tourism ministry helpline

Ministry of Tourism has set up a 24x7 Multi-Lingual Tourist Info-Helpline in 12 Languages including 10 international languages: Shri G. Kishan Reddy

Safety and security of tourists is essentially a State Government subject. However, Ministry of Tourism is well aware of the security concern of the tourists and has taken all possible measures to provide a safe and secure atmosphere for the tourists.

In the past, Ministry of Tourism has taken up the matter with all the State Govts/Union Territory (UT) Admins. and has reiterated the aspect of providing a safe and secure environment to tourists. In case any such untoward incident occurs against a tourist, there should be a robust system of law & order to handle the situation and provide a satisfactory solution to the affected tourists.

With the efforts of Ministry of Tourism, the State Governments/UT Administrations of Andhra Pradesh, Delhi, Goa, Karnataka, Kerala, Maharashtra, Himachal Pradesh, Jammu and Kashmir, Madhya Pradesh, Odisha, Punjab, Rajasthan, Sikkim and Uttar Pradesh have deployed tourist police in one form or the other.

Ministry of Tourism got a study conducted by Indian Institute of Tourism & Travel Management (IITTM), an autonomous institute under its control, to understand the requirement of tourist police and sensitizing the tourist police so created towards the needs of the tourists. Ministry of Tourism forwarded a copy of this Study report titled “Functioning of Tourist Police in States/UTs & Documentation of Best Practices” to all the State Govts/UT Admn. with the request to create a separate unit of police in the respective States/UTs and also to sensitize them about the needs of the tourists.

Ministry of Tourism has been seeking support of the Ministry of Home Affairs for taking up the matter with the State Governments.

To develop a comprehensive framework, Bureau of Police Research and Development (BPR&D) commissioned a study on Tourist Police Scheme. Ministry of Tourism has organised a National Conference of DGs/IGs of Police Department of the State/UT Administration on 19th October, 2022 at New Delhi to implement the uniform Tourist Police Scheme at pan India level.

The Ministry of Tourism has set up a 24x7 Multi-Lingual Tourist Info-Helpline on the toll free number 1800111363 or on a short code 1363 in 12 Languages including 10 international languages (German, French, Spanish, Italian, Portuguese, Russian, Chinese, Japanese, Korean, Arabic), Hindi English for domestic and foreign tourists to provide support service in term of information relating to Travel in India and to offer appropriate guidance to tourists in distress while travelling in India.

The Ministry of Tourism along with all stakeholders, including the Tourism Departments of all States and UTs, have adopted the 'Code of Conduct for Safe & Honourable Tourism' which is a set of guidelines to encourage tourism activities to be undertaken with respect for basic right like dignity, safety and freedom from exploitation of both tourists and local residents in particular, women and children.

This information was given by Minister of Tourism Shri G. Kishan Reddy in a written reply in Lok Sabha today.

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Ministry of Tourism sets up 24×7 helpline in 12 languages

Safety and security of tourists is essentially a State Government subject. However, Ministry of Tourism is well aware of the security concern of the tourists and has taken all possible measures to provide a safe and secure atmosphere for the tourists.

In the past, Ministry of Tourism has taken up the matter with all the State Govts/Union Territory (UT) Admins. and has reiterated the aspect of providing a safe and secure environment to tourists. In case any such untoward incident occurs against a tourist, there should be a robust system of law & order to handle the situation and provide a satisfactory solution to the affected tourists.

With the efforts of Ministry of Tourism, the State Governments/UT Administrations of Andhra Pradesh, Delhi, Goa, Karnataka, Kerala, Maharashtra, Himachal Pradesh, Jammu and Kashmir, Madhya Pradesh, Odisha, Punjab, Rajasthan, Sikkim and Uttar Pradesh have deployed tourist police in one form or the other.

