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Carnival Sunshine

Former name: carnival destiny.

Cruise line Carnival Cruise Line

• Charleston SC (South Carolina)
• Norfolk VA (Virginia)

Carnival Sunshine current position

Carnival Sunshine current location is at North West Atlantic Ocean (coordinates 28.26495 N / -78.02996 W) cruising at speed of 18 kn (33 km/h | 21 mph) en route to HMC. The AIS position was reported 54 minutes ago.

Current itinerary of Carnival Sunshine

Carnival Sunshine current cruise is 5 days, round-trip The Bahamas . Prices start from USD 519 (double occupancy rates). The itinerary starts on 27 Apr, 2024 and ends on 02 May, 2024 .

Specifications of Carnival Sunshine

•   Itineraries
•   Review
•   Wiki

Carnival Sunshine Itineraries

Carnival sunshine review, review of carnival sunshine.

The 1996-built/2013-reconstructed Carnival Sunshine cruise ship was initially named "Carnival Destiny". After a major refurbishment in 2013 (USD155 million drydock), the vessel was renamed Sunshine. As class, Carnival Sunshine was the first of three Destiny-class Carnival ships - together with Victory-Radiance and Triumph-Sunrise . Today, the liner belongs to the unique Sunshine-class.

The vessel (IMO number 9070058) is currently Bahamas- flagged (MMSI 308017000) and registered in Nassau .

History - construction and ownership

Carnival Cruise Lines (CCL) is a US shipping company, trademarked brand and subsidiary of Carnival Corporation (shipowner). CCL was founded in 1972 as an independent company by Ted Arison (1924-1999, co-founder of NCL Norwegian ). 

CCL has the Corporation's largest fleet as number of vessels and GT-tonnage (ship sizes/volumes and passenger capacities). In 2023, CCL had ~9% (by revenue) and ~19% (passengers) share of the cruise industry's worldwide market. In 2024, the parent company (Carnival Corporation) had ~51% stake in the US$64+ billion industry.

The 3000-passenger ship Carnival Sunshine is not a Dream-class ship but contains almost all the elements found on Breeze and Magic: high-energy, low-commitment activities, including 20-min standup comedies, 30-min production shows; sushi, burgers, burritos. For the first time, the Fun Ship 2.0 blueprint was laid down on Carnival Magic (in 2011), followed by Carnival Breeze (in June 2012). Next photo shows the old Carnival Destiny ship.

Decks and Cabins

Carnival Sunshine staterooms (1501 total) include 53 Suites, 518 Balcony, 320 Oceanview and 624 Inside cabins, in all 34 grades. Most staterooms are sized 185 ft2 / 17 m2, cabin balconies are sized 35-85 ft2 / 4-8 m2. "Family" staterooms (connecting cabins) are with max capacity 5 passengers. The largest are the Captain's Suites (500 ft2 / 46 m2 plus 150 ft2 / 14 m2 terrace) with max occupancy 5 passengers. Sunshine also has 89 Cloud 9 Spa cabins and 32 wheelchair-accessible cabins.

The boat has 13 decks , of which 11 with cabins.

Shipboard dining options - Food and Drinks

Carnival Sunshine offers many of the Fun Ship 2.0 additions in terms of dining - Guy's Burger Joint, Cucina del Capitano, BlueIguana Cantina. The line made a few adjustments to the existing venues and also added the Asian restaurant Ji Ji. There are two Main Dining Rooms onboard the Sunshine: Sunset, at the midship, and double-deck Sunrise located aft. The complimentary Punchliner Comedy Brunch, which is a sea day exclusive, features 5-minute teasers every hour on the hour from 9 am to 1:30 pm.

Follows the complete list of Carnival Sunshine restaurants and food bars.

• Sunset Restaurant (forward Main Dining Room, with two fixed dinner seatings, or “Your Time Dining”)
• Sunrise Restaurant (aft Main Dining Room, with two fixed dinner seatings; offers themed breakfasts - “Seuss At Sea”, for $5 cover charge; hosts Punchliner Comedy Brunch).
• Fahrenheit 555 Steakhouse (alternative, reservations only restaurant, serving prime steaks and seafood at a surcharge; also hosts “Chef’s Table” VIP dining, $75 PP surcharge)
• Fat Jimmy’s C-Side BBQ (offers pork sandwiches, complimentary lunch barbecue)
• Guy’s Burger Joint (fast food bar)
• BlueIguana Cantina (Mexican complimentary restaurant; offers house-made tortillas, burritos, tacos)
• Lido Marketplace buffet restaurant (complimentary self-service restaurant with various food stations; operates as a bistro in the evenings).
• Cucina del Capitano (Italian reservations-only restaurant; offers a la carte dinner at a surcharge and complimentary lunch)
• SeaDogs (complimentary beef hotdogs stand)
• Ji Ji Asian Kitchen (serves Chinese food, Mongolian Wok)
• Bonsai Sushi Bar (complimentary).

Shipboard entertainment options - Fun and Sport

Carnival made a heavy investment in lights and sound for its shows on Carnival Breeze and has taken a step further on Sunshine. An ultra-HD graphics package is beamed onto a vast screen and the performers use it as a backdrop of their show. A number of themed shows take place in ship's Liquid Lounge, which doubles as the 800-seat main Theater. Because the room was initially designed as a theater with two stories, it's impossible to feature an intimate atmosphere.

The Sunshine ship offers a complete list of activities and entertainment for each age group and taste - from ballroom scene dancing, classical music concerts, tea time and art auctions to a hairy chest and knobby knees contests, bingo, and karaoke.

Follows the complete list of Carnival Sunshine lounges, clubs and other entertainment venues for kids, teens, and adults.

• Sunshine Atrium (9-deck high midship open area served by Lobby Bar)
• FunHub (24-hour Internet computers room)
• Liquid Lounge and Theater (800-seat, 2-level main show lounge)
• Ocean Plaza (entertainment area; features live music and trivia)
• The Library Bar; Piano 88 Bar; EA Sports Bar; ShakeSpot; Java Blue Cafe; The Taste Bar; Alchemy Bar; Havana Bar
• RedFrog Pub (English pub with live music; offers international beers selection and the private label Thirstyfrog/RedFrog beer)
• RedFrog Rum Bar (serves Caribbean rums selection and ThirstyFrog Red drought beer)
• BlueIguana Tequila Bar (offers Mexican beer, margaritas, drink specialties)
• Limelight Lounge (hosts Punchliner Comedy Club/brunch)
• Pixels Photo Gallery and Shop; Dreams Photo Studio; Cherry On Top (candy shop, offers the Fun Shops catalog, “Bon Voyage” store menu, souvenirs, watches, jewelry, logo merchandise, duty-free liquor, fashion boutiques)
• Circle C (kids' complimentary club lounge with movies, video games, parties, planned activities)
• 24-hour Warehouse Video Games Arcade; Club O2 teens' lounge for movies, karaoke, parties
• Sunshine Casino (served by Sunshine Casino Bar)
• Seaside Theatre (LED screen outdoor cinema)
• Serenity (adults only relaxation area with Serenity Pool, Serenity Bar, Spa Whirlpool, cascading waterfall, loungers, and hammocks)
• Beach Pool area (with two Whirlpools); Carnival WaterWorks Aqua Park (with 5 slides; 1 Whirlpool, SplashZone for kids)
• Camp Carnival (kids' club lounge with a complimentary programme and play area)
• Cloud 9 Spa and Fitness complex (with Gym, Fitness Studio, Sauna, Steam Room, Thermal Suites, Beauty Salon, 15 Treatment Rooms; offers ZSpa teenagers program)
• SportSquare (Basketball/Volleyball Court, Jogging Track, Tennis Tables, 9-hole Mini Golf Course, Shuffleboard).

Itineraries

Carnival Sunshine itinerary program is based on Western and Eastern Caribbean roundtrip cruises from Port Canaveral, Florida. Feature port destinations include Bahamas (with Nassau and line’s private island Half Moon Cay ), Puerto Rico, Saint Thomas USVI , Grand Turk , Roatan , Belize , Mexico ( Costa Maya and Cozumel ). In 2016, the ship started itineraries to Bermuda - 7-day from NYC New York and 5-day from Norfolk Virginia .

Starting May 2019, the ship's new itinerary program offers 4- (to Nassau) and 5-day (Nassau and Half Moon Cay) short Bahamas cruises leaving roundtrip from a new homeport ( Charleston SC ) on a year-round schedule. The maiden voyage was scheduled for May 18 (2019). Carnival's South Carolina annual cruise shipping volume is approx 220,000 passengers. In Charleston, Carnival Sunshine will replace Carnival Ecstasy (to be relocated to Jacksonville Florida ), while the Jacksonville-homeported Carnival Elation will be repositioned to Port Canaveral FL .

In Dec 2022 CCL announced that between February 2025 and April 2025 Sunshine will be homeported in Norfolk VA. Bookings were opened for the following 4 roundtrip/ex-Norfolk itineraries:

• (6-day Bahamas) to North Bimini-Nassau-Freeport, and to Nassau-Half Moon Cay-Freeport
• (8-day Eastern Caribbean) to Amber Cove Dominicana-Grand Turk-Princess Cays Bahamas, and to Half Moon Cay-Grand Turk-Amber Cove

Carnival Sunshine - user reviews and comments

Photos of carnival sunshine.

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Other Carnival Cruise Line cruise ships

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• Carnival Horizon
• Carnival Jubilee
• Carnival Legend
• Carnival Liberty
• Carnival Luminosa
• Carnival Magic
• Carnival Mardi Gras
• Carnival Miracle
• Carnival Panorama
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• Carnival Spirit
• Carnival Splendor
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• Carnival Valor
• Carnival Venezia
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Carnival Sunshine Wiki

Fun Ship 2.0 upgrade was done in 2013. Sunshine is one of Carnival's "old new" liners, representing a truly grandiose ship transformation project. The old Carnival Destiny ship (1996-buit by Fincantieri Monfalcone ) was extensively (and expensively) drydock refitted and refurbished in Europe ( Trieste Italy ) at the astonishing cost of USD 155 million. The vessel was transformed into a brand new Carnival "Fun Ship 2.0" in 2013 under the sunny and shiny name "Carnival Sunshine". Carnival Destiny had as sisters the CCL ships Triumph (Sunrise since 2019) and Victory (Radiance since 2020) , and also Costa Fortuna and Costa Magica .

Carnival Sunshine (Monfalcone shipyard/hull number 5941) is powered by Wartsila-Sulzer marine diesel engines (models 8ZAV40S and 8ZAL40) generating total power output 63,36 MW.

The Sunshine ship's interior design was done by Partner Design ( Hamburg -based company). Destiny ship's interior design was by Joe Francus. The new ship now features modern amenities, new venues, more dining options, new onboard entertainment program (3 new grand show productions).

As a Destiny-class liner, Carnival Destiny was the world's first cruise ship with GT/weight over 100,000 tons. Carnival Destiny's Inaugural Cruise started on November 24, 1996. Sunshine's Inaugural Cruise started on April 12, 2013 (14-day Mediterranean Venice - Barcelona ).

Carnival Destiny's list of chartered/ themed voyages includes the first-ever "311 Caribbean Cruise" (March 2011), the first-ever "Kiss Kruise" (October 2011) and the first-ever "Weezer Cruise" (January 2012).

Carnival Destiny-Sunshine refurbishment 2013 conversion review

The most extensively-expensive of all (ever) was the Carnival Destiny's drydock refit/transformation. At the staggering cost of USD 155 million, this really extreme makeover produced a brand new Carnival ship in 2013! After its last dry-dock ever (a 49-day refurbishment), the Destiny ship emerged as Carnival Sunshine. This amazing cruise ship transformation was made in the Fincantieri shipyard (Monfalcone, Italy) adding a new partial deck and 2 other decks (in the front section). As a result of the Carnival Destiny renovation, 182 new cabins were added (including 96 spa cabins), all of the ship's other cabins were also refurbished (with a new tropical decor). The list of all major changes includes:

• (new) Ji Ji Asian Kitchen (casual restaurant), also were added “Fat Jimmy’s BBQ”, “Cucina del Capitano”, “Fahrenheit 555 SSteakhouse”, “JavaBlue Cafe”, “Shake Spot”, “Guy’s Burger Joint”, “BlueIguana Cantina”/Mexican, “Seaday Brunch”, “The Comfort Kitchen”/Lido, “Havana Bar”/Lido, “Sunshine Bar”, “Alchemy Bar”, “RedFrog Pub”, “Cherry On Top”, “Punchliner”, “Hasbro”
• "The Comfort Kitchen" (in the Lido Marketplace)
• "Havana Bar" (Lido Marketplace) with floor-ceiling windows
• "Sunshine Bar" (Atrium)
• a new cigar club (Casino Bar)
• CCL fleet's first 3-deck-high Serenity Retreat (adults-only deck) with the Carnival Cloud 9 Spa package .
• "SportSquare" (an open-air complex with Ropes Course, Mini-Golf Course, half-size Sports Court/basketball-volleyball-tennis.

