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Hospital and health services mostly back to normal

Published on 09 June 2020

Whanganui District Health Board Media Release  

Whanganui District Health Board health services are back to business as usual for the most part under Alert Level 1, which began nationwide at 11.59 pm on Monday 8 June.

WDHB director of nursing and chief operating officer Lucy Adams says both the community and the Whanganui District Health Board team adapted well during the change to government alert levels following the COVID-19 pandemic and were “very flexible in uncertain times”.

“These certainly have been challenging times for New Zealanders as a whole as well as for the health workforce and I am sure people are relieved our health care system is mostly back to normal under Alert Level 1.”

“While we are back to normal, we also want to remind people to keep up good hygiene like washing and drying hands, using the hand gel in our facilities and keeping a record of where you have been.

“We are pleased to welcome more visitors back in to the hospital to see whānau and loved ones, but we still need to be cautious. Please don’t come to the hospital if you are unwell with flu-like symptoms. As the Ministry of Health says, it is still important to keep in mind that COVID-19 is uncontrolled in many areas overseas, and we should not be complacent because the virus can spread quickly if it re-emerges,” Ms Adams says.

Whanganui Hospital visiting hours are from 8am to 8pm, seven days a week. 

Contact tracing will be in place for Whanganui Hospital, Waimarino Health Centre and Rangitikei Health Centre. 

COVID-19: Testing   |  Vaccination   |  Antiviral medicine

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Whanganui > Community Health and Social Services >

Whanganui District Covid-19 Community Vaccination Centres

Community Health Service, COVID-19 Vaccination and Boosters

Enter the hospital grounds at Gate 1, turn right at the roundabout by the main entrance to the hospital and look for the vaccination flags and the Te Rito sign. Head through the black gate and behind the little cream building to the reception. Bookings are available on the Book My Vaccine website https://bookmyvaccine.health.nz/ . Rats and masks are available at Hospital and Wham main entrances anytime .

Open today 9:00 AM to 12:45 PM.

Open for bookings only. https://app.bookmyvaccine.health.nz/

Public Holidays: Closed King's Birthday (3 Jun) , Matariki (28 Jun) , Labour Day (28 Oct) , Wellington Anniversary (20 Jan) , Waitangi Day (6 Feb) , Good Friday (18 Apr) , Easter Sunday (20 Apr) , Easter Monday (21 Apr) , ANZAC Day (25 Apr) .

Services Provided

Getting a COVID-19 vaccine is an important step you can take to protect yourself, your kaumātua and whānau from the effects of the virus. For more information on the COVID-19 vaccines and eligibility visit Ministry of Health - COVID-19 vaccines Covid-19 vaccines can be administered before, after, or at the same time as other national schedule vaccines. When the Nuvaxovid vaccine is given at the same time as the Shingrix shingles vaccine or the Fluad Quad flu vaccine, there may be a chance of experiencing a stronger post-vaccination response and you should discuss this with your vaccinator. We are the Whanganui District community Covid vaccination centre open to all people who have booked an appointment. We also welcome walk in visitors. Please book your appointment via the national booking system link, or call 0800 28 29 26 Te Rito have a Community Vaccinator Team that can vaccinate people who are disabled or vulnerable in their home. Call Disability Support Co-ordinator Sarah Morrell 06 9652079 or email [email protected] BOOSTERS All our vaccination sites provide the opportunity to have a booster. You have the option of the walk in service or can book for the booster at any of the vaccination sites that are on BMV. Or you are able to book by either calling the Whanganui DHB 0800 number on 0800 888 479 or by emailing us on [email protected]. Or you can book on the book my vaccine website: bookmyvaccine.org.nz See our Facebook page here : Whanganui DHB - Posts | Facebook Our Māori or Pasifika community are welcome to come and get vaccinated. Child Vaccine 5-11 years offered at Te Rito Every Day. Pleased check with our service. Child Vaccine 6 months - 4 years offered at Te Rito. Information on our mobile vaccination service can be found here Whanganui District Covid-19 Mobile & Rural Vaccination • Healthpoint