Ministry of Tourism got a study conducted by Indian Institute of Tourism & Travel Management (IITTM), an autonomous institute under its control, to understand the requirement of tourist police and sensitizing the tourist police so created towards the needs of the tourists. Ministry of Tourism forwarded a copy of this Study report titled “Functioning of Tourist Police in States/UTs & Documentation of Best Practices” to all the State Govts/UT Admn. with the request to create a separate unit of police in the respective States/UTs and also to sensitize them about the needs of the tourists.

Ministry of Tourism has been seeking support of the Ministry of Home Affairs for taking up the matter with the State Governments.

To develop a comprehensive framework, Bureau of Police Research and Development (BPR&D) commissioned a study on Tourist Police Scheme. Ministry of Tourism has organised a National Conference of DGs/IGs of Police Department of the State/UT Administration on 19th October, 2022 at New Delhi to implement the uniform Tourist Police Scheme at pan India level.

The Ministry of Tourism has set up a 24×7 Multi-Lingual Tourist Info-Helpline on the toll free number 1800111363 or on a short code 1363 in 12 Languages including 10 international languages (German, French, Spanish, Italian, Portuguese, Russian, Chinese, Japanese, Korean, Arabic), Hindi English for domestic and foreign tourists to provide support service in term of information relating to Travel in India and to offer appropriate guidance to tourists in distress while travelling in India.

The Ministry of Tourism along with all stakeholders, including the Tourism Departments of all States and UTs, have adopted the ‘Code of Conduct for Safe & Honourable Tourism’ which is a set of guidelines to encourage tourism activities to be undertaken with respect for basic right like dignity, safety and freedom from exploitation of both tourists and local residents in particular, women and children.

This information was given by Minister of Tourism Shri G. Kishan Reddy in a written reply in Lok Sabha today.

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Tourism ministry sets up 24X7 helpline in 12 languages

The government is committed providing a safe and secure environment to tourists. In case of an untoward incident against a tourist, there should be a robust system of law and order to handle the situation and provide a satisfactory solution to affected tourists

New Delhi: Ministry of Tourism has set up a 24x7 tourist helpline in 12 languages, including 10 international languages, said Union Minister for Tourism, G. Kishan Reddy.

The helpline is available on a toll free number 1800111363 or on a short code 1363 in 12 languages including German, French, Spanish, Italian, Portuguese, Russian, Chinese, Japanese, Korean, Arabic, Hindi and English for domestic and foreign tourists to provide support service in term of information relating to travel in India and to offer appropriate guidance to tourists in distress while travelling in India

In a written reply in Lok Sabha, Reddy said that the ministry was well aware of the security concern of the tourists. “We have taken all possible measures to provide a safe and secure atmosphere for the tourists."

Reddy said, “We have reiterated the aspect of providing a safe and secure environment to tourists. In case of an untoward incident against a tourist, there should be a robust system of law and order to handle the situation and provide a satisfactory solution to the affected tourists."

With the efforts of Ministry of Tourism, the State Governments/UT Administrations of Andhra Pradesh, Delhi, Goa, Karnataka, Kerala, Maharashtra, Himachal Pradesh, Jammu and Kashmir, Madhya Pradesh, Odisha, Punjab, Rajasthan, Sikkim and Uttar Pradesh have deployed tourist police in one form or the other.

Ministry of Tourism conducted a study by Indian Institute of Tourism and Travel Management (IITTM), to understand the requirement of tourist police and sensitizing the tourist police so created towards the needs of the tourists.

The ministry also forwarded a copy of the study report titled ‘Functioning of Tourist Police in States/UTs & Documentation of Best Practices’ to all the state governments and UT admin with the request to create a separate unit of police and also to sensitize them about the needs of the tourists.

It has also sought support of the Ministry of Home Affairs to take up the matter with the state governments.

“The ministry along with all stakeholders, including the tourism departments of all states and UTs, have adopted the ‘Code of Conduct for Safe & Honourable Tourism’ which is a set of guidelines to encourage tourism activities to be undertaken with respect for basic right like dignity, safety and freedom from exploitation of both tourists and local residents in particular, women and children," the ministry of tourism said.

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Tourism Helpline Number in 12 More Languages: Union Minister Mahesh Sharma

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Fact sheet: 2022 national travel and tourism strategy, office of public affairs.

