jr travel service center osaka

How to Get to the Tourist Information Center

Tourist information osaka, tourist information namba, tourist information shin-osaka.

Inside Travel Service Center OSAKA, next to the central ticket area in front of the Central Gate on the 1st Floor of the JR Osaka Station

Go toward the JR Osaka Station Central Gate after getting off the subway.

Direction from the Osaka Metro Yotsubashi Line Nishi-Umeda Station

START 　North Gate

Go through the North Gate, go up the stairs and turn right at the end. Turn left at the first corner.

Follow the road. Go up the stairs and to reach the JR Osaka Station Sakurabashi Gate, and turn right.

Go straight ahead and turn left when you see the Daimaru store. Go down the stairs and head for the Central North Exit.

Continue straight ahead and you will see the JR Osaka Station Central Gate on your left and the information center on your right.

Direction from the Osaka Metro Midosuji Line Umeda Station

START 　Central Northwest Gate or Central South Gate

If you go out from the Central Northwest Gate, turn to the right and head for Exit 8; if you go out from the Central South Gate, turn left and head for Exit 8. Go up the stairs leading to Exit 8.

Go straight ahead and turn the first corner.

Go straight ahead heading for the JR Ticket Office (Midori no Madoguchi). When you see coin-operated lockers on your right, turn left.

Walk straight ahead with the JR Ticket Office (Midori no Madoguchi) on the right, and turn right when you see the Osaka Station Central Gate.

Direction from the Osaka Metro Tanimachi Line Umeda Station

START 　North West Gate (For Exit 1, 2, 3)

After going through the ticket gate, turn left.

When you see CAFEBREAK coffee shop on the left side of the pathway, turn left.

Go straight ahead heading for Hanshin department store. Go up the stairs on the diagonally far right of the Hanshin department store to go outside.

Once you are outside, go straight toward JR Osaka Station.

Walk over the pedestrian crossing, and turn left when you see the South Gate of the JR Osaka Station.

→Same as Step 2 and the following steps of the Direction from the Osaka Metro Midosuji Line Umeda Station.)

Nankai Namba Sta. 1F

Head for Exit 4 from any subway line.

Direction from the Osaka Metro Yotsubashi Line Namba Station

START 　North Gate (Q)

After going through the North Gate, turn right and go straight ahead. *Do not go down the stairs in front of you immediately after turning right. Head for the aisle in the back of the stairs.

Go along the pathway with paintings, and go further along the pathway lined with restaurants, heading for Midosuji Line.

When you see the Midosuji Line’s Northeast Gate, turn right. *Look for the C4 sign as a landmark.

Go straight ahead, and turn diagonally forward left when see the Midosuji Line’s South-South Gate on your right. Head for Exit 4.

Go up the stairs or the escalator, and turn left.

After you see the donut shop on the right-hand side, keep going straight for 20m

Direction from the Osaka Metro Sennichimae Line Namba Station

START 　East Gate

After going through the ticket gate, go up the stairs or the escalator on the left.

→Same as Step 3 and the following steps of the Direction from the Osaka Metro Yotsubashi Line Namba Station.

Directions from the Osaka Metro Midosuji Line Namba Station

START 　South-South Gate

After going through the ticket gate, head for Exit 4 on the far right.

Osaka Tourist Infomation Center

Shinsaibashi (OPA Main Bldg. 8F)

Kansai Tourist Infomation Center SHISAIBASHI

SHINSAIBASHI (3F of Tommy Hilfiger Shinsaibashi Store) ※5 minutes' walk from the exit 14 at Namba Station (Osaka Metro Midosuji Line)

Kansai Tourist Infomation Center DAIMARU SHINSAIBASHI

DAIMARU SHINSAIBASHI (Daimaru Shinsaibashi Store South Bldg. 2F)

In the Travel Service Center SHIN-OSAKA JR Shin-Osaka Station 3rd Floor Concourse

Please follow signs towards the Shinkansen Tracks (Central Entrance).

Direction from the Shinkansen Line Exit

START 　Leave through the central exit (please avoid exiting through the south or east exits) . Please continue diagonally left from the exit.

With the Shinaksen ticket office in front of you, the tourist information center is located in the 'Travel Service Center SHIN-OSAKA' to the left.

Additional Information

If you happened to leave from the south exit, please go right and continue from "step 2" of "Access from JR line".

Direction from the JR Shin-Osaka Station

START 　Access from JR line

Leave through the east ticket gates and turn right. Please follow signs which lead towards the Osaka Metro Midosuji Line.