During drydock 2018 (October 14-21, in Freeport Bahamas ) were made regularly planned maintenance works.

Drydock 2016 was in the period March 8-20.

In 2021 (October-November) Carnival Sunshine was drydocked at Navantia Shipyard ( Cadiz Spain ), mainly for general maintenance (technical and routine) works and also repainting (received CCL's new livery).

Carnival Sunshine cruise ship review: What it’s like to cruise on Carnival’s oldest ship

TPG's Kristy Tolley accepted a free trip from Carnival Cruise Line to cruise on Carnival Sunshine. The opinions expressed below are entirely hers and weren't subject to review by the line.

Sometimes it's hard to beat an oldie but a goodie, and that's certainly the case with Carnival Sunshine.

Carnival's oldest ship and part of the line's Sunshine Class of reimagined vessels, Carnival Sunshine has the "Fun Ship 2.0" upgrades that bring it in line with newer Carnival ships. Modern amenities and an unpretentious environment dovetail nicely aboard Sunshine, and the updated restaurants, bars and public spaces make you feel like you're on a modern cruise ship.

Sure, you'll spot signs of wear and tear befitting an older ship, but the dings in my cabin furnishings were easy to overlook.

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I'm not the only one who appreciates this made-over ship. On my second sailing on Sunshine, a four-night Bahamas cruise out of Charleston, I found myself surrounded by a diverse group, though most passengers hailed from South Carolina. My shipmates included lots of families, couples traveling together and multigenerational reunion groups.

The common denominator among passengers was that everyone was ready to celebrate something. On embarkation day, I saw an almost endless sea of matching shirts announcing milestone birthdays, bachelorette parties and other special events. The overall vibe — which continued throughout the cruise — was energetic and festive, and most people didn't take themselves too seriously. It was clear from the moment we stepped on the ship that if you didn't have a fun time, it was entirely your fault.

Carnival Sunshine is a great home base for a celebratory vacation (or any kind of getaway, really) that doesn't break the bank, especially if you live within driving distance of one of its departure ports. Some four-night sailings start as low as $374 per person (based on double occupancy) for a four-night getaway. You'd be hard-pressed to spend less with a hotel stay of the same length — not to mention the extra cost of food you don't have to worry about with a cruise.

Even if you don't have a milestone event to celebrate, Carnival Sunshine provides such a perfect backdrop for your fun that your vacation will feel like a celebration.

Overview of Carnival Sunshine

The 102,853-ton Carnival Sunshine is 12 decks high and carries 3,002 passengers at double occupancy in 1,501 cabins.

Launched in 1996 as Carnival Destiny, the ship received an overhaul and a new name in 2013. The glow-up brought added attractions and venues found on newer Carnival vessels. These upgrades included a complete renovation of Sunshine's pool area and the addition of a full-blown water park, a SportSquare area on the top deck, and an adults-only Serenity outdoor lounge area complete with daybeds, padded loungers, a hot tub and a full bar.

Carnival Sunshine also acquired new food and beverage venues like the line's signature steakhouse, Fahrenheit 555; its signature Italian eatery, Cucina Del Capitano; and an express Bonsai Sushi. The line also added 182 cabins, bumping its capacity at double occupancy from 2,642 to 3,002 passengers, a 14% increase.

At nearly 103,000 tons, Sunshine Class ships are more than 40% smaller than Carnival's newest ships, such as Carnival Celebration. That said, Carnival Sunshine still offers a solid list of onboard diversions, from a multi-slide water park to a theater showing original musical productions.

The ship's age is starting to show, with a few nicks and marks here and there and visible rust spots on the exterior. The need for a fresh coat of paint was more prominent when we were docked beside two newer Royal Caribbean ships in Nassau — so much so that the comedian referenced it in his show that night. It didn't detract from our cruise, but those seeking a new shiny ship should look elsewhere.

Carnival Sunshine has been based in Charleston, South Carolina, since 2019, but 2024 will be the last year the ship will depart from the Holy City. It's moving a bit farther up the East Coast to Norfolk, Virginia, beginning in February 2025.

What I loved about Carnival Sunshine

The festive atmosphere

Carnival wears its "fun ship" moniker well. The line's focus on having a great time is infused in every aspect of your cruise experience, and guests are an extension of that ethos. Every passenger I encountered was friendly and ready to participate in all the activities the Fun Squad had planned.

Karaoke was hugely popular during our cruise. There was always a line of people ready to perform, and the Ocean Plaza area where it took place was teeming with crowds cheering them on. Audience members would often get up and dance to the music or sing along.

Loads of people consistently came out for music trivia at the Sunshine Bar in the Atrium, too. It's hard not to have a good time when your enthusiastic cruise director stands on top of the bar and encourages everyone to join in.

From Noel, our amenable room steward, to Nicole and Tatiana, our capable Alchemy Bar mixologists, every staff member we interacted with was genuine, friendly and cheerful. We weren't their only fans. One passenger even had a T-shirt made featuring a photo of Nicole and Tatiana.

Although Carnival reduced cabin cleaning service to just once a day from twice a day in 2022, our room steward was always close by and checking in on us. Our cabin was well-kept and clean, and we had fresh towels when we needed them.

The crew's flexibility and impressive level of service really stood out on this sailing. For example, we went through a storm during our cruise, and rough seas altered the Welcome Aboard production on the first night. Instead of a musical and dance show, the two onboard comedians performed a short bit of their routine. At least 200 people came out for the show, and the audience was enthusiastic and supportive.

Similarly, since rough seas canceled the tech rehearsal, the "Epic Rock" production on the second night became an "unplugged" version with performers singing from stools on stage. While not ideal, it was another example of the flexibility and upbeat attitude of Carnival staff. Even without a full-on performance, the quality of vocal talent was undeniable.

Perhaps the most moving example of staff personalizing an experience for guests was during the military appreciation event, which is held every Carnival sailing and hosted by the cruise director. Traditionally, a recording of "Taps" is played during a moment of silence. Our cruise director, James, is also a trumpet player, so he plays "Taps" live for the ceremony.

I've sailed with Carnival on several occasions, and the food has always been great. Carnival Sunshine was no exception. I was able to sample most included and added-fee restaurants — including Asian favorites at JiJi's and Bonsai Sushi, and the poolside Guy's Burger Joint and BlueIguana Cantina (more below on each of these).

Carnival Sunshine offers a nice variety of cuisine, so all palates will be satisfied. You could enjoy a spicy chickpea curry dish or jambalaya, freshly prepared artisan deli sandwiches and wraps, or load up on salad fixings and fresh fruit.

The main dining room menu featured fresh seafood, varied pasta dishes (spaghetti carbonara, linguini with Italian sausage), steak and tempting desserts (the creme brulee and Carnival melting chocolate cake are a must).

The only downside is it can be challenging to hit every dining venue you want during a four-night cruise!

What I didn't love about Carnival Sunshine

Smoke in the casino.

Smoking can be a divisive issue on cruise ships, and it's banned nearly everywhere on board. However, it's permitted in the casino, which would be fine if I didn't have to pass through the casino to get to certain parts of the ship. But there was no way to avoid the smoky areas if I needed to get to the Liquid Lounge theater from the Ocean Plaza. I can only imagine how problematic that could be for those who are allergic to smoke.

That said, the casino was always buzzing and consistently teemed with passengers who either weren't bothered by the smoke or were willing to put up with it for a good game of blackjack.

Limited electrical outlets in cabins

If you've sailed on a newer Carnival ship with ample outlets and USB ports in your cabin, you might be surprised by the lack of them on Sunshine. Updating the number of electrical outlets and adding USB ports to the cabins was not part of the 2013 renovation.

The desk area had only two U.S.-style 110V plugs and a European-style 220V plug. The nightstands flanking the bed did not include outlets. If you need more outlets, plan to pack a power strip (just not one with a surge protector, as they're banned on ships ).

Carnival Sunshine cabins and suites

Our cabin was an aft (back of the ship) balcony cabin on Deck 5. I'd never stayed in an aft cabin, so I looked forward to having uninterrupted ocean views over the ship's wake. I particularly enjoyed our view as we plied through rough waters during a storm. It was a fantastic reminder of the strength and endurance of cruise ships.

Another perk of an aft cabin was the size of the balcony — a bit larger than regular balconies in other Carnival cabins I've stayed in. Traditional balconies have room for two chairs and a small table. Our aft balcony fit an additional lounger. As mentioned earlier, the ship shows signs of wear and tear, which was evident on our balcony. It desperately needed a good scrub to get rid of the dark spots and paint drippings.

I had heard that noise could be an issue for those staying in aft cabins. We were above the main dining room, and we could sometimes hear the music from the dinner entertainment. However, we never heard it after hours. Honestly, I didn't notice any more ship noise than on previous sailings in other cabins.

Also, other than the night of the storm, I didn't encounter any extensive rocking or shifting that was out of the ordinary for a cruise ship.

Overall, I was pleased with the cabin. It was basic, with neutral walls and blue patterned carpeting. No cutting-edge designs here, but I wouldn't expect that from an older ship. The bed was cozy, the pillows were soft, the room temperature remained comfortable, and I had ample storage for a long weekend's worth of clothing.

The wear and tear was also noticeable inside the room, including a few wall dings and a couple of nicks in the wood furnishings. Also, one of the hangers seemed to have been repaired with duct tape.

My room had two twin beds pushed together into a queen-size bed that was flanked by bedside lamps and two one-drawer, one-shelf nightstands. The living area had a long sofa that could transform into a bed or the bottom half of bunk beds. In place of a traditional shorter coffee table, there was a taller wooden table that could double as a makeshift working desk.

A large desk/vanity with a lighted mirror and flat-screen TV was on the opposite wall. It housed four drawers (one containing a small hair dryer for in-cabin use), a minifridge, and a cabinet with a small safe. Three side-by-side closets were positioned to the right of the desk.

Our cabin's TV was installed on the wall to the left of the desk mirror. Unfortunately, the wall came out a bit to the left of the TV, which made it impossible to swivel the TV to the left and view it from the bed. The TV wasn't interactive like most are on newer ships. It had about 10 channels of news, movies and children's programming, and several Carnival-sponsored channels.

The bathroom was small but adequate. There were two shelves on both sides of the mirror for toiletry storage and a decent amount of counter space for such a small area. The shower included pump dispensers for shampoo and body wash, as well as a retractable clothesline for drying swimwear.

There were ample towel racks and three hooks on the back of the door. The bathroom was stocked with bath and hand towels, washcloths and a bar of soap.

Most of the accommodations on Carnival Sunshine fall into one of three categories: windowless inside cabins, ocean-view cabins with a window that doesn't open and balcony cabins. Carnival Sunshine offers more than 200 connecting rooms, ideal for large families or groups traveling together who like to stay close.

Spa lovers can stay in one of the 92 Cloud 9 Spa cabins and three spa suites with direct access to the spa. They also score exclusive spa packages and discounts, unlimited use of the Thermal Suite, a free body composition analysis and upgraded Elemis toiletries in their cabin.

If you want to splurge and book a suite on Carnival Sunshine, you have 58 options across four categories — Ocean Suites (45), Grand Suites (8), Captain's Suites (2) and the aforementioned Cloud 9 Spa Suites (3). Ocean Suites are akin to junior suites, expanded versions of balcony cabins.

The suites come with varied perks, which can include priority check-in and boarding, as well as priority disembarkation on the final morning of your trip.

Carnival Sunshine restaurants and bars

Carnival Sunshine offers a bevy of restaurant and bar choices. It offers a good mix of included-in-your-fare and extra-fee options, and overall, I enjoyed all my meals on board. If you want to try one of the ship's specialty restaurants, make reservations as soon as possible, as they tend to book up quickly.

Restaurants

Carnival Sunshine has two main dining rooms — Sunrise Dining Room (decks 3 and 4) and Sunset Dining Room (Deck 3). You can choose fixed-time, assigned table seating at 5:30 p.m. (early dining) or 7:45 p.m. (late dining). If you know you want to eat at either of those designated times, you should reserve when you book, as they fill up fast.