• Pfizer vaccine (12+ years) OR Pfizer booster (16+ years)
• Child Pfizer vaccine (5-11 years)
• Anyone currently eligible can access
• Make an appointment
• No appointment required
• Child Pfizer vaccine (6 months - 4 years)

Getting a COVID-19 vaccine is an important step you can take to protect yourself, your kaumātua and whānau from the effects of the virus. For more information on the COVID-19 vaccines and eligibility visit Ministry of Health - COVID-19 vaccines

Covid-19 vaccines can be administered before, after, or at the same time as other national schedule vaccines. When the Nuvaxovid vaccine is given at the same time as the Shingrix shingles vaccine or the Fluad Quad flu vaccine, there may be a chance of experiencing a stronger post-vaccination response and you should discuss this with your vaccinator.

We are the Whanganui District community Covid vaccination centre open to all people who have booked an appointment. We also welcome walk in visitors. Please book your appointment via the national booking system link, or call 0800 28 29 26 Te Rito have a Community Vaccinator Team that can vaccinate people who are disabled or vulnerable in their home. Call  Disability Support Co-ordinator Sarah Morrell 06 9652079  or email [email protected]

All our vaccination sites provide the opportunity to have a booster. You have the option of the walk in service or can book for the booster at any of the vaccination sites that are on BMV.  

Or you are able to book by either calling the Whanganui DHB 0800 number on 0800 888 479 or by emailing us on [email protected].

Or you can book on the book my vaccine website:

bookmyvaccine.org.nz

See our Facebook page here :  Whanganui DHB - Posts | Facebook

Our Māori or Pasifika community are welcome to come and get vaccinated.

Child Vaccine 5-11 years offered at Te Rito Every Day. Pleased check with our service. Child Vaccine 6 months - 4 years offered at Te Rito.

Information on our mobile vaccination service can be found here Whanganui District Covid-19 Mobile & Rural Vaccination • Healthpoint

Our service can help you request and print the following documents: International Travel Vaccination Certificate Your vaccination record MY VACCINE PASS This can be picked up in person at 100 Heads Road gate one at Te Rito Vaccination site at unit 7. Also at Central City Pharmacy and Unichem Pharmacy Springvale. Also the Whanganui DHB Covid Booking Team can also provide your vaccine pass by email/post. By calling 0800 888 479 or emailing us on [email protected]

Our service can help you request and print the following documents:

• International Travel Vaccination Certificate
• Your vaccination record

MY VACCINE PASS

This can be picked up in person at 100 Heads Road gate one at Te Rito Vaccination site at unit 7. Also at Central City Pharmacy and Unichem Pharmacy Springvale. 

Also the Whanganui DHB Covid Booking Team can also provide your vaccine pass by email/post. By calling 0800 888 479 or emailing us on [email protected]

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule.

• Measles / Mumps / Rubella (MMR) vaccine
• Shingles vaccine
• Adult flu vaccine
• Child flu vaccine
• Diphtheria / Tetanus / Pertussis (whooping cough) vaccine
• Human Papillomavirus (HPV) vaccine
• Pregnancy vaccinations
• 45 year old vaccinations
• 65 year old vaccinations
• Catch-up missed vaccinations

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule .

Special Assistance Support (COVID-19 Vaccination)

Wheelchair access

• NZ sign language interpreter
• Quiet, low sensory environment
• A longer appointment time
• Support to make decisions
• Assistance to move around
• More space to move around

If you would like additional support or assistance at your vaccine appointment, you can let us know when you book your slot.

If a low sensory environment is required, please ask when you book and one of the local team will contact you to meet your needs.

Disability Assistance

Online booking url.

https://bookmyvaccine.covid19.health.nz/

www.wdhb.org.nz/covid-19/

Covid-19 vaccination booking URL

Contact Details

Te rito, whanganui hospital gate one, 100 heads road, whanganui.

0800 888 479

Te Rito, Gate 1, 100 Heads Road Gonville Whanganui Manawatū-Whanganui 4501

Information about this location

View on Google Maps

Get directions

Street Address

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This page was last updated at 11:45AM on April 18, 2024. This information is reviewed and edited by Whanganui District Covid-19 Community Vaccination Centres.

