplement (DFARS) have been incorporated in Attachment J-4. If applicable, the OCO may use the Attachment J-4 to ensure the required DFARS provisions and clauses will flow down to the task order Level. The required provisions and clauses are updated through the version date indicated on the J-4 attachment. Alternate and supplemental provisions and clauses from Command-specific and/or DoD Component levels are not included and may be incorporated by the OCO into the specific solicitation and subsequent task order. The required DoD provisions and clauses are updated through the master contract version date indicated on the J-4 attachment. Should Attachment J-4 not reflect any updated DoD provision or clause at the time of task order solicitation or award, the OCOs may insert those required updated provisions or clauses into their task order. Periodically, during the term of the master contract, an update to Attachment J-4, may be executed on the master contract via a bilateral contract modification.

Department of Labor-Specific Clauses and Provisions

For task orders subject to SCLS or construction wage rate requirements, DoL provisions and clauses from FAR part 22 have been incorporated in Attachment J-5. Only the applicable provisions and clauses shall flow down to the task order level. Alternate, supplemental, or agency-level provisions and clauses may be incorporated by the OCO into the specific solicitation and subsequent task order. Should this list not reflect any updated DoL provision or clause at the time of task order solicitation or award, the OCOs may insert those required updated provisions or clauses into their task order. Periodically, during the term of the master contract, an update to these DoL Required Provisions and Clauses may be executed on the master contract via a bilateral contract modification.

CAS-Specific Clauses and Provisions

For task orders subject to CAS requirements, CAS provisions and clauses from FAR part 30 have been incorporated in Attachment J-5. The OCO must identify the provisions/clauses in the task order solicitation and subsequent task order award, as applicable.

Ability One

The OASIS+ Program fully supports the subcontracting with Ability One contractors, where the services are included on the Ability One Procurement List.

In accordance with FAR 8.005, the OCO shall, “Insert the clause at FAR 52.208-9, Contractor Use of Mandatory Sources of Supply and Services , in solicitations and contracts that require a contractor to provide supplies or services for government use that are on the Procurement List maintained by the Committee for Purchase From People Who Are Blind or Severely Disabled.” For certain task orders where supplies are anticipated to be supplied for use by the government, the Procurement List maintained by the Committee for Purchase From People Who Are Blind or Severely Disabled is a mandatory source of supply and should be checked to see if these supplies are available from this source.

Under DoD regulations, prime contractors are allowed to receive credit toward their small business subcontracting goals if they subcontract with qualified nonprofit agencies participating in the AbilityOne Program. (See 10 US Code 3903 ).

Step 4 - Solicitation Issuance Considerations

It is not allowable to solicit the same requirement under two different IDIQs (e.g. issuing a solicitation to OASIS+ UR and OASIS+ WOSB concurrently.) Refer to statute 41 USC 3302 (c)(2)(A) , which includes the requirement of fair notice with the intent to make the purchase. Additionally, if an OCO solicits from two separate IDIQs, then there is a violation of statute because each Domain under an OASIS+ IDIQ is independent from a Domain under another IDIQ. Also see Section 3.1.11 Prohibited Actions Against/Under OASIS+ Contracts .

Methods of Issuing the Task Order Solicitation

OASIS+ uses Symphony and OASIS+ task order solicitations must be issued via Symphony (mandatory).

Symphony is a full lifecycle procurement Software as a Service (SaaS) allowing government organizations to manage complex contracts. Symphony ensures organizations are purchasing according to fair opportunity regulation, law, and/or governing rules.

Symphony provides users increased transparency and integrity at both the master contract level and task order level. Symphony provides OASIS+ customers and OASIS+ contract holders an easy to use, highly secure, and efficient method to submit task order proposals, and capture information as a database of record for all stakeholders. Symphony will reduce the amount of time between order creation and award, which in turn fulfills customer requirements faster, thus decreasing the time spent on tedious tasks and allowing more time for complex decision making.

Symphony users can (some actions may only be performed by an OCO with a DPA):

• Review contractor information and capabilities;
• Create/release a Request for Information (RFI);
• Create/release a Request for Proposal (RFP)/solicitation;
• Create RFI and RFP amendments;
• Conduct Questions and Answers and monitor responses;
• Receive offer proposals;
• Report task order award information.
• How to Complete Government Registration
• How to Set-Up Multi-Factor Authentication
• Frequently Asked Questions
• Symphony Helpdesk: [email protected]

Use of Symphony to broadcast the solicitation notice to all qualifying contract holders, under one contract vehicle, within one given Domain and CLIN (NAICS code) satisfies the “fair opportunity” notification requirement. For classified requirements, see Section 3.1.9 Classified Task Order Considerations .