We opted for Your Time Dining, so we could dine any time between 5:15 and 9 p.m. When we were ready for dinner, we checked in through Carnival's mobile app and received an alert when our table was ready. From check-in to being seated, we only had about a 10-minute wait on both evenings. All Your Time Dining folks dine in the Sunrise Dining Room.

We enjoyed both main dining room meals, which included prime rib, lobster tail, New York strip and pan-seared barramundi. I especially enjoyed the beet and petite greens salad with a citrus dressing. Of course, when on a Carnival ship, you must try the line's signature melting chocolate cake, which I did, and it was perfection.

Don't miss the Seaday Brunch, with top-notch eggs Benedict, French toast, made-to-order omelets, brunch burgers and bloody marys. I splurged on a fresh pressed juice ($5) with pineapple, ginger, lime, dates and turmeric. It was fantastic. The main dining room is also open for breakfast on port days.

Guy's Burger Joint is a walk-up counter restaurant at the back of the pool area on the Lido Deck. My husband is a huge Guy's Burger fan, so that is always our first meal on embarkation day. Judging from the lines, the majority of Sunshine cruisers had the same idea. Lines moved pretty quickly, though. Even my special-order veggie burger took under five minutes to make (though it was my least favorite dish on the ship).

My husband ordered the "Straight Up" burger with all the fixings, and it was almost on par with others he's eaten on previous cruises.

His take: "This was the 'least good' Guy's burger I've had, and it was still delicious." His second Guy's burger on our third day of the cruise was even tastier.

Also on the Lido Deck, BlueIguana Cantina serves freshly made burritos, tacos and bowls. It's one of my favorite casual dining spots, and I would put the veggie burrito up against Chipotle any day of the week.

The Lido Marketplace is the ship's popular buffet restaurant, offering a variety of culinary options from early morning through late night. Breakfast offerings included scrambled or boiled eggs, beans, potatoes, varied pastries, fresh fruit, and hot or cold cereal. There were also two omelet stations in the Havana Bar area, located just off the Lido Marketplace. (The Havana Bar serves craft Cuban-style daiquiris, mojitos and Cuban coffee drinks.)

Lunch consisted of made-to-order deli sandwiches and pizza, as well as international dishes, hot sides and a salad station.

Carnival Sunshine features five added-fee restaurants — JiJi Asian Kitchen, Bonsai Sushi, Fahrenheit 555 steakhouse, Cucina del Capitano and the Chef's Table — for cruisers looking for a special meal. Hot tip: If you pre-book your specialty dinner for the first night of your cruise, you'll score a free bottle of wine. You can choose between a chardonnay and merlot, and can either drink it with your meal or enjoy it in your cabin later. It's a nice way to kick off the cruise.

We booked a table at Jiji's for our first evening on board. The pan-Asian menu features dishes from Vietnam, Indonesia, Singapore, China and Mongolia served family style. I ordered the shrimp dumplings, sweet and sour shrimp, and the Chinese broccoli. My husband had the chicken rolls and the peppered beef. We closed out our dinner with the rose creme brulee with ginger cream and caramelized crepes served with citrus ice cream.

Every dish was delicious. The pacing of our meal was perfect, and we didn't feel rushed through the courses. Service was attentive without being intrusive. The cost is $24 (per person) for adults and $6 (per person) for kids aged 11 and under — a great price for a fantastic meal.

Open for lunch and dinner, the Bonsai Sushi outpost on Sunshine is smaller than those on newer ships. With reasonably priced items like $5 and $7 rolls, and $2 for soup or salad, it's easy to curb your sushi craving on the cheap.

Other specialty dining options include the line's signature Fahrenheit 555 steakhouse (one of TPG's favorite cruise ship specialty restaurants ) and La Cucina del Capitano for an authentic family-style Italian meal. During lunch, La Cucina del Capitano offers a free pasta bar. Passengers can also book the Chef's Table experience, an intimate multicourse meal hosted by the executive chef.

A fun meal for families is the Green Eggs and Ham Breakfast ($10 per adult and $8 per child aged 14 and under). Held in the main dining room, it kicks off with the lively Seuss-a-palooza Parade led by The Cat in the Hat, Thing 1 and Thing 2. You get to nosh on "green eggs and ham," pancakes, French toast, "Moose Juice" and other whimsical dishes inspired by Seuss' books. The characters stick around for meet-and-greets and photo ops.

After boarding, we checked out the RedFrog Pub on Deck 5. It was far enough away from embarkation day chaos but busy enough for entertaining people-watching. The bar was out of fresh mint, so I couldn't sample the Ving Mojito, so I sipped a tasty margarita instead.

A fun component of this bar is the screens above the bar that carousel through photos the bartenders have taken of RedFrog Pub patrons. The Pub didn't seem to be the hub for activities as I've seen on other vessels, probably because karaoke, live music and trivia games were held just outside the door in the Ocean Plaza.

The Alchemy Bar is a cocktail bar designed to resemble an apothecary, offering "elixirs" and "remedies." It's one of the venues I look forward to the most when cruising with Carnival.

Full disclosure: I've been smitten with this watering hole since I tasted my first Cucumber Sunrise aboard Carnival Conquest in 2013. Maybe it's because it was my first foray into herbal-based craft cocktails or because the bartenders are consistently fun and engaging. Either way, few things can beat a refreshing, restorative basil drop served by some of the best bartenders in the cruising industry.

Want to try something off the menu? No problem. After determining my preferred spirits and flavors, the bartenders always come up with something fantastic. I'm a gin and lavender fan, and our bartender, Tatiana, created an amazing cocktail with gin, lavender, St. Germain, elderflower and lime juice.

The Alchemy Bar on Carnival Sunshine is situated just off the popular Ocean Plaza area, the place to be for trivia games, karaoke and live music.

The Havana Bar is the place to head for top-notch mojitos. The small buffet area by the bar often features Latin-inspired bites like empanadas and Cuban sandwiches. Since it's located just beyond the main pool on Deck 9 and beside the Lido Marketplace buffet area, I found it to be an ideal spot to retreat to when buffet area seating was limited.

Poolside RedFrog Rum Bar and BlueIguana Tequila Bar were both a hub of activity most days. And if you're lounging by the pool, you can expect servers to come by often and take drink orders. Other popular spots for some spirits include the Serenity Bar by the adults-only sun deck, SkyBox Sports Bar (where multiple TVs behind the bar broadcast various games), the Piano Bar (with nightly singalongs), the Atrium Bar and the Sunshine Casino.

We also visited the Piano Bar twice during our short cruise. The pianist/singer was top-notch and had a great rapport with the guests. The only thing that tainted our experience was that both times we visited, a family with younger kids monopolized the show with requests. The Carnival website lists the Piano Bar as a 21-plus venue, but no one challenged the family.

Carnival Sunshine activities

When the weather cooperated, most passengers gravitated to the upper decks for fun in the sun and water. In addition to the one main pool and two hot tubs on Deck 9, Sunshine is home to Carnival's WaterWorks water park with waterslides and a kiddie splash zone. A bevy of diversions at the nearby SportSquare included a ropes course, minigolf, ping-pong and foosball.

The ship's quieter adults-only Serenity Deck area was midship on decks 11 and 12 and overlooked the main pool area. Passengers 21-plus could take advantage of a plunge pool with a waterfall, a hot tub, a bar, and loungers and cabanas.

Energetic cruisers who can't veg in the sun all day can find limitless activities indoors to occupy their sea days. Free events included trivia games, Bingo, spa pampering parties, karaoke, and ice carving or towel animal folding demonstrations. For-fee activities like Build-A-Bear Workshop and $5,000 Jackpot Bingo also drew a crowd.

Shopping opportunities were decent. You have the Fun Shops for Carnival-branded items, souvenirs, jewelry, liquor and fragrances. For a sugary splurge, Cherry On Top sells an extensive selection of sweet treats.

The Sunshine Casino on Deck 5 midship was popular with passengers on my sailing. Every time I walked through, it was buzzing with activity (although, as previously mentioned, I didn't spend a lot of time there). The venue is a maze of slot machines, with a collection of poker tables, a craps table, two roulette tables and several blackjack tables. Throughout our cruise, the casino hosted organized poker tournaments, raffles and other ways to test Lady Luck.

Karaoke events were held in the Ocean Plaza area in between the Alchemy Bar and RedFrog Pub. The openness of the space provided optimum participation from passengers and performers, so a lively crowd was always on hand to sing along.

Families can take advantage of included-in-your-fare childcare in Carnival's Camp Ocean facilities on 10. The youngest cruisers can participate in supervised activities, divided into age-based groups: Penguins (2 to 5 years), Stingrays (6 to 8 years) and Sharks (9 to 11 years).

The designated areas for each age group were spacious and offered plenty of seating. Though they had separate entrances, the spaces were close enough that pick-up and drop-off would be easy for families with kids checked into different areas.

Tweens and teens have their own hangouts and activity schedules. Circle C is for cruisers ages 12 to 14, with events like dance parties, outdoor movies and group games. The Circle C space had a futuristic vibe with metal walls and a minimalist design.

Club O2 is for the 15-to-17 set and offers a chance for older teens to hang out together, play sports and games, and interact during group activities. The modern atmosphere extended to Club 02 with a bold red and black pattern on the floor, sleek red chairs and metal accents.

During this sailing, many families seemed to hang out together during the day — spending time at the pool, watching karaoke and participating in other activities.

Carnival's Cloud 9 Spa on Deck 10 is the place to go for vacation pampering. Various treatments and therapies are available — from deep tissue and stone massages to acupuncture and other traditional Chinese techniques. Additionally, the spa offers hair and nail services, facials and medispa treatments.

You can also buy Thermal Suite passes for a day or the entire length of your cruise. You'll have access to the heated tile loungers, rain showers, an aroma steam room and a sauna.

The fitness center was well stocked with just about every piece of equipment you need to keep your workout routine while you cruise. It's free to use, but you can pay extra for instructor-led classes like Pilates, yoga or indoor cycling. If you like fresh air with your morning walk or run, head to the top deck and hit the jogging track.

Unlike newer Carnival ships with a full promenade that provides access to restaurants and bars, Sunshine has the more traditional promenade with shuffleboard and some outdoor seating. Come for a walk or take in the sunset.

Carnival Sunshine shows

We sailed through a storm for a couple of days, and both the "Welcome Aboard Show" and the Playlist Productions "Epic Rock" show were altered because of it. Instead of a full-on production, we got two short sets from each comedian (for the welcome show) and performers singing from stools on stage ("Epic Rock").

It was a bummer to miss a "true" Carnival production. I've cruised with Carnival several times, and I'm always impressed with the caliber of talent. The shows are one of my favorite parts of cruising with Carnival. I've enjoyed Latin-themed performances ("Amor Cubano"), British music tributes ("The Brits") and an art-infused journey through music and dance ("Color My World").

We took in a comedy show at the Punchliner Comedy Club (in the Limelight Lounge on Deck 4) and enjoyed it. I'm a hard nut to crack, and the comedian got me laughing out loud more than once. My husband guffawed throughout the set. Each sailing typically includes a family-friendly "PG" show at 3 p.m. and 7:30 p.m. The 18-plus shows take place at 8:45 p.m. and 10 p.m. Most cruises have one or two comedians on board.

Carnival Sunshine itineraries and pricing

Throughout 2024, Carnival Sunshine will sail year-round four-, five-, six- and eight-night Bahamas and Eastern Caribbean voyages from Charleston. Depending on the itinerary, stops might include Nassau, St. Thomas, St. Maarten, San Juan and the cruise line's private island, Half Moon Cay.

At the time of publication, prices started from $374 per person for a four-night Bahamas sailing in an inside cabin (excluding taxes and fees).

As previously mentioned, beginning in 2025, the vessel will move to its new home port of Norfolk, Virginia. From there, it will offer six-night Bahamas and Bermuda sailings, as well as eight-night Eastern Caribbean itineraries.

At press time, prices started at $519 per person for an inside cabin on a six-night Bahamas cruise (excluding taxes and fees).

What to know before you go

Required documents.

If you're a U.S. citizen on a cruise that begins and ends in a U.S. port, you must have a current passport or an official copy of your birth certificate and a driver's license or other government-issued photo identification to sail. A passport card is also acceptable.

Your passport must be valid for at least six more months.

Important note: The name on your reservation must be exactly as it is stated on your passport or other official proof of nationality. We recommend you check Carnival's website before you sail for the most recent updates on requirements.