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Patients on beds in corridors: how will whanganui hospital cope with a growing population.

Emergency department over-occupancy of up to 147 percent "is normal for us", Te Whatu Ora Whanganui says. Photo: LDR / Moana Ellis

Overburdened, understaffed, under-resourced, under the pump - all are words used to describe Whanganui Hospital's strained emergency department as it continues to come under pressure.

The hospital says over-occupancy in recent months of up to 147 percent "is normal for us", with overflow patients being treated on beds, wheelchairs and seats in ED corridors.

Why is this happening and what changes will be needed to keep pace with the district's projected population growth of up to 5000 more people in the coming years?

Local Democracy Reporting talks to Te Whatu Ora Whanganui, public health representatives and the Whanganui mayor.

Te Whatu Ora Whanganui interim group director operations, Kath Fraser-Chapple

"Our health workforce are working in an often challenging environment with high presentation numbers, rostering gaps and people presenting with increasingly complex needs and acuity.

"While we strive to assess all patients within a reasonable timeframe, busyness and capacity constraints mean that people assessed as less urgent following triage may wait longer than expected to see a doctor.

"While people still receive support and treatment - such as pain relief and X-ray - while waiting to see a doctor, we recognise that long wait times can be frustrating, and we sympathise with anyone who may experience distress while they are waiting.

"We encourage the community to explore alternative options for health service, when possible, to enable ED to be used for urgent treatment only, which will help with any capacity issues. Healthline, local pharmacy and calling your general practice for advice are all options available to non-urgent issues.

"A high number of patients in acuity is becoming commonplace across all hospitals. We are very busy and we regularly operate at a high level of occupancy. We're seeing people that are sicker, and it does place pressure on staff and resources.

"In terms of planning, we're looking all the time at our capacity. We have a national infrastructure team looking at hospital development and capacity requirement. As far as creating infrastructure, that is a longer-term issue, and more government policy than local direction.

"Pressures exist in primary care and in secondary care in our hospitals and it's a very complex situation that doesn't have a single fix. We've got a lot of people trying to understand how that situation can be remedied. It's about what the system needs to create equitable and fair care for New Zealanders."

Long-standing health advocate at Te Whatu Ora Whanganui (name withheld at person's request)

"It is no surprise that ED and also mental healthcare are ongoing hotspots. These are not new issues for Whanganui ED - they have been brewing for a significant period of time. Some of the challenges relate to physical space and environment as well as more complex factors, including safe staffing levels.

"We all know the health system is under the pump. We're in an environment where a perfect storm of factors are leading to what can only be described as less-than-desirable outcome for consumers.

"We have under-staffed and under-resourced workforces and all the complexities that come out of that for consumers experiencing services. It will continue to be an issue if nothing changes, and the same challenges exist for mental health services.

"We are hamstrung by the previous population-based funding. That is undergoing change through health reforms but there are challenges now around how localities can do things under a reform environment."

Emma Rawson-Te Patu, president-elect of the World Federation of Public Health Associations

"A number of issues contribute to these pressures. First, the problem of equitable access in the community to prevent flow-on to the hospital. In a district like Whanganui which doesn't have enough GPs in the first place, including in rural areas, there is also a part of the population that is less likely to engage with a GP practice, often because of cost.

"Even if people want to be enrolled, there is a lack of GP practice capacity. So you've got this part of the population who will not go to a GP for treatment when worsening health is avoidable, but turn up to ED when they're in crisis or because it's free.

"To alleviate stretched capacity, we need to address workforce issues as well as occupancy, management and design issues. Beds in hospital are only available if there are enough staff. How do we look after staff and improve the environment so staff aren't leaving because they're burnt out?

Emma Rawson-Te Patu Photo:

"Under these circumstances, patients are probably not getting the quality of care they need. It's not sustainable. I'm not aware of any planning to increase capacity or grow the hospital - but if the system was working the way it should, that shouldn't be necessary. How many of these issues are related to inequities that could be addressed in other ways?