Off-Ramping

GSA reserves the unilateral right to off-ramp non-performing contractors. Off-ramping methods may result from conditions such as:

• Debarment, suspension, or ineligibility as defined in FAR subpart 9.4;
• Termination as defined in FAR part 49;
• Failure to meet the standards of performance, deliverables, or compliances;
• Failure to accept or conform to program-wide terms and/or conditions; and/or
• Taking any other action which may not be permitted under the master contract’s terms and conditions.

The OASIS+ CO may off-ramp the contractor by not exercising the option, terminating the contract, or canceling the contract. Contract cancellation may occur at any time and for any reason by either the OASIS+ contractor or the government.

Contracts in Dormant Status

The OASIS+ master contract(s) terms and conditions provide for contracts to be placed in dormant status, see OASIS+ contract section H.12 Dormant Status. While a contract is in dormant status, contractors are required to continue work on existing task orders, but are not eligible to compete for new task order awards under the contract that is in Dormant Status.

Step 5 - Proposal Evaluation Considerations

OCOs should evaluate proposals based on the methodology stated in the task order solicitation to maintain fairness in the ordering process and mitigate protest risk.

The OCO is responsible for analyzing task order proposals and documenting their cost or price analysis to include a determination that the final agreed-upon price is fair and reasonable at the task order level. To the maximum extent practicable, price analysis should be based on competition.

OASIS+ Master Contract Ceiling Rates:

• Except for sole source T&M/LH orders as detailed in the OASIS+ Prices section, in accordance with FAR 16.505(b)(3), price rates are determined fair and reasonable at the task order level.
• Evaluation Factors

In accordance with FAR 16.505(b)(1)(ii) , “The contracting officer may exercise broad discretion in developing appropriate order placement procedures. The contracting officer should keep submission requirements to a minimum. Contracting officers may use streamlined procedures, including oral presentations.”

The source selection procedures in FAR Part 15.3 do not apply when using the procedures of FAR 16.505 Ordering (when providing for fair opportunity). The task order solicitation and award process should be as streamlined as practical to reduce solicitation and proposal preparation costs and time for both the government and contractor.

Step 6 - Task Order Award Considerations

OCOs are required to use Symphony to report award information for any task orders awarded under OASIS+.

Task Order Award Information

Symphony task order solicitation methodology information is available at Appendix B: Task Order Solicitation Methodology . Symphony will require the reporting of information not collected as part of the solicitation process that is known only upon award of a task order. OCOs accepting proposals via Symphony and issuing award notices via Symphony will benefit from having less information to report than OCO’s who accept proposals and issue awards external to Symphony.

OCOs are requested to verify solicitation information input into Symphony, and correct as needed, prior to reporting any award information. Information required to be reported in Symphony includes:

• Task order number
• Awarded contractor’s name
• Awarded contractor’s Unique Entity IDentifier (UEID)
• Task order award date
• Period of Performance beginning and estimated ultimate completion dates
• Initial obligated dollar value
• Total estimated value
• Commercial or noncommercial type task order
• FAR 52.219-14 Limitations on Subcontracting included at the task order level

Public Notice of Awards with Exceptions to Fair Opportunity

For orders based on an exception to fair opportunity, in accordance with FAR 16.505(b)(2)(ii)(D) , the OCO must post the required public notice within 14 days after placing the order. If exception (A) (urgency-unacceptable delay) is used, the public notice must be posted within 30 days after placing the order. This posting requirement includes posting the justification approved for the exception at the System for Award Management .

Note the actions excluded from this notice requirement are:

• Disclosures that would compromise national security, and
• Socioeconomic set-asides authorized by FAR 16.505(b)(2)(i)(F) .

Task Order Level Protests

Task order protests are the responsibility of the specific agency which solicited the task order (GSA is only responsible for GSA-solicited task order protests.) FAR 16.505 (a)(10) prohibits protests under FAR subpart 33.1 in connection with the issuance or proposed issuance of task orders or delivery order contract, except for:

• A protest on the grounds that the order increases the scope, period of performance, or maximum value of the contract; or
• For agencies other than DoD, NASA, and the Coast Guard, a protest of an order valued in excess of $10 million ( 41 U.S.C. 4106(f) ); or
• For DoD, NASA, or the Coast Guard, a protest of an order valued in excess of $25 million ( 10 U.S.C. 3406(f) ).

NAICS Code Appeals

The OASIS+ NAICS code chosen by the OCO from Appendix A representing the principal purpose of a task order may be appealed in accordance with FAR 19.103 .

