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Qatar Tourism Launches ‘Qatar Host’ Tourism Training Programme

Qatar Tourism announced the launch of its ‘Qatar Host’ tourism training programme this week – the first online tourism training programme in the country providing frontline professionals, such as hotel concierge staff, mall security and restaurant waiters, with relevant skills and knowledge to deliver Service Excellence to international and domestic visitors.

As part of its Service Excellence Academy, Qatar Tourism has worked with a consortium of global industry experts to develop the Qatar Host tourism training programme for Qatar.

An engaging online learning platform, it offers users the possibility to learn at their own pace on any device. The platform demonstrates how such frontline staff – who engage with visitors – may enhance the visitor experience and exceed expectations in every encounter.

The initiative is part of the Service Excellence programme, which builds on Qatar Tourism’s strategy, to enhance the visitor experience at every touchpoint along their journey.

Qatar Tourism Chairman and Qatar Airways Group Chief Executive HE Akbar Al Baker said they are pleased to announce the launch of the Qatar Host programme. He said that the improvement of the visitor experience is intrinsic to their tourism strategy and an important element of the country’s economic diversification plan.

This programme will help empower frontline professionals in Qatar with the tools and skills needed to deliver best-in-class service and visitor experiences that make Qatar a leading destination.

HE Al Baker added that the programme’s aspiration is to introduce a new training concept and standardise knowledge. He said that it is crucial for visitor-facing staff to understand how they contribute to the satisfaction of guests.

The purpose of the job is not only to perform their direct tasks but to provide pleasant experiences during each direct encounter whether it is verbal or non-verbal.

The Qatar Tourism Service Excellence Programme involves a multi-pronged approach to ensure a seamless customer journey. In collaboration with stakeholders, Qatar Tourism evaluates frontline professionals across sectors and offers training and certifications to ensure the highest standard of professional service for visitors. The programme will continue to expand, including more stakeholders to enhance service quality.

To register for the Qatar Host programme, visit qatartourism.com . 

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Qatar tourism unveils 1st national tourism training program ‘qatar host’.

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Qatar Tourism (QT) has launched its ‘Qatar Host’ tourism training program in order to train all frontline professionals who directly or indirectly interact with visitors.

As part of its Service Excellence Academy, Qatar Tourism has worked with a consortium of global industry experts to develop the ‘Qatar Host’ tourism training program for the country.

Furthermore, the first online tourism training program in Qatar will train frontline professionals, such as hotel concierge staff, mall security, and restaurant waiters, with the relevant skills and knowledge to deliver Service Excellence to international and domestic visitors.

According to the statement, “An engaging online learning platform, it offers users the possibility to learn at their own pace on any device. The platform demonstrates how such frontline staff – who engage with visitors – may enhance the visitor experience and exceed expectations in every encounter.”

The initiative is part of the Service Excellence program, which builds on Qatar Tourism’s strategy, to enhance the visitor experience at every touchpoint along their journey.

Mr. Akbar Al Baker Chairman – Qatar Tourism CEO – Qatar Airways “We are pleased to announce the launch of the ‘Qatar Host’ training program. The improvement of the visitor experience is intrinsic to our tourism strategy, an important element of the country’s economic diversification plan. This program will help empower frontline professionals in Qatar with the tools and skills needed to deliver best-in-class service and visitor experiences that make Qatar a leading destination. The program aspires to introduce a new training concept and standardize knowledge. It is crucial for visitor-facing staff to understand how they contribute to the satisfaction of visitors. The purpose of the job is not only to perform their direct tasks but to provide pleasant experiences during each direct encounter whether it is verbal or non-verbal.”

Qatar’s Tourism Service Excellence Program involves a multi-pronged approach to ensure a seamless customer journey.

“In collaboration with stakeholders, Qatar Tourism evaluates frontline professionals across sectors and offers training and certifications to ensure the highest standard of professional service for the visitor,” as per the statement.

Qatar Tourism further added that the program will continue to expand, including more stakeholders to enhance service quality.

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Qatar Tourism launches ‘Qatar Host’ tourism training

قطر للسياحة تطلق برنامج «مضياف قطر».

The peninsula

Doha: Qatar Tourism has announced the launch of its ‘Qatar Host’ tourism training programme. The first online tourism training programme in the country provides frontline professionals, such as hotel concierge staff, mall security and restaurant waiters, with the relevant skills and knowledge to deliver Service Excellence to international and domestic visitors.

As part of its Service Excellence Academy, Qatar Tourism has worked with a consortium of global industry experts to develop the ‘Qatar Host’ tourism training programme for Qatar. An engaging online learning platform, it offers users the possibility to learn at their own pace on any device. The platform demonstrates how such frontline staff – who engage with visitors – may enhance the visitor experience and exceed expectations in every encounter.