"If we shifted to a mindset of preventive healthcare and put more resource in that area, we could effect dramatic change. But that is quite a huge shift for the government. I'm not seeing the resourcing that is needed to make preventive strategies the primary focus of the healthcare system.

"What we currently have still is a healthcare system driven by primary and hospital care - solving the issues as they arrive as opposed to preventing the health issues from arriving. Our public health transformation needs to go two or three degrees further. It's about being brave enough to do what's required."

Whanganui mayor Andrew Tripe

"There are multiple factors building up to beds in ED corridors: winter flu, Covid, a backlog of delayed treatment and overdue surgery, staffing issues, GP practices not enrolling new patients, and an older, ageing, sicker and increasing population. The transition to a centralised model of delivering health is still in relatively early stages - it's not an overnight job.

"All of that means more people turning up to WAM (Whanganui Accident and Medical) and ED. How do we respond to that? [Whanganui District] Council has a focus on the four wellbeings. We need to make sure our community is being served, whether it be education, housing or health.

"We're constantly talking with central government about that. I've had multiple meetings with MPs and we're talking to the National Party as well. This is not a fix overnight - we've got a nationwide problem.

"In our community, we need to address primary healthcare. Our health system is focused on fixing people when they're sick. We need to make a bold call as a country and in health policy to think about health very differently, with a proactive focus.

"If we can prevent people from needing the hospital because we're treating them at home or in GP clinics - or proactively focusing on living a better life - we'll reduce the burden on our emergency department.

Andrew Tripe. Photo: RNZ / Robin Martin

"Just doing the basics - exercising, drinking water not Coke, walking up the stairs rather than taking the lift, getting fresh air. It's about focusing on how we create a society that is physically, emotionally and mentally well as opposed to fixing sickness.

"How do we increase the capacity of our emergency department if we have an increasing population? There are no plans to address that, but burden will continue to fall there. Is a centralised health system better for our local population? I think we need a model that includes localism: the concept of centrally funded, regionally coordinated and locally led. We know our communities better - trust us on the ground.

"We can work with our community to look at wellbeing but, for council, the work ultimately is to take a strategic response to partnering with central government to deliver services that help our people live the best lives they can."

The co-chairs of Te Whatu Ora Whanganui consumer governance oversight group Te Pūkāea, set up to provide advice from "a patient and whānau view", did not respond to requests for interviews or comment.

Local Democracy Reporting is Public Interest Journalism funded through NZ On Air.

Copyright © 2023 , Radio New Zealand

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Whanganui Accident and Medical (WAM)

06 348 1300, next to emergency department whanganui hospital 100 heads road whanganui 4500.

Whanganui Accident & Medical Clinic (WAM) was established to provide urgent and afterhours healthcare services to the Whanganui community and its visitors.  Based at the Whanganui hospital next to the Emergency Department, WAM is ideally located with access and ability to transfer critical patients directly to the ED should the need arise.

Access to WAM is available to everyone, yet we encourage Whanganui locals who are registered with a general practice to contact them in the first instance.  WAM is a non-profit organisation whose primary purpose is to ensure that you can access care should you:

Injure yourself

Need to be seen urgently; or

Require medical assistance on the weekends or in the evening when your general practice is closed.

ACCESSING WAM

To access services at WAM, please present in person to the reception next to the emergency department (ED).  WAM doesn’t operate an appointment service for the initial appointments.  Once your appointment has been made, you will be asked to take a seat to await a nurse who will triage you.

Please inform the receptionist immediately if you have any of the following symptoms:

Breathing Difficulties

Allergic Reactions

Shortly after you arrive at WAM, a nurse will assess you to determine your medical priority. Depending on the severity of your symptoms or condition, the nurse will refer you to one of the following services:

You will receive a service at WAM (Note: A fee will apply. Should your condition change resulting in your transfer to ED, this fee will still be applicable).

You will be immediately transferred to ED. (Note: No fee will apply).

You will be referred back to your general practice for treatment (Note: No fee will apply; however you may incur a fee at your general practice).