In accordance with GSAM/R 516.505 (b) : The GSA Task Order and Delivery Order Ombudsman shall review and resolve complaints from contractors concerning all task and delivery order actions made by GSA.

Complaints regarding task and delivery order actions of other agencies using GSA contract vehicles shall be directed to the ordering agency’s Task Order and Delivery Order Ombudsman. For orders issued by any other ordering activity, refer to the agency specific Ombudsman.

Reporting Task Order Awards in FPDS

Contract actions are reported in the FPDS within three (3) days after execution of the action. It is important that each OASIS+ task order is reported as an order under the respective OASIS+ master contract number. Each OASIS+ contractor may have multiple OASIS+ contract numbers depending on how many IDIQ contracts they were awarded.

Double check that the FPDS report accurately reflects the appropriate values in all fields, in particular those related to award data, fair opportunity procedures used, and number of offers received.

The FPDS system will propagate the NAICS code field in the task order action report with the NAICS code reported for the indefinite delivery vehicle (IDV, i.e., IDIQ) contract. Refer to Appendix A for additional information.

Step 7 - Contract Administration Considerations

The OCO should consider the following for task order contract administration:

Reassigning Task Orders for Administration

OASIS+ task orders can only be reassigned for administration to the awarding agency’s OCOs who have been issued an OASIS+ DPA. Agencies should plan for workforce turnover and development of qualified OCOs to administer task orders. GSA will work with agencies to expedite training and DPA issuance when personnel turnover is sudden and unexpected.

Quality Assurance – Contractor Surveillance

The OCO is responsible for ensuring contractor performance meets the minimum requirements established in the task order, documenting the order file, and communicating with the contractor to ensure the government is receiving the contracted services.

OASIS+ UR Subcontracting Plans

Subcontracting plans are incorporated into OASIS+ UR IDIQ contracts awarded to Other Than Small Business concerns, and administered at the master contract level. An OCO may establish small business goals at the order level in accordance with FAR 19.705-1(b)(2) . but may NOT establish a new subcontracting plan.

The following subcontracting goals were included in the OASIS+ UR solicitation as a target:

Each OASIS+ UR contract has its own unique Subcontracting Plan.

Performance Evaluation

Each OCO is responsible for ensuring that the contractors’ performance on each order is reported in the CPARS in accordance with the policies in FAR subpart 42.15 . Follow the OCO’s agency procedures for preparation, review, and submission of performance reports.

Task Order Closeout

Task order files shall be closed out by the OCO in accordance with FAR 4.804 and agency specific policies/guidance. The OCO shall email [email protected] within 30 days after task order closeout to report the task order has been closed out.

Appendix A: Performance Areas - Domains

OASIS+ Domains contain multiple NAICS codes. FAR 19.102 requires the OCO to determine the appropriate NAICS code and related small business size standard and include them in all solicitations above the micro-purchase threshold. FAR 19.102(b)(1) requires that the NAICS code assigned describe the principal nature of the service being acquired.

The primary NAICS code for all OASIS+ UR contracts will be selected and assigned based on the smallest size standard within its awarded Domains. When the OASIS+ CO assigns a primary NAICS Code, receipts-based size standards take precedence over NAICS codes based on employees. This primary NAICS code will be reflected in each awarded contract and associated FPDS record. However, assignment of a primary NAICS code does not limit contractors’ eligibility to respond to task order solicitations or perform work outside of the NAICS assigned as their primary NAICS on their contract. Contractors will be eligible to compete within all awarded Domain CLINs (NAICS codes), which represent the contractor’s specific fair opportunity pools.

The primary NAICS code for all OASIS+ SB contracts will be selected and assigned based on the largest size standard within its awarded Domains. When the OASIS+ CO assigns a primary NAICS code, employee-based size standards take precedence over NAICS codes based on annual receipts.