Please head through the Shinkansen Tracks (South Entrance) and keep going.

When you can see the JR Tokai Tours branch on your right, please turn right. When you see the Bunraku (Japanese Puppet Theater) puppet in a glass case, make sure it is on your left, and please move forward and exit through the Shinkansen Tracks (Central Entrance).

Head towards the Shinkansen Ticket Office on your left. Once you go past the escalator, please turn left.

Directions from the Osaka Metro Midosuji Line Shin-Osaka Station

START 　Access from the Kita-higashi Gate

Follow signs towards exit number one and pass through the food court in front of you.

Please go through exit number one.

Go up the far escalator next to the Daily Yamazaki and turn right (Head towards the Shinkansen Tracks (Central Entrance) ticket gates on the third floor).

If you keep going, the Shinkansen Tracks (Central Entrance) ticket gates will soon be diagonally to your left, and the Shinkansen Ticket Office diagonally to your right.

→Same as STEP5  and the following steps of the Direction from the JR line Shin-Osaka Station.

START 　Central Exit

Pass between the souvenir shops and the Nippon Travel Agency branch located directly in front of the ticket gates.

Once you have exited the passage, go up the escalator that is located diagonally to your left. Then, turn left and carry on.

Osaka Travel Service Center: So Many Incredibly Convenient Services - in English!

If you want to enjoy Osakan cuisine, know how to get to the city’s tourism spots, or if you want to get bargain prices on round trip tickets about Japan, then by all means head for Travel Service Center Osaka in the JR Osaka Station ! This multilingual center hands out sightseeing guides, helps with hotel reservations, helps with travel troubles, and fully supports foreign visitors in their travels!

JR Osaka Station as a sightseeing base for Osaka and Kansai

Osaka station’s handy osaka travel service center, service 1: osaka sightseeing guidance, main service 2: railroad assistance, service 3: rail pass sales, main service 4: currency exchange and baggage deposit, if you’re visiting osaka from abroad, check this out, book discounted passes now.

You’ll find JR Osaka Station in Umeda , the center of Osaka. It makes for a great sightseeing base given its easy access to Kyoto and Kobe , and it has plenty of shopping and dining to enjoy. It has plenty of hotels as well, so don’t hesitate to plan your sightseeing trip around JR Osaka Station !

The Osaka Travel Service Center by the central ticket gate in JR Osaka Station provides information on Osaka sightseeing and railroad routes. It combined the formerly separate sightseeing and railroad information stands and moved them to the more conspicuous central ticket gate. Its multilingual support makes it a valuable ally to tourists! Let’s take a look at the services they have to offer.

Find yourself in Osaka without having done any research ahead of time? No problem, the Travel Service Center’s got you covered. They’ll tell you of and how to get to Osaka’s best sights, such as the sparkling neon streets of Dotonbori , one of the world’s largest aquariums Kaiyukan, and the popular theme park Universal Studios Japan. And if there’s a smaller shop you found on Instagram or such that you can’t find in travel guides, they can help you figure out how to get there.

There are plenty of pamphlets on sights and foods, and these are worth the trip to the center alone. The food pamphlets are particularly well made, with detailed information on how to get the best food in Osaka at the best price, covering a range of establishments from famous restaurants to local izakayas.

If you’d like to look things up yourself, there are computers free of charge to use set up in the center. When you find a place you’d like to go to in your net searching, tell the staff and they’ll help you get there.

JR Osaka Station has lines that go through the prefecture of Osaka, as well as to Kyoto, Kobe , and Nara . If you’re not sure which train to ride to get to where you need to, try asking the Travel Center! They’ll tell you everything you need to know, from which platform of which line to what time it departs. This counter will also help you if you run into problems on the train, such as lost possessions. They’ll check the train to see if your lost goods are still there and do their best to solve your problem.

The adjacent travel agency, the TiS Osaka Branch (Nippon Travel Agency) sells and exchanges Japan Rail Passes. Japan Rail passes are specific tickets for foreign tourists that are a very economic choice for traveling Japan via train. A normal bullet train round trip ticket from Tokyo to Osaka will cost 28,280 yen, while this pass gives unlimited bullet train trips from Tokyo to Osaka, Osaka to Fukuoka , Fukuoka to Beppu and more for 7 days for only 29,110 yen! (Purchased ahead of time. Buying them in Japan will cost 33,000 yen) You can also get passes for 14 or 21 days, select ecologically-friendly trains, or adult/child tickets, all with differing prices.