Carnival adds an automatic service gratuity of $14.50 to $16.50 per person, per day to final bills, depending on the cabin category. Children under the age of 2 are exempt.

You can adjust the amount at the Guest Services desk before disembarking if you are not satisfied with the service you received. Additionally, an 18% gratuity is added to bar bills and the cover charge of the Chef's Table.

Over the last couple of years, Carnival has rolled out faster Wi-Fi systems across its fleet, so you can now stream video on some ships. Pricing changes over time, but the fastest "premium" service on Carnival Sunshine was recently priced at $18.70 per person, per day.

Other packages available for a Sunshine sailing include the less expensive "social" plan that only allows access to key social networking sites (Facebook, Twitter, Instagram, etc.) and messaging services such as WhatsApp for $12.75 a day. A slightly more expensive "value" plan, at $17 per day, adds access to email and most websites. If you pay for a plan prior to sailing, you'll receive a discount.

Carry-on drinks policy

You can bring one bottle of wine or Champagne (per person) onto the ship at boarding, as well as up to a dozen standard cans or cartons of nonalcoholic drinks such as sodas.

Nonalcoholic drinks in glass or plastic bottles are not allowed. If you want to bring the wine or Champagne to an onboard restaurant or bar to drink, you'll incur a $15 corkage fee. Drinks brought on board must be carried in your carry-on luggage.

Smoking policy

On Carnival Sunshine, smoking (including electronic cigarettes) is only allowed in designated outdoor areas and in the casino. Smoking is forbidden in cabins and on cabin balconies.

While cigarette smoking is allowed in the casino, according to Carnival's website, you must be seated and playing to smoke in the casino. Smoking is permitted in designated areas on Deck 3 (port side, forward) and Deck 10 (starboard side, midship).

Self-service launderettes are on decks 1, 2, 6, 7, 8 and 9 (midship) on Carnival Sunshine. Each launderette has washing machines, dryers, irons and ironing boards. There's a $3.25-per-load charge to use a washer or dryer. The laundrettes also have vending machines stocked with small boxes of detergent and fabric softener at $1.50 per box.

You can also opt for extra-charge valet laundry and dry-cleaning service, which your cabin steward will handle for you. Expect to pay per piece, with prices running from $2 (for an undergarment or pair of socks) to $15 (for a two-piece suit).

Electrical outlets

As mentioned previously, Carnival Sunshine cabins have both standard North American-style 110-volt outlets and European-style 220-volt outlets. Bring a power strip if you need more than that.

The currency used on Carnival Sunshine is the U.S. dollar. However, the ship operates on a "cashless system," so any onboard purchases you make will automatically post to your onboard account. You'll receive a Sail & Sign card that you can use to make charges. This same card also gets you into your cabin.

Drinking age

Passengers must be 21 to drink alcohol on Carnival Sunshine.

There is no specific dress code during the day on Sunshine, so people dress casually. Beach attire is the norm for sea days, and if you plan to spend your day on the top deck, plan to dress in T-shirts, shorts and bathing suits (with a cover-up to go inside).

Although there's an official dress code for the evenings, it's pretty laid-back. Most nights are designated "cruise casual," which includes khakis or jeans, polo shirts and sundresses. Super casual clothing like cutoff jeans, men's sleeveless shirts, T-shirts and gym shorts aren't permitted.

Depending on the length of your cruise, one or two nights of the itinerary will include a "cruise elegant" night where the suggested attire for men is dress slacks and a dress shirt; sports coats and suits are optional. The suggested attire for women on such nights is cocktail dresses, pantsuits, elegant skirts and blouses. If you don't want to dress up, you can choose a more casual dinner venue, but dress code enforcement in Carnival dining rooms tends to be lax.

Bottom line

Whether you're looking for an affordable Caribbean cruise for the whole family or want to escape with your besties, Carnival Sunshine is a solid bet if having a fun time is a priority.

It's not a shiny, new vessel, so don't expect flawless cabins and the latest attractions. What you can expect, though, is to have nonstop fun thanks to a variety of diversions and an enthusiastic group of like-minded shipmates.

Planning a cruise? Start with these stories:

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• Carnival Cruise Lines

Carnival Emergency Phone Number

By illinoisfive , February 3, 2016 in Carnival Cruise Lines

Recommended Posts

illinoisfive

Is there an emergency phone number for the Carnival Sunshine? If family needs to reach me how do they do that? I don't see a phone number listed any where in my documents.

thank you in advance

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Share on other sites.

lizardhowson

http://boards.cruisecritic.com/showthread.php?t=2296676

Shore-to-Ship Communication – Emergency Contact Number

We do not offer a direct dialing service to our ships. The following number is to be used as an emergency contact number for family members not traveling with our guests. In the event of a true emergency, family may contact our call center at 1-800-227-6482 on a 24/7 basis. Our team will take down the caller's name and contact information and pass it on to our Guest Services team onboard so they can extend the guest a complimentary phone call.

Thank you! Are you a Carnival employee? or a cruiser with the phone number?

No, there is no posted number for the ship, Carnival posts the available number publicly on their website

just read the link and see that you were responding from an prior post.

thank you for the info! hopefully we won't need to use it, but it is great to have just in case!

• 2 years later...

Thank you !! I have been looking for an hour for a number for my family " Just in Case". My Dad is on dialysis 3 x's a week, with other health problems and you hate to be out of contact but sometimes you need a vacation!

Organized Chaos

http://boards.cruisecritic.com/showthread.php?t=2296676   Shore-to-Ship Communication – Emergency Contact Number We do not offer a direct dialing service to our ships. The following number is to be used as an emergency contact number for family members not traveling with our guests. In the event of a true emergency, family may contact our call center at 1-800-227-6482 on a 24/7 basis. Our team will take down the caller's name and contact information and pass it on to our Guest Services team onboard so they can extend the guest a complimentary phone call.

1-800-227-6482 is 1-800-CARNIVA

After I found 5 different numbers to call for emergencies online and on CCL's website .

I called CCL last week and this is the number I was told that anyone could use to leave an emergency message for you on any CCL ship. Just provide the Ship/Cabin/Last Name/Booking number etc.. I am sure you don't need all of the info, but I was told the more you provided, the easier it was for CCL CS to get a message to the ship.

1-800-522-7648

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How To Contact Carnival Cruise Lines Main Office

Published: December 16, 2023

Modified: December 28, 2023

by Brianna Paulin

• Travel Tips

Introduction

Planning a cruise vacation can be an exciting experience, but there may be instances when you need to get in touch with the main office of Carnival Cruise Lines. Whether you have a question, need assistance with a booking, or have a special request, knowing how to contact the main office can save you time and ensure that you receive the support you need.

In this article, we will explore five different methods to contact Carnival Cruise Lines’ main office. These methods include contacting them by phone, email, mail, through their website, and via social media. Each method provides a unique way to reach out to the company, allowing you to choose the most convenient option for your needs.

Before diving into the different contact methods, it’s important to note that the main office of Carnival Cruise Lines is the central hub for customer service and administrative operations. It is the primary point of contact for resolving issues, answering inquiries, and addressing any concerns you may have related to your cruise experience.

Now, let’s explore each contact method in detail, so you can easily connect with Carnival Cruise Lines’ main office and receive the assistance you need.

Method 1: Contact Carnival Cruise Lines by Phone

One of the most direct and efficient ways to contact Carnival Cruise Lines’ main office is by phone. Their customer service representatives are available to assist you and answer your inquiries promptly.

To contact Carnival Cruise Lines by phone, simply dial their main office number, which is [insert phone number]. It is recommended to have your booking information or any relevant details handy to provide to the representative, as this will help expedite the process.

When contacting Carnival Cruise Lines by phone, you may encounter a brief wait time, especially during peak hours. However, rest assured that their dedicated staff will be ready to assist you once your call is connected.

Whether you have questions about your itinerary, need to make changes to your booking, or have any other concerns, the customer service team at Carnival Cruise Lines is well-equipped to provide you with the necessary information and support.

It’s important to note that Carnival Cruise Lines operates in different time zones, so be mindful of their working hours when making a phone call. You can typically reach their customer service representatives during their regular business hours, which are Monday to Friday from [insert working hours].

If you have an urgent matter, such as a last-minute change to your cruise plans or a critical issue that needs immediate attention, contacting Carnival Cruise Lines by phone would be the most effective communication method, as it enables real-time interaction and quick resolution of your concern.

Keep in mind that wait times may vary, so it’s a good idea to call during non-peak hours or consider using a speakerphone or headset to free up your hands while waiting.

Overall, contacting Carnival Cruise Lines by phone is a reliable and efficient way to get in touch with their main office and receive assistance from their knowledgeable customer service team.

Method 2: Contact Carnival Cruise Lines by Email

If you prefer a written form of communication or have a non-urgent inquiry, contacting Carnival Cruise Lines by email is an excellent option. This allows you to craft a detailed message and provide all necessary information without the time constraints of a phone call.

To reach Carnival Cruise Lines’ main office by email, send your inquiry to [insert email address]. When composing your email, be sure to include relevant details such as your booking number, travel dates, and a clear explanation of your question or concern. This will help the customer service team to provide you with a more accurate and timely response.

Keep in mind that it may take some time for the customer service team to review and respond to your email, so it’s important to be patient. However, rest assured that they will make every effort to address your inquiry as efficiently as possible.

When crafting your email, it is recommended to use a clear and concise writing style. Provide all necessary information upfront, and clearly state your questions or concerns. This will help the customer service team to understand your inquiry and provide a relevant response without the need for additional back-and-forth communication.

In addition, it’s a good practice to use a professional and polite tone in your email. Remember to include your contact information so that they can reach out to you if necessary.

Contacting Carnival Cruise Lines by email is especially useful for non-urgent matters or for documenting specific requests or issues. It also allows you to keep a record of your communication for future reference.

While response times may vary, Carnival Cruise Lines is committed to providing prompt and courteous support via email, ensuring that your questions are answered and your concerns are addressed to the best of their ability.

Overall, reaching out to Carnival Cruise Lines’ main office by email offers a convenient and efficient way to communicate, allowing you to provide detailed information and receive a thorough response at your convenience.

Method 3: Contact Carnival Cruise Lines by Mail

If you prefer to communicate through traditional mail or have important documents to send, contacting Carnival Cruise Lines’ main office by mail is a suitable option. While it may take longer than other methods, this method provides a tangible form of communication.

To contact Carnival Cruise Lines by mail, address your correspondence to their main office at the following address:

[Insert Address]

When preparing your mail, it is crucial to provide all necessary information to ensure that your inquiry or concern is properly addressed. Include your booking number, travel dates, and a clear explanation of the issue or question you have.

For important documents or sensitive information, it’s recommended to use registered or certified mail to ensure safe and secure delivery. This provides a tracking number and ensures that your mail reaches its intended destination.

While contacting Carnival Cruise Lines by mail may have longer response times compared to other methods, rest assured that their dedicated team will review your correspondence and provide a thorough response as soon as possible.

When composing your mail, it’s important to be concise and clear in your communication. Clearly articulate your questions or concerns and provide all necessary details to help the customer service team understand and address your inquiry.

It’s also important to include your contact information in the letter so that Carnival Cruise Lines can reach out to you if needed. This ensures smooth and efficient communication between you and the main office.

While mail may not be the quickest method of communication, it is a reliable way to contact Carnival Cruise Lines’ main office, especially for important documents or inquiries that require a physical copy.

Once your mail has been received and reviewed, Carnival Cruise Lines’ customer service team will take the necessary steps to provide you with a response or address the issue at hand.

Overall, contacting Carnival Cruise Lines by mail offers a more traditional means of communication and can be a suitable option for those who prefer written correspondence or need to send important documents related to their cruise.

Method 4: Contact Carnival Cruise Lines through their Website

In today’s digital age, contacting Carnival Cruise Lines through their website is a convenient and easy way to get in touch with their main office. The company’s website provides various channels and forms specifically designed to handle customer inquiries and concerns.

To contact Carnival Cruise Lines through their website, simply visit their official website at [insert website URL]. Once on the homepage, navigate to the “Contact Us” or “Customer Support” section. Here, you will find different options for reaching out to their main office.

One common method on their website is the use of a contact form. These forms typically include fields for you to fill in your name, email address, booking information, and a description of your question or concern. This allows you to provide all necessary details in a structured way, ensuring that your inquiry is properly routed to the appropriate department for a swift response.

Another option available on their website is a live chat feature. This enables you to engage in real-time conversation with a customer service representative. Simply click on the live chat icon, and you will be connected with a representative who can assist you with your questions or concerns.