This is critical to ensure contractors are not locked out of Domain fair opportunity during re-representation in accordance with Section G.3.1.7.2, as long as they are otherwise eligible based on their size standard at time of re-representation. For administrative purposes only, the six OASIS+ solicitations are assigned a single NAICS code (541990) which represents the preponderance scope of the OASIS+ Contract Program as a whole. This is not the NAICS that will be reported at the task order level. FPDS is currently designed to accept only one NAICS code to be associated with a procurement action. This is simply a limitation of the FPDS system and has no bearing on individual task order NAICS code assignments. The OASIS+ process of NAICS code assignment at the individual master contract level is for administrative purposes, and will ensure proper socioeconomic and size status reporting at the task order level. Due to a limitation with the FPDS, only a single NAICS code may be assigned to a contract and subsequently reported with each contract action (i.e., task order); therefore, each contractor will be assigned a single primary NAICS code to its master contract based on its awarded Domains. This primary NAICS code will be reflected in each awarded contract and associated FPDS record. However, assignment of a primary NAICS code does not limit contractors’ eligibility to respond to task order solicitations or perform work outside of the NAICS assigned as their primary NAICS on their contract. contractors will be eligible to compete within all awarded Domain CLINs (NAICS codes), which represent the contractor’s specific fair opportunity pools. Fair opportunity will be managed in the OSP, which will be the mandatory, sole system for OCOs to issue task order solicitations. The contractor will only be included in and allowed to compete under the NAICS codes where they are represented (and subsequently re-represent) as a small business concern for the corresponding size standard, and are otherwise eligible under the socioeconomic contract.

Management and Advisory Domain

This Domain includes a full range of management and consulting services that can improve a Federal agency’s performance, its endeavors to meet mission goals, and provide operating advice and assistance on administrative and management issues. Management and Advisory Domain scope areas include, but are not limited to:

• Acquisition & grants management support
• Business case development/analysis support
• Business consulting
• Business intelligence support
• Business process improvement
• Business process reengineering
• Change management
• Concept development & requirements analysis
• Configuration management
• Cost/schedule/performance analysis & improvement
• Cost estimation & analysis
• Cost/performance trade-off analysis & studies
• Decision analysis
• Earned value management (EVM) analysis
• Ebusiness support
• Executive-level administrative support
• Horizontal analysis & protection activities
• Information analytics
• Integration of support systems
• Interface management
• Investigative services
• Knowledge based acquisition
• Knowledge management
• Leadership & organizational assessments
• Long range planning, futures, & forecasting
• Manpower estimating
• Policy analysis
• Project management, program management, integrated program management
• Program documentation
• Coordination with law/policy making entities
• Regulatory compliance support
• Requirements management
• Risk assessment, mitigation, & management
• Stakeholder requirements analysis
• Strategy development
• Strategic forecasting & planning
• Technical & analytical support
• Vulnerability assessment

Technical and Engineering Domain

This Domain includes requirements to provide specific engineering, geoscience, or other technical professional skills, such as those performed by engineers, geologists, geophysicists, and technicians, required to handle specific operating conditions and problems for the benefit of the government. Work under this Domain typically involves the application of physical laws and principles of engineering in the design; development, and utilization of machines, materials, instruments, processes, and systems; and providing expert advice and assistance on technical functions and issues. Technical and Engineering Domain scope areas include, but are not limited to:

• Advanced technology pilot & trials
• Alternative energy sources & engineering
• Capabilities integration & development
• Communications engineering
• Concept development
• Data analytics & management
• Design documentation & technical data
• Energy services to include management planning & strategies, audit services & metering
• Engineering (aeronautical, astronomical, chemical, civil, electrical, materials, mechanical, Etc.)
• Engineering process improvement
• Environmental engineering
• Human factors/usability engineering
• Human systems integration
• Independent verification & validation
• Integration support
• Interoperability
• Life cycle management
• Mission assurance
• Modeling & simulation
• Operational test & evaluation
• Optical engineering
• Program analysis
• Quality assurance
• Radar engineering
• Red teaming & wargaming
• Requirements analysis (technical)
• Operation & maintenance or direct support of an existing weapon system or major system
• Risk management
• Scientific (non-R&D) analysis & support
• Software development (for IT services involving 40 USC § 11103 (a) activities)
• Surveying and mapping (except Geophysical) services
• System design & integration
• System effectiveness & analysis
• System engineering
• System safety engineering
• System security & information assurance
• System verification & validation
• Technical assessment, data management, & planning
• Technical documentation

Research and Development

This Domain includes any requirements in support of Research and Development (R&D) activities. R&D activities may be aimed at achieving either specific or general objectives. The term R&D includes basic research, applied research and experimental development. Services include conducting R&D in: the physical, engineering and life sciences, Nanotechnology, Biotechnology and social sciences and humanities. The R&D Domain scope areas include, but are not limited to:

• Cell & tissue culture & engineering
• Conceptual design & modification of product or process alternatives
• Design & specification development
• Conducting clinical tests to satisfy requirements prior to commercialization
• Decision support sciences
• Design & improvement of manufacturing or production technologies, processes, techniques
• Design, construction, & testing of preproduction prototypes & models
• Design, development & implementation of new reagents, testing methods or protocols
• Design of tools & materials involving new technology
• Development of new experimental therapeutic drugs, compounds, or molecules
• Development of tools, resources & procedures relating to advanced biologics, assays & testing
• Development of new methods for drug delivery
• DNA: genomics, gene probes, DNA sequencing, genetic engineering
• Environmental science research
• Experimental development
• Laboratory & clinical research
• Life science research
• Mathematical science research
• Physical science research
• Biotechnology research & process development
• Product experimentation & modification
• Psychological science research
• R&D advanced training
• R&D of automated processes or robotics
• Protein/peptide sequencing & synthesis
• Research of new applications for existing products
• Software development or I.T. initiatives related to experimental product or process improvements
• Social science research
• Special studies & analysis
• Technical research consulting, development, and facilitation services
• Technology transfer/insertion, training & consulting
• Test & evaluation (non-routine) services
• Regulatory requirements compliance testing

Intelligence Services Domain

This Domain focuses on Command, Control, Communications, Intelligence, Surveillance, and Reconnaissance mission requirements. Organizational and Technological capabilities improve situational awareness and enhance command and control strategies within defense and intelligence environments. Intelligence Services Domain scope areas include, but are not limited to:

• Assured positioning, navigation & timing capabilities support
• Prototyping, integrating & testing
• Command, power & integration support
• Counter-IED & minefield detection & neutralization
• Counterintelligence (CI)
• Cyberspace operational support
• Cyber & tactical network science
• Detection & neutralization of explosive hazards
• Electro-optical/infrared surveillance
• Electronic countermeasures
• Information superiority support
• Electromagnetic spectrum operations
• Field & enterprise intelligence support
• Geospatial intelligence (GEOINT)
• Human intelligence (HUMINT)
• Imagery intelligence (IMINT)
• Integrated power support services
• Intelligence, information and electronic warfare
• Intelligence production, collection, analysis, exploitation & dissemination
• Intelligence, surveillance, reconnaissance, & targeting (ISRT) development & support
• Intelligence analysis
• Intelligence archiving
• Intelligence cataloging
• Intelligence retrieval
• Intelligence management
• Measurement and signature intelligence (MASINT)
• Mission command, planning & application
• Network visualization
• Night vision, electronic, & optical surveillance
• Offensive & defensive cyber operations
• Open source intelligence (OSINT)
• Power/energy generation & management
• Product realization engineering
• Secure correspondence management
• Signals intelligence (SIGINT)
• Standardized software framework implementation
• Space & terrestrial communications
• Specialized functional training
• Tactical & strategic network support
• Tactical cyberspace operations
• Technical Intelligence (TECHINT)
• Threat modeling & simulation
• Unmanned systems

Environmental Domain

This Domain supports agencies in meeting their environmental requirements and streamlining the contracting process by providing a faster, more cost-efficient means to meet environmental objectives. Requirements typically involve multi disciplined teams of scientists, engineers, and other technicians with expertise in areas, such as air and water quality, climate change, asbestos contamination, remediation, ecological restoration, and environmental law. Environmental consulting could consist of support such as Planning and Documentation Services for the development, facilitation, and coordination of and/or for environmental initiatives or mandates in areas of chemical, radiological, and/or hazardous materials. Environmental Domain scope areas include, but are not limited to:

• Air monitoring
• Air toxicology, criteria pollutants & greenhouse gas (GHG) emissions strategy & analyses
• Archeological/cultural resource management plans
• Archaeological site consulting & preservation
• Biomass & biofuel energy strategy & analyses
• Carbon capture, utilization & storage
• Cleanup and assessment of emerging contaminants (PFAS)
• Climate change studies, planning, policy analysis, & mitigation strategies
• Consulting on endangered species, wetland & watershed protection
• Crop & tree migration
• Cultural resource geographic information services
• Emissions reduction strategy & analyses (locomotives, marine vessels, aircraft, etc.)
• Environmental consulting
• Environmental education
• Environmental emergency response
• Environmental information management
• Environmental impact assessment
• Environmental justice & equity
• Environmental management & monitoring
• Environmental remediation
• Environmental risk assessment
• Environmental, social, & governance (ESG) data & reporting
• Environmental toxicology
• Forest land fire management planning
• Geographical information systems (GIS) support
• Hazardous material management, planning, disposal & remediation
• Human migration due to climate change
• Laboratory (environmental) testing
• Land use planning
• Mapping, cartography & integrated mapping from various data sources
• Migration pattern analysis
• Munitions / unexploded ordnance cleanup
• Natural resource management & planning
• Pollutant contamination planning, assessment & mitigation
• Reclamation services
• Regulatory development and compliance
• Remote sensing for environmental studies
• Terrestrial, marine, atmospheric measuring & management
• Thermal mapping
• Sea-level rise analysis & response
• Sediment management
• Storage tank (above & below ground) removal
• Stormwater management
• Sustainability & decarbonization strategy & reporting
• Vegetation & topography mapping
• Vehicle fleet electrification support
• Water and/or wastewater and/or groundwater monitoring
• Water and/or wastewater infrastructure
• Water conservation and/or pollution prevention
• Watershed characterization & assessment