Most establishments in Japan still use cash, making it essential to carry when out sightseeing. To aid in this, the Travel Center has a currency exchange corner that deals in 31 currencies, able to convert from and into Japanese yen. It also sells prepaid cards for overseas use and handles international money wiring, as well. The center also has a baggage deposit service, “ecbo cloak”, usable by making paid reservations on the paired app. Set down your big suitcases and backpacks at the center to enjoy your Osaka trip unfettered! Lucua, a building attached to the station, also has a temporary baggage deposit service for a fee. TiS also has a branch in Kyoto Station with similar services for visitors!

Visit Travel Service Center Osaka if you want to know about sightseeing or have any trouble. There are always English-speaking staff at the counter, and if there aren’t any Chinese or Korean speakers available, you can get them on the service center’s phone to help you. If you’d like to have Osaka be the base of your Japanese trip, try talking it out at the counter here – they’ll be sure to show you how to have an even more fun trip.

• Address JR Osaka Station Central ticket gate, 3 Chome-1-1 Umeda, Kita-ku, Osaka
• Phone Number 06-6345-2189

Hours: 7AM – 11PM Closed: Open Daily

• Phone Number 06-6345-5987

Hours: 8AM – 8PM Closed: December 31st to January 2nd

Text by:WEST PLAN

Make your trip extra memorable by booking tickets on our partner site, Rakuten Travel Experiences!

• Area Umeda, Osaka Station, Kitashinchi
• Category Other Sightseeing

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Pick-up locations/Exchange locations

Note: Some Travel Service Centers are closed during the year-end/New Year holiday period. Additionally, the pick-up/exchange locations and service hours may be changed or closed without notice (as of March 2023).

※ There is no JR station in the Central Japan International Airport. JAPAN RAIL PASS cannot be used for the transportation between the Central Japan Airport and the nearest JR stations.

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For detailed information, click on the following links

Purchasing tickets

To use the train, first purchase a ticket at a vending machine or ticket window. Pass your ticket through the automated ticket gate or show your ticket to the inspector. Please keep the ticket as you will need it once you arrive at your destination. Most, if not all trains stop operating late at night or around midnight.

Booking long-distance trains

To book tickets for long-distance trains, follow either one of two different procedures:

If you do not have a JAPAN RAIL PASS, please visit the JR Travel Service Center to purchase the necessary ticket.

Train Service Updates & Status

Check with each JR group for up-to-the-minute information about current operation status, service disruptions including cancellations and delays on Japan Railways Group.

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Best Guide for Osaka JR Pass: All You Need Here!

April 7, 2024

Popular JR Osaka Options

Osaka JR Pass Info

Osaka JR: Kansai Area Fares

Below is a table showing the pricing details for various HARUKA Express ticket options. 👇 Get 5% off any option when you book between Feb 23, 2024 and Apr 1, 2024!

Osaka JR Pass Eligibility

Jr pass types, how to use the osaka jr pass.

Steps to Use JR Pass Osaka

• Booking Confirmation: Receive your Trip.com booking confirmation and e-voucher upon successful booking.
• Ticket Pickup: Use green ticket-vending machines to pick up physical tickets by scanning the e-voucher's QR code and your passport. An English menu is available for convenience.
• Redemption Points: For a comprehensive list of ticket redemption points, visit JR-West Ticket Pass Redemption.
• Alternate Redemption: If the machine malfunctions or your passport lacks an IC chip, proceed to the JR-WEST Ticket Office to redeem your physical ticket.
• Reserved Seat Tickets: Prior to boarding the train, obtain physical reserved seat tickets at the green ticket-vending machines.
• Refund Coordination: In case of inability to board due to force majeure post-ticket exchange, coordinate directly with local station staff for refunds. Trip.com does not permit cancellations post-exchange.

Osaka JR Ticket Inspection Procedures

Osaka jr major lines.

JR Osaka: Osaka Loop Line

Quick Guide Table

• Utilize the JR Pass for cost-effective travel.
• For Kansai Airport access, head to Tennoji, Osaka, or Kyobashi stations.
• Check train direction for a faster journey.

JR Osaka: From Kansai Airport to Shin-Osaka Station

Haruka Express: Brief Overview

Haruka Express Service Details

• Namba Journey : The travel time to Namba is around 50 minutes, requiring a transfer at Tennoji Station to a local JR train on the Midosuji Line. This journey is slightly longer compared to the Nankai Rapi:t service.
• Hello Kitty Haruka : For a unique travel experience, try to catch the Hello Kitty-themed Haruka Express. Its operation varies daily, and it may not be available every day, so checking the schedule ahead of time is recommended.
• Seating and Luggage : Reserved seating and a dedicated luggage storage area ensure a comfortable and convenient ride, especially beneficial for travelers with heavy luggage.