Carnival Cruise Lines’ website also provides a comprehensive FAQ section that addresses common inquiries. Before contacting their main office, it’s worth checking the FAQ section to see if your question or concern has already been addressed. This can save you time and provide immediate answers to common inquiries.

When using the website to contact Carnival Cruise Lines’ main office, it’s essential to provide accurate and detailed information. This will help their customer service team understand your inquiry or concern and provide an appropriate response or solution.

Once you have submitted your inquiry through the website, you can expect a response in a timely manner. Carnival Cruise Lines is committed to addressing customer inquiries promptly, ensuring that you receive the necessary assistance for your cruise experience.

Contacting Carnival Cruise Lines through their website is a convenient and efficient method, with various options available to suit your preference. Whether you choose to fill out a contact form or engage in a live chat, their website provides a user-friendly interface for seamless communication with their main office.

Method 5: Contact Carnival Cruise Lines via Social Media

In today’s interconnected world, social media has become a powerful tool for communication. To cater to customers’ preferences, Carnival Cruise Lines also offers the option to contact their main office through social media platforms.

One of the primary benefits of using social media to contact Carnival Cruise Lines is the convenience and accessibility it provides. Popular social media platforms such as Facebook, Twitter, and Instagram allow you to reach out to the company with ease.

To contact Carnival Cruise Lines via social media, search for their official accounts on your preferred platform. Once you locate their verified account, you can send them a direct message or leave a comment on one of their posts expressing your inquiry or concern.

When contacting Carnival Cruise Lines through social media, it’s important to keep in mind that these platforms are public, so avoid sharing any personal or sensitive information publicly. Direct messages offer a more private and secure way to communicate sensitive matters.

Carnival Cruise Lines’ social media team is dedicated to providing timely responses and addressing customer inquiries and concerns. However, it’s essential to understand that response times may vary based on the volume of messages they receive.

Before reaching out through social media, consider checking their social media pages for any recent updates or announcements. This may help to answer some of your questions or provide insight into the current situation.

Engaging with Carnival Cruise Lines through social media also allows you to stay up-to-date with the latest news, promotions, and events related to the company. By following their social media accounts, you can receive updates in real-time and stay connected with the cruise line.

Overall, social media provides a convenient and interactive way to contact Carnival Cruise Lines’ main office. It offers the flexibility to send messages, leave comments, and engage with the company’s online community, allowing you to receive assistance and stay connected with the latest updates.

When it comes to contacting the main office of Carnival Cruise Lines, there are several methods available to suit your preferences and needs. Whether you choose to reach out by phone, email, mail, through their website, or via social media, Carnival Cruise Lines’ main office is ready to assist you with your inquiries and concerns.

By phone, you can directly connect with their customer service representatives, allowing for real-time interaction and efficient problem-solving. Email communication offers a written and documented form of contact, ideal for non-urgent matters or specific requests. Traditional mail is a reliable option for sending important documents or inquiries that require a physical copy.

Contacting Carnival Cruise Lines through their website provides a user-friendly experience, with contact forms, live chat options, and a comprehensive FAQ section. Lastly, communication via social media enables you to engage with the company and receive updates in real-time.

It’s important to remember to provide accurate and detailed information when reaching out to Carnival Cruise Lines’ main office, as this will help their customer service team to better understand and address your inquiries and concerns.

Whether you have questions about your booking, need to make changes to your itinerary, or have any other inquiries, contacting Carnival Cruise Lines’ main office ensures that you receive the necessary assistance for a smooth and enjoyable cruise experience.

So, the next time you need to get in touch with Carnival Cruise Lines, consider these contact methods and choose the one that best suits your needs. Their dedicated team is here to assist you and ensure that your cruise vacation is a memorable one.

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Guests With Disabilities

Facilities and services for guests with disabilities.

At Carnival, we're dedicated to offering a fun and memorable cruise experience to all our guests. Our team of trained crew members provides attentive service and our ships have a variety of accessible features to ensure our guests with disabilities have a relaxing and enjoyable cruise. We are working on additional modifications to our ships and services to further enhance the guest experience. Look for updates to this page periodically for more details.

While we provide attentive service, we do not provide one-on-one personal care assistance, and all guests must be able to provide such care for themselves (e.g., performing personal tasks such as eating, dressing, toileting, bathing, and getting around the ship). Once on board, our crew will not provide any assistance with such personal tasks.

General Access

We've made substantial modifications to our ships, to help make them easier to navigate. Our ships feature accessible elevators at each elevator bank, equipped with both tactile controls within reach of guests who use wheelchairs and audible signals for guests who are blind or have limited vision.

Accessible routes are available throughout most areas of the ship and signs are posted to assist you in locating these pathways. Accessible tables are available in the dining venues of each ship. In addition to the main dining rooms, each ship offers a variety of accessible dining options within Lido Deck casual dining areas and other restaurant venues. 24-hour room service is also available for all our guests. Pool lifts are available on Carnival Celebration, Carnival Firenze, Carnival Freedom, Carnival Horizon, Carnival Jubilee, Carnival Miracle, Carnival Panorama, Carnival Paradise, Carnival Pride, Carnival Radiance, Carnival Sunrise, Carnival Venezia, Carnival Vista, and Mardi Gras, all of which have a 300 pound weight limit.

For each ship, diagrams of accessible routes, accessible staterooms*, and accessible public restrooms are available below. Use our accessible PDF deck plans to locate accessible rooms, while the interactive deck plans allow you to easily get more details about a particular room, including dimensions, when you search by room number.

* Carnival Celebration, Carnival Jubilee, Mardi Gras – Not all staterooms can accommodate scooters. If you are traveling with a scooter on one of these ships, please review your ship’s PDF accessible deck plan and confirm the stateroom you have selected accommodates your needs.

If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025, or 1800 072 670 ext. 70025 if calling from Australia. You can also email us at [email protected] . All post-cruise ADA concerns will be responded to within 30 days. Carnival's designated ADA Responsibility Officer is Clarisa Stollenwerck, Vice President, Guest Operations.

ACCESSIBLE STATEROOMS

Our ships have specially designed staterooms for guests using wheelchairs, or those who have mobility limitations and could benefit from the features of an accessible stateroom. We request our guests to acknowledge the need for the accessible stateroom by completing this Mobility Questionnaire , or one will be sent to you once the reservation has been secured and you have notified Carnival that you, or the person you are securing the stateroom for, requires the accessibility features of the stateroom.

If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may at any time be moved to a non-accessible stateroom in order to accommodate a guest with a disability.

We have four classifications of staterooms:

Fully Accessible Cabins (FAC) : These staterooms are designed for use by guests with highly limited mobility or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive devices. FAC contain accessible elements including turning space, accessible routes throughout the stateroom and an accessible bathroom. Additionally, the bathrooms contain grab bars and shower seats.

Fully Accessible Cabins – Single Side Approach (FAC-SSA) : These staterooms are designed for use by guests with highly limited or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive devices. FAC–SSA are a type of FAC that provide an accessible route and clear floor space on only one side of the bed, in staterooms configured to provide only one bed. In a stateroom configured to provide two beds, the clear floor space will be between the beds, with one side of each bed getting an accessible route. Additionally, these staterooms have an accessible bathroom that contains grab bars and shower seats.

Ambulatory Accessible Cabins (AAC) † : These staterooms are designed for use by guests with mobility limitations, who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. For example, AAC are ideal for guests who only use an assistive device (like a cane or a walker) for traversing longer distances, and who may benefit from certain accessible features like grab bars, to assist with balance. Please keep in mind this type of stateroom has a step going into the bathroom and balcony (if applicable).

Standard Cabins † : These staterooms have an entry doorway measuring approximately 22" (55.9 cm), an 8" (20.3 cm) lip into the cabin bathroom, a 4" (10.2 cm) lip into the shower stall and a 7" (17.8 cm) lip to the balcony (if applicable). If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may at any time be moved to a non-accessible stateroom in order to accommodate a guest with a disability.

As with all Carnival reservations, staterooms within each category are assigned on a first-come, first-served basis. Therefore, it is advisable to reserve the appropriate stateroom in advance. If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may at any time be moved to a non-accessible stateroom in order to accommodate a guest with a disability.

† Carnival Celebration ® , Carnival Jubilee ™ , Mardi Gras ® – Not all staterooms can accommodate scooters. If you are traveling with a scooter on one of these ships, please review your ship’s PDF accessible deck plan and confirm the stateroom you have selected accommodates your needs.

PERSONAL MOBILITY DEVICES (WHEELCHAIRS/SCOOTERS/SEGWAYS)

We strongly encourage guests to inform us if they are traveling with wheelchairs/scooters at the time of booking, or as soon as the need is known, to ensure they have a stateroom that best accommodates their needs.

Due to safety considerations, mobility devices cannot be stored in corridors or public areas. In order to purchase a standard stateroom † , mobility devices must be able to fit through its 22" (55.9 cm) wide entry doorway, and must fold and collapse so when stored, allows for safe exit from the stateroom. Guests who bring scooters that are larger than 21" (53.34 cm) wide, or travel with multiple scooters in the same stateroom, must purchase a fully accessible stateroom with a wider doorway (32”, 81.3 cm), or rent a smaller scooter appropriately suited for their stateroom. Guests may be required to have their scooters sized at the time of check-in to ensure it fits in the stateroom. Scooters that do not fit in the stateroom will not be allowed on board. Should a guest be unable to make alternate arrangements to rent a smaller scooter or travel without it, he/she will be denied boarding and no compensation will be provided.

If bringing a scooter, please bring one that can collapse or fold so that it may be stored in the closet or underneath the vanity area. Once on board, guests may contact their room steward for assistance.

Only mobility devices operated with gel, dry cell, absorbed glass mat, or lithium-ion batteries will be allowed on board. Batteries must be charged in the guest's stateroom and for this reason, we recommend guests travel with a scooter that has removable batteries.

Guests must drive at a safe speed to ensure their own safety and the safety of others on board. Raised door thresholds are present throughout the ship, which need to be traversed with care. Careful attention must be paid when backing in and out of elevators as they are often in close proximity to the staircase and may be narrow and difficult to navigate.

Mobility devices cannot be left unattended in any venue area unless the guest is temporarily away attending an event and, the device is parked in an area that allows all guests safe exit from the venue. When in public areas, guests must maintain their device clear of any exits or fire doors and ensure it does not obstruct any fire or safety equipment.

Guests bringing a Segway must store it in their stateroom for use at ports of call only.

RENTAL SERVICES

AIRPORT TRANSFERS

North America Departures: For transportation from the airport to the cruise port, a hydraulic lift transfer is available for guests with mobility limitations. This service must be requested in advance. Hydraulic lifts have a maximum weight limit of 500 pounds (226 kg), including wheelchair/scooter and guest. Standard airport transfer charges apply; there is no additional cost for the lift. If you require this service, please let us know no later than 14 days prior to sailing. After booking your cruise, you can reserve your hydraulic lift transfer online, by accessing the Manage My Cruise page or by calling the Guest Services Contact Center at 1-800-438-6744 ext. 70025 or 1800-072-670 ext. 70025 if calling from Australia.

• Barcelona: +34 606-289-559
• Lisbon (Portugal): +351 917 630 855
• London (Dover): +44 798-988-1258
• Rome (Civitavecchia): +39 064-202-0498

WHEELCHAIR ASSISTANCE

Each terminal has a limited supply of wheelchairs used to transport guests on and off the ship, so we are unable to loan you our wheelchairs for the duration of the cruise. If you need wheelchair assistance for boarding the ship, please contact one of our representatives once you arrive at the cruise terminal. Assistance will be provided on a first-come, first-served basis. For assistance with debarkation, instructions on where to meet will be provided the last evening of your cruise.

Please note, all wheelchairs have a maximum guest weight limit of 325 pounds. For safety reasons, we are unable to provide wheelchair assistance to those who exceed the maximum weight limit and we reserve the right to deny assistance if the weight presents operational or safety concerns.

GOING ASHORE

Carnival is committed to accommodating its guests with disabilities so they can fully, yet safely, enjoy the ports of call. Guests wishing to disembark the vessel on their mobility device must be able to safely navigate the angle of the gangway while the ship is docked in port.

At certain ports of call, water shuttles are required to transport guests between the ship and shore. Whether guests with mobility limitations can board a water shuttle is subject to numerous factors, including weather and tidal conditions, which may affect the transfer from one moving vessel to another. Also, facilities in ports vary and, therefore, certain water shuttles may not be accessible to individuals using wheelchairs, scooters and other mobility devices. While the sea and wind conditions may be acceptable to safely board the water shuttle, fluctuations in the weather may make re-boarding to return to the ship dangerous. The final determination of whether any guest may board a water shuttle is made by the captain. Safety restrictions prohibit crew from carrying individuals on or off water shuttles.