Facilities Domain

Services in this Domain include any and all services required to maintain and operate buildings, paved services, utilities infrastructure, and real property assets and equipment. This could include major facilities support such as DoD installations, hospitals, cemeteries, and other Federal or industrial real property, but does not include major/primary purpose construction. GSA has included a wide range of services found in facilities contracts because of their historical use to support total facilities solutions. Facilities Domain scope areas include, but are not limited to:

• Airfield lighting services
• Airport security services & surveillance
• Alarm and security system maintenance
• Architectural & framework building maintenance services
• Base operation support services
• Building inspection services (including OSHA)
• Building management services
• Cathodic protection & corrosion control
• Cemetery maintenance
• Civil engineering services
• Commissioning services
• Communication services - general
• Communication services - telecommunications
• Community center management
• Conference center support
• Custodial services
• Electrical services (electrical maintenance)
• Elevator services (elevator maintenance)
• Elevator inspection services
• Emergency management services
• Energy management control systems (EMCS)
• Energy and water conservation management and reporting
• Engineering management services
• Engineering to support installation of facility resource & optimization (R&O) decisions to distribute limited & scarce future funding
• Engineering to support construction cost estimates
• Engineering services to provide general management over current & future maintenance
• Environmental compliance & conservation
• Environmental pollution prevention
• Equipment and electronics maintenance
• Facility & installation maintenance services
• Fire alarm/fire suppression (fire suppression system preventative maintenance & repair)
• Fire alarm system maintenance & repair
• Fire protection and emergency services
• Fitness / Sport Center Management
• Force protection assets & entry control points
• Fuels management
• Grounds maintenance
• HVAC services (HVAC maintenance)
• Infrastructure planning
• Insect & pest control
• Integrated waste management services
• Janitorial services
• Landscaping/grounds maintenance
• Logistics planning
• Ground transportation services
• Installation deployment readiness center (IDRC)
• Mailroom services
• Maintenance of fuel distribution & grounding systems
• Material management
• Operations & maintenance (O/M) of facilities
• O/M of aerospace facilities & equipment
• O/M of airfields
• O/M of electrical distribution & HVAC systems
• O/M engineering
• O/M of fresh water system
• O/M of historic facilities
• O/M of utility & sanitation systems
• Plumbing & pipefitting services
• Pollution prevention & remediation programs.
• Real property management
• Refuse collection and disposal
• Renewable energy systems
• Repair & restoration projects
• Roofing services
• Security forces services
• Sensitive Compartmented Information Facilities (SCIF)
• Septic services
• Snow removal
• Street sweeping & maintenance
• Traffic management
• Vehicle management
• Water distribution
• Water tanks
• Waste management & recycling services

Logistics Domain

Services on this Domain include comprehensive logistics solutions, including planning and designing, implementing, or operating systems or facilities for the movement of supplies, equipment or people by road, air, water, rail, or pipeline. Logistics Domain scope areas include, but are not limited to:

• Analysis & recommendation of support equipment
• Cold chain medical supply services
• Deployment logistics
• Disaster management/contingency operations
• Distribution & transportation
• Food & perishable goods supply services
• Industrial relocation/expansion services
• Infrastructure services (including transportation & delivery)
• Integrated Product Support (IPS) technical requirement creation
• Integrating public & private resources
• IPS system design, risk assessment, schedules creation & performance tracking
• Inventory management
• Life cycle sustainment
• Logistical studies & evaluation
• Logistics design
• Logistics management & support services
• Logistics operations support & maintenance
• Logistics optimization
• Logistics services
• Logistics training services
• Rapid deployment of supplies & equipment through communication & logistics systems
• Repair & alteration
• Resource sourcing - global, regional, local, etc.
• Specialized cargo management
• Supply chain management & provisioning
• Supportability analysis & implementation
• Technology & industrial base
• Test range support
• Value chain management

Enterprise Solutions Domain

This Domain is for the procurement of highly technical, new and emerging and/or specialized mission objectives that require special management attention, and oversight because of the importance to the agency mission; high-level development, operating, or maintenance costs; high risk; high return; or their significant role in the administration of agency-wide programs, systems, finances, property, or other resources. This Domain also includes non-IT services in support of national security systems in accordance with 40 USC § 11103(a).