JR Osaka: From Shin-Osaka Station to Osaka Station

• Navigating to Downtown Osaka : Utilize the Rapid Express JR train from Shin-Osaka to reach Osaka Station (Umeda) efficiently. This service is fully covered by the JR Pass.
• Station Transition : Familiarize yourself with the layout of Shin-Osaka Station to ensure a smooth transfer between Shinkansen and local JR trains.
• Optimizing Your JR Pass : Make full use of your Japan Rail Pass for both the high-speed Shinkansen rides and the convenient local transit options

Osaka JR Additional Routes

• Activate Your JR Pass Wisely: Consider starting your pass just before embarking on long bullet train journeys, rather than immediately upon arrival in Japan.
• Plan for Long-Distance Travel: The JR Pass proves its worth when used for traveling between cities. Even two or three long trips within a week can justify the cost of the pass.
• Stick to JR Lines: Use trains covered by the JR Pass to maximize its benefits. Be aware that some services, like the Nozomi and Mizuho bullet trains, as well as non-JR lines like the Tokyo Metro and Odakyu Railway, are not included.

Explore Osaka with JR Pass: Attractions Around Osaka

Osaka castle.

Osaka Castle stands as a symbol of Osaka and is one of Japan's most famous castles. You can reach it by using the JR Pass to travel on the Osaka Loop Line to Osakajokoen Station, followed by a short walk. Inside the castle, there are multiple levels of exhibitions showcasing a wealth of historical and cultural artifacts, with the top floor offering splendid views of Osaka city.

Universal Studios Japan (USJ)

Located in the Konohana district of Osaka city, Universal Studios Japan is a large park that combines movie-themed attractions and entertainment. You can get there by taking the JR Sakurajima Line to Universal City Station, with USJ just a short walk away. The park features a variety of movie-themed rides, shows, and dining experiences, suitable for visitors of all ages.

Shinsaibashi

Shinsaibashi is one of Osaka's most popular shopping and dining areas. You can get there by taking the JR to Osaka Station or Namba Station, and then either taking the subway or walking. Shinsaibashi Shopping Arcade is home to numerous fashion brands, boutiques, restaurants, and cafes.

Tennoji Zoo

Located in the Tennoji district of Osaka city, Tennoji Zoo can be accessed by using the JR Pass to take the Osaka Loop Line to Tennoji Station, followed by a short walk. The zoo houses a wide variety of animals, including some that can only be seen in Japan, such as the kiwi bird, making it a perfect place for a family outing.

Although not located within Osaka city, Kyoto is easily accessible for a day trip from Osaka using the JR Pass. You can take the JR Kyoto Line from Osaka Station or Shin-Osaka Station, reaching Kyoto in about 30 minutes. As Japan's ancient capital, Kyoto boasts an abundance of historical and cultural landmarks, including the famous Kinkaku-ji, Kiyomizu-dera, and Arashiyama.

JR Pass Osaka Guide

• 1. Popular JR Osaka Options
• 2. Osaka JR Pass Info
• 3. How to Use the Osaka JR Pass
• 4. Osaka JR Major Lines
• 5. Osaka JR Additional Routes
• 6. Explore Osaka with JR Pass: Attractions Around Osaka

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Where to Buy a Japan Rail Pass (A Tourist Guide)

Last Updated on July 29, 2022 by Rose Morah

You can buy a Japan rail pass online, at a JR designated sales office or overseas agent, or at a ticket office in Japan. 

Before we dive deeper into the places where you can purchase a Japan rail pass, it is essential to note that:

• The Japan Rail Pass cannot be used when traveling between the Central Japan Airport and the nearest JR Stations.
• The Central Japan Airport does not have a JR Station.

1. Where to purchase a Japan rail pass online

Visit their official website . You will need to log in or create a new account.

Here are the main requirements when buying Japan rail pass online

• You will need to enter your email address, user’s name, and passport number.
• The website’s business hours are from 4. am to 11.30 pm (Japan Local Time UTC+9:00).
• You are only allowed to purchase the Japan rail pass online but through a Credit card. Find more detail here .

2. Where to buy a Japan rail pass at a JR designated sales office or overseas agent

JR designated sales offices can be found all around the world, no matter where you are from.