In the event you are unable to go ashore, our shipboard team will have activities and entertainment for you to enjoy.

Ports Requiring Water Shuttles

* Limited availability of accessible water shuttles

** No accessible water shuttles available

*** Water shuttles sometimes required; varies by sailing. Based on local availability, accessible water shuttles may not be available.

If you require additional information or need assistance to ensure you have the best accommodations for your needs, please call our Guest Access team at 1-800-438-6744 ext.70025 or 1800 072 670 ext. 70025 if calling from Australia. You can also email us at [email protected] . All post-cruise ADA concerns will be responded to within 30 days. Carnival's designated ADA Responsibility Officer is Clarisa Stollenwerck, Vice President, Guest Operations.

Carnival makes available to all guests who require them a visual-tactile, cabin alert system that notifies room occupants of a door knock, a telephone call, the alarm clock, or a smoke-detection event. A TTY (teletypewriter) is also available to communicate with Guest Services, 24 hours a day.

A safety briefing video with open captions is televised in all staterooms throughout the cruise. Carnival-created TV content has closed captions. Additionally, when available through our service provider, closed captions are offered for certain in-stateroom TV programs and movies. Should you require closed captioning for our outdoor movies, please contact our Guest Services team once on board. Other important information can be found in the Fun Times (our daily newsletter).

Assistive listening headsets are available to amplify the sounds of live, onboard performances in our main show room. You may request them at Guest Services once on board.

Deaf or hard of hearing guests who use sign language as their primary means of communication may request a sign language interpreter. Sign language interpreters can be requested, on a shared basis, for cruises departing from and returning to a U.S port for the purpose of interpreting our main production shows, port and shopping presentations, and other major organized activities.

Please inform the Guest Access Department at the time of booking, or at your earliest possible convenience, if you need a sign language interpreter. A form will be sent to you, which must be completed and returned to us for the request to be processed. We will always make reasonable efforts to obtain a sign language interpreter at the time of the request. Since interpreters are subject to availability, a 60-day notice is strongly encouraged whenever possible. We are unable to take requests for a specific interpreter.

If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025 or 1800 072 670 ext. 70025 if calling from Australia. You can also email us at [email protected] . All post-cruise ADA concerns will be responded to within 30 days. Carnival's designated ADA Responsibility Officer is Clarisa Stollenwerck, Vice President, Guest Operations.

Braille signage, indicating stateroom numbers and public room names, is available on board our ships. The only Braille format document available, absent advance request, is our in-cabin 'Good to Know' Information Sheet.

Large print format is available for our daily newsletter (the Carnival Fun Times), dining room menus, and shore excursion information. We ask that you request large-print items prior to sailing, so we can have them ready for you upon arrival. Please send your request to [email protected] or you may call our Guest Access team at 1-800-438-6744 ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia. We also provide an audible format of our Carnival Fun Times. Additional requests for large print information or alternate formats may be made at the Guest Services desk, once on board; however, there may be a delay if not requested prior to sailing.

Dining rooms menus can be provided in an electronic PDF file, readable via screen-reading software. Our dining team will also be happy to review the menu with you in detail. You can also access information directly on your phone via the Carnival HubApp.

Specific computers in the internet café are equipped with screen-reader software.

If you need assistance with the safety briefing or require an orientation of the ship’s layout, please contact Guest Services once on board. While we provide attentive service, we do not provide sighted guide services throughout your cruise.

Service dogs are welcome on board. For specific details and requirements, please click on the Service Dogs tab.

If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia. You can also email us at [email protected] . All post-cruise ADA concerns will be responded to within 30 days. Carnival's designated ADA Responsibility Officer is Clarisa Stollenwerck, Vice President, Guest Operations.

Carnival works with parents or guardians to include children within the designated age ranges in the available youth programs. Each child's needs are assessed, on a case-by-case basis, to determine how she or he can be accommodated and integrated in the program to have a fully and equally enjoyable experience. Youth Programs rules and regulations still apply to all children, in terms of age policy, illness, hours of operation and acceptable conduct (unruly behavior) while in the program.

In order to participate in Carnival Youth Program activities, the parent/guardian will need to register their child for the program. When registering the child, the staff will work with the parents to determine what special assistance will help aid the Youth Staff in how to best serve the child while participating in the activities. Parents/guardians may choose to have their child move down one age group as an accommodation. No child who is 18 years or older can participate in Youth Programs. Carnival does not provide one-on-one attention, but the parent or assigned helper may stay and participate in the activities with the child.

Staff members are not to change diapers of children who are older than 5 years old and/or exceeding the diaper weight requirement due to the diaper changing table procedure and safety of child. Due to safety concerns, staff, and crew, cannot lift or carry guests.

Medical care consent is required to participate in youth programs. In the event your child requires regular medication while attending a Youth Programs activity, a parent/guardian must return to administer that medication. The Youth Staff will not administer any medication and/or needles to child participating in a Youth Programs activity, with the exception of epi-pens. Only epi-pens, self-using inhalers, self-administered diabetic testing equipment, self-administered insulin and glucose tablets are permitted in Youth Programs.

Supervised lunch with Youth Staff is scheduled for children ages 2-11, during port days only. Supervised dinner with Youth Staff is scheduled nightly (except embarkation night) for children ages 2-11. Since the Youth Staff is not able to provide one-on-one assistance, children will need to be able to feed themselves. In the event a child needs to be fed, the adult responsible for the child may remain with him/her during dinner or bring the child to activities following the dinner service. Special diets cannot be accommodated for meals served in Youth Programs. Kid’s menus are subject to change based on availability.

Carnival is the first cruise line to be certified “sensory inclusive” by KultureCity ® , a leading nonprofit for individuals with sensory and invisible disabilities (such as Autism, ADHD, Down Syndrome, PTSD, etc.). If a child with a sensory or cognitive need is cruising, you can meet with Guest Services to discuss any special accommodations. Youth Staff have different resources on hand to help soothe, calm and entertain children participating in our Youth Programs, such as weighted vests, conversation cards, sensory games and other aids.

“WE DEDICATE THIS TO ABSOLUTELY EVERYONE.”

KULTURECITY AWARDED CARNIVAL

THE 2022 HUMAN HIGHLIGHT AWARD

FIND OUT MORE

Carnival is the first cruise line to be certified "sensory inclusive" by KultureCity , a leading nonprofit dedicated to accessibility and inclusion for individuals with sensory and invisible disabilities.

All of Carnival’s guest-facing crew have been trained to understand and help guests with sensory/cognitive needs. The Guest Services and Youth Staff are ready to assist adults, youth and children with sensory-related questions or issues relating to conditions such as Autism, ADHD, Down Syndrome, PTSD, etc. KultureCity Sensory Bags can be checked out for the duration of the cruise (on a complimentary and first-come, first-served basis) by visiting Guest Services or one of our Youth programs. Each bag contains items to help calm, relax and manage sensory overload, and include comfortable noise-canceling headphones, fidget tools, a visual feeling thermometer, and a KultureCity VIP lanyard, to help the staff easily identify a guest.

These measures have been proven to be helpful to guests in a variety of venues including stadiums, arenas, amusement parks, and now Carnival ships!

Informational videos designed to create greater awareness among all guests, and featuring actor Christopher Gorham, a member of the KultureCity board of directors, are playing in our in-stateroom televisions.

If a guest with a sensory or cognitive need is cruising, the family should meet with Guest Services once they are on board to discuss any special accommodations, including a private safety briefing.

Youth staff has different resources on-hand to help soothe, calm and entertain children participating in our youth programs: such as weighted vests, conversation cards, sensory games, and other aids.

Carnival Cruise Line and KultureCity share a heartfelt commitment to acceptance and inclusivity. Working together, all guests can be the truest versions of themselves onboard a Carnival cruise ship.

MEDICAL CARE

In the event a guest requires medical attention while on board, our ships have medical facilities and staff to assist 24 hours a day, 7 days a week.  In case of a serious medical emergency, where more comprehensive facilities are required, guests are referred to shoreside medical facilities. Our Medical Center cannot supply or refill prescriptions.

We strongly encourage guests to carry a copy of their medical records (e.g., a list of medical conditions, allergies, names, and medication dosages as well as the name and contact information of their physician).

For guests who are traveling with injectable medication and need a Sharps disposal container, please contact the Medical Center or the onboard Housekeeping staff. Some ships have staterooms equipped with mini-bars designed to maintain the temperature of beverages. Mini-bars are not to be used to store medications that have specific temperature requirements. Portable medi-coolers are available in limited quantities, and on a first-come, first-served basis with a refundable rental deposit required. If a cooler is not available, our Medical Center can assist guests with refrigeration needs (accessible during operating hours of the Medical Center only) or you may bring your own personal-size cooler for this purpose. Ships equipped with mini-bars are:

There are significant risks associated with undergoing dialysis during a cruise. Guests should be aware that our ships do not have kidney specialists or dialysis equipment and supplies available on board and our medical staff are not trained to perform dialysis.

We highly recommend that guests have been stable on their home dialysis treatments for a period of at least 12 months prior to sailing.

Considerations prior to cruising

Guests requiring peritoneal or hemodialysis, travel on our ships at their own risk. Guests traveling while on dialysis should consult with their nephrologist and provide them a copy of our risk acknowledgement letter prior to making any travel arrangements.

The ship does not carry a nephrologist onboard and timely availability of this specialty may be severely limited during the port visits. Any necessary medical care required by a specialist nephrologist will not be available while the ship is at sea.

Ships do not have back-up battery support for dialysis related equipment. In the event of a power outage on board, dialysis equipment requiring electricity may not be functional.

The risks to the guest who misses a scheduled dialysis treatment are very serious. The guest assumes additional risks when a ship is unable to make a scheduled port of call for operational reasons.

Among the many recognized risks dialysis patients may experience include pericarditis, cardiac tamponade, congestive heart failure, anemia, hemorrhage and death. Risks associated with peritoneal dialysis include infection, obstruction of the catheter, hemoperitoneum and metabolic complications. Recognized risks associated with hemodialysis include low blood pressure, bleeding, infection, clotting of the vascular access, and seizures.

Guests should be aware that charges apply for treatment in the ship’s medical center, which must be paid before disembarkation. An itemized bill will be provided which can be submitted to the guest’s travel or health insurance. Typically, standard trip travel interruption insurance does not cover medical costs.

We strongly suggest that guests contact their own health insurance to determine their benefits for medical providers outside of the United States, as well as available air-ambulance and repatriation benefits. Travelers are advised to purchase travel health insurance with defined out-of-country treatment and repatriation benefits, even if this coverage might be redundant.

Arrangements

Guests are expected to make all arrangements regarding dialysis, whether self-administered on board or at a shore side facility, and therefore take full responsibility for their arrangements, equipment and supplies.

For security reasons, the Guest Access Department must be advised of the type of supplies the guest is taking to the ship, the quantities of each, and the name of the medical/vendor supply company the guest will be using to transport supplies, no later than two weeks prior to sailing, in order for the ship’s security access systems to be updated. If a guest will be bringing their own supplies, it is important that they be hand-carried. Guests should not pack these supplies with their checked-in luggage.

The electrical outlets on all the ships are compatible with U.S. household standards: 110 volts/60 cycles, while our Australia-based ships offer one 230 volt/50 cycle powerpoint per cabin. If there are specific requirements for machinery (such as water intake), these must be communicated to the Guest Access Department as soon as possible. Medical waste receptacles can be provided for disposal of bio-hazardous waste.

Prior to the ship sailing, the guest must verify that all supplies and equipment are on board the ship and any equipment is fully functional in the stateroom. Failure to do so will prevent the guest from sailing. In the case of certain medical complications that cannot be treated onboard, you may be required to be disembarked to a medical facility ashore. The patient will be responsible for all medical expenses both on board and ashore.

If, after considering this information, a guest plans to sail with us while undergoing dialysis, they must send a fit to sail clearance letter from their nephrologist and a signed risk acknowledgement letter by e-mail to [email protected] . Failure to submit this form, along with the fit to sail letter from their nephrologist, 5 weeks prior to sailing will result in full cancellation with penalties.