The initiative is part of the Service Excellence programme, which builds on Qatar Tourism’s strategy, to enhance the visitor experience at every touch-point along their journey.

Commenting on this occasion, H E Akbar Al Baker, Chairman of Qatar Tourism and Qatar Airways Group Chief Executive, said: “We are pleased to announce the launch of the ‘Qatar Host’ training programme. The improvement of the visitor experience is intrinsic to our tourism strategy, an important element of the country’s economic diversification plan. This programme will help empower frontline professionals in Qatar with the tools and skills needed to deliver best-in-class service and visitor experiences that make Qatar a leading destination.”

He added: “The programme’s aspiration is to introduce a new training concept and standardise knowledge. It is crucial for visitor-facing staff to understand how they contribute to the satisfaction of visitors. The purpose of the job is not only to perform their direct tasks but to provide pleasant experiences during each direct encounter whether it is verbal or non-verbal.”

Qatar’s Tourism Service Excellence Programme involves a multi-pronged approach to ensure a seamless customer journey. In collaboration with stakeholders, Qatar Tourism evaluates frontline professionals across sectors and offers training and certifications to ensure the highest standard of professional service for visitors. The programme will continue to expand, including more stakeholders to enhance service quality.

الدوحة: أعلنت قطر للسياحة عن إطلاق برنامجها «مضياف قطر» للتدريب السياحي، وهو الأول من نوعه عبر الإنترنت في قطر، يهدف إلى تزويد الموظفين الذين يتعاملون بشكر مباشر مع الزوار مثل موظفي الاستقبال في الفنادق، ورجال الأمن في مراكز التسوق، وموظفي المطاعم، بالمهارات والمعرفة اللازمة لتحقيق التميز في الخدمات التي تقدَّم للزائرين سواء كانوا من خارج قطر أو داخلها.

وقد تعاونت قطر للسياحة من خلال أكاديمية التميز في الخدمة مع مجموعة من أبرز الخبراء في صناعة السياحة والضيافة حول العالم لتطوير برنامج «مضياف قطر» التدريبي. ويعد البرنامج منصة تعليمية تفاعلية عبر الإنترنت، يوفر للموظفين إمكانية التعلم من مختلف أنواع الأجهزة الإلكترونية وفي الأوقات التي تناسبهم.

كما يوضح البرنامج للموظفين الذين يتعاملون بشكل مباشر مع الزوار كيف يمكنهم تعزيز تجربة الزوار وتخطي توقعاتهم لتوفير تجارب استثنائية. وتندرج هذه المبادرة ضمن برنامج التميز في الخدمة الذي أطلقته قطر للسياحة في إطار تحقيق احد اهدافها الاستراتيجية وهو تعزيز تجربة الزوار في كل مرحلة من مراحل زيارتهم إلى قطر.

وبهذه المناسبة، قال سعادة السيد أكبر الباكر، رئيس قطر للسياحة والرئيس التنفيذي لمجموعة الخطوط الجوية القطرية: «إن تعزيز تجربة الزائر تمثل جزءاً لا يتجزأ من استراتيجيتنا السياحية الرامية إلى تنويع موارد الاقتصاد الوطني، ولذلك يسعدنا أن نعلن عن إطلاق برنامج مضياف قطر للتدريب السياحي الذي سوف يسهم في تطوير قدرات وأداء جميع الأفراد الذين يتعاملون بشكل مباشر مع الزوار، ويزودهم بالأدوات والمهارات اللازمة لتحقيق التميز في الخدمة وترسيخ مكانة قطر كوجهة سياحية رائدة».

وأضاف سعادته: «يهدف البرنامج إلى طرح مفهوم جديد للتدريب وتقديم معلومات موحدة للمشاركين، إذ انه من الضروري جداً أن يعي الموظفون كيفية إرضاء الزوار الذين هم على تواصل مباشر معهم. وينبغي أيضاً على الموظفين أن يدركوا أن الهدف ليس مجرد تمكينهم من تأدية مهامهم، إنما أيضاً تقديم تجارب مميزة للزوار في كل مرحلة من مراحل زيارتهم سواء كان ذلك شفهياً أو خطياً».