Here is a list of places where you can find JR designated sales office agents. Note that if you don’t find your state in this list, you can visit their official page here to get the complete list, including the address.

Click on the continents below to get JR designated sales office or overseas agent:

• Central & South America
• North America
• Southeast Asia
• Middle East

Related : The best Japan rail pass to get.

3. Where to buy JR Rail Pass at a ticket office in Japan 

There are many different locations where travelers can easily purchase JR Rail Pass in Japan. The following is a list of JR Rail pass ticket sales offices, pick-up locations, and exchange locations in Japan.

You may also like:

Best European Train Booking Sites (Traveling By Train In Europe) .

Best Travel Apps For Europe .

Is the Japan Rail Pass worth it?

Yes . Not only is it the best when you want to see the country, but it is also a bucket list experience.

And well, apart from that, if you plan on touring more than one city in Japan, then the JR rail pass will help you save a lot on transport.

However, JR Rail Pass is not worthwhile if:

• Your trip to Japan covers mostly the remote parts of the country.
• Your Japan itinerary includes spending several days in only one area. For instance, let’s say you’re planning on going on a hike. This is because the pass will only be used for consecutive days.
• You are visiting cities that are close to each other on your Japan itinerary (for example Osaka and Kyoto). It would be cheaper to use other means of transportation.

Hello there! My name is Joel, a travel author here at Tripversed. Meeting people ignites my passion for travel. I believe that travel is never a matter of money, but of courage. But I never go out sad.

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• Transportation

JR Osaka Station

Shopping and Railway Hub for the Kansai Region

The spider web like system of subway and railway lines in Kansai converge at Osaka’s Umeda district, making it a potential headache for first time and repeat visitors alike. However JR Osaka Station makes an exception. It is easy to access the train platforms and the close-by shopping malls using its clearly posted signs and map guide in Japanese and English, making it a little easier to transfer amongst the various transit systems, whether you are heading to the JR, Hankyu, Hanshin Railway lines, the city subway or the local, intercity buses or taxis.

In Japan there has been a historical association between railway stations and department stores, as they are often owned by the same company, allowing commuters and late working office workers to pick up something before they head home. Osaka’s Umeda is similar to Kyoto, Ikebukuro or Shinjuku in this regard. JR Osaka has direct and covered access to its surrounding shopping areas, such as Eki Marche Osaka in the Umekita district, on the former site of GARE Osaka. It has everything you need, being a dining, entertainment, shopping and basic banking area. If you have a foreign sourced ATM card, make your way to Southern side of the station where the Central Post Office (open 9am to 7pm daily) or to a branch of the Citibank as most Japanese bank ATMs do not work with foreign cards.

Adjacent to Midosuji exit, Osaka Station City with more than 10-floor Lucua shopping malls gives you even more choices of local Japanese and international brands, like Beams, Journal Standard and Loft. Grand Front Osaka is only 5-minute walk away from the South exit and Daimaru Department Store is also right next to the South exit.

JR Osaka is biggest station in Kansai, and with over 2 million passengers using the Railway and Subway stations in the Umeda/ Osaka complex, it is also one of the busiest stations in the world. So if you are meeting someone here, be really clear where you want to meet, in case either of you get lost. The café at the lobby of the Hilton Hotel might be a better bet, as you can sit down and relax with a drink while you wait. Or you can try cafe X5 (Phone 06-6348-4611) in the Osaka Ekimae No 4 Forum Building, a five minute walk to the south.

JR Osaka is also only one station away from Shin-Osaka - a Shinkansen or bullet train station. It means that you can travel anywhere from Hokkaido to Kagoshima easily through Osaka.

Shin-Osaka is one of the stations valid for JR West Wide Pass , so you only have to take one station from JR Osaka station to Shin-Osaka in order to travel with the ultra-speed bullet trains. The JR West Wide Pass gives you free access to Okayama, while JR Rail Pass holders can take direct trains to Kagoshima in the South west, or Tokyo in the East.

If you are going to Kyoto , however, it is more convenient getting a direct train from Osaka rather than changing for a bullet train in Shin-Osaka. For example, if you are on Platforms 7 and 8 at 1 pm, you can catch a train to Shin Osaka, walk a long way to the bullet train gates, wait 13 minutes for the bullet train, and then arrive in Kyoto (non-stop) at 1:29. Or you can wait for the 1:02 pm Special Rapid service, arriving in Kyoto also at 1:29. The Special Rapid service departs at least once every 15 minutes, and if you don’t mind standing up with the locals, it will get you there just as quickly. You may do a double take when you get off at Kyoto station, as the steel and glass cathedral like structure is similar to that of Osaka.