The Medical Center is equipped with oxygen for emergency use ONLY. If you require the use of oxygen during your cruise, you must arrange for an adequate supply to be delivered to the ship on your sailing date. Please contact Guest Services once on board for proper storage of your oxygen. Guests are responsible for the pickup and delivery of their own oxygen. Please have your medical supply company contact us, otherwise port clearance may not be granted.

If you choose to bring your own personal supply of oxygen, you must hand carry it with you. Packing oxygen cylinders and/or tanks in your checked luggage is strictly prohibited, as is putting them through security x-ray machines. Please hand-carry your oxygen machines (BiPAP, CPAP, Concentrator, Nebulizer, etc.) and not place them in your checked luggage.

* Guests who use oxygen or depend on hemodialysis are welcome to cruise if sailing on itineraries of 15 nights or less.

Carnival can provide our guests with meals suited to the following special dietary needs: vegetarian, low-cholesterol, low-fat, low-carbohydrate, low-sugar, and gluten-free. Our chefs will make every effort to fulfill your requests, and will gladly prepare freshly-made options that meet your dietary needs. Once on board, we ask you speak with the headwaiter or dining room host in advance, so they can assist in planning your daily meals in the dining room. This will allow us the necessary time to prepare foods, as requested, in a timely manner.

Gluten-free pizza dough, pasta, bread for deli sandwiches, and hamburgers buns, as well as cake are available upon request. Plus, our frozen desserts and yogurt are gluten-free. All items are freshly prepared and may take a little longer than regular menu items. Gluten-free alcoholic beverages are available for your enjoyment on our U.S.-based ships.

Guests who require a different dining time than they chose when booking can change once on board the ship. Guests will be accommodated on a first-come, first-served basis.

Food Allergies

Our ships* are equipped with Menu Mate™ food ingredient program fleetwide to accommodate guests with food allergies. Easily operated on touch-screen tablets at food venues, the Menu Mate food ingredient program is powered by award-winning CertiStar software to mitigate the risks of allergic reactions. The new program is the first of its kind among major cruise lines. Our staff will ask guests about food allergies and enter any restrictions into the program. The software will then sort through all available options and display which items are allergen-free, which options can be modified to exclude the specified allergen and which selections should be avoided. If preferred, guests can also use the Menu Mate designated tablet themselves to enter in their own allergy/dietary information and then order from the options curated to meet their needs. Guests will also be able to find a Menu Mate tablet on display near the Lido buffet stations as well.

* Currently not available on Carnival Luminosa ® and Carnival Splendor ®

Other Dietary Needs

Although we do not have dietitians on board, we can offer assistance with simple requests such as the method of preparation of menu items. Diet requirements need to be arranged with the head waiter on the first night of the cruise. If dining in the Lido Restaurant, the guest should discuss requirements with senior dining staff.

If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext. 70025 , or 1800 072 670 ext. 70025 if calling from Australia. You can also email us at [email protected] . All post-cruise ADA concerns will be responded to within 30 days. Carnival's designated ADA Responsibility Officer is Clarisa Stollenwerck, Vice President, Guest Operations.

The only dogs Carnival permits aboard our ships are working service dogs, which are legally defined and individually trained to meet disability-related needs by performing tasks like guiding a blind person, alerting a deaf person, pulling wheelchairs, alerting and protecting a person who is having a seizure, or performing other special tasks. Working service dogs are not pets.

Pets, or service dogs in training, are not allowed aboard. Emotional support dogs, which are not recognized by the US Department of Justice, are also not permitted on Carnival ships.

If you are traveling with a working service dog that meets the requirements described above, please review the following policies and procedures:

• Carnival is not responsible for limitations imposed on working service dogs by entities or shore excursion providers in foreign ports of call.
• Note that many of the ports you may visit will only accept annual rabies vaccinations and do not recognize three-year rabies vaccination.
• Mexican ports require service dogs to have received an ecto-parasite and endo-parasite treatment no more than 15 days prior to arrival to port and this information should be included in the dog’s health certificate. If you have any questions, please consult with your veterinarian.
• If your itinerary includes a visit to Grand Turk, Turks and Caicos Islands requires service dogs to travel with the necessary documentation (including an import license) regardless of whether or not the service dog will disembark in Grand Turk. Grand Turk also has breed restrictions as per their Dogs Control Ordinance 2014. No import license shall be issued for the restricted breeds. Any restricted breed service dog, or any service dog without all the proper documentation, will not be able to board the ship at embarkation.
• You must hand-carry (not packed in your baggage) all required documents, along with your working service dog’s current vaccination records. You will be asked to submit these records once aboard.

So that we may provide you with the additional information you will need in order to sail with your working service dog, please email our Guest Access Department at [email protected] , or call 1-800-438-6744 ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia.

Facilities, services and accessibility across ports of call vary significantly and accessibility may not be available for shore excursions or in certain ports of call due to limited infrastructure and other factors. We want our guests with mobility limitations to be able to enjoy their time ashore, and where possible, we will do our best to secure accessible tours, but options may be limited or non-existent altogether. Facilities, services and transportation equipment outside the United States may not be required to be ADA compliant. Carnival is not responsible for accessibility in foreign ports of call or for restrictions imposed by shore excursion providers that are not owned by Carnival. Additionally, numerous factors including weather, tidal conditions, and other safety concerns can impact the ability for an accessible tour to be safely operated. In the event an accessible tour is deemed unsafe to operate in full or for an individual guest, a full refund for the tour will be extended.  

Detailed information is provided in the shore excursions section of carnival.com and carnival.com .au indicating the approximate amount of physical activity anticipated for the excursion, as well as which tours are wheelchair accessible. Carnival has a wide variety of onboard activities during every port stop, should guests decide not to disembark.

ACTIVITY LEVEL FOR SHORE EXCURSIONS

Guests can select the shore excursions best suited to their abilities, and we have added descriptions that provide a general idea of the level of activity to expect on each tour:

• Easy – May include relaxing or walking short distances over relatively level terrain. Comfortable shoes may be recommended.
• Moderate – May involve varying amounts of activity (long walks, rough terrain, basic water play). May not be recommended for guests with physical limitations. Comfortable, sturdy shoes are recommended.
• Difficult – Involves physical exertion for an extended period of time; can involve swimming and/or rough, uneven or steep terrain.
• Extreme – Involves intense physical exertion for an extended period of time.

We strongly recommend accessible shore excursions be pre-arranged prior to your cruise. However, if you need assistance once on board, please visit our Shore Excursions Desk and specify your accommodations needed. Accessible tours are available in certain destinations only, and our shore excursion staff can provide you with suggestions. Motor coaches and other forms of transportation may require you to climb 2 to 3 steps. Most, but not all motor coaches, can accommodate collapsible wheelchairs. Where available, we require a minimum of 24-hour notice for accessible transportation to be arranged. Vehicles, ramps and lifts may vary depending upon the port and availability. For safety reasons, staff is not able to lift guests into or out of vehicles. Specific dietary requirements cannot be guaranteed on shore excursions.

Shore excursion providers operating within the U.S. and its territories are responsible for providing effective communication. Tours operating in foreign ports may not provide auxiliary aids and services, depending on local law and availability. In non-U.S. ports where guided narrated tours are available but the operator does not provide an interpreter, and the interpreter provided by Carnival Cruise Line elects to participate in the excursion, we will make every attempt to secure a complimentary tour ticket for the interpreter. However, if we are unable to do so, you may purchase the tour for the interpreter or forgo interpreter’s services. Please notify us in advance so we can coordinate the necessary accommodation.

Carnival is not responsible for limitations imposed on working service dogs by independent entities or shore excursion providers in foreign ports of call.

If you have additional questions specifically regarding an accessible tour that is offered, you may email our shore excursion team at [email protected] .

Hello everyone! You're welcome here.

We are proud to welcome guests with disabilities aboard our ships and have worked hard to make sure carnival.com works well for visitors of all levels of ability. This means that however you access the Internet (whether using assistive technologies like screen readers, screen magnifiers or keyboard navigation, etc.), you can expect our website to give you the best experience possible, following best practices and stringent WCAG 2.0 AA standards as required by the Americans with Disabilities Act.

Contact us if you have any questions or concerns.

If you have any issues accessing carnival.com using assistive technologies, we'd like to hear about it! You can contact us via email at [email protected] . When writing to us about your issue, please include pertinent information that will help us replicate the issue, including the device, web browser, and accessibility software you're using, plus the specific address (URL) of page(s) on carnival.com that aren't working as expected for you.

Do you have accessible routes on your ships?

Accessible routes are available throughout most areas of the ship and signs are posted to assist you in locating these pathways. Accessible tables are available in the dining venues of each ship. In addition to the main dining rooms, each ship offers a variety of accessible dining options within Lido Deck casual dining areas and other restaurant venues. 24-hour room service is also available for all of our guests.

For each ship, diagrams of accessible routes, accessible staterooms, and accessible public restrooms are available.

Please see our Accessibility Aboard section for more details and deck plans.

Do you have accessible staterooms on your ships?

We have three classifications of accessible staterooms. In order to determine which type of accessible stateroom meets your needs, please review the features of each type listed below.

Fully Accessible Cabins (FAC): These staterooms are designed for use by guests with highly limited mobility, who require the regular use of a wheelchair, scooter or other similar assistive device. Fully Accessible Cabins contain accessible elements including turning space, accessible routes throughout the stateroom and an accessible bathroom. Additionally, the bathrooms contain grab bars and shower seats.

Fully Accessible Cabins – Single Side Approach (FAC-SSA): These staterooms are designed for use by guests with highly limited or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive device. Fully Accessible Cabins – Single Side Approach are a type of FAC that provide an accessible route and clear floor space on only one side of the bed, in staterooms configured to provide only one bed. In a stateroom configured to provide two beds, the clear floor space will be between the beds, with one side of each bed getting an accessible route. Additionally, these staterooms have an accessible bathroom that contains grab bars and shower seats.

Ambulatory Accessible Cabins (AAC): These staterooms are designed for use by guests with mobility limitations, who do not require the regular use of a wheelchair, scooter, or other similar assistive device. For example, Ambulatory Accessible Cabins are ideal for guests who only use an assistive device (like a cane or a walker) for traversing longer distances, and who may benefit from certain accessible features, like grab bars, to assist with balance. This type of stateroom has a step in the bathroom and balcony (if applicable).

If you require additional information or need assistance to ensure you have the best accommodations for your needs, please call our Guest Access team at 1-800-438-6744, ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia. You may also email us at [email protected] .

How do I know if I'm reserving the correct type of accessible cabin (FAC, FAC-SSA, or AAC)?

Selecting the best type of accessible cabin is based on the guest's level of mobility.

Guests with highly limited or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive device would benefit from the features of either a Fully Accessible Cabin (FAC) or a Fully Accessible Cabin – Single Side Approach (FAC-SSA) .

Guests with mobility limitations who do not require the regular use of a wheelchair, scooter, or other similar assistive device would benefit from the features of an Ambulatory Accessible Cabin , which include grab bars. This type of stateroom has a step into the bathroom and balcony (if applicable).

If you require additional information or need assistance to ensure you have the best accommodations for your needs, please call our Guest Access team at 1-800-438-6744 ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia. You may also email us at [email protected] .

How can I be sure to receive an accessible stateroom?

As with all Carnival reservations, staterooms are based on availability within each category and are assigned on a first come, first serve basis. Therefore, it is advisable to reserve an accessible stateroom in advance. Please review all the information that is sent to you to ensure the stateroom you selected meets your needs.

What assistance do you provide guests with mobility limitations getting on and off the ship?

Wheelchair assistance is available at home ports for getting on and off the ship.

Do you rent wheelchairs or scooters for use on board?

Guests who require the regular use of a wheelchair/scooter or other mobility device are encouraged to bring their own or rent from our preferred vendor, Scootaround, if they are sailing from a US port.

Wheelchairs on board are for emergency use only and are limited in size and quantity.

Do you provide accessible transfers from the airport to the cruise port?

For guests with mobility limitations who wish to purchase our transfer services to and from the airport, a hydraulic lift transfer service is available and needs to be requested no later than 14 days prior to sailing.

Hydraulic lifts have a maximum weight limit of 500 pounds (226 kg), including wheelchair/scooter and guest. Standard airport transfer charges apply; there is no additional cost for the lift.

After booking your cruise, you can reserve your hydraulic lift transfer online, by accessing the Manage My Cruise page or by calling the Guest Services Contact Center at 1-800-438-6744 ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia.

What are the requirements for bringing a personal mobility device on board?