ويتبع برنامج «تميز الخدمة» منهجاً متعدد الجوانب لضمان رحلة سلسة للزوار، حيث ستتعاون قطر للسياحة مع الشركاء في تقييم الموظفين الذين يتعاملون مع الزوار عبر جميع القطاعات وتقديم التدريب والشهادات مع تحديد معايير الرعاية لدى الموظفين الذين يتعاملون مع الزوار عبر جميع القطاعات، وسيستمر البرنامج في التوسع، والتعاون مع المزيد من الشركاء لتحسين جودة الخدمة. للتسجيل في برنامج «مضياف قطر»، يرجى زيارة الرابط الإلكتروني التالي:

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‘Qatar Host’ tourism training programme launched

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Qatar Tourism launches ‘Qatar Host’ tourism training

Qatar Tourism announces the ‘Qatar Host’ tourism training programme

Qatar Tourism has announced the launch of its ‘Qatar Host’ tourism training programme. The first online tourism training programme in the country provides frontline professionals, such as hotel concierge staff, mall security and restaurant waiters, with the relevant skills and knowledge to deliver Service Excellence to international and domestic visitors. 

As part of its Service Excellence Academy, Qatar Tourism has worked with a consortium of global industry experts to develop the ‘Qatar Host’ tourism training programme for Qatar. An engaging online learning platform, it offers users the possibility to learn at their own pace on any device. The platform demonstrates how such frontline staff – who engage with visitors – may enhance the visitor experience and exceed expectations in every encounter. 

The initiative is part of the Service Excellence programme, which builds on Qatar Tourism’s strategy, to enhance the visitor experience at every touch-point along their journey.

Commenting on this occasion, H E Akbar Al Baker, Chairman of Qatar Tourism and Qatar Airways Group Chief Executive, said: “We are pleased to announce the launch of the ‘Qatar Host’ training programme. The improvement of the visitor experience is intrinsic to our tourism strategy, an important element of the country’s economic diversification plan. This programme will help empower frontline professionals in Qatar with the tools and skills needed to deliver best-in-class service and visitor experiences that make Qatar a leading destination.”

He added: “The programme’s aspiration is to introduce a new training concept and standardise knowledge. It is crucial for visitor-facing staff to understand how they contribute to the satisfaction of visitors. The purpose of the job is not only to perform their direct tasks but to provide pleasant experiences during each direct encounter whether it is verbal or non-verbal.”

Qatar’s Tourism Service Excellence Programme involves a multi-pronged approach to ensure a seamless customer journey. In collaboration with stakeholders, Qatar Tourism evaluates frontline professionals across sectors and offers training and certifications to ensure the highest standard of professional service for visitors. The programme will continue to expand, including more stakeholders to enhance service quality.

To register for the programme, please visit: Qatar Host Programme

Source: The Peninsula Qatar

• H E Akbar Al Baker
• Qatar Tourism
• Qatar Host Programme
• Qatar Airways
• Professionals
• Service Excellence Academy
• Qatar Day News

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Qatar Host tourism training programme launched

Qatar Tourism launches its ‘Qatar Host’ tourism training programme.

Qatar Tourism has launched its ‘Qatar Host’ tourism training programme as part of its Service Excellence Academy. The first online tourism training programme in the country provides frontline professionals, such as hotel concierge staff, mall security and restaurant waiters, with the relevant skills and knowledge to deliver Service Excellence to international and domestic visitors. Qatar Tourism has worked with a consortium of global industry experts to develop the ‘Qatar Host’ tourism training programme for Qatar. An engaging online learning platform, it offers users the possibility to learn at their own pace on any device. The platform demonstrates how such frontline staffs – who engage with visitors – may enhance the visitor experience and exceed expectations in every encounter.

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Qatar Tourism launches ‘Qatar Host’ tourism training programme

Increased tourist exchanges eyed as Philippines, Qatar expand tourism ties

The Department of Tourism (DOT) is expecting increased tourist exchanges between the Philippines and Qatar as the two countries renewed their Memorandum of Understanding (MOU) on Monday, April 22.

During the state visit of the Qatar Amir to the Philippines, Tourism Secretary Christina Garcia Frasco and State Minister for Foreign Affairs H.E. Soltan bin Saad Al-Muraikhi signed the Memorandum of Understanding (MOU) at the Malacañang Palace, in the presence of President Marcos and Qatar Amir HH Sheikh Tamim bin Hamad Al-Thani, as one of the agreements exchanged.

“Fortifying tourism cooperation between the Philippines and Qatar by way of signing this Memorandum of Cooperation forges a stronger partnership for increased tourism exchanges between our nations,” Frasco said in a statement.

According to the MOU, the Philippines and Qatar have committed to collaboratively fostering tourist inflows into both nations, enhancing cooperation among travel and tourism agencies, and other entities to bolster tourist exchanges and promotions. Additionally, they aim to establish conducive conditions for the movement and communication of visiting tourists.