Heading dead south from Osaka is the Midosuji local subway line, taking you to the Dontobori and Minami nightlife and entertainment district at Shinsaibashi . At Namba station you can connect with the Kintetsu Osaka Line, a privately owned railway line connecting Osaka and Mie Prefecture via Nara Prefecture, giving you an opportunity to explore a quieter side of Kansai.

Information about these sightseeing opportunities is available at the tourist information centre at the JR Station complex. The ticket machines and ticket information office are available from 5am to midnight for the easy purchase of tickets in Japanese or English.

Find out more about Osaka Station City .

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By Hoyee Tse

Community writer

Information

Osaka Station City

3 Chome-1-3 Umeda, Kita Ward, Osaka, 530-0001 ( Directions )

osakastationcity.com

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Tidbits Japan

Insightful stories about japanese culture and useful information for travelling in japan, where and how to validate / receive your japan rail pass.

You’ve got a voucher for your Japan Rail Pass. Great!

But where and how can you validate / receive the pass?

Midori-no-madoguchi

Bring your voucher to a JR (Japan Railroad Company) counter located at major JR train stations called Midori-no Madoguchi, which literally means “Green Counter”.

They will know what you want if you show the voucher, but try saying “onegai shimasu” along with showing the voucher.

It is a useful and polite expression in Japanese meaning “please do this for me” that you can use almost everywhere you go in Japan.

You can just say “onegai shimasu” or use is in place for please like “shio-ramen onegai shimasu”.

Kansai International Airport

The counter in KIX is located at the 2nd floor, which is one floor up from where you come out after the custom.

Look for a sign that says “Trains”.

You can use an elevator to go up one floor.

Then the counter is on your left while you’ll see a ticket gate to trains on your right.

Since there is only one international terminal, it is more simple at KIX.

*KIX has been hit by Typhoon Jebi in September, 2018. If you have already booked a flight to KIX, be sure to contact your airline. Some airlines allow passengers to switch their flights to other destinations such as Narita and Haneda in Tokyo, but for a limited period of time.

Narita InternationalAirport

Narita has JR EAST Travel Service Center where you can not only validate / receive your JR Pass, but ask other questions about travelling in Japan. They have English-speaking agents.

JR East Travel Service Center is located near the ticket gate for JR trains.

So, look for “Trains” sign on our arrival floor to get there.

You can find a map on JR website here .

Haneda (Tokyo International) Airport

Haneda is much more convenient when you want to get to Tokyo.

But as for JR Pass, it is a bit more complicated since JR trains don’t run to Haneda station.

You will need to take either Keikyu or Tokyo Monorail lines to get to one of JR stations, Shinagawa and Hamamatsucho respectively.

Or you can take a taxi or a shuttle bus to get to your hotel, then go to one of following JR stations from there: Tokyo, Shibuya, Shinjuku, Ueno, Hamamatsucho, Shinagawa.

JR Stations

Again, if you didn’t or couldn’t validate / receive your JR Pass at the airport, you can do so at major JR stations.

In Tokyo: Tokyo, Shibuya, Shinjuku, Ueno, Hamamatsucho, Shinagawa stations

In Osaka: Shin-Osaka, Osaka stations

Look for green Midori-no-madoguchi signs.

Tips on using Japan Rail Pass

Keep in mind that Japan Rail Pass is only valid for JR trains.

JR covers most of regions and areas in Japan.

But there are many other private lines in cities.

Still, you can get around using your JR pass most of the time. So, it’s really worth having the pass.

Using Japan Rail Pass for bullet trains (Shinkansen)

With your pass, you are eligible to get on any Shinkansen except types called Nozomi and Mizuho.

You can always hop on to get a non-reserved seat.

But it’s a lot better if you get a free ticket for a reserved seat at Midori-no-Madoguchi, since most of Shinkansen seats are reserved. (e.g. Out of 16 cars connected on a Tokaido Shinkansen, only 3 cars have non-reserved seats.)

When you get to the station, head to the counter and show your Japan Rail Pass.

Then, ask for a reserved seat.

It is free to reserve a seat for a Japan Rail Pass holder.

Say “Shiteiseki onegai shimasu” or just “Shiteiseki, please”.

Shiteiseki means a reserved seat.