The Enterprise Solutions Domain is focused on requirements that are large-dollar, wide-reaching (e.g., across one organization, agency or multiple organizations and/or agencies) and highly complex in scope. By design, this Domain shares overlapping NAICS with other Domains within OASIS+. This Domain includes contractors who are able to manage vast projects with the potential of (but not limited to) the following highly specialized project requirements:

• Multi-layered subcontracting teams
• High touch/high accountability in the areas of contractor acquired or contractor managed government Property
• Vast accounting system, estimating system, and invoicing demands
• Stringent quality control and government quality assurance oversight and accountability
• Geographically dispersed project offices (on the government site, or the contractor site)
• Requirements for extensive upfront capital to launch, transition into, and/or sustain for long periods of time due to the high-capital-demand value to launch and sustain business operations in support of an agency mission requirement(s).

The minimum order threshold for future task orders issued through this Domain is $250 Million total estimated value (including the base and all option periods).

Appendix B: Task Order Solicitation Methodology

OCOs are required to use Symphony to issue their solicitation. (Symphony User Guide and Training Video, coming soon). Symphony will indicate what information is required versus optional when issuing a solicitation. The system will lead the OCO through the process of selecting a contract, ordering Domain, and ordering NAICS, before prompting for the following mandatory information:

• Task Order Request for Proposal (RFP) Number
• Solicitation Title
• Issuing Agency
• Issuing Bureau
• Funding Agency (If different from issuing agency)
• Funding Bureau (If different from issuing bureau)
• OCO Phone Number
• Product Service Code
• Type of Contract
• Type of Services
• Extent of Competition (Fair Opportunity Procedures vs Exception to Fair Opportunity)
• Security Clearances
• OCONUS, CONUS, or both
• Contractor site, government site, or both
• Place(s) of performance
• Country, State, City
• Period of Performance

Description of Services

Delivery and performance information, labor categories and descriptions.

• Task Order Solicitation Provisions and Clauses
• Basis of Award

Task Order Request for Proposal (RFP) No.: [Insert solicitation number]

Issued Under OASIS+ IDIQ No.: [Insert OASIS+ IDIQ contract number and Domain/NAICS]

Solicitation Title: [Insert brief description of work]

Issuing Office: [Insert agency name and address]

Agency Contact(s): [Insert name(s), telephone number(s), email address(es) of OCO and/or contract specialist]

RFP Issue Date: [Insert date RFP was issued]

Questions Due Date: [Insert time, time zone, date questions are due, and where to send/email questions]

Proposal Due Date: [Insert time, time zone, date proposals are due, and where to send/email proposals]

Task order information

Oasis+ domain/naics being solicited/awarded: [insert the domain/naics].

NAICS Code and Small Business Size Standard: The principal nature of the requirements described in this solicitation is consistent with services performed by industries in the [Insert the NAICS code and title] with a small business size standard of [Insert small business size standard.]

Product Service Code (PSC):

The services in this solicitation are best represented by PSC [Insert the applicable PSC code and title (see PSC Manual.)]

Type of Contract:

The primary type of contract resulting from this solicitation is: [Insert the predominant contract type (Cost Plus Fixed Fee, Firm Fixed Price, Time and Materials, etc.)

Note: If a hybrid contract type results from this solicitation identify Contract Type by CLIN in Section 2.0.]

Type of Services: [Check the box that applies]

Extent of competition: [check the box that applies].

[Check only one exception below]

Security Clearances: [Check the box that applies]

The clearance level is: Unclassified Classified

The Facility Clearance Level (FCL) is: Unclassified Secret Top Secret

[If N/A delete 1.7.2.

Note: For individual security clearance levels and instructions, please identify in the PWS/SOW or labor category section of the solicitation.]

Performance Location(s): [Check the box that applies]

The performance locations for this PWS/SOW are: CONUS OCONUS Mix of Both

The labor will be performed at: Government Site(s) Contractor Site(s) Mix of Both

Place(s) of Performance: The places of performance(s) for this PWS/SOW are:

[Identify city(ies), state(s), and/or country(ies) where services will be performed.

If performance will be in multiple locations and/or a mix of CONUS, OCONUS, government and contractor sites, then also identify these within the solicitation’s Section 3.0, Description of Services, which services are performed where. Also, identify if performance is at government or contractor sites.]

Period of Performance: The period of performance for this PWS/SOW is:

[Identify the Period of Performance for the task order.