Due to safety considerations, devices cannot be stored in corridors or public areas. In order to purchase a standard stateroom, devices must be able to fit in its 22" (55.9 cm) wide entry doorway, and when stored, must allow for safe exit from the stateroom.

Guests, who bring scooters that are larger than 21"  (53.3 cm) wide, or travel with multiple scooters in the same stateroom, must purchase a fully accessible stateroom with a wider doorway (32" or 82.3 cm), or rent a smaller scooter appropriately suited for their stateroom.

Guests may be required to have their scooters sized at the time of check-in to ensure it fits in the stateroom. Scooters that do not fit in the stateroom will not be allowed on board. Should a guest be unable to make alternate arrangements to rent a smaller scooter or travel without it, he/she will be denied boarding and no compensation will be provided.

Guests must be prepared to collapse their device so it can be safely stored in a way that allows for safe exit from their stateroom. If bringing a scooter, please bring one that can collapse or fold so that it may be stored in the closet or underneath the vanity area. Once on board, guests may contact their room steward for assistance.

Guests wishing to disembark the vessel on their device must also be able to safely navigate the angle of the gangway while the ship is docked in port. Additionally, if the ship is calling on a water shuttle port, the captain will make a determination as to whether guests may disembark with their device, given prevailing maritime conditions and water shuttle limitations.

Mobility devices cannot be left unattended in any venue area unless the guest is temporarily away attending an event, and the device is parked in an area that allows all guests safe exit from the venue. When in public areas, guests must maintain their device clear of any exits or fire doors and ensure it does not obstruct any fire or safety equipment.

Where can I store my personal mobility device?

Due to safety considerations, devices can only be stored inside their stateroom. Devices cannot be stored in corridors or public areas.

In order to purchase a standard stateroom, devices must be able to fit in its 22" (5.3 cm) wide entry doorway, and when stored, must allow for safe exit from the stateroom. Guests who bring scooters that are larger than 21" wide, or travel with multiple scooters in the same stateroom, must purchase a fully accessible stateroom with a wider doorway (32" or 81.3 cm) or rent a smaller scooter appropriately suited for their stateroom.

Guests must be prepared to collapse their device so it can be safely stored in a way that allows for safe exit from their stateroom. If bringing a scooter, please bring one that can collapse or fold so that it may be stored in the closet or underneath the vanity area.

What if my personal mobility device does not fit through my stateroom door?

What are the requirements for guests traveling alone with disabilities.

We do not require that a guest with a disability travel with another person as a condition for traveling on our ships. However, we do not provide one-on-one personal care assistance, and all guests must be able to provide such care for themselves (e.g., performing personal tasks such as eating, dressing, toileting, bathing, and getting around the ship). Once on board, our crew will not provide any assistance with such personal tasks.

Do you provide wheelchair push assistance onboard?

Personal wheelchair push assistance service is not provided while on board or in ports of call.

Are personal mobility devices allowed to go ashore in ports of call?

Guests wishing to disembark the vessel on their device must be able to safely navigate the angle of the gangway while the ship is docked in port. Additionally, if the ship is calling on a water shuttle port, the captain will make a determination as to whether guests may disembark with their device, given prevailing maritime conditions and water shuttle limitations.

Are the ports of call accessible for those with mobility limitations?

Facilities across ports of call vary significantly and accessibility may not be available in certain ports of call due to limited infrastructure and other factors. Facilities, services and transportation equipment in non-U.S. ports may not be required to be ADA compliant. In the event you are unable to disembark, Carnival has a wide variety of onboard activities during every port stop should guests decide not to disembark.

Are accessible shore excursions available?

We want our guests with mobility limitations to be able to enjoy their time ashore, and where possible, we will do our best to secure accessible tours, but options may be limited or non-existent altogether.

Detailed information is provided in the shore excursions section of carnival.com, indicating the approximate amount of physical activity anticipated for the excursion, as well as which tours are wheelchair accessible.

Are service dogs allowed on board?

Carnival is happy to welcome working service dogs on board. Service dogs are legally defined and individually trained to meet disability-related needs by performing tasks like guiding a blind person, alerting a deaf person, pulling wheelchairs, alerting and protecting a person who is having a seizure, or performing other special tasks. Service dogs are not pets.

Please see our Service Animal section for more details about our service animal policies.

What are the requirements for traveling with a working service dog?

What type of relief area will my service dog have on board.

A relief area in a non-guest traffic area of the ship using Second Nature Dog Litter will be set up on board by our team.

Should you prefer another material, we ask that you bring it along and provide the Guest Access Department with this information, pre-cruise.

What happens if my service dog is not allowed to disembark at a port of call?

Are emotional support dogs allowed on board.

Emotional support dogs, which are not recognized by the US Department of Justice, are not permitted on Carnival ships. Pets, or service dogs in training, are also not allowed aboard. We do, however, welcome working service dogs, which are legally defined and individually trained to meet disability-related needs by performing tasks like guiding a blind person, alerting a deaf person, pulling wheelchairs, alerting and protecting a person who is having a seizure, or performing other special tasks.

Do you provide Braille formatted material on board?

Do you provide large print formatted material on board.

Large print format is available for our daily newsletter (the Carnival Fun Times), dining room menus, and shore excursion information.

We ask that you request large print items prior to sailing so we can have them ready for you upon arrival. Please send your request to [email protected] or you may call our Guest Access team at 1-800-438-6744, ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia.

Additional requests for large print information or alternate formats may be made at the Guest Services desk, once on board; however, there may be a delay if not requested prior to sailing.

Dining rooms menus can be provided in an electronic PDF file readable via screen reading software. Our dining team will also be happy to review the menu with you in detail.

You can also access information directly on your phone via the Carnival HubApp.

Do you provide alert systems for guests who are deaf or hard of hearing?

Carnival makes available to all guests who require them a visual-tactile, cabin alert system that notifies room occupants of a door knock, a telephone call, the alarm clock, or a smoke-detection event. A TTY (teletypewriter) is also available to communicate with Guest Services, 24 hours a day. Please notify us in advance should you need an alert system for your stateroom.

Do you have closed captions?

A safety briefing video with open captions is televised in all staterooms throughout the cruise.

Carnival-created TV content has closed captions. Additionally, when available through our service provider, closed captions are offered for certain in- stateroom TV programs and movies. Should you require closed captioning for our outdoor movies, please contact our Guest Services team once on board.

Do you offer assisted audio devices in the Main Lounge?

Do you offer sign language interpreter services.

Guests who are deaf or hard of hearing, who use sign language as their primary means of communication may request a sign language interpreter. Sign language interpreters can be requested, on a shared basis, for cruises departing from and returning to a U.S port for the purpose of interpreting our main production shows, port and shopping presentations, and other major organized activities.

Do you accommodate food allergies?

We ask that you please inform the Maître d' directly as well as your dining team of any food allergies and special preparation you may require to accommodate your allergy. Please discuss this the first evening of your cruise.

Although there are a number of options at our various restaurants, special dietary and food requests can be accommodated in our main dining rooms only.

Can I bring my own pre-packaged food or drinks in order to accommodate a food allergy or specific dietary need?

Due to concerns for food safety and contamination prevention, any food items brought on board must be pre-packaged and unopened. Homemade items or pre-cooked foods are not allowed. We are unable to provide food preparation, refrigeration or storage for personal food or beverage items.

Due to medical needs, guests may bring pre-packaged, frozen meals and certain beverages (Ensure, etc.). However, we need to know in advance to coordinate boarding of the pre-approved items. If pre-approval is not provided, prohibited items will be confiscated on embarkation day.

Please contact our Guest Access department so we can discuss your plans in advance. The Guest Access team can be reached by phone at 1-800-438-6744, ext. 70025, 1800 072 670 ext. 70025 if calling from Australia or via email at [email protected] .

Can I bring a blender to make my own food to accommodate a food allergy or specific dietary need?

Please contact our Guest Access team in advance of your cruise to discuss an accommodation. We do not allow professional industrial grade blenders due to the high voltage. However, we can permit (with approval) items such as a NutriBullet and Magic Bullet. If pre-approval is not provided, prohibited items will be confiscated on embarkation day.

Do you offer gluten-free food and drink options?

Can children with disabilities participate in youth program activities.

Carnival works with parents or guardians to include all children within the designated age ranges in the available youth programs.

Each child's needs are assessed, on a case-by-case basis, to determine how she or he can be accommodated and integrated in the program to have a fully and equally enjoyable experience.

In order to participate in Carnival youth program activities, the parent or guardian will need to register their child for the program. When registering the child, the staff will work with the parents to determine what special assistance will help aid the youth staff in how to best serve the child while participating in the activities. Parents may choose to have their child move down one age group as an accommodation to a disability. No child who is 18 years can participate in youth programs.

Youth programs rules and regulations still apply to all children, in terms of age policy, illness, hours of operation and acceptable conduct (unruly behavior) while in the program.

Does Carnival provide one-on-one attention for children with disabilities?

Carnival does not provide one-on-one attention, but the parent or assigned helper may stay and participate in the activities with the child. Due to safety concerns, staff and crew cannot lift or carry guests. Parents of children who are unable to feed themselves should remain with the child during meal times. Special diets cannot be accommodated for meals served in Carnival youth programs. Kids' menus are subject to change based on availability.

What do you offer for individuals with sensory and invisible disabilities?

All of Carnival's guest-facing crew have been trained to understand and help guests with sensory/cognitive needs. The Guest Services and Youth Staff are ready to assist adults, youth and children with sensory-related questions or issues relating to conditions such as Autism, ADHD, Down Syndrome, PTSD, etc. KultureCity Sensory Bags can be checked out for the duration of the cruise (on a complimentary and first-come, first-served basis) by visiting Guest Services or one of our Youth programs. Each bag contains items to help calm, relax and manage sensory overload, and include comfortable noise- canceling headphones, fidget tools, a visual feeling thermometer, and a KultureCity VIP lanyard, to help the staff easily identify a guest.

Do you offer oxygen for purchase?

If you require the use of oxygen during your cruise, you must arrange for an adequate supply to be delivered to the ship on your sailing date. The Medical Center is equipped with oxygen for emergency use ONLY.

Please contact Guest Services once on board for proper storage of your oxygen. Guests are responsible for the pickup and delivery of their own oxygen. Please have your medical supply company contact us, otherwise port clearance may not be granted.

If you choose to bring your own personal supply of oxygen, you must hand- carry it with you. Packing oxygen cylinders and/or tanks in your checked luggage is strictly prohibited, as is putting them through security x-ray machines. Please hand-carry your oxygen machines (BiPAP, CPAP, Concentrator, Nebulizer, etc.) and not place them in your checked luggage.

Do you offer CPAP machine for rental?

You must bring your own equipment on board for personal use. Please hand- carry these items and do not place them in your checked luggage.

Do you offer distilled water?

Carnival carries distilled water which can be purchased either pre-cruise if you are sailing from a US port, or once on board. For pre-purchase, please contact our Fun Shops department at 1-800-522-7648 ext. 70039, Monday-Sunday from 9:00am-9:00pm ET. For purchase on board, please contact Room Service. Should you wish to bring your own distilled water with you, it must be hand-carried along with your CPAP machine.

Do you offer extension cords?

It is recommended that you bring your own extension cord to accommodate your equipment comfortably.

There is one electrical outlet in each stateroom located in the area of the desk/vanity. The outlet is equipped with a 3-prong 110 volt (North America Grounded) and a 220 volt (Europe/German-Style). Our Australia-based sips offer one Australian powerpoint in each stateroom.

Do you offer sharps disposal containers?

For guests who are traveling with injectable medication and need a sharps disposal container, please contact the Medical Center or the onboard Housekeeping staff.

Do you offer storage for medication?

A small, personal-sized cooler no larger than 12" x 12" x 12" (30.5 cm x 30.5 cm x 30.5 cm) for the purpose of housing medications is permitted as carry-on luggage.

Portable medi-coolers are available in limited quantities, and on a first come, first serve basis with a refundable rental deposit required. If a cooler is not available, our Medical Center can assist guests with refrigeration needs (accessible during operating hours of the Medical Center only).

Some ships have staterooms equipped with mini-bars designed to maintain the temperature of beverages only. Mini-bars are not to be used to store medications that have specific temperature requirements.

Who can I contact for accessibility related concerns or questions?

We strongly suggest you communicate any needs to our team before you cruise so that we can do our best to meet any accommodations. If you need general information about accessibility, please call our Guest Access team at 1-800-438-6744 ext.70025, 1800 072 670 ext. 70025 if calling from Australia, or email us at [email protected] .

Once on board, you can request to speak to the Guest Services Manager.