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• Travel Service Centers & Accessibility >

JR EAST Travel Service Center (Ueno Station)

JR EAST Travel Service Center Ueno

• Tokyo Station
• Shinjuku Station
• Narita Airport Terminals 1 and 2・3
• Haneda Airport International Terminal

Welcome to Japan

-->The JR EAST Travel Service Center is located at Ueno Station central ticket gate, and is staffed with English speakers ready to provide you with information about tickets, passes and sightseeing.

They provide assistance with JR EAST's extensive transportation network serving the Tokyo area and northern Honshu including the Shinkansens (bullet trains) and express trains. Ueno Station is an excellent place to start your travels, no matter where you are headed, and offers a wide range of services, including JR pass exchange/sales services (a convenient way to travel by rail), and travel information.

JR EAST Travel Service Center - Ueno Station

Map of Ueno Station

Business Hours

*Temporary Hours of Operation 9:00-16:30 Temporarily closed for construction from January 29 to 31, 2022

*Temporary Hours of Operation 10:00-17:00

12/29～1/3: 8:30-17:00

For ticket purchases outside these service hours, use JR Ticket Office (Midori-no-madoguchi).

Credit Cards

We accept the following credit cards. Only cash (Japanese currency) can be used to recharge Suica cards.

UnionPay Card

Products That Can Be Purchased by UnionPay Card : JR EAST PASS , JR Kanto Area Pass Note: Other discount tickets and train tickets cannot be purchased with the UnionPay Card.

Products Available at JR EAST Travel Service Centers

Tourist information.

• Travel information and guidance is provided for throughout Japan, and particularly for the JR East service area.
• The JR EAST Travel Service Centers carry tourism pamphlets and offer free Wi-Fi.

Recommended sightseeing areas in the JR East service area

Tokyo sightseeing

Short trips from Tokyo

JR EAST Travel Service Center (Tokyo Station)

Major Travel Services and Pass Exchanges

Pass services

• JR EAST PASS (Tohoku area)
• JR EAST PASS (Nagano, Niigata area)
• JR East-South Hokkaido Rail Pass
• JR Tohoku-South Hokkaido Rail Pass
• Hokuriku Arch Pass
• JR TOKYO Wide Pass

Ticket services

• Shinkansen and limited express ticket sales
• Various other tickets
• Package tour sales
• Lodging reservations

Recommended travel passes and tickets

Foreign currency exchange ATMs

The five currencies are : US Dollars, Chinese Renminbi (Yuan), Euro, South Korean Won and New Taiwanese Dollar.

See the website below for further details.

As of October 2023.

Go back to Travel Service Centers & Accessibility

Go back to Home

• Portuguese, Portugal

Book your Regional Japan Rail Pass

• 1109C948-C50F-4A72-AF73-1CACB9853A38 Created with sketchtool. Economic and simple
• Unlimited travel

Order your Regional Pass

• JR WEST ALL AREA Pass Kyoto, Osaka, Nara, Himeji, Hiroshima, Hakata, Kanazawa
• SETOUCHI Area Pass Osaka, Hiroshima, Fukuoka & Miyajima
• SANYO SANIN Pass Kyoto, Himeji, Hiroshima & Fukuoka

SETOUCHI Area Pass

Your journey

The Setouchi Area Pass  gives unlimited access, for 7  consecutive days , to JR trains between Kansai Airport, Osaka, Okayama, Hiroshima and Fukuoka (Hakata), as well as buses, and the ferry on the Seto Inland Sea to get to Miyajima.

A child price (6 to 11 years of age) is available for this pass. Access to trains is free for accompanied infants aged 5 years or under.

Adults: $144

Children: $72

Western Japan - Seto Inland Sea

The JR West Setouchi Area Pass enables you to discover all of the major cities around the Seto Inland Sea.

The pass gives you access to the Korakuen gardens in Okayama from Osaka, one of Japan's top three gardens, an enchantment of light and colors.

Then take a trip to Hiroshima, restored since the Second World War, with its large Peace Park, renovated Castle and Shukkei en gardens. Not far from Hiroshima is Miyajima, accessible via ferry that can be ridden on the JR West Setouchi Area Pass, where you can admire the famous torii of Itsukushima Shrine, a UNESCO World Heritage site.

Torii gate at Itsukushima Shrine on Miyajima Island, Hiroshima, Japan

@flickr/ Dean Pemberton

The Atomic Bomb Dome in Hiroshima, Japan

The city of Fukuoka will surprise you through its unique culture; its harbor, located opposite Korea, was the center of the first exchanges between Japan and the Asian continent. A charming blend of urbanity and tradition, it is a historic town worth travel that is not to be missed.