Ex. “The period of performance for this task order is from date of award through 1 year thereafter, with 5 (1-year) options that may extend the cumulative term of this task order to 5 years” If the period of performance and options are different by CLIN, address the period of performance for each CLIN in Section 2.0 below.]

Contract Line Items (CLINs) and Contract Type by CLIN

[List the CLINs with their descriptions and pricing information. Use of separate, distinct CLINs for work with different pricing types is required. Use of a separate, Cost Reimbursement CLIN, by period (Base, OY1, OY2. etc.) for the Contract Access Fee (CAF) is required.

See example CLINs below. Tailor CLINs as necessary to meet the requirement.]

CLIN 0001 (Firm Fixed-Price): Provide program management and oversight support services for the Citizens Assistance and Response to Emergencies (CARE) Program. The services are performed in CONUS, on a government site in Washington, D.C. Sections 3.1, 3.2, 3.3, 3.4, and 3.5 apply.

Total Firm Fixed Price: $XX.XX

CLIN 0002 (Cost Plus Fixed Fee): Provide engineering and logistics support services to the CARE Operations Centers in Washington, D.C., New York, NY, San Francisco, CA, and Chicago, IL. The services are performed in a mix of both government and contractor sites as delineated in Sections 3.0. 3.1, 3.6, 3.7, 3.8, and 3.9.

Total Estimated Cost: $XX.XX

Fixed Fee: $XX.XX

Total Estimated Cost Plus Fixed Fee: $XX.XX

CLIN 0003 Contract Access Fee (CAF): (Cost-Reimbursable)

[Note #1: The CAF CLIN must be a standalone CLIN by year (ex. base year (0003) and any option years (i.e. 1003, 2003, …)).]

[Note #2: The CAF Percentage applies to all Price/Cost objectives, i.e. ALL: labor, other direct costs, materials/equipment, travel, and subcontractor price/cost.]

[Note #3: For additional CLINs, identify any ancillary support by CLIN and contract type, such as, any labor subject to construction wage rates or service contract labor standards, travel, materials, equipment, and subcontracting.]

The total CAF Percentage for this task order is: 0.15% CAF% (Fill in percent if different from shown)

Total Not-To-Exceed CAF:

[Use the agency preferred format for the PWS/SOW/SOO; performance-based is preferred, for example:

• Performance Work Statement/Statement of Work
• Places of performance and work conditions/hours ETC.]

[Enter a table of deliverables, if applicable, and/or other applicable service delivery terms. Include performance standards and metrics that will apply to the performance-based statement of work, or performance measurements that will be used to verify non-performance-based services. Address quantity and quality considerations, due dates, deliverable submittal instructions, and similar information related to the basis for contractor performance evaluations.]

[Identify the labor categories, definitions and skill requirements necessary for successful completion if applicable to the requirement. Identify security clearance levels, if applicable.]

Invoicing instructions

[Identify invoice instructions and procedures.]

[Note #1: The billing instructions must include for CAF to be billed on every invoice.]

[Note #2: Additionally, it is an OCO responsibility to ensure every invoice includes CAF billing commensurate to the CAF percentage (0.15%).]

[The OASIS+ Ordering Guide includes an example at Section 3.2.3 Contract Access Fee. The OASIS+ contract(s) Section G.3.2.6 Contract Access Fee Remittance further details how CAF must be remitted.]

Required/Agency-Specific Task Order Solicitation Provisions and Clauses

(Including fill in provisions/clauses)

The following additional provisions and clauses apply to this task order:

[Insert any FAR optional and agency-specific provisions/clauses that will apply to the task order solicitation and resultant task order award. Remember to provide any fill ins to any flow down clauses or optional/agency specific clauses.]

[When preparing solicitations for T&M and/or LH task orders only, the OCO must identify one of the following provisions in the task order solicitation.

• FAR 52.216-29 Time-and-Materials/Labor-Hour Proposal Requirements—Non- Commercial Item Acquisition With Adequate Price Competition
• FAR 52.216-30 Time-and-Materials/Labor-Hour Proposal Requirements—Non- Commercial Item Acquisition Without Adequate Price Competition
• FAR 52.216-31 Time-and-Materials/Labor-Hour Proposal Requirements—Commercial Item Acquisition]

Proposal Preparation and Submission

[Insert instructions for preparation and submission of proposals. Keep submission requirements to a minimum]

Evaluation Factors and Basis of Award

Identify the evaluation factors to be considered in selecting a proposal for award. Identify if a trade-off is going to be considered. Tailor this section based on the dollar value and complexity of the task order.

gsa.gov/oasis-plus

An official website of the U.S. General Services Administration