WAITING TIME FOR WAM SERVICES

If your triage process results in your condition requiring treatment at WAM, the nurse will ask you to return to the waiting area or escort you to a consultation room.

WAM will constantly prioritise urgent presentations and, on high volume days/times, may not be able to carry out non-urgent consultations such as providing medical certificates and services to treat minor medical issues. If you are registered with a general practice in Whanganui, we encourage you to contact them as early as possible for these types of appointments.

At WAM, we aim to keep waiting times to a minimum; however, depending on the complexity and volumes of presenting patients, wait times may become lengthy. If you are referred to WAM services following your triage, feel free to ask our staff how long the waiting time will be.

cONSULTATION NOTES & TEST RESULTS

Your consultation notes will be sent to your usual GP to ensure continuity of care if they are located within the Whanganui region.

If you do not want your consultation notes sent to your general practitioner, please inform the nurse or doctor who is providing your service.

If you are not enrolled in a local general practice, you may request a copy of your clinical notes to take to your usual General Practitioner; please inform reception or medical staff of this request.

If tests are carried out during your visit, the results will be sent to your general practitioner. If you do not want your results sent to your general practitioner, please notify the clinician who is providing your service. You will be contacted by our staff if your results require follow up.

fees and charges

WAM is a private, not-for-profit organisation that is located on the hospital grounds and leases the occupied space from the WDHB.

The range of fees and charges for WAM services differ depending on a number of factors:

The time and day that you present, e.g. after hours or outside of normal business hours

The age of the patient being seen

Whether you hold a Community Services Card

What service you receive at WAM – nurse, doctor, ACC, etc.

Fees are posted on this website and are displayed in the waiting area and at reception.

Payment is required after you have seen the triage nurse who will determine the cost of the service that will be provided to you. If you are unable to make payment on the day you are seen, please speak with the reception staff to arrange payment.

A $13.00 administration fee will be added to your account if you do not make payment before the end of the month in which you are seen.

The full Fee Schedule for Whanganui Accident & Medical is shown below.

FEEDBACK, COMPLIMENTS & COMPLAINTS

At WAM, we aim to provide the best service possible to our community. We understand that sometimes there can be a long wait and our team do the best we can to accommodate all who walk through our doors.  If you would like to offer feedback about your experience at WAM, compliment a member of staff or make a complaint about the service you have received, please click the button below where you will be redirected to our Consumer Feedback Form. 

All information received is confidential and will be actioned in a timely manner.

Whanganui Accident and Medical (WAM) is open

Monday to Sunday (including Public Holidays)

from 8:00 am to 8:00 pm

As an urgent care clinic, WAM differs from general practice in that it does not enrol patients or receive funding to provide the same range of services that patients receive at their general practice. If you are enrolled with a General Practitioner, we encourage you to seek non-urgent medical attention with them.

Patients that present at WAM are not seen in the order that they arrive. For safety reasons priority is given to patients that present with the highest medical risk and/or distress. This means that the less urgent your presentation is, the longer you may wait.

If you are new to the area or would like to register with a general practice, please click here   for further details on the enrolment process

PATIENT EXPERIENCE TESTIMONIALS

A big thank you to the triage nurse; Brian and Doctor Robert from America that saw me at WAM yesterday, and the lovely receptionist. It was so lovely to see such a professional and caring Team.

I had my son there and the nurse was amazing. He made sure my 6-month-old baby and I were tucked away in a room not so close to anyone. The doctor was also awesome. There wasn’t that much of a wait and the receptionist corrected pronounced my son's Māori name. Thank you for being awesome team.

WAM is amazing. I was there last week and yes, there was a long wait, but the care was excellent.

Recognised as a top-performing hospital, at Te Whatu Ora Whanganui we offer a modern hospital with forward-thinking clinical and non-clinical staff who are justifiably proud of our achievements. Patient safety and the quality of the care our patients receive is paramount to us. We take the safety of our patients and the quality of care we deliver very seriously and we always welcome feedback from our patients.

Click here to view the Clinical Vacancies we currently have on offer

Click here to view the Non-Clinical Vacancies we currently have on offer