The 2022 National Travel and Tourism Strategy was released on June 6, 2022, by U.S. Secretary of Commerce Gina M. Raimondo on behalf of the Tourism Policy Council (TPC). The new strategy focuses the full efforts of the federal government to promote the United States as a premier destination grounded in the breadth and diversity of our communities, and to foster a sector that drives economic growth, creates good jobs, and bolsters conservation and sustainability. Drawing on engagement and capabilities from across the federal government, the strategy aims to support broad-based economic growth in travel and tourism across the United States, its territories, and the District of Columbia.

The federal government will work to implement the strategy under the leadership of the TPC and in partnership with the private sector, aiming toward an ambitious five-year goal of increasing American jobs by attracting and welcoming 90 million international visitors, who we estimate will spend $279 billion, annually by 2027.

The new National Travel and Tourism Strategy supports growth and competitiveness for an industry that, prior to the COVID-19 pandemic, generated $1.9 trillion in economic output and supported 9.5 million American jobs. Also, in 2019, nearly 80 million international travelers visited the United States and contributed nearly $240 billion to the U.S. economy, making the United States the global leader in revenue from international travel and tourism. As the top services export for the United States that year, travel and tourism generated a $53.4 billion trade surplus and supported 1 million jobs in the United States.

The strategy follows a four-point approach:

• Promoting the United States as a Travel Destination Goal : Leverage existing programs and assets to promote the United States to international visitors and broaden marketing efforts to encourage visitation to underserved communities.
• Facilitating Travel to and Within the United States Goal : Reduce barriers to trade in travel services and make it safer and more efficient for visitors to enter and travel within the United States.
• Ensuring Diverse, Inclusive, and Accessible Tourism Experiences Goal : Extend the benefits of travel and tourism by supporting the development of diverse tourism products, focusing on under-served communities and populations. Address the financial and workplace needs of travel and tourism businesses, supporting destination communities as they grow their tourism economies. Deliver world-class experiences and customer service at federal lands and waters that showcase the nation’s assets while protecting them for future generations.
• Fostering Resilient and Sustainable Travel and Tourism Goal : Reduce travel and tourism’s contributions to climate change and build a travel and tourism sector that is resilient to natural disasters, public health threats, and the impacts of climate change. Build a sustainable sector that integrates protecting natural resources, supporting the tourism economy, and ensuring equitable development.

Travel and Tourism Fast Facts

• The travel and tourism industry supported 9.5 million American jobs through $1.9 trillion of economic activity in 2019. In fact, 1 in every 20 jobs in the United States was either directly or indirectly supported by travel and tourism. These jobs can be found in industries like lodging, food services, arts, entertainment, recreation, transportation, and education.
• Travel and tourism was the top services export for the United States in 2019, generating a $53.4 billion trade surplus.
• The travel and tourism industry was one of the U.S. business sectors hardest hit by the COVID-19 pandemic and subsequent health and travel restrictions, with travel exports decreasing nearly 65% from 2019 to 2020. 
• The decline in travel and tourism contributed heavily to unemployment; leisure and hospitality lost 8.2 million jobs between February and April 2020 alone, accounting for 37% of the decline in overall nonfarm employment during that time. 
• By 2021, the rollout of vaccines and lifting of international and domestic restrictions allowed travel and tourism to begin its recovery. International arrivals to the United States grew to 22.1 million in 2021, up from 19.2 million in 2020. Spending by international visitors also grew, reaching $81.0 billion, or 34 percent of 2019’s total.

More about the Tourism Policy Council and the 2022 National Travel and Tourism Strategy

Created by Congress and chaired by Secretary Raimondo, the Tourism Policy Council (TPC) is the interagency council charged with coordinating national policies and programs relating to travel and tourism. At the direction of Secretary Raimondo, the TPC created a new five-year strategy to focus U.S. government efforts in support of the travel and tourism sector which has been deeply and disproportionately affected by the COVID-19 pandemic.

Read the full strategy here

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