Or explore the North area of Shikoku Island: Matsuyama and the Dogo Onsen, thought to be Japan's oldest hot spring and then Takamatsu, at the North East of Shikoku where is located one of the most beautiful Japanese gardens Ritsurin.

The JR Setouchi Area Pass offers access to some of the most culturally and historically rich locations in Japan that will provide foreign travelers with days of authentic and memorable experiences. 

Night in Fukuoka, Japan

@flickr/ johnlsl

Dogo Onsen in Ehime Prefecture, Japan

Conditions of the Setouchi Area Pass 

Eligibility .

- A rail pass user must be holding a passport issued by a foreign government.

※外国での永住権を持っているお客様を含め、日本国籍のお客様は使用できません。

- A rail pass user must be entering in Japan as a "短期滞在 (Temporary Visitor) ".

* "短期滞在 (Temporary Visitor) " is a status of residence defined under Japanese immigration law.

- Individual customers are not allowed to purchase or exchange more than one of the same tickets for the same use period.

- You must present your passport to receive a pass.

- We will send the e-voucher to your email address within 5 business days after your order. If you want to get earlier, please contact us. (E-voucher is not the real ticket, you cannot take trains with the voucher)

- You can print out an e-voucher on A4 size paper, or you can show the voucher on your mobile device when you exchange.

• You can redeem your voucher for a physical pass in these places.
• Kyoto Station, JR WEST (central exit), Ticket Office, daily from 6:30 am to 9 pm
• Fukuchiyama Station, daily from 6:00am to 8:10pm 
• NTA TiS Kyoto Branch, daily from 10:00-12:00 and 13:00-16:00
• Shin-Osaka Station JR WEST (East exit), Ticket Office, daily from 6:30 am to 10 pm
• Osaka Station, JR WEST Ticket Office (East exit), daily from 6:30 am to 10 pm
• Travel Service Center SHIN-OSAKA, daily from 8am to 10pm 
• Kansai Airport Station, Ticket Office, daily from 5:30 am to 11 pm
• NTA TiS Osaka Branch (Travel Service Center Osaka), daily from 10am to 6pm 
• Sannomiya Station (Kobe), central exit, Ticket Office, daily from 6 am to 10pm
• NTA TiS Sannomiya Branch, Weekdays 10:30am to 6:30pm, Saturdays and Holidays 10:30am to 6pm
• Okayama Station, daily 8am to 8pm
• Hiroshima Station, daily from 5:30am to 10pm
• Takamatsu Station, daily from 6:50 am to 8:10pm
• JR SHIKOKU TOUR Takamatsu Branch, Weekdays 10 am 6pm, Saturdays and Holidays 10am to 5:30pm
• Matsuyama Station, daily 4:50 am to 9pm
• Warp Matsuyama, Weekdays 10am to 6pm and Saturdays and Holiday 10am to 5pm 
• Hakata Stn.(JR-West Ticket Office [Shinkansen Central Gate]), daily 6am to 10pm 

Cancellation conditions and fees

An unused voucher is refundable for one year from the date of issue.

The voucher can be refunded if it has never been exchanged in Japan.

A cancellation fee of 15% of the value of the voucher will be retained.

No refund is possible for a voucher received by us more than one year from the date of issue.

A refund is not possible for a lost or stolen voucher.

Common Questions

Who is eligible for the pass?

Visitors traveling as a tourists who have a temporary visitor entry status are eligible for this pass. Japanese passport holders are not eligible for this pass.

Do you need to purchase a JR Pass for babies and children?

Children under 6 years old can travel for free in the company of an adult with a Japan Rail Pass, however, they are not entitled to their own seat. Children from 6 to 11 can travel with a children ticket. From 12 years old the child will need to travel using an adults ticket. 

How are the days calculated for the JR Setouchi Area Pass?

The JR Setouchi Area Pass is available for 7 consecutive days. 

The passes validity is calculated in days, not in hours, so it does not matter what time you first use your pass. If you have a 5 days JR Setouchi Area Pass and you start using it on the 1st of March, whatever the time, this will count as day 1, and you will be able to use until midnight on the 5th of March.

Can I exchange my JR Setouchi Area Pass at other exchange offices in Japan?

The JR Setouchi Area Pass can only be exchanged from a voucher at one of the listed offices like. For a more comprehensive list, please look at the list above. Exchanges cannot be done at offices such as ones in Tokyo or Hokkaido. 

Please select your country on the list below:

• Switzerland
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