The DOT said it also solidifies the shared commitment of both countries to stimulate tourism investments and facilitate the exchange of organizational expertise, knowledge, statistics, and best practices. As such, it outlines plans to facilitate familiarization visits for media and tourism experts and to enhance the skills of tourism operators, employees, and specialists through seminars and specialized training sessions.

Regarding business events, the DOT said both countries have agreed to promote the holding of various business events including exhibitions and conferences attractive to tourists, promote cooperation between other relevant exhibitions and conferences, and organizing agencies; encourage the exchange of organizational experiences in the field of business events; encourage familiarization visits in the field of business; exchange legislations and regulations; and provide possible logistical support at the international level for hosting exhibitions and international conferences.

The tourism department said a joint working team between the Philippines and Qatar will be formed to undertake and set up the work program, execution, follow-up, and evaluation of the activities in line with the implementation of the provisions of the agreement.

Frasco described the MOU as a "significant step forward," unlocking the wealth of opportunities for growth as the two countries explore new avenues for collaboration, particularly in the aspects of tourism and business events.

Philippines’ renewed tourism collaboration with Qatar, she said, aligns with the country’s approved National Tourism Development Plan (NTDP) 2023-2028, where Meetings, Incentives, Conventions, and Exhibitions (MICE) is identified as a strategic tourism product essential in the actualization of our President’s vision for a tourism powerhouse in Asia.

“Aside from being blessed with natural wonders and rich cultural experiences, the Philippines is home to world-class MICE facilities, not to mention the country’s biggest strengths – our Filipino workers who are always willing to go the extra mile to extend warmth and hospitality to our guests. Cooperation in the field of tourism presents significant opportunities for Qatar and the Philippines to leverage each other's strengths and jointly expand our respective MICE offerings, contributing to our region's and globally recognized MICE offerings,” said Frasco.

The agency said it has been actively enhancing its Muslim-friendly and halal tourism offerings to align with the National Tourism Development Plan's goal of promoting diversified tourism products.

In June 2023, the Philippines received recognition as the Emerging Muslim-friendly Destination of the Year (Non-OIC) at the esteemed Halal in Travel Global Summit 2023.

Per the data of the DOT, the Philippines welcomed 10,438 visitors from Qatar in 2023. As of April 20, 2024, visitor arrivals for this year have already reached 3,784 from January to April.

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Qatar Tourism organises complimentary Service Excellence in-person training for frontline tourism professionals

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More than 510 frontline service professionals have been trained by Qatar Tourism to date, with plans to train more than 5000 by November 2022

Building on the learning experience of its ‘Qatar Host’ programme, Qatar Tourism is offering complimentary in-person Service Excellence training courses to frontline service professionals working in hotels and tourism companies. The training is designed to equip visitor-facing staff and leaders in the tourism sector with the skills required to deliver a truly memorable visitor experience.

To date, more than 510 service professionals have received the training, with plans to train more than 5000 customer-facing staff and managers in hotel establishments and tourism companies by November 2022. The sessions, which started on October 2, 2022, are taking place at Grand Hyatt Doha every day, excluding Fridays, and will run until November 3, 2022.

Moza Al Meadadi, a member of Qatar Tourism’s Service Excellence team, said: “We’re delighted at the momentum and interest that our Service Excellence training programmes have gained since inception. By holding the in-person training sessions, we are able to actively engage with service professionals in Qatar to ensure they have the skills needed to deliver a truly memorable visitor experience.”

Qatar Tourism’s Service Excellence Programme involves a multi-pronged approach to ensure a seamless customer journey. In collaboration with stakeholders, Qatar Tourism evaluates frontline professionals across sectors and offers training and certifications to ensure the highest standard of professional service for visitors.

In July 2022, Qatar Tourism launched its ‘Qatar Host’ tourism training programme. The first online tourism training programme in the country provides frontline professionals, such as hotel concierge staff, mall security and restaurant waiters, with the relevant skills and knowledge to deliver Service Excellence to international and domestic visitors. To register for the Qatar Host programme, visit: www.qatartourismtraining.qa

For media-related inquiries, please contact Qatar Tourism’s Press Office on:

+974 3392 4466 | pressoffice@visitqatar.qa  

• About Qatar Tourism

Qatar Tourism’s mission is to establish Qatar as a place where cultural authenticity meets modernity, and where people of the world come together to experience unique offerings in culture, sports, business and family entertainment, rooted in Service Excellence. Qatar Tourism will regulate and develop the tourism industry, encouraging investment from the private sector. It will set the national strategy for the tourism sector, reviewing it periodically and overseeing its implementation, with the aim of diversifying tourism offerings in the country and increasing visitor spend. Through our network of international offices in priority markets, and cutting-edge digital platforms, Qatar Tourism is expanding Qatar’s presence globally and enhancing the tourism sector.

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